You can’t be the G.O.A.T. if you allow this to happen.
I ordered a pair of Jordan 4 infrared that were listed as “New” and “In the box”. When I ordered them, I received a notification stating that they were being sent to be verified before being sent to me. When I received them, there was a card in the box that appeared to indicate that they had been inspected. When I pulled the shoes out the box to try them on, I noticed that the shoes had been worn. The shoes had been cleaned up really well, but is was obvious that the shoes had been worn several times. I found it extremely disappointing that the person reviewing the shoes didn’t catch the obvious flaws in the shoes before they were sent to me. To make matters worse, instead of giving me a full refund, I was only giving GOAT credit. When i asked the customer care agent what would be done to prevent the same thing again, they never responded to my question. This means that I am potentially going to have to deal with the same issue with the next pair of shoes I am forced to get from them because it is obvious that the inspectors they employ either don’t take their responsibility seriously, or simply don’t know what they are doing. If and when they get me a pair of shoes that haven’t been previously worn, I won’t spend anymore money with this company. (Can’t call you the GOAT when you do business like this.)
Extremely poor customer service and experience
Since April 13th 2021 I’ve sold multiple shoes on this app. I’ve accumulated funds from selling on the app and on the 29th I wanted the option to transfer the funds from selling on the GOAT app to my PayPal account. Upon doing so they sent an email message confirming the funds have been cleared and have been transferred to my PayPal and to give the payment 3 business days to clear. 3 days pass and still no funds transferred into my PayPal account. I contacted PayPal and they confirm that no payments have been transferred from GOAT into my PayPal account and said I need to contact GOAT to fix the issue. I then contact GOAT via email because there’s no way to actually speak to anyone through the phone and play email tag about this situation. Now they send multiple emails asking me to provide screen shots of my GOAT credit account and I also provided screen shots of my PayPal activity statement showing that I never received funds from the 29th through may 3rd. They say that the payment cleared on their end but still no PayPal confirmation on payment of funds. Now all communication or updates have now stopped with no solution to this issue. I had to open a BBB case against GOAT to get any kind of response. Be extremely cautious buying or selling on this app. It’s not a matter of if but when this will happen to you.
DO NOT USE GOAT
Of all the times I’ve tried to buy shoes from GOAT, I’ve only had ONE successful transaction. And that’s only cause GOAT already had them in their storage. So one time, after buying shoes and not hearing anything for a week, the seller canceled the order and put the shoes back up for a huge markup. So after wasting all that time I had to go over to StockX and I got them without a hitch. Another time, a seller sent the wrong size of used shoes to GOAT when the shoes that were pictured were the correct size! I waited weeks until customer service notified me of this. Right now, I’ve been waiting a week for these shoes to ship after the seller had confirmed them, but now it’s showing that they’re unconfirmed. I already know I’m getting flaked yet again. It’s absolutely appalling that simply buying a pair of shoes has to be this difficult and irritating. Customer service has been little help, taking forever to update me on these situations on what’s going on. If you’re reading this, STAY AWAY FROM GOAT. The marketplace is full to the brim with flakers of every kind. Every purchase from StockX on the other hand went fine and the shoes got to me FAST. So I wholeheartedly recommend using StockX over GOAT. They may not have as great of a variety as GOAT, but you can rest easy knowing that you will surely get your shoes without any problem.
I should have stuck with StockX
Poor customer service!!!! GOAT is money hungry and could care less about its customers. I have ordered from GOAT 4 times but have had an issue with half of my orders. One order I received Seemed to have been worn although I order and paid for a shoe described as new/ unworn. The bottom of the shoe was dirty and scuff marks on the sides. They wanted me to send the shoe back and only give me a particular GOAT credit smh. My most recent order is what did it for me. I placed a bid and won and after a week of waiting for my shoes to arrive, I was informed that I would be receiving a refund due to the shoes not passing inspection. Some people would be fine with a refund but I wasn’t. I mean I had already been waiting over a week. And GOAT has this particular shoe in its own stock so why couldn’t they just replace it with one of theirs??? That’s what good customer service would do. Not give me back my money after 2 weeks? I could have bought the shoe else where in that time. Now I will not have the shoes for my photo shoot and GOAT could care less about how inconveniencing this was. I asked two different reps why couldn’t it be replaced. I never got a straight answer. I’m sure they keep the shoe from the seller. Or saw that my low bid won and decided to keep the shoe to sell it higher. I’m sure that’s what happened
Horrible Customer Service
I recently sold a pair of shoes on Goat. The shoes were new, but for some reason had a white marking on the sole making it appear that I had worn them outdoors and lied about their condition. When they reviewed it, they identified the problem, labeled them to the buyer of the shoes as “used”, and said they’d send me pictures of the issue. I never received pictures and yet I was pestered to lower the price of my shoes to convince the buyer to follow through with the purchase. I asked why they wouldn’t tell me what the issue was and still didn’t get pictures. Again, they didn’t give me any reason as to why they said they were used. Finally, after asking for a third time, I got fed up and selected the option to not lower the price. Of course, the buyer being misinformed by Goat, decided not to buy the shoes. At this point I had the option to consign them, or have them returned. I chose to return them and they charged me $16 for shipping. This is absolutely ridiculous seeing as I wasn’t given any good option after they had already screwed me, on top of the fact that the original shipping was free on my end. Not only did they waste my time, but my money as well. I do not recommend selling through Goat because if there’s any problem that arises, I guarantee they will handle it horribly.
Good Luck, you will be ripped off.
One more than 1 occasion my offered bid was accepted. My money was taken while GOAT did their “authentication”(basically a window for them to see if the market goes up and they are able to sell to someone else for more money), then after holding my $ for 5 or 6 days, send an email saying it’s can’t be completed and the seller will get a “warning” (oh no, a warning. We must be in 3rd grade), then my funds are released a day or so later. So, I lose out of that purchase, I can’t shop another place because they have my money, I don’t get a shoe that I paid for, the price of that shoe is now a lot more to buy everywhere, GOAT makes more money on the next sale(because they are paid a commission % of sales price) so why do they care. The only purchases through GOAT that have went through were items I overpaid for because I wanted that specific one and nobody else had it or I wasn’t informed of other ways of getting them. I know better now. This is a sellers app and they, along with their partner GOAT, will rip you off. So just know, if you found a good deal, and thought you found a steal, it WILL be cancelled and refunded after holding your money for 6 days, THIS SITE IS OBVIOUSLY OWNED/CONTROLLED by the SELLERS. Us buyers are like cattle waiting to be slaughtered.
Shoes purchased are not promised
Paid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste.
Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount.
I'll edit this review if it turns out that they did the right thing and honor my initial purchase.
Customer service is terrible. Simply horrendous.
I have sold maybe 4 pairs of shoes through goat, and let me say it’s ease is better than StockX, buying I’m not so sure. Yet the questionable thing is, why is your customer service so terrible, a well known company has no Customer service number? What so ever? And it took me unprofessionally getting belligerent to get a email back after i proved to them they were wrong? Terrible i hope you all consider this as clearly there are more than enough people telling you how bad there customer service is. I sold a pair of shoes and confirmed that i shipped them. The order was apparently cancelled on a Friday when i shipped them on a Thursday and confirmed it. How do i know because another pair that i sold went out and was confirmed this same day..so how does that work. They proceed to send me a late email i repeat a late email saying they’re cancelled two days later which i saved and sent to them to which they gave no reply until i got belligerent and told them off. It’s a shame really
Horrible Customer Service
GOAT at this point is a major consignment company with many obvious competitors, so at this point the customer service should be held to a higher standard. It’s absolutely horrible. I’ve had situations where I would have a buyer, but couldn’t sell the sneaker (hitting sell would crash the app) because of an error with the app which wasn’t fixed until the app was updated hours later. You guys send out LATE email response messages hours later encouraging customers to do the regular old trouble shooting (restart your phone, Erase and re-download the app etc.) when the issues are within your app. The response time has been really bad. If not hours days later. The latest issue is sellers doing everything that is asked (shipping out on time etc.) and when it’s time to transfer their payments the app is not sending out verification codes. You don’t offer email verification and you can’t change or update the number without contacting GOAT via email and ironically enough, you guys are horrible at responding to emails in a timely matter. Definitely considering deleting the app once and for all. Issues are too common as of late and it’s a headache reaching out and receiving help or simply getting a response when there’s issues.
My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!