The most unprofessional shopping experience
I ordered a pair of yeezys from goat spending over 800$ I waited 5 days for an update as it kept saying they were waiting for the seller to ship the shoes.. after 5 days I opened a complaint ticket asking them to cancel my order if they did not ship that day as I needed them for a birthday.. they did not even respond to my email just updated the status to arrived at goat ( I almost think this was just to shut me up) after waiting another 5 days (which they say it takes 2-3 days to verify) I opened another ticket voicing my concern that they just updated the ticket to keep me quiet I got a response 2 days later saying that I had caused THEM confusion by opening another ticket when I had to because they labeled my first resolved when it was not!! They told me I would hear from them in another 48 hours.. I waited and still had no update.. goat has now had my shoes “verifying” them for over week! So reached out because I hadn’t heard from them in 48 hours like they claimed I would. I got no response or even apology.. just an update from ups that my shoes have finally shipped over 2 weeks later when it is supposed to take 10 days to get your shoes. I am appalled.. please beware when thinking about using this site! They are not true to their word nor care about customers.
Horrible Customer Service
I recently sold a pair of shoes on Goat. The shoes were new, but for some reason had a white marking on the sole making it appear that I had worn them outdoors and lied about their condition. When they reviewed it, they identified the problem, labeled them to the buyer of the shoes as “used”, and said they’d send me pictures of the issue. I never received pictures and yet I was pestered to lower the price of my shoes to convince the buyer to follow through with the purchase. I asked why they wouldn’t tell me what the issue was and still didn’t get pictures. Again, they didn’t give me any reason as to why they said they were used. Finally, after asking for a third time, I got fed up and selected the option to not lower the price. Of course, the buyer being misinformed by Goat, decided not to buy the shoes. At this point I had the option to consign them, or have them returned. I chose to return them and they charged me $16 for shipping. This is absolutely ridiculous seeing as I wasn’t given any good option after they had already screwed me, on top of the fact that the original shipping was free on my end. Not only did they waste my time, but my money as well. I do not recommend selling through Goat because if there’s any problem that arises, I guarantee they will handle it horribly.
Good Luck, you will be ripped off.
One more than 1 occasion my offered bid was accepted. My money was taken while GOAT did their “authentication”(basically a window for them to see if the market goes up and they are able to sell to someone else for more money), then after holding my $ for 5 or 6 days, send an email saying it’s can’t be completed and the seller will get a “warning” (oh no, a warning. We must be in 3rd grade), then my funds are released a day or so later. So, I lose out of that purchase, I can’t shop another place because they have my money, I don’t get a shoe that I paid for, the price of that shoe is now a lot more to buy everywhere, GOAT makes more money on the next sale(because they are paid a commission % of sales price) so why do they care. The only purchases through GOAT that have went through were items I overpaid for because I wanted that specific one and nobody else had it or I wasn’t informed of other ways of getting them. I know better now. This is a sellers app and they, along with their partner GOAT, will rip you off. So just know, if you found a good deal, and thought you found a steal, it WILL be cancelled and refunded after holding your money for 6 days, THIS SITE IS OBVIOUSLY OWNED/CONTROLLED by the SELLERS. Us buyers are like cattle waiting to be slaughtered.
Shoes purchased are not promised
Paid for a pair of sneakers that were confirmed by seller. Seller never sent the shoes after I received a confirmation that the shoes were on their way through UPS. Seller basically reneged on the deal and now the shoes cost way more and the Goat says they'll refund me. Now they expect me to pay more on a new bid when I'm already paying a premium on the shoe, instead of them paying the difference on the new order after confirming that the original shoes were in transit. Why should I miss out after they confirmed the shoe was coming. If they had a better system I could've possibly bought the sneaker from another seller the same price or lower. I already have purchased other sneakers and want to buy more but this left a sour taste.
Poor customer service because in a store if something you bought was damaged or misplaced you would get the same item at the price you bought it, might I add, a discount.
I'll edit this review if it turns out that they did the right thing and honor my initial purchase.
Horrible Customer Service
GOAT at this point is a major consignment company with many obvious competitors, so at this point the customer service should be held to a higher standard. It’s absolutely horrible. I’ve had situations where I would have a buyer, but couldn’t sell the sneaker (hitting sell would crash the app) because of an error with the app which wasn’t fixed until the app was updated hours later. You guys send out LATE email response messages hours later encouraging customers to do the regular old trouble shooting (restart your phone, Erase and re-download the app etc.) when the issues are within your app. The response time has been really bad. If not hours days later. The latest issue is sellers doing everything that is asked (shipping out on time etc.) and when it’s time to transfer their payments the app is not sending out verification codes. You don’t offer email verification and you can’t change or update the number without contacting GOAT via email and ironically enough, you guys are horrible at responding to emails in a timely matter. Definitely considering deleting the app once and for all. Issues are too common as of late and it’s a headache reaching out and receiving help or simply getting a response when there’s issues.
By S. Langi
Placed my first order! Love the app and it’s design. Very simplistic and minimalistic, but easy to figure out and use. Excited to see how this order, and hopefully more, turns out. Only feedback would be I wish there was a way for a buyer to connect more with a seller (e.g. seller contact information, short bio, previous sales history, etc.) it would make the app much better and promote safer sales; but I do understand that GOAT wants its app to be a basic “browse and buy/sell” only. Will update soon!
Here’s the update!,
My order came in 11 days, due to weather conditions along its route, but only a one day over the promised 7-10 day delivery. Was happy and excited to open the package and it contained everything as promised! A brand new pair of shoes in a pristinely handled box, with a tailored note to prove authenticity. Couldn’t be more satisfied! Will be ordering another pair very soon. Definitely recommend if you’re looking for a way to shop sneakers of any type with out all the hassle of stores, lines, or scams! Big thanks to the GOAT Team!
New more like restored /goat credit?🙄
Ordered the Air max 90 viotech original color way , was just 2 weeks ago called footlockers all around they all claimed they didn’t have them (even though footlocker owns this app)so I decided to go online couldn’t find them on the footlocker or Nike app so downloaded other shoe apps GOAT ,stadium goods and stock x looked at vids on all just to make sure they where legit an they past the test. so I decided to order a pair of the viotechs from Goat Ordered new shoes and express shipment they came pretty fast no complaints there. But when I opened the box my heart sank , one shoe was completely damaged on the front clearly visible and the other was leaning off center! I ordered brand new shoes and appeared they sent restored, so not even 15 min after getting them I’m returning them filing complaints etc. they take days to accept my return , no explanation as to how these passed a quality test and they won’t send you your money back you can only get goat credit (why would I continue to buy from you guys with a screw so badly) not only that 30 dollars was deducted from my credit for “shipping” because of there lazy screwup. Hopefully I can get sum in store somewhere because the other apps seem to be just as shady. Be safe people 💯
My 1st time shopping with goat for the hyper royal 13 retro’s size 12 was better than all the times I stood in line for the jay’s! I been rocking jay’s since the early 80’s and when I saw these coming soon on another app I wasn’t impressed but on the day of the sale I was tuned in and had to have them but they sold out everywhere I usually get a ticket in 2 different states and 99% of the time my name get pulled so I remember a friend of mine put me on to goat and I thought it was cool back then this was in August of 2017, didn’t think I would ever pay more than regular price but I did and the process took less than a week the emails were on point keep me updated and my joints official!!! I will be letting all my people’s know that goat so far in my book is top of the line I look forward to future business with them I wanna create a good reliable relationship with them! it allways feels good when your money is well spent and in this case I’m completely satisfied with my purchase thanks Goat!
Do not trust this app, they sold me fakes and I contacted them and they kept saying they were real and wouldn’t even offer me a refund. I showed them pictures and they kept saying they were real AND not used. The last thing I got from them were definitely used. I bought 5 pairs f shoes in the last month and I let them know I was very good customer for them and the best they could say to me was that it was real and not used and that all sales were final. I want my money back, I have spent a lot on shoes within the last month and a full refund is the only way I will continue to be a customer. I also asked to speak to someone who was important and had more power than the people that respond to the emails and they wouldn’t connect me with someone. Literally last week I was saying how much I preferred Goat over StockX and this definitely makes me want to shop at StockX more and on top o that they have clothes that they sell and the best part is they have refunded me my money the full amount when I had a problem. As of now until my problem is resolved I highly recommend to NOT buy from Goat, instead go to StockX. I would love to change my review to help the picture of Goat but as of now do not shop here.
Bf and I have been using goat for a while. Over the last year everything had gone downhill. Ranging from issues of shoes not coming on time and sellers cancelling after over a week on multiple occasions. Being aware of the no return policy on used shoes we have always been very wary of purchasing used shoes. Photos are studied heavily and they need to be good photos. Purchased a pair of used Yeezy Turtledoves the other week for a steeper price because they looked almost new, possibly worn once or twice. There was very little wear in these photos. The shoes were clean, the outsole had paint still on them. Suede panel was black. Shoes came in and they are NOTHING like the images. They were dirty, been clearly used since the photos were posted (with no note in the post), the suede was a light green. Been a constant back and forth between bf and customer service just to hear about the no-return policy and being able to sell the shoes on goat. Even if he sold them, we’d be out $500 at least because of how much they’re worth in this condition and the cut goat will get from it. Will no longer be purchasing from this company. Don’t believe all the positive reviews because when something happens they will not help.