Not even good as the free VPN app
I subscribed this app and paid the monthly fee after the 7-day free trial. It works ok (sometimes not working) for less than three weeks. And then not able to connecting at all. Every time it said “something went wrong” or just connecting for a while then gave up (appeared like I never clicked the connect), or some other words but no be able to connect. So I tried to contact the support team but it insisted asked me to set up a “mail account”??? I have my email address registered already. What does that supposed to mean? So I uninstalled the app and reinstalled it. Funny thing is that it won’t allow me to “install profile” in setting. When I clicked “install profile”, it jumped to the VPN setting page and no matter what I chose, the app stayed the same, at the “install profile” page. After more than fifty times of this repeating process, I gave up. I was not be able to contact the support team nor be able to connect or set up the VPN configuration. Worst part is I’m paying for this “not working” service. I tried a free VPN. It works just fine. Not sure why I purchased this app in first place. 1 star is a compliment to its function. It should earn no star at all.
Okay so the only reason I use this app is because our school’s WiFi blocked basically every social media app that TEENS USE EVERY DAY OF THEIR LIVES. Here’s the deal. Sometimes whenever I open Snapchat the Betternet app just randomly disconnects and then every time I try to send my streaks or even so much as one snap, the VPN app tears up my service and my streaks take decades to send. Sometimes I even have to turn off both the app and the WiFi in order for my snaps to be able to send more quickly. Yeah that doesn’t help either, because sometimes the app reconnects itself even when I’m using data and just makes the service even worse. I’ve also tried deleting and reinstalling the app several times, and it only works on occasion or when I’m on any other WiFi other than the school’s WiFi.
The general gravity of this situation is that this app just ruins my service and I hate it. Every time I’m somewhere where Snapchat is blocked on their WiFi, BETTERNET WORSENS THE SERVICE! IT’S SUPPOSED TO IMPROVE THE SERVICE NOT DETERIORATE IT! It’s called BETTERnet for a reason! This app needs a lot of adjustments.
With Paid Subscription App Works Good, Would Like to see some more Improvements
App works pretty good for the most part. Tried them out with the free version & it worked ok & wanted to see how the full version does, so I decided to do the trial & then bought the pay version & it has worked with good speeds & how quick it connects for the most part, but they need to figure out a way to get it to successfully connect on networks that use content filters & or firewalls to block VPN connections. (Which I think blocking VPN’s should be illegal.)
Feature request/idea: Can you add a feature when you choose The option optimal location that it will show which location you connected to. Also, it be cool to have a feature users could turn on or off where you can choose up to a top 5 preferred connection locations so when you connect it would choose the best connection of the 2-5.
Good app overall but always overcharges me
I visit China a lot so it's necessary for me to be able to go on my google account and other social media platforms. I have gotten a premium account because I re-download it basically every year. It automatically connects after my phone has been locked for a while and the connection is pretty fast. Overall I like it. But one time I signed on to my account on my Mac, and they treated it as a brand new premium account even tho I used the same Apple ID, and charged me again. I had to contact Apple support and all that for a refund. Second time, 1 year after I had deleted it, I only needed it for 3 days. when I re-downloaded it, it says I have 7 days of free trail. However, they charged me again full price the second I authorized the download. Now I gotta contact Apple support again. Sure, their connection is fast enough, but man, they certainly are faster to charge you.
False Advertisement & Misdirection
Presumptively believing your promotion for authentic and secure protection from online visibility along with concealment of identity and such information, I’ve taken the risk and installed this app only to realize THE FIRST thing your service requires is VPN configuration, which is necessary nevertheless, however to allow installment and operation there’s a clear warning stating that if I did indeed want to allow VPN configuration than I must allow the tracking and monitoring of my information. Am I missing something here or is that the most contradictory statement I’ve ever encountered. I mean anonymity should be profound and respected, not warranting and agreeing to collect my data when I’m using the app. Even IF any information pertaining my security and identity is being withheld with collective use of your app, why is it necessary for you to collect it. Certainly If someone needed such information, wouldn’t it be ideal and simple to just obtain it from your database? This app is complete joke and I still can’t seem to understand it’s implications regarding anonymity
please read review below
:( The vpn unfortunately logs off every time I put ny ipod screen on lock mode or sleep mode. It did not used to do that 4 months ago when I first tried Betternet vpn. It started logging off every lock screen and off ipod sinxe the last 2 months. Sadly. I only put more than 4 stars for viewability of my review, but my real rating for Betternet VPN right now is 2 stars, to be honest. I hope that the old Betternet VPN format from 4 months ago returns, and to be better for me, that Betternet give unlimited proven-safe servers from countries in the northern half of Europe like really safe-but-lightning-fast unlimited-free servers from/at the Netherlands, Sweden, Norway, and Germany, of whom these said countries have served my privacy and speed perfection best from months of experience. :) 😀
So, I have used Betternet for a long time. I was browsing the internet, and came across a pop-up ad yelling at me YOUR IPHONE IS INFECTED WITH (sic) VIRUS! I decided to humor it, and went ahead, and it said that I needed to use “this VPN that will show up after clicking the button below. You must use it at all times especially on public WiFi or else your iPhone will be infected and lose all of your credit cards and contacts and iTunes blah blah blah. And when I clicked on that button... this app was what it sent me to. Why on earth are they trying to hire super sketchy ads threatening you with a virus, and trying to lie and trick you into using Betternet... like that’s kinda... possibly illegal and all... or at the very least it really made me lose what respect I had for the devs. Really you are going to lie and cheat people into downloading your app, convince them that without it they are in physical/financial danger, that’s practically blackmail. DOWNLOAD THIS APP OR ELSE YOU WILL GET VIRUS!!! Is not usually what you hear from tech companies, at least the not-morally-bankrupt ones.
This app used to work just fine for me for around 2 years, but now lately it doesn’t work at all and ever since they’ve been pushing so much for people to get premium it’s worked less and less. The last time I tried using it I ended up sitting there in the app for over a half hour waiting for it to connect. Sometimes it’d give up and act as though I’d pressed cancel, going back to how it is before you try connecting. Other times it’d turn red and say it couldn’t connect. Then I tried contacting support, but ironically the email couldn’t go through because I couldn’t use the WiFi without the VPN the app’s supposed to give me. I ended up deleting it after that. I refuse to pay for premium, too, because it’s just not something worth spending money on. It looks like to me that they’ve been making the free version ridiculously slow and crappy to make people pay for premium, and I’m not here for that. Annoyed, disappointed, and won’t be using this app again or recommending it to anyone
Cant activate Premium
I have the premium version running in IOS and the basic version in Windows 10 laptop. Their suport team is one that any other app developer should look up to. Reliable vpn connections are key in the system. I just wish they maintain this business model and keep up with this fine app that I am sure they are proud of.
------------- 14 July 2017
Betternet had a very good offer to go Premium for one year, with a 60% discount. I immediately go for it. What my qualms are now:
1. On my Windows 10 app, there are no option of login let alone to change the location of the server. The mini app was designed for free users.
2. In my Iphone, I logged out and logged in with expectation of Premium menus. I did verify in my email link to add my first device (out of 5), but the app interface did not change and still have my free menus and button to "Go Premium".
So.... after 2 days purchasing I still dont get anything besides the free connection VPN. I asked helpdesk but the instructions does not sync with what the app gives.
Hope I get a resolution soon.
------------- 17 August 2017
Finally, a windows app that could also go premium!
Not what I expected
As this being my first ever review after being with Apple for years, I felt like I needed to give my two cents on what my opinion is on this app. Sketchy. Shady. Dysfunctional. When I was setting up the vpn profile, it was going smoothly, little vpn sign next to my internet which I thought was pretty neat, then 1-2 hours later, it cut my home internet off completely. I tried forgetting the Internet then rejoining and it would show I’m connected but then never work. I tried deleting the VPN profile then trying it again, still no luck. It was at this point I was starting to get worried. I reset my phone a couple times. Nada, then when I finally deleted the app, and Reset Settings, it finally worked. I don’t know what you guys did, but this has never happened before with Xfinity internet (I download a lot of third party apps and never had this problem) Either fix this humongous bug or my review stays fixed at a well deserved 1 star. Disappointing.