So far, I don’t like it!
About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.
Last service on wireless network
It took for four technicians two new equipment for one tech to get it right the last technician did everything right it check everything not like the other team members only one checked the wires in my closet only one check inside connection I can only say training for the other technician maybe beneficial to your customer because whoever the last technician that came to my home fixed my problem and and he may have save my son job because his boss wasn’t happy that his connection was continuously dropping. So a big thank you to that technician. One last thing we was also given wrong information About needing faster down load speed to stay connected I am disappointed that this company would be telling their customer this for the customer to have a higher bill after one year when I was grandfather under he old billing system so I am not totally satisfied because I was lied too and trust is major factor when I am spending my hard earn money during the Convid19 Time
Happy New Spectrum TV Customer
By Patriot 11
We were a Direct TV household for many years and I recently switched to Spectrum TV. Speaking with the professional sales agent was very simple and the installation process was outstanding. I not only saved in monthly expenses switching to Spectrum, my family are over the top happy with our new Spectrum TV. I should have switched a long time ago. One of the best features is the Dodger Spectrum Sportsnet channel. We are huge Dodger fans and this has been one of the highlights in changing to Spectrum. The NFL channel and all sports channels are amazing. Lastly, the quality of our HD digital picture is clear and sharp and much better then the Direct TV connection. I have encouraged my family & friends to all switch to Spectrum. Great job Spectrum! You have a lifetime customer now!
Worst internet service!
My internet service is down about 3-4 times a month. Consistently getting slower internet speeds than what I pay for. Calling in is frustrating. While most representatives are polite, the average wait times are between 25-45 minutes EVERY TIME I CALL. There are rarely service outages in my area, why are wait times so long?? After walking me through reset steps, they say they will send out technician, which usually is 5-7 days. I’ve had a technician out almost every month. They tinker with the internet for about an hour, blame faulty equipment, then I have to wait for new equipment to be sent to me. I’ve had my equipment replaced 4 times in the past 7 months. I spend so much time time waiting for repairs or replacements and I’m paying for a full month of service. It’s very frustrating. I’ve tried switching to other companies, but it’s hard to find coverage in my area. Have yet to find a reputable company to switch to. I feel like spectrum knows there aren’t many options in this area, and it makes them lazy. They don’t have to provide good service if they monopolize the area. Wish they would improve. I highly encourage you to try and find another internet provider first, even if it’s a smaller company, ANYTHING would be better than this.
Negative 5 Star Rating 👎
By Furious Spectrum Customer
WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!!
I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none.
I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all.
Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃
My rating is negative 5 stars! 👎
Lied to multiple times , app doesn’t work
I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
Spectrum does not care
I have been a Spectrum user for over a evade and they do not show any care in people using their service. I have made payments consistently every month but for some reason 11/17's payment disappears. They sent no notice until one day they robo called me to inform me of late payment and they would discontinue my service. Their accounting is deplorable. Customer service doesn't help. Went up the chain of command as far as they would let me go. I demanded to go higher and was rebuffed continually. I have two kids with autism that have a routine of watching online programming every day. Yet when the service gets interrupted because Spectrum decided to disconnect the signal my wife and I have to calm our kids which is not easy due to their condition. I have had accounting issues in the past where they made error and we fixed them. However even though we have a receipt stating that payment was made they will not honor that. I was told that a receipt is not proof of payment. Funny.... Every store that I make a purchase provides a receipt. They are bound by that receipt. But not Spectrum. Spectrum is a fraud. The Attorney General for my state had been informed.
Doesn’t function very well
Oh how i long for my old TWC app. I’ve had this app for a long time now and it as useless as when I first loaded it. Is anybody there listening to any of our complaints? I don’t think so or they would have fixed some things by now. They don’t show upcoming service appointments nor can I get through to them from calling on my cell from a hospital to cancel and reschedule. What is up with that. I’m calling from my cell inside a hospital and they keep calling me back on my home phone. Not only that I insist on paying my bill immediately and every time I pay what I paid the month before ahead of my bill I always end up having to pay an additional 46 cents. Why did the powers that be decide their Spectrum app was far superior to Time Warner? They bought Time Warner because they wanted to be #1. Why didn’t they convert Charter to TWC. That would have been the smart way seems as how TWC is far superior to Charter and much, much bigger. Please make your app comparable to what you decided to replace. I know you really don’t care what your customers think of you but please maybe you should listen to us for a change.
Don’t even call them to ask about the mobile service!
I did that and before I knew it, Ithdy sent me a phone and They refused to take it back. They finally said I could return it to the spectrum store but they would not take it back either. They have billed me at least 4 times even though I told them I was with Sprint and didn’t know if I could get out of that service. I haven’t been Able to f/u with it but you can bet I will. They are Liars and thiefs!!!! I would give them an even lower score if I could. I was taking care of my 94 yo mother when this happened. and she has now died ! I haven’t even opened the box, in fact I don’t even know what model it is . the SIM card is not installed and yet they won’t let me return it and have charged me all this money. The guy I spoke to knew I wasn’t buying it and he even said well , if you do want it, don’t buy it from the store, call back and buy it from me! I am giving you fair warning, stay as far away from Spectrum mobile as possible! DON’T EVEN CALL THEM ! If they lie and cheat sending and charging you for a phone you didn’t want them no telling what they will do in the future ! !
Updated doesn’t mean better
I agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it.
Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have.