So far, I don’t like it!
About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.
Negative 5 Star Rating 👎
By Furious Spectrum Customer
WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!!
I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none.
I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all.
Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃
My rating is negative 5 stars! 👎
Lied to multiple times , app doesn’t work
I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
Spectrum does not care
I have been a Spectrum user for over a evade and they do not show any care in people using their service. I have made payments consistently every month but for some reason 11/17's payment disappears. They sent no notice until one day they robo called me to inform me of late payment and they would discontinue my service. Their accounting is deplorable. Customer service doesn't help. Went up the chain of command as far as they would let me go. I demanded to go higher and was rebuffed continually. I have two kids with autism that have a routine of watching online programming every day. Yet when the service gets interrupted because Spectrum decided to disconnect the signal my wife and I have to calm our kids which is not easy due to their condition. I have had accounting issues in the past where they made error and we fixed them. However even though we have a receipt stating that payment was made they will not honor that. I was told that a receipt is not proof of payment. Funny.... Every store that I make a purchase provides a receipt. They are bound by that receipt. But not Spectrum. Spectrum is a fraud. The Attorney General for my state had been informed.
Don’t even call them to ask about the mobile service!
I did that and before I knew it, Ithdy sent me a phone and They refused to take it back. They finally said I could return it to the spectrum store but they would not take it back either. They have billed me at least 4 times even though I told them I was with Sprint and didn’t know if I could get out of that service. I haven’t been Able to f/u with it but you can bet I will. They are Liars and thiefs!!!! I would give them an even lower score if I could. I was taking care of my 94 yo mother when this happened. and she has now died ! I haven’t even opened the box, in fact I don’t even know what model it is . the SIM card is not installed and yet they won’t let me return it and have charged me all this money. The guy I spoke to knew I wasn’t buying it and he even said well , if you do want it, don’t buy it from the store, call back and buy it from me! I am giving you fair warning, stay as far away from Spectrum mobile as possible! DON’T EVEN CALL THEM ! If they lie and cheat sending and charging you for a phone you didn’t want them no telling what they will do in the future ! !
Updated doesn’t mean better
I agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it.
Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have.
Me being completely on my own and at my age I am completely honest about the service that I have received with the things that I do like and everything else. I will like to say that the address to the site when I was trying to make sure that I had returned the other gear tech that I needed to turn in to receive a discount and recycle the things properly so I don’t have any issues with my personal life or anything that I wouldn’t want anybody else to have access to due to my own issues with my own family and everything else. But I am completely satisfied with the customer service that I have received from the technicians and everything else thanks again for the service that I am definitely looking to keep for the duration of my experience with getting into college and completing my therapy and everything else. -Malquan D. Waithe/Collins aka Quanny
Frustrated new mobile customer
I am extremely frustrated with this company
I wanted to switch my mobile service to them and the first step is you have to have another service with with. I do have a home in wi and IL. I have their service at my home residence so I make the call to make the switch on line but couldn’t complete as they wouldn’t allow changing the address to where the phone would be shipped. So I explain this to the customer service person who took over making the order to ship the phone. I asked for confirmation that the correct address to ship was on the order and they confirmed yes. So I make payment to process the order forward. We complete the call. I get email confirmation that the phone is being shipped to my address in WISCONSIN not Illinois as requested. So I call to see if it can be corrected they state no as you made payment. I am quarantined in IL. My phone will be sent to WI and there is no one there to sign for it. I called again to see if they can instruct FedX to send to Illinois not possible. Please revisit this order conversation and tell me what could I have done differently to not be here 🤬
I couldn’t remember whether I made a payment for the month. I checked the app to see if I had a balance. It showed that I did I had a billing amount. Subsequently, I made a payment. When I discovered I made two payments for the same billing period I contacted spectrum as my bank cannot stop a pending transaction. Spectrum, rather the csr Stephanie K. stated that they could not stop a pending transaction too. I asked if I could receive a refund check, because I do not like vendors holding my money for a credit that seems to disappear at times. The CSR said that they had spoken with their supervisor just yesterday about the issue and the supervisor had said it was not the policy of Spectrum to issue checks, rather they issue a credit or debit card. I said I would like to speak with the supervisor. Stephanie said she had spoken with her supervisor and that that person was not going to provide a different answer. Then she lapsed into how Spectrum pays its employees in card form. It was amazing how we went from talking about getting me a refund to her receiving paycheck via debit card! I am not impressed with the app, nor am I impressed with Spectrum’s CSRs.
Forced update required
I normally despise a forced required update. It brings to mind Windows.
With that out or the way, this current app build is filled to the brim with problems. I attempted to notify Charter Communications support about them. I even notified their security team, both replied that the problem does not exist. I through my research found the app is leaking information through a previously known exploit.
When I informed their security team of the bug, I used the standard CVE format, and apparently no one in their entire company knew what that was. The first person emailed me to specify what a CVE was, At first I tried to expound on the problem. A second email reply however was even stupider than the first. ‘We are unable to determine what this CVE acronym means, if you are unwilling to tell us what cve means then we will be unable to assist you’
I was floored. As Im sure the entire tech world is as well. I didnt bother attempting a second time. I simply copy pasted their response and came here to write this review in hope someone with a brain will be able to assist me and hopefully understand basic tech terms to patch their app.