I can’t even get past the log in cause a glitch I’m frustrated
I have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems.
First time user of this app
By 1014726913 mg
So I have been trying to use this app for the first time and at the beginning it wouldn’t allow me to use anything to even upload which resulted in my Benita being delayed and as a parent and being at an era where the pandemic is bad and only getting worse would suffer because they depended on their benefits but now was finally able to access it which mind you no help from Brenda a supervisor at the Texas health services I think as a supervisor at a job where yes you are gonna have people who need more help than other to access this need more training bad customer service on that department
Completely useless for voiceover users
By Cupcake 30
This app was supposed to make it easier and less time-consuming to fill out paperwork upload paperwork and get things done however for people who happened to be blind and use voiceover on their iPhones it is completely useless I used to rely on this app and it was very helpful in helping me renew my benefits this time however I missed the deadline because I thought that there was something wrong with the app turns out it just doesn’t work with voiceover anymore thanks government!!!!! I know I sound a little short but it is irritating to have something work at one time and then not have it work again I’m told the app works fine for everyone else just not for anyone who happens to be Blind and using voice over I’m sorry that’s just not convenient or a timesaver or anything but crappy!!!!!! And what’s even worse, there is no tech-support so there’s not much we can do about it except for leave bad reviews!!!!!! Hope these bad reviews help fix what is wrong what I’m really hoping for is a response back from the developer this would be a great app if I could use it again.
I receive notices on the message board that I have a letter I need to read several times a year, yet when I go to letters, there is never anything there. This causes me to worry and stress over what I may be missing or failing to do.
Also, I was notified on 3/26 of documents I needed to supply. I uploaded them the next day. Yesterday, 4/1, I received another notice saying I had until 4/4 to get them in. Again, what do I do? Did you not get them, do I send them again? I went through this last year. Mother was denied services despite the fact that all documents requested were received in a timely manner as verified by every person I spoke to on my numerous, time consuming but fruitless phone calls. I finally filed a grievance and things were rectified. I vowed then to do paper renewals, but those letters only arrive on Saturday and are due two days later leaving me no time to contact the businesses I need to get signatures or information for the enclosed forms. Help!!
When I first downloaded the app, I tried logging in with my correct credentials. The app told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! The app told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, the app crashed 3 times! Also, the app doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using this app!!!!
By your website stinks
Your website help tab gives incorrect directions to upload files... I’ve been trying to upload files for 3 hours now... I tried my phone and two different computers... got an error message every time. Converted to PDFs, jpgs, nothing worked. I then downloaded your app and poof... files easily uploaded. Your website is the worst form of frustration!!!!!! And your cSR was unhelpful and didn’t even tell me to download the app when I described my problems after holding for an hour! ... I just read it online. Do your CSR gets no stars, your website gets no stars, and your iPhone app gets all the stars in the world!!!
By Higher Authority.
So glad I can use the app. I don’t trust anyone in the offices. They know they have control over something people need from them. Their actions show that they don’t want to help us. They also act as if they do not need to be at the window. I recommend rotating the employees that get stationed in a specific window. I always get unneeded Attitude when I come in to ask simple questions. I love the simplicity of the app. I am specifically mentioning the office at 3411 Horal in San Antonio. Everyone except the 1 African American male at the Windows gives me problems and attitude. My 5 star rating is only for the app. Not at all the office location.
I had to go up to the office a few times and have my password reset by an employee. When logging in to my account using the app I would be sent to a page to enter my SSN and my case number, after which I would be sent back to the login page. The fault app would give me a warning pop up that my account already existed? Eventually it ended up messing up my online account when using a web browser. I uninstalled and reinstalled the app and web browsers but ultimately I just ended up having to go into the office to submit anything extra. Finally an employee told me she could reset it. It worked and now I’m able to use the app, which is alright, but I’m still not over the stress and inconvenience of the first week trying to deal with the broken app.
By Mr. Undead
I was stressing so much First I didn’t get the mail the children had put it away I knew I had to be quick with the paperwork and I’ve been stressing because I didn’t know about How to come up with nine dollars to send the paperwork in. This app was so easy for people that don’t know that much about computers like me I am very impressed hopefully I can figure out how not to use this service but the system for too long and they waited as long as I could. I believe mainly for pride but we ate very good this month and I was just so glad that I could get fresh vegetables again thank you all for your help. Love grandma in need.
Our In- Between
Recently, my husband and I both became unemployed and for the first time in a long time, even though we have always struggled financially, we didn't know what we were going to do. We decided to apply for various benefits through the Texas Benefits Program and we have been extremely blessed. It is quite comforting to know that programs like this one have been implemented so that when you're going through a hardship, an "In-Between" you don't have to feel like your life has to pause or stop moving forward.
Our family, sincerely "Thanks" you for all that has been done in helping us maintain our dignity by providing accessible information online and through private phone conversations. Last, but not least we are most grateful for the kindness of the employees who have called to verify information needed for our case, who have been so polite, patient and considerate.
The Williams Clan