Glitches to be Fixed
By FamilyMoji Idea
This app is better than most fast food apps when it comes to ease of use, customizing and managing orders. If I had written this review a year ago, it would have gotten more stars; however, there are some growing issues related to limitations on orders that need to be fixed.
The deals being offered are becoming more complicated and causing more and more problems. For example, I created an order that declined to process because a deal I was able to apply to my order was no longer being honored at a particular location at a particular time. This caused me to start over completely, picking another deal that is appropriate to a different order combination. Then, my new order wouldn’t process because the unhonored deal from my first order stopped me from picking a new deal for 24 hours. It would be my recommendation to reprogram the app to not record the use of a deal until a purchase has been completed and change the 24 hour policy to 20 hours so that customers that pick up a daily breakfast at a slightly earlier time than the previous day can use another deal.
Reoccurring glitches in payment processing has also been on a rise of late. Several customers pay with the app and are asked to pay again when going to the drive-up window. My online banking shows I am billed twice and at the end of the day, one of the two transactions are being credited back.
Moved rating from 3 to 4 stars-
I have found this app to be very useful to avoid long drive-thru lines or having to go inside a store - the closest store near me, for example, is notoriously slow. I like pre-ordering and pulling to a curbside pickup spot to wait while I relax. I also like the discounts. That is worth 5 stars. But the reason I (originally) give the app 3 stars is that I've had about a 75% success rate using the app due to a variety of issue. Here are some problems I've encountered at different times and different locations: App said a store was closed (it was 11:30 am and store was very open), the app wouldn't let me enter a curbside pick-up spot so I had to go in to get food, one store didn't have a designated pick-up spot at all and one time I ordered and paid for two apple pies (in app purchase) but upon delivery the store said it had ran out of apple pies so I got unwanted cherry instead - is there a way to know this before I order and pay? Overall I will continue to use this nice-to-have app.
Updated: I have deleted and re-installed app and no longer have issue with entering curbside pick-up spot being missing.
2nd update: growing much more happy with this app. Last several uses have all been spot-on with no issues and fast curb-side delivery results thus I’m moving rating to four stars.
Used to be better
By A user you're about to lose
I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.
No Good Deals
This review is long overdue and after not being able to use the only good coupon I have got on this app in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. This app used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through the app and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring this app back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile.
Can’t view coupons
I hate that you can’t view available coupons unless you’re at a McDonald’s location. I understand they’re different depending on the particular restaurant but why can’t I select the restaurant and then view their coupons? I would order McDonald’s way more often if I could see the current promotions beforehand. Now the only time I use the app is if I’m already planning to eat there. In the earlier days of the app it was possible to view coupons and that actually made me go order food when I normally wouldn’t have that day. If there’s a good deal I will make a special trip just to get it but now not knowing what’s gonna be discounted, I just don’t go because it’s not worth it if there’s nothing I want with a coupon when I get there. I thought the whole point in a coupon is to attract customers to your store but this is costing you customers by keeping them hidden. Yes there’s coupons for mobile orders but they’re always different from the normal coupons. Sometimes people don’t want to or don’t have time to use the mobile ordering and be their own cashier and ring up their own order, then process their own payment. This is just to cut down costs on the need of actual employees if people put in their own orders. What’s next? Am I supposed to package and bag my own food like we have to at the grocery store now? Hell, I might as well go back to the kitchen and cook it too. At least then my order will be right.
By Minno mama
I’ve now attempted to use this 4 times. The order goes through fine, so maybe it’s actually just the employees in my town, managers included. The first time I used it, they said they didn’t have my order, and then charged my card 2 hours later for the mobile order, after I had already placed and paid for a new order at the store. I tried a different location, the first time the manager told me I had failed to pay for my order so I needed to drive back around to the first window and pay. There is NO OPTION but to make payment in app. The third time, not quite as bad, I had to drive up to the window and tell them my order so they could find it. Third time? I was told repeatedly they didn’t have any mobile orders, I had to go inside to straighten it out. Understand, THERE IS NO WAY TO CHECK IN UNTIL YOU ARE AT THE STORE. It uses GPS to track your location and it won’t check you in until you are almost in the parking lot. I know, I’ve tried. You literally cannot order from the wrong location, so THEY HAVE TO HAVE YOUR ORDER IF YOU CHECK IN. Even now as I type this, they don’t show my order as complete. I picked up my order 22 mins ago, according to my receipt, yet the blue bar at the top of my screen tells me they are still tracking my location! Seriously, if you are going to put the time and effort into making an app, take the time and effort to train the employees how to operate the system.
Worst app ever
Over engineered and poorly executed. Downloaded the app and placed my first order. We were good up to this point. After placing the order and paying with Apple Pay the app went to a page that told me I had to tell the app when I was close so that the order would be prepared. No option to simply say be ready in 30 minutes. My plan was to place the order and have someone else pick it up. Not happening if I have to tell it I am close using my phone. Drive to McDonald’s where the app tracked my location. It did not automatically submit the order for preparation when I was near so I am not sure why they needed to track my location. When I arrived I pressed the I am already here link in the app. It then popped over to a screen telling me I had to select my pickup option. Unfortunately the screen which I assume was supposed to have options was blank. The employees at McDonald’s had no idea what to do and didn’t really care either way. Restarted the app several time but always ended up on the same blank pickup options screen. I was able to cancel the order and reorder from the kiosk inside the store until that failed when I tried to pay at the kiosk. Took me twice as long to get lunch as it would have to just walk in and place my order at the counter. The reason I rated this app so poorly is not only that it failed to perform but that McDonald’s is capable of so much better than this.
Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out.
One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying.
Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.
It’s coming along
By Britain W.
Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them.
The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane.
The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)
Do not use this app!
The reason I liked this app was the convenience of ordering food for my kids if they’re hungry and I’m at work. They can walk over and pick up their food, and I pay right from my phone. Convenient right? Nope! I ordered from work one day, it was a little confusing and I had to hit back a few times to get the location right, or so I thought... well my daughter walked over, I screenshot and sent her the order confirmation. She’s waiting and they say no order. So I check the order again and it said it was ordered at another McDonalds down the road and I KNOW I clicked the right McDonalds when I placed my order. Anyways I called both McDonalds to see if they can transfer the order and they were NO HELP! Told me I needed to call the contact number on the app, well I did and was told that the charges are pending but it won’t clear since I never picked up my order. Today I look and see the charges cleared for $20 worth of food that I never got and McDonalds knows it was never picked up and that I was totally scammed! I call again and I am told I need to dispute the charges with my bank. Are you kidding me? This app is a joke and so is McDonalds. Deleting and never using again! I’ve been using the Starbucks app for years and never had problems like this. McDonald’s ripped me off of $20! You’ve been warned, do not use this app because even if you don’t pick up your food, you’re charged and they don’t refund you.