Love Marco Polo
My niece asked me to join Marco Polo and I was hesitant at first even though it was free. But what I have come to really love besides the fact that it puts us in contact with each other, is the convenience of Marco Polo. I can talk to anyone in the middle the night when I can’t sleep; I can talk in the early hours of the morning before my day gets started; likewise, I can listen to what they sent to me at My convenience regardless of the time of day or night.
You can choose to save your conversations or you can erase them when you’re done with them. For years are used to write letters that took a long amount of time not to mention pains of the all hands; then I sent tape cassettes back-and-forth to people over the states to stay closer; and texting also takes a lot of time! But with Marco Polo, you can talk as much or as little as you want to but the most important part is you can talk whenever it is convenient for you to talk. It doesn’t matter at all whether the person you’re talking to is awake or not because they’re not getting this Marco Polo when you’re making it. They listen to it whenever they have time and that might not be for a day or two or even a week. That’s the beauty of Marco Polo.
Marco Polo has put me in touch with people that I otherwise was rarely ever in touch with. I absolutely love it and you will too!
Stay at Home Mom Approved!
This app has helped this stay at home Mom keep her sanity! It allows me to talk to friends off and on all day so I don’t just feel stuck at home alone. I LOVE being a SAHM but it can get lonely. So it is so nice to be able to talk to someone basically face to face throughout my day.
My sister and I live only a few miles a part and yet we’d go weeks without talking to each other bc we were both too busy with our kids. This app has helped us communicate more than we have in years! And it’s so much better than just getting texts or Snapchat. I hate texting now! I’d much rather send someone a Marco Polo bc it’s so much easier and faster, and I can tell them exactly what I want on my own time. I love that we can have a conversation with each other whenever each of us has a chance. Our free time for a conversation doesn’t have to be at the exact time anymore! This app is amazing. My whole family uses it now, and we share a lot through a group chat. It has helped bring our entire family closer.
And it’s so much more personal than Snapchat. On Snapchat I’d only send quick little funny messages to friends or a cute video. But this is more for real conversations. And I love that it’s hands free so I can talk to friends while folding laundry!
What The Change?!
Ok so I have a few friends that have this app and we all use it ALL DAY EVERY DAY!! I hate/despise Snapchat! This app is easy to use and understand!! The ONLY reason I gave it 4 stars is because things like this... and I wish I could add pictures to this review to help illustrate the point I’m trying to make.
Used the app this morning and it was the same setup as every other day, midway through the day it updated, or so I thought. The ‘emoji icons’ that where at the bottom of the screen where now on the right side of the screen making it easier to not press one by mistake. There where a couple of other small changes but I don’t remember what they where at the moment because it switches back to how it used to be, hence the ‘reverse updating’ I’m mildly confused/complaining about. I even went through and did a proper update to see if I could get to the ‘new’ changes, nothing. Power cycled my fone, still nothing. Checked for any ‘missing’ updates, none to be found... I really liked the new look and was very pleased with how you ‘cleaned up’ the screen area. Either plz fix it to how it was around 2pm cst or just fix the screen clutter!! Nothing like going to press START and being a 1/10sec to slow and ‘loving’ a message of ‘oh, my moms cat died today...’
OTHERWISE... This is actually a really good app overall. Again my friends, all in other states, use it DAILY!!
Free version is suddenly VERY limited
By Katie 1212
I am a long-time user of Marco Polo, having used it daily for almost two years. Today I received an update that stripped away all of the features I've known and got used to over this time, at the same time the Pro version launched. The features removed from the free version were: 2x speed, sharing photos, text message, emoji and video reactions, and scrolling to a specific point in a polo. I find this to be a very distasteful marketing move, especially at a time when video networking usage has increased due to COVID-19. I don't know the company's historic data on app users or their financial health at a time like this, but it comes off as if the company is looking to capitalize on the demand for people to connect via video; at the same time we see other companys taking the opposite approach of relaxing restrictions and allowing users more features or potential free use of services. To me, the latter are honorable decisions.
I have given this app a 2-star review because I think the app with all of the features is a robust, quality app. But I'm very disappointed and conflicted by the company ethics to make a drastic move like this with all appearances of capitalizing on potential new business during a time of international crisis. I think a paid version is absolutely reasonable to have, if handled in a better way - creating new features, rather than removing ones that have been around for years - at a more appropriate time.
I heard about this app and decided to download it and invite the women from my weekly church small group to join. We began a group chat that just has not stopped or slowed down one bit! I didn’t think it would be such a hit or so well used, but everyone loves it. We check in with each other nearly every day. Sometimes for small, funny moments. Sometimes for deeper, longer or more serious reasons. But the overall effect has been a much greater connection than we’ve ever had- and our group has been together for about seven years! There is just something so much more intimate and connective about seeing each other (seeing people in their environment, hearing their inflections and watching them process through thoughts vs. a well composed or edited text message). Compared to texting, which was our most used form of communication before, this goes way beyond. With busy days and conflicting schedules (and boisterous children), it’s almost impossible to have any kind of regular phone conversation. This app makes it feel as though you’re entering the other person’a day and they are a part of yours in a much more fun and dynamic way. I wish we would’ve discovered this sooner!
Loved this app, hate the update
So, since I’ve gotten Marco Polo, it’s been the best!!! Sure it’s crashed a few times, but hey? Don’t we all? So, on iPhone 10 r’s, you can’t update apps on your own. The phone does it for you. So when all of my friends said they updated the app, I had the old version. So, two days ago, I was trying to go onto it, and it updated! I was like ‘finally!’ So I was excited to see the changes. And when I went on there, all of my data had been deleted! And it made me sign in again! So I went through the whole process, which doesn’t take that long, and I finally got to the end. Later that day, I had taught my dog a new trick, and I wanted to put it as one of my seconds. So I looked at the menu area and it was gone. I texted my friend who had Marco Polo way before me and actually introduced me to Marco Polo, said that when she updated it, everything was the same but better. And so, I deleted the app and tried again. We both agreed that it could have also just been my phone. But when I downloaded it again, it was the same! No seconds, no history of my past polos, nothing. And it even deleted my contacts! So I had to add all of my contacts back on, then for some reason, it made me invite someone or else it wouldn’t let me continue the sign in process. So I did. And now I’m back where I started. Secondless. The app was better BEFORE the update. :/
I absolutely love this app! I use it quite often and it comes in handy when I can’t text or want to pair visuals with the message. I feel like this app could be the next platform to blow up, but there is one major problem:
On my device, about half the times I try to use Marco Polo, a huge glitch comes up.
When I click on a video to watch, it will work for about 1-2 seconds then the screen goes black. The audio still plays but the screen stays black. If I tap the screen nothing changes, but if I press the home button, the video will work for a couple seconds before going black again. Even pressing the power button doesn’t work. The only way I can shut down the app is either waiting for it to crash, or pressing the home button multiple times until the home screen finally appears. I have tried to reinstall the app in case there was a patch or the glitch was a one-off thing on my phone but the issue continued.
This is a huge issue that would deter people from using the app. It seems like the customer service here is great so I hope the glitch is taken care of soon if it’s affecting others as well. I have an iPhone by the way, in case that makes a difference.
Many thanks for reading my complaint, and good luck with your business. 🙂
Removed features, added paywall
I am a long-time user of Marco Polo, having used it daily for almost two years. Today I received an update that stripped away all of the features I've known and got used to over this time, at the same time the Pro version launched. The features removed from the free version were: 2x speed, sharing photos, text message, emoji and video reactions, and scrolling to a specific point in a polo. I find this to be a very distasteful marketing move, especially at a time when video networking usage has increased due to COVID-19. I don't know the company's historic data on app users or their financial health at a time like this, but it comes off as if the company is looking to capitalize on the demand for people to connect via video; at the same time we see other companys taking the opposite approach of relaxing restrictions and allowing users more features or potential free use of services. To me, the latter are honorable decisions. I have given this app a 2-star review because I think the app with all of the features is a robust, quality app. But I'm very disappointed and conflicted by the company ethics to make a drastic move like this with all appearances of capitalizing on potential new business during a time of international crisis. I think a paid version is absolutely reasonable to have, if handled in a better way - creating new features, rather than removing ones that have been around for years - at a more appropriate time.
Update Makes Me Want to Stop Using
I’ll start by saying, I’m a pretty huge fan of Marco Polo. It’s the best of FaceTime and text combined. Want to see someone’s face? Send them a polo. Can’t watch it live? It’s saved for later. It’s a godsend for keeping up with my family who live in different parts of the state.
That being said, I am SUPER disappointed in the new push for Marco Polo Plus. To create a version to be a paid version, I get, but pulling features that were a part of the free version and now making them paid? Not cool. It’s so obnoxious, that I’m about to stop using the app altogether and most of my friends feel the same. It’s not worth it, and frankly it’s pretty disingenuous of the company to do this as well. If they would have kept MP as is, and then added different features for plus, that might’ve been an incentive, but to go in and pull back on features we’ve already been using free and make us pay for them—NOPE. Plus, they haven’t even removed the features we had from the screen. You’re an app developer. The LEAST you can do if you’re now going to charge for features that were once free is remove them because my natural habit is to go use them and when I do, I get the annoying add to upgrade. Sorry, MP, I understand wanting to make money with your product, but sell banner ads or something. Very disappointed. 👎🏻
Marco Polo even for the old, but young at heart!!
I recently turned 50 and have been using Marco Polo to connect with some other old friends from high school and college. I have never left a review for an app before, but I decided to today because I just left a video for my friends and I realized how long it would have taken me to write it in a text or a phone call to all in the group. You get it all done at one time. You don’t feel like you are getting them at a bad time and they are being polite talking to you. I do not really like FaceTiming not sure I guess it’s that I feel like your still could be interrupting them but now you can see it in their face. With Marco Polo you just send and answer on your time. You still get the facial reaction to what you had to tell them and again it is so much faster than texting and you can get across what you want to say by your facial expression. Oh did I mention it’s easy!!! Anyone should be able to use it young and old, personal or work related. Just try it out. There are fun things you can add and funny voices and if you want you can also respond back by text!! Enjoy have a fantastic day!!