The best so far!
By Bittersweet Symphony1
I’ve been using ExpressVPN since 2015 and I am truly satisfied with their service. For one, data and information are secure. Two, it’s been working well here in China. VPN blockings are expected and sometimes they could take at least 3 days to get fixed, but they always get it done. I tried other providers cuz I wanted something cheaper, and they said they’d work even with the blockings. I found out they were all awful. Thirdly, downloading and installing are easy, except that you have to have the latest websites for download links for Windows. As long as there aren’t any blockings and Wifi signal is good, connection is fast and stable. I stream TV shows uninterrupted. Finally, awesome customer support. There was once where I felt I was being rushed and he/she was lazy and didn’t want to go through all the troubleshooting, though. But that was it. Overall, I’m satisfied and happy. I’ve recommended ExpressVPN to a dozen expats here, even without getting the free one-month subscription :)). Keep up the good work, ExpressVPN!
Maybe it works better outside of China?
I have been in China for around 1 1/2 years, and up until the last down time, I continued to use it and defend it while my coworkers tried to push me to use another vpn service. Well the last time the firewalls and blocks were updated in China, express vpn was completely down. I had no idea what I was going to do since this was during the corona virus and I used this to keep in touch with family and used it for emails and some work things. It took about 1 full day until I was trying other services, almost all others didn’t allow their services in China or said they were connected but I couldn’t use them except for browsing online and doing basic functions. Then I stumbled across another vpn service and decided to try it. Wow it worked! I could video chat with blocked apps, I could much more easily browse online especially pages with pictures, and I could watch videos with high quality and had less trouble than with using express. (Added bonus is that is almost 1/3 of the yearly price).
Maybe it will change in the future and that service will be shut down, but for now I’m going to stop using ExpressVPN and take advantage of this amazing other vpn provider.
I left 2 stars because maybe ExpressVPN works better when the user isn’t in China. I won’t know since I’ll be staying here for the foreseeable future.
You can only cancel subscription via chat on the website.
That’s definitely a fishy tactic to keep users around. All in all I have been satisfied. But I am using this review as a way to 1. Notify you of it. Because I am sure it will not be something most people appreciate. 2. Hopefully let Apple know of it, because there are many users like me who started using this service by downloading the app from the App Store and then converted to credit card subscription so they can use it on their Mac as well.
Here’s the whole story:
I started using this service with the iOS subscription. I then needed it on my Mac so I move to a CC subscription. Now I wanted to cancel it I went to the site. I search ‘cancel’ in the help section and there it was written that ‘Customer paying with credit card or Paypal will not see manage settings if they have already turned off automatic renewal. For further assistance please contact the express vpn support team via live chat. On the chat with the support person they I said I wanted to cancel my subscription. The rep told me ‘Thanks please bear with me for 2-3 minutes while I quickly review your accounts ‘ the immediately followed with asking why I was to leave the service. I replied that I find it a fishy tactic bit to provide with a cancel button. The rep then told me that there’s actually a way to do that. So I went ahead and did it. I still think it’s not cool.
Good at first, now not so much.
I initially was all about Express VPN. In the beginning it worked as advertised. Two months later would drop unexpectedly and phishing spam seem to increase at alarming rate about that same time. Here lately it says I’m connected but apps or browsers report “timed out” or “no internet connection”. Tried different servers and that solves the problem short term only as the same issues creep back up, sometimes only after a day or two. I’ve had to uninstall the app on at least 3 occasions to get it working. It does what it advertises but only w/certain browsers. It does work w/all major streaming platforms, you might have to try a few servers to find one that it will work with but that’s to be expected. I got this app & subscription because I would not connect to a public WiFi/hotspot or even Barnes & Noble network for fear of my personal info being compromised, &, at the time our carrier did not have unlimited data. Connecting to a public hotspot is 50/50 that it’ll work smoothly, but I suspect that has more to do with the way the public hotspot is configured because on a private network this app works decent, when it works. Bear in mind nothing is fool proof. This app is certainly no exception.
The recipe on how to ruin the fantastic product!
I think the customer support will be able to explain or pass this to CEO or CPO. After being your customer for nearly 3/4 years, I decided to cancel my membership/subscription. I just cannot and will not finance companies, especially in tech, which cannot be extraordinary at customer service. If this is still not clear for the CEO, then it is time to reevaluate the strategy. The customers, especially the paying ones, might not be right and are difficult sometimes. I am not an exception, but you guys were accommodating and receptive, and then, COVID19 happened, and all the live chat and assistance happen to be inadequate.
It is not the support team who should be evaluated by all means but the individual in the company who takes away from the customers the functionality to solving issues (live-chat), which your customer support team does well, as far as all my prior experiences. In another symbolic way: you cannot win a Ferrari race with a Mazda!
I would have been very much happy if the customer support team was given the right tools to interact and support the customers like me! Stakeholders should feel personally responsible for what this product became. I just checked the rest of the reviews, and I believe this is just confirming my opinion.
Don’t Waste Your Time
Everything starts off fine, but after about a month the issues will start. At first I thought it was just my wife and operator error, but a month later I started to have more and more issues. So let’s begin.... do you love scrolling through your news feed or watching videos on Facebook? Not anymore after a joyous ~15min you’ll be forced to troubleshoot your connection as it drops and struggles to reconnect. When and if you get it working again, usually by manually disconnecting or switching locations Facebook will force you to begin anew as it refreshes your feed since you just got on the internet...again. You will get to spend quality time with customer service time and just when you think their advice worked... guess what... it didn’t. Lost connection, waiting, manually disconnecting, trying to reconnect, waiting, manually disconnecting, switching locations, more waiting, manually disconnecting, switching locations, and more waiting, deleting app, reinstalling app, more waiting, resetting settings to prescribed settings per customer service, trying to connect, more waiting, restarting your phone, more waiting, contacting customer service, new prescription settings, and finally a connection till you guessed it... tomorrow or sooner just to start again.
Do not use or waste your money
By kopper sun studio
This product is one of the worst I ever encountered. Continually disconnects. Continually logs you out. Good luck trying to get a password reset email, usually takes half a day. Keep in mind if you aren’t logged in and turned on you can’t use your device, 4K firestick, PC or iPhone. All don’t work for more than 30 minutes. Watching a show? Not for more than 30 minutes you won’t be. You’ll be disconnected. Which is awesome when playing a game and about to win and then you get knocked off due to this worthless app for zero reason. Then you have to reconnect all over again because your device locks up. Want to find your log in info or password? Nope. They won’t provide you that information. You have to wait on a slow to respond help desk. Then when they reply you have to go to a different website and then log in to see your help desk ticket but if you can’t get your password reset you can’t even look at it. Worthless junk. Save your money and headaches.
Good VPN... When it actually works
I’ve been using ExpressVPN for a few months now. When it’s connected and working properly it’s a pretty good service. Before the latest update I would occasionally have a connection drop, but it didn’t happen often enough to bother me. Since the update my iPhone is constantly disconnecting from the VPN servers. Doesn’t matter what server I connect to either. Sometimes when I unlock my phone it’ll have a hard time connecting back to the server and I’ll have to manually open the app and select a new one. Other times it’ll drop the connection while I’m using the internet. There is no warning for this. All of a sudden it just stops working and I have to disconnect and choose a new server. This happens at least 10x per day. My connection actually dropped while I was in the middle of typing this review. It’s incredibly frustrating. There’s also no kill switch in the app that I’m aware of so who knows if my info is being leaked. I understand every VPN service has connection issues from time to time but this is a constant thing. For the price of this service I expect much more out of it. I’ll be shopping around whenever my subscription expires.
The very best forSpeed, Security and Privacy!
The title pretty much says it all. Those are the three main reasons most people get a vpn in the first place. I’ve researched every vpn that I have been able to discover, personally had accounts with five other major vpn providers and talked to others about their experiences using this very important yet highly misunderstood service.
It is amazing to me that most of us browse the internet with rose colored glasses, especially anyone under the age of 40 who grew up in the internet age. If you take one thing from this review it should be this: PEOPLE LIE. OK, maybe that is kinda harsh. How about this: people will say just about anything to sell a product. They often bend the truth. Just because you read it on the internet does NOT make it true. There are no internet police verifying the accuracy of ads and misrepresentations.
I have found at least 10 vpn’s claiming to me the fastest,and at least as many to be the most secure or providing the highest levels of security. But dig a little and these claims are inevitably false. Only a few back up their words with actions. Express vpn more and better than any I have found. And no, I do not have shares in express vpn.
In this day of internet theft, government snooping into our private lives as well as the need to keep up with high speed internet service, only one can claim to be the number one provider of all three - Express vpn!
Not so much... so sorry I did this update! This is just par for the course with this service. Having an iPhone, it is important that I stay connected to receive timely messages. I’ve never had this experience in the year I’ve had this service. I actually set up a shortcut to bump my WiFi off and on to get reconnected, and I use that shortcut constantly because the app requires I hit the circled X to disconnect from the service to choose another location. That leaves my connection unsecured. And if I want to use a location not in the main list, I have to enable the All Locations option every. single. time., though I choose that option every. single. time. I mean, how hard is it to have a list of favorites at least? It seems to be designed for maximum aggravation. And I’ve also been through the “try this... try this... “ tech support theater. C’mon folks, how hard is it to create a better user experience? Staying connected more than three minutes and changing locations shouldn’t be this frustrating. What would this service be like if the providers actually cared about their customers’ experience? We can only wonder. #igiveup