Easy and convenient
I really appreciate this app. I’m all about that efficiency, and this app makes it happen. I can order from my couch and it’s ready when I get there. No lines, no waiting. It is easy to use. I like that I can quickly select a previous order to reorder; I often get the same food/drinks, so this speeds things up even more.
I would like to be able to set my favorite location as the default location. I was driving home with my kids and passed a Sonic in my neighboring town. I decided ice cream sounded great. I had my son place the order in the app and continued on to my own local Sonic. It turned out the order was placed for the location of the Sonic I had driven past. Oops! He didn’t even think to look at the location, and I assumed it would be defaulted to my local one. Instead, the app selected the nearest location at the time the order was placed. Several times I also have almost ordered for the wrong location because I forget to check it! I like to order well ahead, like when I’m about to leave work and drive 40 minutes - I set the pickup time and then I don’t have to mess with the app while driving, or have to add more time to my drive home by sitting in a drive-thru line.
Can’t even access my acct/ unhelpful customer support
EDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app.
There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service.
DO NOT GET THIS APP!!!!!
I ordered lunch via the app. I arrived for pickup and the car hop read off the receipt all ordered items thus indicating a complete order. However, when I get home we are missing 5 items. Got back in car to retrieve the missing food items only to he told 4 of the items they have been out of for quite some time. If you were out of the item why didn’t you say so when I picked up the order? You filled the bags. Did you not notice the items were not in your store to put in my bag?
Asked for a refund only to be told they can’t do that. I have to call their customer service #. I did only to be told no you have to get your money from the store. Called the store and again was told no you have to call the customer service #. Called again and was told same thing. Go to store. Asked to speak to a supervisor only to be told they were all in a meeting call back later. Called back 2x more only to be now they were all busy. Called again the next day in the am (a Saturday) only to be told all the supervisors were again in an all day meeting and to call back after 4:30pm. No one has returned emails or phone calls to discuss refunding me my money for items purchased and not received.
Absolutely the worst in customer service recovery. I will never ever do business with Sonic again.
No explanation for deactivated account, NO RESOLUTION!
I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated.
What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! What’s even the point of the app at all if something this simple can’t be easily fixed by calling the customer service number you provide to us?!
Needless to say, I have already deleted the app. It’s extremely frustrating as I loved the deals and ability to order ahead, but my account getting deactivated for no reason at all and customer service having no way to get it back up is beyond annoying. The app was basically the only reason I was going to Sonic restaurants so often lately, and now I won’t go nearly as much.
I suggest Sonic fix this issue quick, or I’m sure more customers will be just as frustrated as I am right now.
Three days ago I order on the app, as I always do before I head to work, so that I would be able to just pull in get my order and go to work. As always I completed my order at home, set my pick up time to 15 minutes after the order was placed and headed to Sonics. The app told me my order was completed, deducted the money from my card, but never placed my order. When I arrived at my pick up location they told me that there had been recent complaints about the app that day and that they weren’t able to pull up my order. I called the contact number to see how to go about my order being placed and if it could be pushed through and the associate on the phone just told me there was nothing they could do and that the location I was at was responsible for my refund then asked was that all I called for and dismissed me. I relayed the message to the store manager and she called herself to get things fixed. I received my refund yesterday but I still had to reorder and repay for my food after a thirty minute wait and no real help from your support line.
It’s all good until it isn’t!
I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! My total was $4.10, the first reload was $10 but they only took $4.01 off; then it reloaded for another $10 taking the remaining .09 of the total. So me know technology, I thought, it would either add the extra $10 to the sonic app or it wouldn’t post from my debit card. After 5 days the second reload for $10 posted but the balance did not reflect that in the sonic app. I sent a message through the app support team. They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called! Only for them to email me that my issue can not be resolved. I only wanted them to add the freakin $10 to the app since I’m doing business with them anyway and I understand how technology can fail
Us. I have receipts, bank statements and screenshots of transactions to support my complaint!! This is not acceptable!
Good deals but deceitful payment system.
By Moses D.
The app offers a lot of great deals like half off all drinks all day BUT only if you order through the app. That’s not a big problem but it is when you’re forced to “load” money by buying Sonic gift cards in dominations of $10, $20, etc. So if you have a small order you’re forced to spend a minimum of $10. Sure, you’ll have what’s left over for the next transaction but when that time comes and you’re short a few cents? You’ll have to load another $10.
Ordering through the app itself is slow as it suffers from sluggish performance especially on the payment screens, particularly when you submit payments. This from an iPhone X and fast WiFi. When you use the app near the restaurant I’ve had the order screen completely disappear and without any order history screen or receipt I had to hope that the staff seen my order and wouldn’t ask me for me proof of purchase. Very annoying and discouraging.
Save yourself the trouble and hassle and just order in person rather than use this greedy and slow app. You’ll pay a little bit more without the savings but it’s worth it if you can avoid headaches cause by using this app.
Gift Card Use is Very Frustrating
I used to love this app HOWEVER I recently got several sonic gift cards for Christmas and decided I would just load them on to my app to make my life easier .... but then came to realize that you cannot combine your gift card balances! The Sonic app only allows you to check out with one gift card at a time. So for example my meal today cost $7.50 and I have two $5 sonic gift cards, however instead of being able to pay $10 in gift cards and have $3.50 left over, I can only pay with one gift card or the other and have to “reload” the gift card in order to cover my balance. This is extremely frustrating and makes it so that I will probably never be able to fully empty my cards without reloading. Just another way for them to make more money. Even Starbucks has a way on their app to transfer a balance from one gift card to another so that you can use the full balance of multiple gift cards combined! Sonic should definitely do that! If I would have known this was going to happen I would never have loaded my gift cards on to my app. So very frustrating.
Hate the update!!!!
Before the update, however long ago that was, the app worked great. I could immediately get on it and know exactly the balance on my sonic card, and while I was in the drive-thru line I could reload it if I didn't have enough $ on it to cover my order. Since the update it does not maintain my balance. The balance it shows is always the amount after I reload the card, it doesn't deduct my transactions from the balance...the transactions are all listed in the transactions tab, but not deducted from the balance shown on the card page. This is very frustrating because I don't have time to sit there and try to figure up what my balance is based on the listed transactions, so when I go to pay for my order I find out that I do not have enough $ on my card and then have to either use a different form of payment or reload the card and then use it. VERY FRUSTRATING!!!! I just want to know my balance please.
No Security Whatsoever!
I don’t normally write reviews for things but I feel like it’s my duty to inform the public when there is potential danger in something. Be VERY careful with this app. I got the app about 2 months ago because my aunt wanted to send me a gift card on it for my birthday. Since then, I’ve used it to make orders and get rewards because it is pretty convenient. However, today I got an email of a receipt saying I spent $82 on an order in Las Angelas.....I live in Alabama. Not only was it super easy for me to be hacked, but the size of the order and the location were not questioned by this app. From this info you can pretty well determine that there is nothing in this app to prevent fraud. I have since deleted my debit card from the app, but I shouldn’t have to do that out of fear of the terrible security Sonic has. And when I called customer service, they simply told me to change my password and contact my bank. That’s it. Not even an apology. I’m usually not the type of person to send food back because it’s not right, or to ask for the manager when I’m slightly inconvenienced, but this is no slight inconvenience. This is a problem that needs to be taken care of.