H&M - we love fashion

H&M - we love fashion Wiki

Written by H&M

Rated 4.78968 From 105,346 Votes
$ 0.00
  • Last Updated: 2020-11-13
  • New version: 20.11.2
  • File size: 129.37 MB
  • Compatibility: Requires iOS 11.0 or later. and Android 4.4. KitKat or later

H&M - we love fashion

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H&M - we love fashion is an iPhone and Android Shopping App, made by H&M. Today, it has gone through many interations by the developers - H&M, with the latest current version being 20.11.2 which was officially released on 2020-11-13. As a testament to the app's popularity or lack thereof, it has gathered a total of 105,346 Reviews on the Apple App Store alone, with an average user rating of 4.78968 out of a possible 5 stars.

How does it Work?

Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app. Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world! Imagine yourself browsing our feed and experiencing it live all at the same time. Sounds exciting? Keep reading! Our app also comes handy when you’re already inside one of our stores. Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know! Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock. Save the items you love the most in your own list of favourites — just tap the HEART ICON. Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events! Don’t miss out — download the H&M app now! When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.

Top Reviews

  • Needs better accessibility and compatibility with voiceover

    By Goku4321
    So while I love the store and the clothes they have the app is kind of a mess. It’s all right enough if you have good enough vision but when you are very visually impaired or a limited site and use voiceover on your phone the app is basically useless. As well as even before I became visually impaired and did not require voiceover to work my phone I still have some trouble is using the app because although you can favorite clothes they will eventually just disappear from your favorites and then you have to find them again or sometimes hope they still have them at all. As I recently was wanting to buy some clothes and was just going to use the app due to the virus I thought would be easier but I soon discovered that the app does not work with voiceover as I can only read approximately maybe five or more things and it’s only an estimated guess of what it is I thought maybe I’d get by by just going to my favorites and just clicking on the first few things on my favorites list was completely empty. So while the app is manageable enough so long as you have a good enough vision and don’t use voiceover on your phone I definitely would not recommend it to anyone who is visually impaired or with limited site and requires voiceover on to work their phone please fix this and then maybe the apple be better.
  • Horrible Customer Service

    By Cheerleader12234
    I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again.
  • Just the worst.

    By Aku6660
    I haven’t ever written a review but this experience pushed me to. First time buying from the app. I shopped a couple of items and has been charged. Everything was grate until I got a email notifying me that shipping will take a while for my first item. Two weeks has passed and still haven’t heard anything. By the end of that week I have gotten an email saying that they canceled my item due to it being out of stock and will refund me. I’ve seen reviews that their company never keeps in track what they do or don’t have in stock and it’s very annoying. In that case I just wanted to cancel my order overall since it haven’t even been shipped out. I call customer service telling them that I wanted to cancel it but they told me that I can’t anymore because of the date I purchased the item. So now I’m stuck with a item I don’t want anymore. The refund took a whole other week for me to receive and I didn’t even get the full amount I payed for it. They just changed me for the original price of the item but never gave me the shipping and handling amount back. I can’t wait to just delete this app out of my phone forever.
  • Good

    By someone (:3)
    I like this app and I like the store itself. I think that there is a lot of good things about it but there is some that I don’t. First it’s kinda hard to find your size it the sense that everything is the same size which I don’t mind... but for me personally, trying to read the size chart is confusing because there’s so much going on. I like that they have both cm and in but there’s so much going on that I lose the row I’m in. Second, for some reason there’s a limit on how many things we can have in our wishlist.... it’s annoying because then I have to remove a ton of things from my wishlist that I liked. Other than that I do like this app, but I shop in-store more
  • This app Suuuucks

    By Courtney A.H
    I love H&M and generally will never right reviews but this app is such a disaster it deserves one. Browsing etc. is fine but the checkout process is a nightmare. When going to fill in your address it only loads sections of info at a time and you have to wait until it magically decides to bring up the remaining info boxes for you to fill in. To make matters worse every time I go to check out it tells me to “verify shipping”. When I go to do that well lo and behold it’s already been verified and now I have to add in all my CC info AGAIN even though I asked for it to be saved. Nothing works, not even the website. There customer service chat that is “24-7” doesn’t work. If I didn’t want these pieces so badly I’d uninstall this app and move on with life. For such a huge corporation it’s silly to have a app with such a frustrating check out system.
  • Customer service frustration

    By Nevin Kara
    Hello! I ordered 6 hoodies and 2 were missing and one was the wrong size. So basically half of my order is missing or wrong and hoodies are expensive🥵. The sizes on my order confirmation on the app is different than the one in my email and is different that the one that came with the package. I had to call customer service 3 times because they kept hanging up. The item in the wrong size is now sold out😖. I had a discount on my original order and asked that they do a price adjustment on my reorder to cover that discount. They tried to make it seem like an inconvenience discount. That isn’t an inconvenience discount!!! That is just the price I originally paid for!!!! I got my package at 9 am and have been dealing with this for nearly 2 hours. Extremely inconvenient and they couldn’t guarantee I would get a discount or anything because of the time wasted. I am frustrated but at least the hoodies I got in the correct size look nice... Sheesh, this order was a disaster.
  • My only concern

    By .JACQ
    I really like this app. I live in a small and up-and-coming town and to find at least one or two trendy stores is a save!! HM being one of those stores, finding out the newly developed and updated app made the experience better. HOWEVER... why am I limited to just 60 saves? This app sure as hell offers more than 60 pieces of clothing so why can’t I go on a spree?! Please, I think it would be awesome to have unlimited saves because I do intend to by them or at least be inspired and uh, who doesn’t add 563 articles of clothing to their saves or likes 🤔. Limiting to 60 is smart. I see the point because it forces you to put the 60+ in your cart. Who said I was buying now? I gotta make my money, honey, first lol. Extend the limitation to NO limitation... that would be essential to my long list of clothing/shoes/accessory heaven 😄
  • Why fix what wasn’t broken!?

    By luvMD
    This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete this app. The H&M stores carry minimal sizes which I why I always prefer the app but this is simply irritating and inconvenient.
  • Two things to complain!

    By Amyliumusic
    There’s nothing on this app that you could do something with canceling your order! We should be able to cancel our order within at least 30 minutes after our payment was completed! The only Way that you could cancel your order is through phone calls, and I have to say it is so inconvenient!!!! Right now I’m having this issue about Black Friday sales, there should be a 30% off on my payment but it didn’t happen to mine. But I accidentally pressed the pay button and now there’s no way for me to cancel it! I have tried to call for at least 10 times but it seems like that “ due to technical problems” my call can’t be answered!!!! THIS IS RIDICULOUS! And the app is always so slow. I really like H&M but I’m very upset by this situation! If the ones that are in charge of this app sees this, would you please fix it ASAP? Thank you!
  • Horrible

    By Izzy097
    I loved getting things from H&M... I live in the US and so it’s only available to shop by app or online. I’ve shopped online and the app before without any problems. But when H&M updated their app, I’ve had every excuse to hate shopping from there. First of all, you can’t look at you past orders on the “new” app. In general, their “new” app is glitchy and awful to use. Second, I know this sounds like a little bit of a stretch, but they sent me the wrong size of pants on purpose. They sent me a pair just a little bit smaller then what I usually get. I have a screenshot of my purchase before finalizing to even prove it. Even the recipe is different then what I ordered. Thought that was a little fishy, so I looked on the website to see if my size has been out of stock, and yes it was. And guess what size wasn’t, the pair I got. Used to like H&M, but I’m good on wasting my time and money. Quality has definitely gone down within the past year😔

External Links

H&M Official Website

Download for Free on On iTunes
Download for Android

This page was last edited on 2020-11-13.
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