Xfinity Streaming has not worked yet!
By disappointed to Nth Power
I have had mine since Feb 20th and still can’t stream. From what I can tell you can download the streaming app on newer versions of my TV in the family room but mine is 7 years old but still a 55” LG Smart TV. I mainly started my service back up because I desperately needed the Internet to job hunt and that is where all my time has been spent (easy when your Cable isn’t working). I paid extra for the 300 mb/sec so I would be prepared to accept any type of position available including work from home, independent consultation, or partial commute. That is when the sales rep talked about the awesome streaming app and no monthly fee for equipment because there are no cable boxes for every TV. The 300 mb/sec Internet comes with a different router than other plans and it is also required for the streaming app service. The sales rep really unsold here on the service and by lowering my monthly bill due to no charges for each cable TV box, that is what sold me on this plan. Sales reps should verify over phone the make/model of your electronic equipment to ensure compatible for streaming services to work as intended for optimal performance. This would make sure customers have a good experience getting up and running efficiently and effectively with the new service being introduced. Plus, it is just the right thing to do.
Able to watch shows but the app is slow and glitchy
The app is nice for watching your shows that air on cable directly on your phone or iPad, however, there are many issues with the app. For one, just searching for the show lands you in many loads of the title - each time you type a word or letter the titles take a moment to load. Now the load time isn’t longer than a couple of seconds, but when it goes multiple times the time starts becoming significant. Another major problem I have with this app is the functionality. When I tried to scroll through an episode of my show it would take me back to the spot I was at before scrolling and it would show me an additional advertisement. This specifically bothers me because I despise ads and I seriously despise when an extra ad is fed to me when it shouldn’t have. Wanting to watch my show while I ate, I kept trying to scroll and the same issue persisted - forcing me to watch 5 or so of the same Allstate ads (yes... bland). My food was getting cold and I was hungry so I gave up, closed the app, and moved on the the tv channel’s app. The app is okay, but it would a whole lot better for the customers to not have to experience multiple Allstate ads even though television needs to be a little bit greedy.
APP won’t work
I have been trying to watch Xfinity Stream on my phone away from home for the last five days either with data or wifi.I keep getting the message “We’re sorry. Something unexpected just happened. Please try again.” After going rounds with xfinity chat in which their support did not have an answer to my question, I spent an hour on hold to speak to an agent who me to uninstall the app and wait five to ten minutes and then reinstall. Agent wouldn’t listen to me telling her that I had already tried that and my issue was signing back into the app. Now when I press the Get Started, I get the same message. Now I am back on hold to try to be able to sign into an app, that according to other reviews, is not working anyway. On top of that she gave me a number to call for technical support that is no longer working. So much for their commitment to keep us connected during these times. I would give zero stars if that was an option.
DIAL IT IN ALREADY!!
The $$ XFinity/Comcast spends on commercials (at least 1 every commercial break during a show) totally explains why our bill is OUTRAGEOUS every month! Zero perks for decades long customers! Just jacked up prices with channels taken away. Now this is for the iOS app on my iPad...I appreciate being able to set a recording from the app. However, I do have “⭐️ favorite channels” and Xfinity decides that every favorite network channel I save will be saved on every single channel # it is on in their guide which in my case is same network on 3 different channel numbers. In series settings I have it set to record ONLY on 1 channel. When I set a recording for a show on a favorite network it records the same show TIMES 3 because apparently I can’t just have 1 channel as a favorite for the same network. I do not need or want 3 of the same exact recording at the same exact time to be recorded. For as big as XFinity is one would think the app would be seemingly flawless. Is it really that difficult? Give your paying customers this benefit without constant frustration. Every update screws something up. Why?? BTW I don’t expect my review to ever be read by anyone with XFinity. Or any other reviews for that matter.
App not working
After about a week after posting below, I was on phone with Tech for about an hour. Help at 2nd tier with consulting help at 3rd tier, resolved my issue and app working fully now.
Not changing stars, so people having same issue may find my post helpful.
Only, less than 10 live channels. No recording option, On my IPhone 11 Pro or Ioad Air streem app. Spend about an hour with tech center. They were nice but could not resolved issue. I was advised to wait day or two if problem is resolved, after my waiting for 7 days to report to issue. I was told every thing looks good on their part, it must be some issue with app itself. Deleted and reinstalled app few times, sign in and out few times but nothing is helping. I was told my call ticket will serve as lead to what they have to do. I hope thing get resolved soon, great app otherwise.
Not able to stream
I have never held Comcast in high regard because of their price gouging..I was paying well over $200 for internet and one tv with basic cable and they could never answer why friends I knew with more services were paying the same or less. I cancelled cable service but kept internet which included broadcast television for an additional $10 they the streaming app and it was working out well for me until it wasn’t anymore. Spent over an hour on the phone trying to figure out why my app won’t show any channels or recordings any more. Was transferred to a higher level tech support to no avail. They reset credentials, establishments and nothing. I have internet and pay extra for broadcast television that I have not been able to access for weeks. Representatives tried to be helpful but I’m still without the services I pay for. They said a level 3 tech would call back in 24-72 and this is the second time I have been told that with no return phone call. We are limited to the internet service available in our area or I would have disconnected my service all together a long time ago
Updated App is amazing
By Losing my love
Have been w Xfinity/Comcast since it was first offered in my area, decades. There has only been one occasion where I couldn’t access the app. The latest update has really impressed me. The Picture in Picture is so convenient, my favorite feature. They must have fixed the recommendations logic as well as the history because it actually works as you would expect it to—updated and relevant now, previously it would just randomly choose programs to suggest and the ‘recently watched’ was anything but. Very happy to see that they’ve improved the app to this level, I currently watch shows on it exclusively. Highly recommend this app.
Can’t Sign-in Since iPadOS 13 Update: “Back Office Provision Error”
By Soul Thief
I can no longer sign-in to the app on my iPad ever since updating to iPadOS 13. When I attempt to login it gives an error advising “Back Office Provision Error”. It then has a pop up that says restarting device, and it goes through the whole process all over again with the same results. I’ve deleted and reinstalled the app several times and still cannot get logged in. Calling Comcast customer services offers no help or solution for this issue. Really disappointing since we are paying for a service that we can no longer even use! We are left with a choice to either update to the latest iOS and lose out on this app working or stay with an outdated iOS version and continue to be able to use the app, but risk your device by not having the latest security fixes etc. I’ve heard this issue is also happening with phones updating to iOS 13. Due to paying for a service that I can no longer use and can’t offer help or a solution: 1 Star Rating
What the *#%<<€€+
Why would anyone in a position of authority allow this app, that clearly does NOT work, to be published. Is it now just standard practice to care nothing about fulfilling the promise made when you say “watch from anywhere with our app!” As long as the screen looks like it did in a previous version when the app worked, then youre good to go, right? It doesn’t matter that every button links to a dead end. Everything takes forever to load and as soon as it does it diverts you to an error screen saying try again. Is this a crap shoot? Is this a slot machine, “aw you lose, pay us for another month and try again!”
It used to work. It was great. So wonderful to be able to check in while away from home. But there’s that unfortunate, twisted corporate mandate: we serve our stockholders not our clients...if it’s not broken then get in there and change it until it IS (broken).
Congratulations. Failing is so important in business.
By Bug nate
I’ve been a user of Comcast or Xfinity for ten years. I switch over to Direct TV due to price three years ago. Once my two year contacts was up with Direct tv. I ran back to Comcast due to the speed of the internet, voice command on the remotes and the price of direct TV. It was costing me close to $200. Plus I still had to pay $79 for WiFi. I love the streaming app on my phone on. I can be at a friends home and they are watching something on tv that I don’t like I can watch what I want on my phone. I love the package that I have but the prices are high but I have the premium stations; stars, hbo, showtime. Sports packages all for $235 a month. I have the fastest WiFi that they offer, plus I have five TV sets in my home with each having a cable box. For me it’s a great deal.