Great app during a natural disaster
I’m from Ventura which was greatly affected by the Thomas fire, the largest wildfire to date in California. This app was the best way our city communicated with us during the 3 weeks the fire burned. Through this app, the city was able to quickly post information as they received it about the fire, when people could return home, where to pick up free masks for the smoke and workshops and resources for those who lost their home. Even after the fire was finally put out and the news crews left, neighbors in the affected areas who had lost their home were exchanging information about how to clear the debris, reporting suspicious activity and exchanging experiences trying to manage their insurance claims. I have learned about the difficulties of rebuilding after a natural disaster through this app.
I thought this app was mostly just to buy and sell things with rude people but once our city went through a disaster, this app became invaluable, informative and helpful for everyone in our city. To the Nextdoor app team, thank you for playing an integral part in our city’s ongoing recovery.
No real privacy
You have no ability to choose not to display your full name. They prohibit anything other than your complete name. You have virtually no privacy at that point their support states it’s because it’s how you introduce yourself to complete strangers. But, I choose what information I give to complete strangers up and including if I am going to share my last name. I find it disgusting that they force it to be shown on the site not allowing the user to decide how much information of theirs is displayed. You can run the site and do a verification process while still allowing people personal display preferences. It’s disgusting and sorry but it’s perfect breeding ground for killers, serial killers, rapist and other. People get your name and your town and if they read enough of your comments I am sure they can use it for a hunting ground so sorry that I think the practice of not allowing someone privacy is disgusting. I thought the app would be great but it is a little to fascist to me. Until they allow some privacy measures for their users I won’t be utilizing this or any program of the like. I don’t introduce my entire name and area I live in to complete strangers especially not online. Not even my Facebook displays all identifying markers for people. So sorry I think this app needs to remember that there are sick people out there and they are helping not hindering those sickos.
Your satisfaction will depend on your expectations
By The Pragmatic Corvid
I’ve been a Nextdoor user for several years. I’ve found it to be an excellent place to post things I have for sale (as long as they’re not vegetables from my garden, eggs from my chickens, quilts I’ve made, etc.). My neighbors have also kept me informed about various criminal activities in the area, events that might disrupt my commute, contractors both good and questionable, and opening dates for new businesses.
On the other hand, discussions about serious and meaningful topics are often flagged for removal, even if the discussion is lively and respectful. Nextdoor policies also prohibit neighbors posting services they offer (babysitting, dog walking, house-sitting, etc.) unless the person creates a business page (a bureaucratic tangle few individuals are willing to navigate). Finally, it’s entirely too easy to flag someone’s post without first contacting them to explain the problem.
So, if all you’re looking for is an online forum to learn about which roofers are dependable or get rid of that old furniture cluttering up your garage, you’ll be happy with Nextdoor. If you’re thinking you’ll have a place to discuss the positions of your local elected representative or the merits of proposed legislation, or let everyone nearby know about your side business, you’ll likely be disappointed.
Good intent but not beneficial to the community
I’ve had this app for over a year. While the app is useful for certain things going on in your personal community, you find there can also be a negativity by those close to you. In the year that i had the app I post only one single communication which was to find shelters near me that I could donate clothing to rather than dropping them to a Goodwill or other for profit organizations. The intent was to donate items to people in need in my community rather than give them to mass organizations that in turn use those items for profit. In less than 24 hours of me posting my single post, my entire account was suspended because I chose not to disclose my last name. I believe that info was not relevant to my intent to benefit my community however, someone within my community complained that my last name was not posted & Nexdoor chose to delete my account based of that complaint. I’ve read multiple posts over the past year about petty things such as how to get rid of the homeless or how annoying cyclist are but I find myself suspended for not providing my personal information which was only noticed from a post meant to help my community. This app supports those that only have negative complaints about the communities it serves but does not support those actively trying to help those in need within those communities.
Their information is not up to date
I received an email stating my account with Next door was suspended, when I emailed back and inquired why, they state I have a sex offender living with me and they sent me his file. First of all me my husband and daughter lived in Cloverleaf forest which is a campgrounds so everyone in there uses 910 N Broad Street, however everyone has different lot numbers. I don’t and never did have a sex offender living with us. So now it tells me in an email to contact the local sex registry and explain to them and they can do the proper paperwork to clear the household. I called them and they don’t do any paperwork for this. Ok there is no other way to contact next door to clear this up. Furthermore, I moved from 910 N Broad Street over a year ago and I live on the East Coast of Florida. I had next door app over in Cloverleaf when I lived there, so the community can keep each other informed of what is going on in the neighborhood. So when I moved and I got a new phone I have not used the app in quite some some almost a year. But they suspend me and any household accounts related to that old address!!! Not sure what to do next since their local sex registry can’t help me. I don’t even know the guy in the file that next door sent to me. Any suggestions would be great and helpful I sure don’t need this crap following me my family and family name.
WOMEN BEWARE: ZERO PERSONAL SAFETY
I hate writing something so inflammatory, but this is pretty important. Because of the design of this app, you are: a) not able to block anyone b) automatically and permanently linked to the person who invited you c) unable to remove this person as connected to your account d) will always see their picture on your home page. I’m guessing they also get a notification when you join/re-join. When I brought this up to them their response you can “mute” them and they won’t see your content unless you are in the same neighborhood. So if there is a person who makes you feel unsafe in your neighborhood - you cannot block them. If there is someone who makes you feel unsafe and knows which neighborhood you are in - they can change their address to one in your neighborhood to gain access to your feed. I’m also not sure how much of my personal info they have access to (can they see which neighborhood I’m in? What street? What state? My picture?). This is so far beyond unacceptable in 2020. Blocking someone on a social media app is simple feature and should be part of the first round of requirements in the first implementation. I’m already talking to the product team on this, but I think others should know that until this is implemented - your personal safety is not being taken seriously by this app.
Not what I’d expect from nextdoor!!
So I have been a member or user for quite some time and I’ve posted multiple different things to sell from new to used never have I been restricted from signing in until now?? All because this woman who I’ve never met and doesn’t know a dam thing about me send me the most rude,judge mental, racist message but here I am the one paying the price for her actions which is why I rated this app a one star. Until the situation is properly taken care of and she is warned to stop bullying other member's on the app then I will change my rating but why am I restricted from signing in? I have always followed the rules and posted as according to the rules but because one woman bad mouths me and assumes based on no literal evidence that I am selling stolen goods. I’ve posted in general if I ever needed advice or help finding a local mechanic I’ve never bullied, never bad mouthed never broken the rules so why am I being restricted ?? Have you even consider looking into her part because I have reported her and have proof of the messages screen shot to my photos that I will be more than happy to show you (NextDoor) treat everyone equally nextdoor and I shouldn’t be assumed anything based on my profile pic or the color of my skin or do I look poor like I can’t afford the items I’m selling so the next bully has the right to assume? No not fair at all.
Poorly monitored/managed application for neighbors that truly care about their neighborhoods
First off they allow ads for puppies and kittens To be given away for free. It’s a known fact that this encourages those looking for bait for training their fighting dogs and good for their large snakes to pick up these animals. Applications that care about the welfare of animals do not allow ads that list them as free for this simple fact. Secondly the application is full of ads for all kinds of items pasted in between the posts. Thirdly I wrote a post asking my neighbors if they knew when google fiber was going to be installed in my neighborhood as their contractors had put up “no parking “ signs in front of all our homes two weeks ago but no one had started working. I stated in my post that I was asking because I had contractors coming to work on my home that would have to park in front of my home and that I had called the construction hotline provided to us but they did not know when the work would start or who was going to be doing the work so I couldn’t even try calling the contractor to ask. Next door sent me an email an hour after I posted this stating they removed my post because it was “soapbox “. Not sure how that is determined but definitely not an app that is interested in neighbors gathering and sharing information that is pertaining to them.
Nextdoor is a fraud
I created a business page to promote my local landscaping business. It was great for awhile. I got lots of messages and calls from my neighbors for my services. I got good reviews. I was recommended by a lot of people. I posted once every other day and did not message anyone unless they inquired. I kept getting emails saying I was violating guidelines or something and that I needed to create a business page, which my page already was. The messages also said my posts were deleted, but they weren’t, so I was confused. I thought it was just a generic message or an error. One day I made a post, and a “lead” or “administrator” messaged me on the app. That’s what he claimed he was. He said I need to stop posting advertisements. Kept sending me a link to the rules and terms. Basically he said I could not advertise and if I wanted to advertise, I needed to create a business page. After a couple messages back and forth with this person trying to figure out what he was talking about or what I was doing wrong , this person finally realized it was my business page. So he started back peddling saying Nextdoor wants no one advertising, ever. He told me the rules and regulations are misleading. The next day, I was blocked out my account. All my customers are outraged as am I. I cannot contact several of my customers. I lost out on a lot of business.
The good, the glitchy, and the bad customer care
This app is fine. It’s great for selling because it’s way safer than CL, but it’s really no different than any other social network. Everyone with their inputs and soapboxes is still here. That’s fine though, who cares. What burgers me about this app is that it is extremely glitchy and their policies make no sense. Every message I receive renders a double notification bubble, you can’t change pics out in your ‘for sale’ listings, even though there is a button to click to change them. You can sit there clicking “remove photo” until the second coming ... It ain’t coming down. So then you have to delete the entire posting altogether and repost it. When you have 15-20 postings, this becomes an issue.
I’ve now moved exactly 1.5 miles down the road, which means (apparently to these guys) MARS, and they take the liberty of deleting my items. Not put their ability to be sold on hold, not muting the post, not even archiving, but simply deleting them altogether. When I contacted customer care about the issue, they said they could do nothing, as this was their policy. Hmmmm. This tells me they have a VERY lazy and/or sloppy coding team and complaisant customer care group.