Works wonderfully when it works right
This app, through its various updates, has had the same issues—every time you look something up to add it to the list (in my regulars) sometimes I have to recheck everything, sometimes I don’t. Usually I have to uncheck things I didn’t have checked. I think it confuses the app, but it would be nice if it could remember what was and wasn’t checked. That leads to the second issue—double listing of a product in your list, and if you try to delete one, it deletes both of them, and if you add one back, it adds two separate listings again. The only way I have found to work with this is to just go through the cart and undouble things that it has doubled the amount of. Another problem (and this becomes user/app problems at this point) is that if you’ve had to add a few things, you may have gone back and forth and re-checked items so many times that even though you have really tried to be careful, you inevitably forget something because you _thought_ it was checked.
Don’t get me wrong—I truly appreciate this app and the being able to just pick our groceries up. It makes things so much easier. I think if I were a mom with little kids this would be a fantastic thing—but hopefully not having the issues ordering that I have been. I keep thinking with each update that it’s going to stop, so maybe it’s my phone/tablet. I am grateful it’s here, I just wish the process was smoother.
First, I’d like to say that because of health reasons I love having the pick up and delivery options. However, I’m not as impressed as I used to be. This app used to show the ingredients on almost all of their products, and now the majority of the ones I need actually show them. Having celiac disease and allergies to foods, it’s imperative I know what I’m getting. Also, the other app was easier to find qualifying products for coupons. Navigating through the app is not as easy now. Often times I search a product and it says there isn’t anything matching that description, but I can word it the same way another time and it brings the product up easily. Before, it was clear what promotional items to purchase to receive free delivery. It’s much harder to find now, but even after finding a coupon valid today for free delivery on purchases of $75 or more, it would not apply it to my order. Therefore, on a $211 purchase I was charged $9.95 for delivery and $11 for a tip (I live 2-3 minutes from the store). Maybe the tip for the driver should be based on delivery location. Lastly, I was able to include notes about the actual delivery in the past, and the app does not have a place for that anymore. I really need to have that option, so I find this very frustrating.
Kroger CHEATS big time
Do not get this app. They will rob you blind if you don’t scrutinize each receipt. They lure you w great coupons until you get home to read your receipt to see cheated again. Twice in one week they did NOT apply the coupons at the register. They expect you to wait in line in the store customer service. Last time gal bit my head off. Same day spent $100 cheated AGAIN and after nearly 10 attempts to recover my money from the call center (They could have applied a credit) they still insist I go back and wait in line another 20 minutes and get my head bit off again. THEN I see they completely deleted over 500 gas rewards off my account which was the final straw. In 2.5 months I earned over 1700 points but FM your fun stops here. I will NEVER use your app again. I want to convey to all of your unsuspecting customers Fred Meyer app will siphon money from you if you don’t watch it. BE CAREFUL Kroger is a thief to innocent customers. SHAME on you Kroger. I assure you I will not spend that much money in your store so quickly as I will return to being a sporadic shopper going in only when i absolutely HAVE to. Burning bridges w good customers doesn’t phase you I realize. Oh well at least I’ll never be forced to endure this torture again. Bye forever FM “one sided “loyalty” program. I’m loyal to you, that’s the only loyalty going on here. Kroger cheats!
Love the app and grocery pick up!
I’ve recently discovered how well the app and grocery pickup work and fit into my lifestyle! This has revolutionized grocery/household shopping for me. I’m on a “down to the penny” budget and this app and grocery pick up has helped me keep within my budget every week. I’m so thankful now I do t have to shop in a rush or bring my child shopping with me anymore. All I have to do is plan the weeks dinner menu, add coupons to my app, search and add all the items I’ll need for the week, then pay and schedule my pickup time! My son and I load into the car, drive just down the street to Freddie’s, park in the designated parking, open the trunk, and an associate brings our groceries out and loads them in the trunk. Love it. No more overspending just to get home and realize I’ve forgot the item I went for! No more son begging for all the goodies he sees! The only think that would make this better is to make pickup free instead of charging $5 for it, or grocery delivery in our geographical location.
I love using the ClickList service! However, the app could continue to be tweaked for better service. It works better on different devices. I'd like to order on my phone, but that is the most problematic way with the app. I typically use my iPad, but even then, I can't uncheck "allow substitutions", unless I want to uncheck all my items. I should be able to select individual items that I'm ok with a substitution, but the only option I have is all or nothing.
Also, I see that the app is finally saving my "special instructions" on items that I order all the time. However, I'm not sure that the people who collect my items in the store actually see those special instructions unless they go looking for them. It's been hit or miss, and I'm told that my special instructions don't automatically show for those who are putting my order together.
Overall, this app and service is an amazing time and lifesaver. I love being able to drive up and load a huge order of groceries into my car, while keeping all my young kids in the car, all within about 10 minutes.
Would be great if it wasn’t so glitchy
Every time I order from clicklist I can never finish the process without receiving errors to the point of having to refreshing the app, shutting down phone, or sometimes as much as deleting and re-adding the app. (“We are experiencing difficulties at this time”, “service fee has changed, please review” then sets me back to beginning with nothing for me to change)
The app is also a bit chaotic to look at. Adding selected coupons to cart should be a one step process rather than having to go to each coupon and manually selecting the item associated. (I can adjust by clicking on item in cart if I desire to change the variety) Also, the app should be able to show you a subtotal and digital coupon difference, rather than having to prepay and adjust at pickup.
Latest update is horrible!
By Penelope from San Jose
I called the Fred Meyer customer service line to complain about the new app update, but they acted like they hadn't had any problems so I decided to write a review. This program used to work really well, but someone with wisdom decided they needed to "improve" the app. What happened was that it's almost unusable. 1.) Gone is easy access to the search by department...which is a huge disappointment. I don't know the stores inventory so all I know is what I've purchased before. 2.) after I placed my order this morning, I revisited the website only to find 5 of the items I'd just purchased already in my cart. Argh! And 3.) it appears that the system wants you to begin with setting a pickup date before starting a cart. This isn't how I shop, I build my cart items over time and then decide when I'm finalizing the order. 4.) I've had nothing but problems with notes regarding substitutions disappearing once I place the order.
Please don't roll out new app without considering the customer and how they use it. Really disappointing.
Tried out curbside pickup.. never again
By very disappointed7453
Received a coupon to try out Fred Meyer curb service, thought why not?
While placing my order discounts were not showing up on my total being billed, had to place a call with customer service to be told that the discount will be taken after I agree to pay the non-discounted amount, really ?
Went to pickup the order in the time slot I had chosen. Called the number on the sign and was told that it would a bit as there customers ahead of me. After 15 minutes of waiting I called nicely to ask if I could just come in and pick up the groceries but was told they weren’t pulled yet.. now I felt trapped... after a total of 20 minutes my order arrived but with complications, my main course for dinner, pre seasoned and cooking bag roast beef had been substituted with pork. Really ? Contained in the rest of my order were the vegetables for the pot roast which afe now worthless with the pot roast .. total failure ..I will give credit to I believe the manager for pickup he was trying but the program itself is a complete failure. So an hour and a half wasted with ordering , driving and waiting in the car and now I need to go shopping again to get what I originally ordered for dinner .. “fool me once “...
Love it, but it’s a bit too complicated / buggy.
By Jessica Wilkes
I’m assuming it’s a bug issue that causes some stuff to come up that shouldn’t be appearing when you compare it to the searched word... Or maybe things need to be recategorized via your guys end?
While I love the idea / platform you guys have going on... Customers are stupid (no offense to any fellow customers..), generally they like what they’re used to, easy to use, and simplicity. I feel like you guys did great with the simplicity factor, but missed the mark on “easy to use.” I think it’s super cool that you allow the customer to choose what’s on the home page, but if they want to swap any of the things out they first have to take one away (it doesn’t state this, instead just puts the original tab back where it came from...). I also think it’s a amazing concept besides the fact that I have no clue how to access the other tabs you offer... I can only access the four unless I move them around for a second. Overall I think it’s the best grocery store app!
Customer Service/Missing Items needs HELP
I like this app when it comes to shopping aspect, it’s clear and easy to use. However if you have any issues with your groceries there is no clear way of getting it fixed. Most apps with delivery service immediately ask you if your order was good, what did you like about the experience and if you’re missing any items. With this app I had to call Kroger to get it reimbursed because half of my order was missing. I was given no case number, I was told there would be credit given to my account, there isn’t even a place to go in the app to check if that credit has been issued. I went to Fred Meyers and because the delivery is a courier not owned by Fred Meyers, they can’t even help you with the issue. I’ve messaged instacart and let them know the issue to which I’ve had no reply.
Companies that don’t have streamline communication between all carriers are super frustrating, they purposefully make it difficult for us to sort out issues and it gives them all a loophole so they don’t have to take the blame.