Fix your app and make appeals
I got banned from this app for no reason what so ever. I have had an account for a couple years and deleted it every now and then cause you sometimes want a break or just don’t feel like using it much. I had deleted mine and just made a new account recently. I had the app for maybe 3 hours turned it off went to bed. Next day, upon opening the app I see that I was banned. I had no matched with one person yet. All my pictures were very appropriate pictures. I didn’t even have anything in my bio. Following this I tried to find a phone number to call so I could speak to an actual person. Instead, what I find is an email. I email them and all it says is “we do not accept appeals at this time”. Have you ever? As one does I looked for alternatives and did research to see if it was just me. Clearly it is not. I have read so many reviews and heard of many stories where people have been banned for no reason. It seems that this is happening way too often. Also, you don’t respond to these reviews, only the ones that talk about the money or if they had spent money and were planning on deleting your app. So clearly there is priority over that, than to someone who has spent money on your app and did nothing wrong and you banned them. So, Tinder, get a number so people can talk to an actual person. I enjoyed using this app very much and this just disappoints me that this had to happen and you guys are taking care of it poorly.
Negative Stars - the app constantly gives you the same people and routinely deletes your account
Don’t even bother... the app doesn’t work, at all. You’re gonna spend all your time swiping through the same profiles because they’re either fake, or the app doesn’t register your swipes/selections. At all. We’re talking weeks of use, and you’ll still get the same profiles you already wasted your time swiping on day 1, and multiple times (sometimes in a single day) - it’s that bad. With cell service and a strong internet connection.
That’s if you’re lucky enough to keep an account. Tinder has now autologged me out and deleted every trace of 3 different accounts, totally unrecoverable. To add, I can’t even imagine the amateurism it requires to have an app so completely broken and to not even have a way to contact support to resolve any of your issues, that are conveniently unaddressed on their “support forums”. Forget it, lol, there are a million better, and more time efficient, ways to find a partner than wasting your time on an app that doesn’t even work... and is more focused on physiologically profiling (and profiting off) you and selling you a premium product (of a service that already doesn’t work??) than providing the service it claims it does
I have a very serious complaint.
After years of having a tinder account and speaking only positive things of it, I have been banned wrongfully. I know exactly what got me banned. My account name was Boom. I had in my bio, "Who needs pickup lines? Try and roast me instead. Just know that I'll roast back." Now, the word "roast" in this context, by definition, means, "subject to GOOD-NATURED ridicule." Now I matched with a woman who went by the name of Echo. Echo tried to roast me by asking if I was either a "men's rights activist" or "really into anime." I proceeded to ask if that was a roast, to which she assured me it was. SHE THEN ASKED ME TO ROAST HER BACK. I then said she looked like Roz from Monsters Inc, which again, is a GOOD-NATURED roast. If I thought she was a young lady that didn't appeal to me, then I wouldn't have swiped right in the first place. Obviously, this means that it was a light-hearted, good-natured comment, but one that Echo took as an insult to her very being. She then proceeded to talk about how she was comparing me to "Nazis" and a "porn freak." Those comments sound a lot harsher than me comparing her to a fictional character. Why I was the one being banned for this is beyond me, but in this situation, I feel like I have been wrongfully banned, when what I said wasn't nearly as bad as what she said. Please review the conversation again.
Waste of money. Hinge or Bumble is better.
By objective interviews
I hope the developers read this. I pay for Tinder Gold ($30/month, I will be unsubscribing soon). This is most expensive “paid” version of this app. I regularly “match” with paid advertisements who look like young single women. These are Paid advertisements facilitated / sold by Tinder. Should a paying “gold” user be getting hit with adds? No. Additionally, I regularly match/see women who are all 80-99 miles away. I have my radius set to 40 miles. I’m not interested in matching with someone who lives two states and a three hour drive away. Also, about 10-20% of the female profiles on Finder are fake/scammers who immediately want you to add some obscure social media account name that doesn’t match their Tinder name or picture. The app also crashes frequently (yes, it’s fully updated). If you’re looking to spend money on a dating app, you’d be better off spending money on Hinge or Bumble. Use the free version if Tinder if you like, but they don’t deserve your money. Also, I have heard from other people who are seemingly arbitrarily banned without any way to challenge or contest the ban. I guess that you can’t be accused of having terrible customer service if you don’t have any customer service to begin with...
Tinder needs an appeals process ASAP-Banned for no reason
I have been using tinder for years with no problem , and in the last week i decided to delete my account and make a new one so it could be refreshed. I feel like i was not getting as many likes or matches are i could. So i did that. I create my profile and everything is fine, then i go to sleep and wake up this morning to my account being banned for no reason. I didn’t do anything vulgar or post and bad pictures. My bio was not bad. And simply stated that I’m from London. I didn’t do anything to anyone. Had no conversations on this new account and It had been less than one day. If i can’t get my account back, I’ll have to leave a negative review unfortunately because I’ve seen countless other examples of people who have done nothing getting banned for no reason. And the fact that you come down so hard over nothing, and don’t provide an appeals process, is deplorable. Hopefully I will be able to get my account back as this app is something i enjoy Using to meet new people and there are not really any alternatives to it that i like. This review doesn’t take into account the sometimes shoddy algorithm when using the app, but that’s neither here nor there. FIX UP TINDER
Glitched for two days, then banned out of nowhere.
I’ve had Tinder Gold for a couple of years now. I took myself out of the stack about a month ago, and came back over the weekend. It resumed without a hitch until Tuesday. I found that my matches and messages were fluctuating, and that it stopped showing profiles in areas either at home or where I work. I just assumed the servers were slow/lagging. I got home from work tonight, and I started to see profiles again. I thought things were back up and running again. I hop on about an hour later and bam, I’m banned. From what I’ve read on my app and trying to log in on the computer, I’ve all of a sudden violated their terms of service somehow. It’s not like I can get a hold of anyone, as their emails are electronically responded to by bots, and after reading through some of these reviews, their App Store responses are the same. I’ve canceled my subscription which was coming up for renewal at the end of the month, so I suppose timing couldn’t have been better for me. Between this, the increasingly fake(snap, insta follows, sugar babies, cashapp/Venmo requesting) profiles, and the clear dead end when it comes bans and customer service/support, it’s been eye opening for sure. Best of luck everyone.
By far the worst / trashiest app with worse customer service than Walmart
I've been paying for Tinder Gold for months now, and have always battled between wanting to delete the app or keeping it in "hopes" I'd meet someone with some substance. Is it easy to pull someone from it? For sure.
However you're much more likely to match with scammers (that have tried to blackmail me for $5k) or fake accounts "promoting" their Snapchat premium accounts. Upon attempting to report these accounts, they stay up, and even attempting to notify tinder about them they never seem to care (typical).
Now I've been banned from tinder (with my subscription just now charging me) for no reason, whereas I unfortunately had to stand up a girl at 10pm somewhere because I couldn't contact her. The app froze on my phone, so in order to get in touch with this young lady, I attempted to log into my account from my friend's phone. Upon doing the text verification , it logged me out then when my app unfroze, said I was banned. I attempted to write tinder about it, but only received an automated "screw you" type email. Absolutely pathetic. Especially when they advertise to "be more than a dating app." They made it very easy to make the decision to delete the trashy app.
I have had this app for years now. In the past year or two, it has become very glitchy. It takes forever to load conversations that I am trying to have real time, when opening the app via notification, it makes it even slower, it freezes from time to time forcing me to close the app and try again, the keyboard glitches out, and more. It makes trying to have a continuous conversation very hard. On top of that, a recent update with the option to allow video calls has made conversation hard. After a couple back and forth messages, a pop up will appear at the bottom of the screen, covering about 1/3 of the screen. It asks if you are fine with video calls with that specific person. I like that it seeks consent. The only way to get rid of the giant pop up is agreeing or disagreeing. When you open the keyboard with the pop up still there, it just moves up, covering your conversation. I used to like the app. But in the past year or so, it has gone downhill. The only reason I keep it is because it is the most commonly used app, meaning more chances of swiping. Otherwise, it’s not worth a lot of the effort the app forces on you.
I hope the developers see this
So I want to start off by saying, I had high hope for this app. Unfortunately, this is app has a lot of bugs and flaws. In the beginning I had several matches and I was like okay, this is getting really good. I started to have a conversation with a couple of the girls and I was getting ready to exchange numbers and all that. Then all of the sudden, there is no responds, I kept getting a few other matches after that and I would say something and I would get no response. So, today, someone hacked my account and I had to reset everything all over. I was like okay, fine. I started getting a lot of likes and I noticed that there was a green dot on right corner in my screen that indicated that I am online. I got a match and I started having a conversation with girl. After a couple of messages, I got no respond and then the green dot that was in the right corner of my screen vanished. I realized that this is a bug in the app. I am still receiving match’s but my messages does not go through. I want to say that this app is a money grab and I was very disappointed that I wasted my money on this app. I had high hopes but this will probably be the last month that I will subscribe tinder gold.
Scam alert / Age discrimination @ 30. Really?
Tinder’s pricing is determined by age. After 30 (my 30th birthday was a week ago) the prices jump substantially. All this made me do was cancel my subscription and elect to never purchase an item from them again. Sooo, your marketing team with online degrees from University of Phoenix might want to broaden their data collection.
Adding: tinder throws out this offer to upgrade to tinder plus for approx $34 a month. THEN, they offer to upgrade to tinder gold for an extra $3 a month. However, once you click on the upgrade button if changes to nearly $9/ month for 6 months. Definitely seems like false advertising and am attempting to scam people that don’t pay close attention to these sort of transactions. Shady as ever. Also, why are bots still a problem on here? I report at least a dozen bots a day...
Also, I was banned for saying “no liberals” in my account. Likely by some liberal troll that works at Tinder. However, what Tinder doesn’t know is I have the time and plenty of disposable income to buy a new phone, change my number, get a new card, change my Apple ID, create a fake email address, pay someone to ensure my router and IP address aren’t traceable. Lol, sorry Tinder, not smart enough for me 😂