I hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING.
To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load.
Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you.
It's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in.
I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney!
My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app.
By Central FL Domestic Engineer
We downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience.
Confusing for a large planning party
We are a large family of 10 with multiple households. It was unclear about linking tickets. We are managing through the bumps and bruises but it has been somewhat difficult. As the vacation planner setting everything up, I didn’t realize until it was too late that children should be set up by their parent. Once all the tickets were entered and I began sharing family & friends we realized I couldn’t share their info with their parent. We also lost a member from the list when invites were accepted from the same email, that person received 2 tickets under their name in their account. Once we got that figured out, we realized he had also been deleted from our park reservations. I could no longer add him back to correct it since the ticket was now linked to another account. It looks like she can reassign the ticket to the proper account/ticket owner.
It also appears that you must share with each person individually or you don’t all see the entire party that was originally set up (a security feature?). As we sent invites between us we began to see the list of family & friends grow.
All in all, it’s not as seamless and easy as it seems if you are a large group. We still have to call for help with corrections for fear of deactivating or ruining our tickets before we ever get there!
There are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate!
I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park.
Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case!
The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in.
I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app.
A MUST for a stress free Disney vacation
I love the My Disney experience app. It is a MUST for a stress free Disney vacation. Do you hate waiting in lines... yes, duh! The ability to book fast passes and change them easily, check wait times, and plan your day in the park is the best! I would say sometimes when booking fast passes for a large group it will glitch and only show it’s booked for 1 person, but in reality it has everyone on the system. Only once when I changed to a fast pass did it not sync but the cast members were very helpful. I like standing in line picking the next ride for my family, it makes visiting the parks effortless. Waiting in line to eat... Not about that life... I like ordering food in the app and just skipping past the queue for my food. When character hunting this app is a the best map! I’ve been able to see when hard to find characters are out in the parks and their exact location. Recently, I have been using it to open my resort door which is nice. I also use it to show my annual pass to get the discount on merchandise or food. Again my only complaint is sometimes it is a bit glitchy and I have to re-start the app multiple times. Overall 4/5 stars for making my Disney vacations stress free and magical with my family!
One Time Situation
By Switch Tha Weirdoo
Now, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff.
Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip.
As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!
AMAZING!! But I have some requests!
Hello! This app is amazing, you don’t have to use a physical map where you get confused or anything, and you can track your resort room and use the cool watches the let you pass through. But I have some advice for additions to the app. First off, can you please add more mobile pick up to restaurants? It is very convenient and helps many who are rushing to get their food easily. Another thing is I think you should improve the map a bit. When you move it’s frozen until you reach a point and keeps going. I know it doesn’t seem bothersome, but when you are trying to go somewhere and it’s frozen and you forget a turn, it gets frustrating. Another thing are the photos. When I’m looking to book and attraction (fast pass) or just looking at it, I want more photos so I can see what it’s like and more of a description. Finally I think you should put more merchandise or different merchandise in different shops. Most shops have mostly the same stuff, so nobody even bothers to enter because the last few shops were the same. Please take my advice to improve the app, and the Park. Thank you!!!
By amanda saso
We too love Disney and spend every new year holiday with them. Why in God’s name can the resort not get your park tickets linked to your magic band??? Going to customer service at the park is horrible!!! A little bit on my magical experience dies when the resort staff says they do not have that ability. Why????? Also, the new hall of presidents is horrible! New voice (I miss Morgan Freeman) and new theme. I’m sure it’s to prevent the audience from booing our current president but it’s still just not the same. Your staff that works before the fireworks are exhausted I’m sure but still quite rude. ( both feet have to be inside the white line! ) we were not allowed to be in one section because it was full and moved across then 30 minutes before the show, it was packed with more people than before. Even not during the holiday season the staff has lost something. 10 years ago they were awesome and fun. Now they’re hurried teenagers pushing you to “get out of the way” and talking over you when you’re asking a question. I hope they can get it back one day.
Love the Mouse...just not the app
The My Disney Experience app is definitely the tool you need when visiting Disney parks. As advertised you can access your reservations, fast passes, see wait times, etc. However, the app is incredibly painful to use. It frequently logs you out and when you try to log back in to view your plans again it will freeze or be unable to load anything. It’s also incredibly slow to use in the parks, which may be Disney’s WiFi in general and while it’s nice and free you certainly aren’t getting the speeds you’re probably used to at home. It seemed that on very busy days at the park, the app was even worse than normal, presumably due to high volumes of users. I would love to see an app where, 1. I don’t have to log in every time I open the app, 2. It reliably opens my plans and allows me to edit them quickly without slow wait times. I did enjoy the mobile ordering feature for a couple of quick service meals and it did process our meal plans correctly. My family and friends is not a feature that’s easy to use, and actually had to go to our concierge to fix it because only half of our planned fast passes were showing up correctly. For now, it’s a necessary evil but I would love to see some dramatic improvements before my next Disney trip!