Update: Horrible weekly ad
Reduced to 2 stars because this app just completely failed in store and does not ad the items on sale in the weekly circular. That means you still need to cut out the paper ad and take it to the store because it isn’t listed on sale in the app! Useless
Trying to navigate through the weekly ads is a nightmare. If you click on an item to find out the details of the offer, you find out the hard way that if you don’t use the “X” button to close the item but instead do what any other app or website would do and use the back button, you reset and reload the weekly ads forcing you to start over from the beginning. It takes hours to sort through all the ads and that alone makes this app very challenging to use. I love the savings but this design is making me think twice about spending 5 hours trying to sort through the ads. The old way of navigating the ads was far faster and this is a serious setback to trying to use this app.
This app is designed to send customers to the competition
Like most people, grocery shopping is not my favorite weekend experience. Albertson’s app makes going to the grocery a necessary evil. The app is fraught with data entry errors, rarely works in scan mode, and is the most user unfriendly program I’ve ever seen. Five other women shoppers, two of whom are millennials, were as frustrated with the app as I was today. One poor lady said she thought it was her fault that the app didn’t work. When I complained to the manager, he said I had to talk to “Corporate,” since he couldn’t do anything. I hope that the marketing geniuses who dreamed up this multi-layered pricing system based on how much time you’re willing to waste online listen to their customer base. At this point I’ve decided to shop at Albertson’s as infrequently as possible, although I’ve been a loyal customer for 28 years. The cost benefit trade off between Albertsons and a combination of Walmart, Sprouts and Whole Foods has moved to Albertson’s competition. Why can’t you offer fair prices and loss leader incentives in a transparent and easy fashion?
Updated app is terrible
The new app is terrible. I don’t like having to look at pictures of the paper add. When I click on the scroll down menu for the separate departments is never works. I always have to leave back to the paper add and go back into the category to maybe bring up what’s on sale for that department. When I add items to the list from certain departments like the meat department is doesn’t show up on my list. When I go back to double check that I added it it shows I did but it’s still not on my list. So now rather then having my list in the app I have to make a separate one just so I can make sure I get every thing I need. I wish there was a way to go back to the old format. This new one is inconvenient and never works properly. It’s much easier to be able to view the add by category then looking at the images. It might be ok if the category list worked all the time but it very rarely works properly and all my items that I add to me list should be on my list but they are not.
Love the savings I find through their app!
I am very happy with the app. I like the way the items are organized by category and you can collapse each category when you are done with it. It makes it much simpler to find what you're looking for next. I have used it consistently ever since I downloaded it. One complaint I have is not exactly about the app but the signage in the store. It's not always clear that you have to select the item in the app in order to receive the deal listed on the shelf with the item. This is something that I believe should be addressed as soon as possible because I can't be the only person who missed a discount because we didn't realize we needed to add the item in the app
Ok , So I shop every week, and the points earned I do get several things for free, ( and everyone likes something for FREE, I do find my self buying a lot for Signature brand items just because the value is great, and I have to say the quality of that brand runs neck and neck, there are a few named brand things I MUST HAVE THOUGH, So when I the only thing I wish you valued do is open the app and click a button to chose everything in each category, because I find my self at the store already have chosen the items on the app, and then when shopping I find a dozen mor items on sale I want to buy, But to have to go back into the app and find that item is a pain in the B***, so I by pass it, ADD A CHOSE ALL BUTTON TO THE APP, people will spend so much more, just knowing , “ Oh I have the chosen already ! “
Great app but reward for eggs wasn’t on it for free
I tried on the internet it wasn’t accessible either for the week of Christmas
Also when viewing coupons and switching back to advertisement I have to start all over again to open it to page 1. I forgot when I have to look up coupons go back to advertisement and start all over again.
Still same problems, also viewing the weekly ad is confusing since there is no print view. I look at the paper one and mark it but very confusing on the digital app separately shows it compartmentalized ...I can't remember what I chose on printed ad.
These apps are great for disabled making what I use to do attainable ...but confusion over Safeway and Albertsons coupons I have cannot be used for other without switching from one store to the other for coupons and realtime shopping. I have to switch stores in the app because it only is usable in each location...I use the same phone # .
Sometimes digital coupons at Albertsons don't register at the register. It would make my life easier if you could figure this out to make it work better.
I want to let you are my answer to our prayer since my husbands diagnosis of stomach cancer in Feb, 2017. He had to have the entire stomach removed and in order for him to survive, he has to have 2160 calories per day. This is no easy job and between multiple doctor, therapist and hospital visits, it’s been rough on us to even fit grocery shopping in the schedule. We are doing the best we can and without family around makes it tough but between our Albertsons and our faith, we will do what needs to b done. Thank You to each and every one of the Albertsons chain. We usually shop at Overland & Five Mile roads but our delivery has been from Ustick and Five Mile, God Bless You!!! The O’ Dell family
Don't Bother - This App Is Worthless
This app is terrible. Coupons from the current week are not available or you are tricked by offers from upcoming weeks that are not valid.
Why try and use this piece of garbage if you end up having to use the paper coupons anyway? Or finding the items are even cheaper than the coupon value? Or having to have the manager called because the coupon isn't in the ad and hasn't come over to your account?
Thank God the people in the store are so understanding and patient because that will keep me coming back. If it was based solely on this app, you'd never find me near another Albertsons ever again.
Confusing weekly ads
I use the app a lot - for the most part I usually like it - however, this last update, especially with the weekly ad section is absolutely horrible. Why are the newspaper ads in the same category/section where we add products? And why change the format? And I have to constantly start over from the top again if I look at a product as it doesn’t maintain your place in the list of products when you click the “x” and completely takes you out of it when back out with the arrow and brings you back to the ads screen. Plus, rewards doesn’t always work and you’re stuck with clipped rewards that either don’t process through during the check out and there’s no unclip if you decide you don’t want to get that reward product or if you’ve made a mistake on your selection.
Albertsons is worth the drive
By P. Bourquin
I live in New Town, North Dakota, and a good friend of mine told me Albertsons and their prices plus their verity of products almost a year ago.
Well, I had to check the place out for myself and I was amazed!, I really like the baked goods that they have especially their bagels!
During the weekend I leave New Town and I enjoy going to the Albertsons in Williston!, I look forward to going there and the staff there are very helpful and friendly plus, Albertsons has very good prices and I love their rewards program, it pays off!
Albertsons has some very good prices, and it is worth the drive from were I live!