Costco, please hire more backend/front end engineers so your app works as expected. You can do this!
So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to.
Please add Apple Wallet support for the Costco card
This app is decent, not great, not terrible, but it would be amazing if Costco added Apple Wallet support for their Costco card. It’s so much more convenient and faster to bring up your card(s) in Apple Wallet than it is to search for the app and wait for things to load whether at checkout or the store’s entrance. It even appears on the lock screen when you’re at the store so that it’s a single tap to bring up your card. That’s the “magic” and simplicity that I and I am willing to bet many, if not most, Apple users enjoy with iPhones and the software. I know this is asking for much, but you could also add NFC support to your card in Apple Wallet and your gas pumps so that people can tap their phones to the pump wirelessly. It’s a much more fast, sanitary and efficient process. I’ve already seen clvarious gas stations implement this for Apple Pay, Google Pay, etc. It’s the future and it’s just great.
Please Costco, if anything, at least add this one feature. Sam’s club has added Apple Wallet support for their card and it works fantastically.
Costco IS NOT Sam’s Club!!!!
First of all, Costco IS NOT Sam’s Club. There is no scan and go feature, which I understand because not allowing this feature minimizes the risk of theft - and forces you to interact with associates at the store. Also helps keep jobs intact, which is something Costco as a company cares about a lot. I support Costco more simply because of their employee treatment. They wouldn’t even have self checkout if it wasn’t just a consumer demand. Yes, the app needs a lot of updates, but the true reason for the app is to have your membership card on hand at all times IN CASE you forget your card. Not to replace your card completely. Complaining about not being able to use it at the gas pump? Perfect solution - leave your card in your glove box and use the app in the store. Have issues setting it up? Go to the membership desk and ask for help. The app is easy to use, but does have a lot of glitches when setting up; however, if you have the patience to get help, you can get it done!
Really can’t believe the quality of this app.
I have had this app for years and have to just say it’s awful. Really awful. I know when apps get worked on they create and remove bugs, but this is embarrassing for such a solid company.
Last night I went to return and replace an item using the app. At first it showed which (happens often) that the buttons brings you to broken link with a teddy bear lying on its side. Cute if you are two. Then when I gave it another attempt it said with a red box it couldn’t do it and to call customer service. I tried again and the same. The a half hour later I get a confirmation email stating the return and replacement has been completed. I then went to us the app to print or email the label but once again it didn’t work.
This app is garbage and is really embarrassing for Costco. I have hung in for years hoping this app would get better, but it just trash and barely functional. I personally would read all the reviews to the guys who work on this as you show them the door. Very disappointed in the quality and ultimately service Costco chooses to display in this broken mess of an app.
It needs an overhaul
To be honest it looks like this software doesn’t receive enough attention from Costco software engineering team. First of navigation in the app is sloppy. It doesn’t allow to go backwards one level at a time instead it always brings you to the top level. Products are categorized in chaotic manner. Search doesn’t work. Out of stock products are shown in product list and there’s no way to know it is out of stock other than visiting the product page, and on pressing “back” button, guess what? - you are back on home page. Start over with your search. Keeping user logged in? - “No, didn’t hear about.” Offer user to sign in as he lands? - “No, didn’t hear about.” I realize there’s many things to take care of but it has been like that for a very long time. I do hope it will get better one day, and I will leave it a better review.
Photo app is terrible, slow, ancient, not user friendly
Let me start my saying, I love the stores, products, pricing and employees. But Costco definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my Costco photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit?
I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. Costco can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop.
Don't bother with the app, Costco it has no idea what is doing.
By Jjames35 iTunes
Redding California store for anyone who is interested in knowing where this happened. So, not sure if this is the app, the online store, or the warehouse but there's a disconnect here. I downloaded the app so I could stop carrying the card. I logged in and it said I had to come to the warehouse to finish the verification. I went to customer service and they told me the app was wrong and that they didn't have an email address on the account. So, I showed him where on the app it said to come in and he repeated that the app was wrong and there wasn't an email address on the account. So I asked how I was able to log into the account in the app and the website if there wasn't an email address. He said I was wrong and that there wasn't an email address in the system and that it might be on the website but not on our account. So, either this guy is terrible at his job and customer service or this guy is fine at his job and terrible at customer service. Either way a terrible experience using the app and working with the warehouse so far.
Useless search function
This is the first app review I have ever done but this app is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on this app and the app of the grocery store down the street to see which one has what I want and which has a better price. Since the Costco app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees.
I love Costco, but I hate Costco lines. I tolerate Sam’s Club, hate their lines, but absolutely love the fact that I can Scan and Check-Out on their app. It makes the whole experience faster. With Costco being the biggest retailer on the planet, there is absolutely no reason that your customers should be checking out or shopping in the Stone Age. For those that say, Costco is not Sam’s and they keep the app as bare bones as humanly possible to keep jobs is beyond dumb. They will always need cashiers and any employees displaced as result of self check out can be reassigned. Forcing customers to interact with employees is also nonsense, not everyone needs this. Some people just want to get what they want and leave and are perfectly happy no employee interaction.
Step your game up Costco. Your stores and products are great. The checkout experience is unnecessarily BRUTAL. Do what’s right for your customers and follow Sam’s Clubs lead in this area and bring the app Sam’s Club’s level because this app isn’t worth any space on my phone.
So I can put my membership card on my phone. Who cares. I’m an executive member so my credit card is also my membership card. Costco doesn’t let me pay with my phone so app is useless. I am a Sams member too since one is by my house. I use Sams app to scan my items as I shop, put them directly into my large freezer/shopping bags, swipe pay now on app and show phone going out door. No waiting in check out line, no unloading items out of cart at checkout, I just load my shopping bags straight out of cart Into my car. Imagine all the time wasted at Costco waiting in line and unloading and reloading everything in cart at checkout. All this is eliminated at Sams. When I don’t have time to shop I do it all on line. Previous items I purchase are in a list, all prices are listed including discounts. I can shop and pay completely on app during any down time I have no matter where I am. Then I get notified when it’s ready and my hubby can go pick it up in their noncrowded pickup area.