Great app. I wish I could give it 4 1/2 star rating instead
I love this app! Especially bc my tv tends to not always record every episode or sometimes someone will delete it before I get a chance to watch it. The only reason I didn't give it 5 stars is because there are a lot of commercials & if you don’t finish the episode that day or even the same day and decide you want to go back and finish it you have to go back to the beginning and fast forward to wear you left off, which doesn't seam so bad. Except you have to watch all the same commercials that you already watched before the show will begin (so say you watched an hour of the episode and only have 20 minutes left till the end, it will make you watch however many commercials it played during that hour you already watched) I mean It could be a lot worse and you couldn’t fast forward at ALL! So I don’t mind having to watch 6 commercials in a row because that’s how many were played up until the point of the show I exited it at, and they aren’t that long either . I just wish the app could remember where you left off and start it from the same place. That’s really my only complaint! But honestly it’s not a huge deal. The quality is great, it never skips or has issues pausing to catch up or loading issues so if there was a 41/2 stars that’s what I would give it. But for an app that you can get on your phone and not have to pay for its amazing! I highly recommend it if you are a CBS watcher!
HORRIBLE TIMES INFINITY.
I have never written a review on here before but I felt that it would be a disservice to everyone if I didn’t write one on this app. I would have given this thing 0 stars if it would have let me but of course you can’t. I’m seriously considering calling my bank for fraudulent activity and having them refund me the money for this app because having to pay for this monstrosity of an app is definitely against the law. I tried this on my Apple TV, my iPhone, my iPad. Just a HORRIBLE app. I feel bad for the TV shows that have to rely on this app for ratings because I genuinely could not spend another minute of my life battling with this app to continue my show. Every 5 seconds the sound goes out. I have to press the 10 second back button to get it to work. Then it will go to a commercial in the middle of one of the most intense scenes and when it comes back it’s 5 minutes ahead of where it left off. Then when I try and rewind, I have to watch the ads again and then when I get back to the part I want to watch, it makes me watch the ads AGAIN. Then still will skip some of the scene again so basically I keep missing key parts of the show- on top of seeing some parts 17 times because I have to keep hitting the rewind button to get sound. I genuinely wish that I could get the time I spent messing around with this app back. For sanity reasons mainly. Hours were wasted and thanks to this app I now probably need therapy. DO NOT WASTE YOUR TIME OR MONEY ON THIS.
No longer connects to TV app
By MA fan
Worked pretty well for my multi-device family until it recently stopped integrating with the TV app. Now the app no longer shows in Up Next, and it’s not even an option in the How to Watch section of a search results screen (e.g., what you get after doing a search with Siri). With multiple devices in the family, it was the TV app for each device/user that kept track of which episode everyone was on, and now that we all have to use the app, and the app doesn’t even have profiles of its own, that tracking is gone, making for a lot of frustration.
That CBS doesn’t let you turn off the horrendous feature that is auto-play on the Apple TV version just makes things worse if someone falls asleep while watching or just dares to tread too close to the end of an episode.
Ultimately, this will force me to either re-sub through the Apple TV app (which will hit CBS financially) or drop my sub. It’s just that frustrating. Plus, just as Netflix’s refusal to support the TV app has led me to dramatically curb my watching of its offerings to the point I may soon cancel my 20-year old sub there, the same would happen with CBS and my commercial-free All Access sub. Without shows showing in Up Next — the starting point for TV for me — I simply forget about shows not listed there, and I rarely get around to checking the apps because I always have something queued up in Up Next.
This is ridiculous. When the app works it works fine. But it freezes a lot. Then the app needs to be closed to restart. The download should be a true download. Some episodes simply stop and there is not resetting that position. The only thing to do is remove the download and the re-download. Now if I had consistent WiFi, then why would I need to download? It is like the developers have never traveled nor used the other online apps like Prime or Netflix or ITunes. I paid for it. I should be able to download the episode, with error correction, see the episode and then delete it. Simple. But not on this app.
When I am on a plane or train and wi-if is spotty, that should not even matter because the episodes are downloaded! And I am traveling overseas now and can’t watch because I am out of the country???? Ridiculous. I downloaded the episodes in the USA, I should be able to watch them overseas. Same as the other apps.
CBS, if you want me to pay full price then make Season 2 of Star Trek Discovery on iTunes and I will pay it. But if you want me to use the CBS app and pay you directly at least give me an app that works and works for travel. Not every user is a 20 year old sitting on their mom’s couch. Some of us have jobs, money, choices and are aware of other apps and how this CBS app should function.
I really hate writing bad reviews, I work in customer service and bad reviews are the worst! However! Because you have to purchase the service to see Picard, and there is no other way, this makes having a terrible service even worse. To create an amazing show, to make it available only if you pay monthly for this service, and then have said service be incredibly slow and glitchy to the point of being practically inoperable is truly a way of showing you care little for your subscribers beyond their money.
This is truly the most poorly functioning streaming service I have encountered and I struggle through Prime Tv often. Not only is it incredibly slow, when I watch shows it will get stuck on a commercial loop. It will go to commercial break, go back to the last two seconds before break, then back to a commercial break stopping to try to load for several seconds between each commercial. This will repeat endlessly until I restart completely. At that point, even if I check for updates, turn it of and on again, turn the entire system off and on again, all basic troubleshooting, if you attempt to resume the show it goes strait back into the loop.
I am truly frustrated and disappointed and despite my absolute love of all things Picard and Patrick Stewart I will sadly chose to no longer toss money into something that does not work.
I’m beyond frustrated and angry! For several yrs., I’ve been paying to watch CBS shows and all I get is constantly frozen episodes! It takes 2 hrs SERIOUSLY to watch an hour long show. Every minute, the app freezes and I have to close it and start over. If I try to resume, I have to watch all the commercials and then it freezes again. I’ve been through the whole customer service thing and they just want to blame it on Verizon. I’ve had Verizon to my home. They’ve checked everything and are sure it’s on YOUR end! Why can’t you fix this problem that apparently a ton of other customers are having? You’re the only major network that charges to watch their shows and I can’t even watch them This is disgusting!!!
EVEN MORE DISGUSTED
I posted my review a week ago and you replied saying the app had been updated and as far as you were concerned, all problems fixed. You asked that I post a new review after I used the new updated app. Well here I am and more annoyed than the first time! You app freezes constantly! I have to close the app, reopen it and start my show over FROM THE BEGINNING including the million commercial! What am I paying for?????? ABC, NBC and FOX don’t charge and their apps work perfect! Please fix this app or I’m done paying. It looks like I’m not alone either so keep your eyes open for a ton of cancellations!!!
By TV and Movie Enthusiast
I am enjoying this app immensely. My one-week trial is now over and subscribing to CBS All Access has been a great investment for enjoying the content offered. I am internet-only through my cable company—no TV (and loving it). You get many TV shows with this app—current, new, and old—special presentations, news, and the livestream of CBS broadcasts; including affiliate news casts for your local area. If you cannot catch regularly scheduled CBS shows on the livestream, you can alway watch CBS shows on YOUR time. Very convenient. Picture quality is good to excellent on the TV shows I’ve seen. Audio quality is also good to excellent. I have no buffering issues on my end or their end—I have 100 Mbps internet. The variety of content is excellent. Only a few movies are available for streaming; this is mainly an app for TV shows, news, and CBS special presentations more so than for movies. Anyway, I am very satisfied. The subscription price is reasonable and the content is highly enjoyable! I use this app on my 12.9” iPad Pro, iPhone, and AppleTV-4!
The author should be ashamed
This app is pretty sad and CBS should be embarrassed. I can understand why they want to charge for vintage CBS programming but why should you have to pay to watch free programming from last month. Apparently the advertisers feel the same way as you can see they are few and far between. Every 10 minutes you get to see the same ads over again, some shows have only three different commercials which they show 2 and 3 times during one break. It’s no wonder they want to charge you to watch free tv, the advertising isn’t covering the cost.
But besides that the app is flawed. It doesn’t keep track of the shows you watch, maybe you have to pay for that too. And it doesn’t have the ability to rewind 10 seconds back or forward during a show. Other video apps have this ability so the technology clearly exists. You can use the slider to move fore and aft, but that is not the least bit precise. Often it will bring you to a commercial break which you have to sit thru again. Which is hardly necessary as I’m sure you have the commercial memorized buy this time.
So needless to say I rarely use this app and perhaps if others follow suit then maybe they will make an effort to improve the situation.
I signed up for the 1-week trial because I've been a Star Trek fan for 17 years and I wanted to watch Discovery in quality and also to support everyone's efforts (after all, they're using Trek as the flagship of this new streaming service and to heavily promote it).
Unfortunately, the service has some serious issues. Even for the $6.99 a month, there are still commercial breaks set up as they would be on TV. That's one thing, and maybe it wouldn't bother everyone -- I understand that. But I have also had a very frustrating time getting Discovery, as well as other shows, to play without issue. Often, an episode won't start (the commercial beforehand plays flawlessly, however...) and instead hangs on a black or green screen. Other times, I get an error message saying CBS servers are unavailable.
I understand this service is relatively new compared to the other streaming options out there, but since its launch, there has been plenty of time to work out the kinks, and it boggles the mind how CBS, considering the size and experience of this company, cannot successfully implement what several other companies have been doing for years. It just goes to show how far behind the times the people in charge are.
Finally CBS has fixed the crashing problem!
By Scooter Bliege
I feel that I owe it to CBS and their app design team to say thank you for fixing the issue of the app freezing and crashing every 3 to 5 minutes after watching a program. This started after the last format change and was extremely frustrating. I ended up canceling, then deleting the app, then redownloaded it and paid for the limited commercial fee to make sure that the problem was fixed. Much to my surprise it is working better than ever!! I then upgraded to commercial free, and now can enjoy my favorite programs again!!! Thanks CBS for fixing the problems! My faith has been restored in your network. The following is my written review from when I was extremely disappointed about the app.
Just within the past month the app just crashes every 5 to 7 minutes. It happens while watching live TV, or pre-recorded shows. What is causing this? It started right after the last update/format change. Is anybody else having this issue?