Can’t login - Customers Reps are a joke
I haven’t been able to login for weeks, after many “Forgot Password” attempts. I called the customer service number only for the lazy rep to tell me he was (get this) doing a “Forgot Password” reset. When that didn’t work, Mr. Intelligent says he’s going to do it again. Yes, this guy really thought the best way to fix a software issue is to keep doing the same thing, expecting a different result. He tried to hurry me off the phone by saying if the “reset” didn’t work, I could call back in and they could escalate the ticket. Now, common sense would say to just escalate it now after a failed attempt by the customer and a failed attempt by customer service.
Luckily, I was already proving that he was insane by telling him the new “reset” was also not working. He then huffed and puffed his way into filling out an escalation ticket. It’s 24 hours later, and I get a random email saying, “We received a escalated case from our Member Support team regarding your inability to access your account. However, as of 4/9/19 it appears that you were able to successfully login. If you continue to experience trouble, please reach out to us directly for further assistance.”
Wait...I’m sorry. How exactly did I get into my account with a locked out account? And how lazy do you have to be to send an email saying, “looks all good from here,” without confirming anything with the customer? Wow! Just wow!!
BEWARE! Credit Card info stolen after putting it in this app!!!
UPDATE! I’ve had the same card number for years never had an issue. After putting my card and husbands in this app, BOTH cards were compromised!!! Fraudulent charges were made with three days of each other on each card. In addition to this, customer service NEVER responds. Apple should remove this app. After receiving the developer response I called the number and waited on hold for over 10 minutes. They stated in the response that they don’t store the CCV number. This was the only variable in both cases of our cards being stolen that was incorrect therefore the bank caught it and deactivated the cards immediately. Now I’m even more convinced this is how my card information was obtained.
I have consistently not received the rewards earned. When I called customer service they said it must be the store, except it is happening with all stores (grocery, hardware, farm stores). They told me to send in receipts. I’ve sent them now three times (bc’ing my two personal email accounts) and they never get them although they deliver everywhere else. So in summary, they are getting all my transaction history for my MasterCard (lots of free data for them!) but I’m not getting my end of the deal. If this isn’t resolved within the week I’m removing my cards and going elsewhere.
Download this app ...
if u buy gas regularly. Create an account & you’ll get 5c off per gallon at Shell stations. The more often u fill up, the higher ur discount (to 10 & 15c per).
I use this along w the GasBuddy app (to find cheapest local gas) & my GB card to add another 5c off per gallon. Sometimes I use both apps along w/ the GetUpside app to get the discount shown in the app (7c off per gallon e.g.) for that Shell station. T-Mobile customers get an additional 10c off per gallon at Shell by clicking on the offer in T-Mobile Tuesdays & following the instructions. NB: If you stack 2 & 3 of these discounts together, u might not get the sum of all the discounts off. But you’ll likely save more than you would otherwise.
To reiterate, regular gas buyers should download this app for a discount (only at Shell stations though). Why pay more than you have to?
Almost Situational Savings
I wish I have used this sooner. I drive a 2009 Civic Si, and it needs 93 or better octane. I never use Arco or Costco gas because they are both crap, don’t listen to what others say! They are garbage, period.
Shell gasoline will get you better mileage, and you’ll never get denotation like you will with Arco and other budget fuels.
The only thing I don’t like about fuel is the pricing. They always have a higher price point for those who what to use card over cash. So, .05 cents off a gallon isn’t much of a deal when gas stations charge an extra .15 cents if you wanna use a credit card. Our credit cards give us travel and cash back rewards, so we do reap some benefits. But this football season the Los Angeles area gets .25 cents off every gallon on Sundays. So, I fill up on Sundays to take advantage of this. It’s big savings such as this that gives me better savings gas than if I were to use cash. #winning #beatingtheman
App needs work
Fuel Rewards is a nice program. It is too bad the app has some serious bugs. The most serious; it cannot link a Shell Drive For Five card for payment! If you try to enter one, the “scan card” function doesn’t work (though it works for other cards). If you try to manually enter, the expiration date fields are disabled so you cannot enter the date; without that, it says “invalid card entered”.
App support is poor. Attempting to message from the app gets the data entry keyboard on top of the message field so you can’t see what you’re typing; app won’t scroll so if there is a “send” button it is obscured and unusable. Phone support number doesn’t work, gets a “we are unable to place your call, please try again later” message from the phone company.
This has been a problem for at least a year with no signs of an attempt to fix, and despite repeated marketing emails from Fuel Rewards urging me to link my card. Hard to believe they haven’t noticed that isn’t possible with their app but I guess they are clueless.
Expired rewards?!? Or a typo bug
Decided to link my MasterCard to a few of the rewards in my local area. This is not as easy as it seems due to rewards having two different expiration dates of the same rewards Link. I thought it was a one-off, but it seems almost every reward I open has two different expiration dates. One for 2018, and one that shows it already expired in 2017 in the terms and conditions fine print. When sending information and questioning customer service, you just get generic scripted disjointed answers or questions that don’t pertain to the information you provide them.
The app becomes somewhat pointless if the information provided shows both expired and non-expired with no rhyme or reason.
Why bother signing up for something and then finding out later you didn’t gain anything in doing so, except maybe a chance of the shell data base Getting hacked and your Credit card information compromised. If they can’t even get their app and terms of service correct, how do you know their database is safe.
Come on in
By my parrots
On the last 3 occasions I tried to use FR ,I was instructed to go inside as my credit card was not being accepted . Bill paid in full every month & I have to go inside to a not very pleasant employee before I can pump gas . “ How much do you need ?“. It my wife`s vehicle & it could be $25 or $30 . Which is it ? Is the reply . My answer is neither . If it is less or more I have to go back for a further authorization. Solution was to go to the next door station where actually I paid 4c more but as my FR was 15c , I was spending 15c to save 11c. Fix it or lose me . 2parrots
Bring back the greatness!
Update: Again, I used this app for probably 2 years (or more!) to buy all of my gas at Shell stations. I didn’t purchase fuel anywhere else. However, something happened in the last couple of months, and this app is full of bugs. Today, it says network connection lost for any action I take on the app, and none of my other apps are experiencing this problem, so it isn’t the network. Please, please revert back to the solid quality that was present for the previous years!
This is my first Apple app review. I used to use this app every week (no exaggeration) to fill up with Shell in tandem with the T-Mobile Tuesdays. I never (or extremely rarely) bought gas anywhere else (true story!). Now, this app crashes every time (again, no exaggeration), and I received an error message today when trying to apply my T-Mobile Tuesdays’ reward to the Fuel Rewards app, that says the date is formatted incorrectly. We had a good thing going, Shell. Please bring back a properly working app!
Misleading Partner Offers
By Sparky jonze
This app makes a lot of promises it does not keep. I linked my Dunkin’ Donuts account because they say you earn .05 cents discount per gallon for every five Dunkin beverages purchased. I buy from Dunkin EVERY day and have never seen any corresponding rewards in my fuel rewards account.
I have contacted this app’s (Shell) customer service several times. All they do is reply with an answer to a totally unrelated question (bizarre) or say they don’t manage the program and I should contact Dunkin (who says the program is Shell’s and I should contact Shell). The people answering these inquiries either don’t read the question, don’t care, or are too stupid and lazy to solve an actual problem and think just sending ANY reply is a good thing.
Bottom line. Don’t bother with this app unless it has some value aside from trying to earn gas discounts through partner offers. If there are issues it will never be sorted out and you are just banging your head against the wall and wasting your time.
By John Locke jr
Do not participate in any of the in store deals. I was intrigued, and allowed the app to guide me to a shell station that it recommended and the points never appeared. I put in a service request and was told there was nothing they could do without the receipt, (all of my receipts are electronically tied to my account so that my points auto allocate. Once I printed the receipt from their site and sent it back to them, they said they could not honor the deal because the gas station was not eligible. Then why did the app take me to that gas station for that deal? Either way, they gave me an appeasement 5 cents off my next fill up, Instead of the 15 I would’ve received from the deals. Not a huge issue, but with that being the main point of the app, it’s kinda pointless.
TLDR; don’t get the app unless you have T-Mobile. You’ll always get 5 cents off for being a member, but customer service is horrible for any other deals mentioned in the app.