The future is bright
There is a lot about this app that I like! The shipping process is very simple! Leaving buyers & sellers reviews is super easy! The percentage Depop earns is low so you get a larger portion of what you sell in comparison to similar apps. If you’re looking for unique items this is an app for you. Unique items are everywhere & not everything has to be name brand. I find beautiful items all the time that are stylish & aren’t name brand. The focus should be on esthetic & how you style an item. My absolute favorite part is the expression of creativity. Depop is a place where you can bring the creative vision you have for your shop alive! Everyone puts a lot of thought into bringing their vision alive! Each shop has its own vibe, & I think that’s so cool! My only complaint is that it is very hard to get ahold of anyone at Depop. If you ever have a pressing issue the process is really annoying & time consuming. Returns & exchanges should be easier. But above all else communication should definitely be improved! Whether it be through email, phone, or through the app there should be a point of contact. It means a lot to hear a voice on the other end of the phone, or knowing there’s a real person emailing you who is concerned & willing to help. In my opinion this app could use some work here & there but 90% of it is working & very user friendly! I can’t wait to see what this app will be like in a year or two.
Good enough for me
I’ve had Depop for a while now and I’ve enjoyed it a lot for the most part as a buyer (haven’t experienced selling yet). I thought I hated shopping for clothing before I found Depop. I guess I just hate leaving my cozy home and the general styles I see at the mall and whatnot, but while using Depop I’m able to shop from the comfort of my house and find a variety of cute options of clothing in much lesser time than I would at a physical store. It’s easy to use and I’ve found so many nice outfits that I adore, and most are vintage meaning it’s likely I never would have had the opportunity to purchase without Depop. Plus, buying second hand clothing is environment friendly :) One complaint I do have though is that the app exits me out after a certain amount a time, which can get a bit irritating because I lose where I’m browsing. I hope this gets fixed, or that an option to check our browsing history is made available. I’m also glad that the app doesn’t give annoying notifications, except when they’re necessary, like follower updates/pm messages/comments from other users etc. I’ve seen that a lot of people have other (less positive) things to say about it, but for a shopping app, I think it’s a lot better in comparison to others and that it’s done a great job for the most part.
I love this app! It’s so much more aesthetically pleasing and simplistic compared to other apps, and it’s super easy to get a hang of! The app itself is great in function, but it can be really difficult to find good stuff since a lot of people find a $3 toddler shirt thrifting and then sell it for $47 as a “rare baby tee”. It’s also REALLY common for people to put the brand as Brandy Melville just for exposure when it’s actually something from H&M. The app tried to discourage from doing this, but everyone does it anyway. However, you can still find a gem at a great price every once in a while. I have a suggestion that would make the app easier to use- while there are filters on the app to easily find what you’re looking for, I think it would make it even easier if there was a “sort by” option- ex. newest to oldest, lowest to highest price. This would be especially helpful for the “saved” section. I also think it would be great if you could automatically see which items you liked are already sold, similar to how you can see the word “sold” on top of items that you’ve saved. There are a few things that aren’t perfect, but overall, this app that’s structured almost like social media makes buying and selling secondhand clothing really easy and fun!
Great app, still has room to improve
I have been buying and selling through Depop for almost a year now. It’s very easy to use on both counts, and I’ve found some really unique pieces I love. I have very alternative taste in clothing, so I can’t generally find things in typical high street stores, but Depop always has stuff that’s perfect for me.
My main complaint is the massive influx in dropshipping. If Depop won’t ban it outright, they should create a separate section for it. It’s difficult to search for anything when the app is clogged up with hundreds of people selling the exact same cheap Chinese knockoffs, and annoying to see listings for something for $50 that you can buy from Wish or Aliexpress yourself for $5. It’s especially scummy that they never disclose that this is what they’re doing, and often explain the 4 to 6 week shipping time as the item being ‘made to order’, which implies that *they* are the one making it, not some Chinese sweatshop. That’s borderline scamming, and I think they should at least be required to make it clear when they’re dropshipping. The misusing of tags also needs to be fixed, because as is, it’s almost impossible to find a specific brand when sellers flood the tags with unrelated items. Finally, I wish they’d ditch the fuzzy searching - for example, searching the keyword ‘clown’ will also return results for ‘crown’, etc.
I used to use depop to both sell and buy but I found it quite hard to sell even trendier items at the most affordable prices. But something is up with Depops featured/explore page. It’s ALWAYS the same sellers and even items that were sold a week ago that are still being featured. That’s frustrating for both sellers looking to be noticed, and buyers looking for good items. I hate when I click on something from the featured page thinking “oh this is cute” only to find that it was sold 6 days ago — why is it still even there?? It’s also frustrating to be scrolling down that page and you see... the same of everything. 90% striped clothing. Two days later, 90% blue things. Few days later the explore page is 90% belts, or some other random accessory. Does that happen to anybody else or am I crazy? I hate it.
That being said, I have found some great stuff as a buyer. Some of my favorite items in my wardrobe are from depop and I love the sellers that go the extra mile to create a good transaction. I believe depop recently began giving buyers a tailored page “just for you” and your individual interests. Is this supposed to be based on your personal searches? Because at this moment, my “just for you” page is mainly comprised of dad sneakers... which I have never searched or clicked on once during my entire time on depop. I’ve shown 0 interest in them ... so why are they all I’m seeing?
Best Buying/Selling App Ever
I started using Depop around 4 months ago, because I was really into vintage clothing at the time and was looking to find some nice deals. I was so used to using eBay and other apps, but I was very excited to find an app dedicated to mainly clothes only. I found some awesome stuff, and was buying avidly on Depop. I just loved the way the app was set up and just everything about it. The format and everything. It was awesome. Then, one day I decided to try to sell some stuff. I wanted to give it a shot to see if I could get some extra cash. I started off my selling my old clothes. It took a couple weeks of likes on items and messages until I finally had my first sale. It was very exciting for me and I thought I was the coolest person ever that at the age of 14 I sold an item. But my business took off after that sale. It then became a habit of myself and my brother who also has a Depop shop, going to thrift stores every weekend to find cool vintage pieces to re sell on our Depop accounts. Since my first sale, I’ve made about 60+ more sales, and have great feedback from all customers. I’ve made a bunch of money, and I just can’t believe I’m doing this as a 14 year old. It’s truly a great way to become a young entrepreneur. 5 stars.
I love it..but..we got some issues to solve Depop
Hi, I’ve been using Depop for a couple months now. It’s been awesome. The energy of the people on this platform is amazing. Some people aren’t as nice but that rarely happens. On the other hand lately I’ve noticed people have been contacting me regarding how they try and purchase something from my shop and it comes up as an error. This issue is not just happening to me. I tried contacting Depop about it but they have not gotten back to me. I also contacted them them the same day reporting someone who was not being very nice and they got back to me in 24 hours about that incident but not about my PROBLEM that involves my customers. Considering this is my only income at the moment this is a very big problem that’s going on. I would also like to point out how their only payment option is PayPal. I’ve had so many problems with PayPal it’s insane. If they could have another payment option that would be so helpful. Going through you’re bank card or even Venmo. Please Depop, if you could just add Venmo or anything other than just PayPal that would be amazing.
Users take advantage of you
I started using this app a few months ago and all was good until I bought from a user that deleted their account before shipping their item. Depop does offer customer service however, they provided little to no help in getting my money back. Instead told me that their was a dispute with the user’s account and to wait for my money to possibly and/or item to come, both which never did. I was also sent a link by Depop to handle the dispute with PayPal even though I didn’t pay using PayPal. It seems that accounts like these that take advantage of people don’t get any serious action or consequences. Issues like these can be handled better and Depop can at the very least notify those who purchased items from an account that’s having issues or give those a refund for their product. It makes me wary to use this app to buy anything knowing this could easily happen again.
Edit: PayPal did not pull up any transaction history used through the Depop app. Which is why I state I did not use PayPal to pay for my item. This creates an issue when reporting a problem to PayPal due to there being no history. There’s little options for those that have made an in-app purchase due to lack of history. Instead, the only option seems to be go through the same process of filling out a description of your dispute, which was the same process being used by Depop to handle the situation.
Well I'm happy with it
I see a lot of mixed reviews here that I've taken the time to read. I think people are expecting a lot from this app, which is very good; though demanding all of the kinks and tweaks to be made ASAP I don't necessarily agree with. In my opinion the app does what it is supposed to. I'm seeing a lot of complaints about the explorer page but come on. Okay yes, I get that it helps sell items but is it really that big of a deal? So the same, relatively well known sellers get a spot more frequently than the rest of us but that's just something that needs to be worked out. And, if you asked me, doesn't take away from the functionality of the app. To me, the app is lovely and I spend a lot of time paroozing through clothes just to pass time. I know the app has a couple of things that need a bit of TLC but I'm going to stick by the app and support it because I think it's a great concept. All apps have things that they need to work out, I mean come on.. that new snapchat update?... Instagram's chronological issue that they haven't changed bc they won't acknowledge that we all loath is? No. That is not this app. This app, as I have seen, listens to the critique of its users. I love this app for that. And I think it deserves more than people care to give it.
The idea of this app is smart and could save people lots of money and help clear out closets; however, I am a little wary of the depop protection after what I recently experienced. I bought an item that never was shipped to me and made sure to wait a decent amount of time after contacting the seller (approximately a month) before contacting depop about it. When I contacted depop they said they would contact the seller and if they did not respond in a few days I should make a claim/start a dispute through PayPal. After a few days and no response, I went to make a dispute; however, I realized that PayPal never sent me a receipt so I did not have a transaction number nor proof through the PayPal app that I made this purchase. Although, looking at my bank account, it was clear that money was taken out of my account through depop. I then called PayPal customer service and was on hold for almost an hour waiting to talk to a real person. The lady on the phone was very nice and helped me get my money back; however, I do think this process could have been a lot easier if depop took it in their hands instead of making their customers figure it out. I also would suggest having a “cancel order” option (like Poshmark) to cancel an order that was never shipped and get money back an easier way.