A ton of bugs!
There are several bugs with this app. It’s not even a functioning app anymore. It used to run great before they changed their name from Facebook pages to business suite. Ever since day light savings change, they have been sending reminders to my clients one hour off from their actual appointment times (you can see how this is bad for business). Also, you can not edit appointment times easily anymore. The pop up box to edit is over top of other buttons on the screen that makes it very difficult. My customers no longer get an appointment confirmation after I confirm their booking, when clients request a book now appointment. So to the client it is as if their appointment is not confirmed. Clients don’t get confirmation when I manually add an appointment either. This app just keeps going down hill. It started out with a few thing once they changed to business suite and it keeps getting worse and worse. I appreciate this app for my business, it really is a great feature to business FB pages, I hope they can start making improvements. At this point even just going back to how it used to be would be awesome.
Edit: yike! This app keeps getting worse! Now I am getting appointments request and it does not notify me, nor does it let me message the client after approving the appointment. PLEASE PLEASE, get this 🙏🏻. Customers don’t understand when we don’t get back to them. I have zero way to contact my client because of this.
K.I.S.S.❗️ For those that aren’t familiar, it means keep it simple stupid
I actually haven’t updated off of fb manager version because I am not a fan of most of the updates, so this is a review regarding the app in general. If there were a negative star rating, I would be using it! Fb should remember K.I.S.S. And I will do the same. Simply put, if you don’t bother to show my posts to the people that have “liked” my business’ page, meaning that they want to see my posts, then none of these other things matter! We are a small service based business and we have 1200+ people that have liked our page but rarely are our posts shown to more than 150 of those people(according to your insights). Why is that? If I were to “boost” a post, it would be shown to a bunch of people but still not the people that have asked to see it and that are the targets of our posts. So, that is my biggest issue with this platform. There are countless more (like not being able to post a single picture as the header, now it is a slideshow, telling me I haven’t posted in a while when I post almost every day, no longer being able to write details about pictures when posting multiple at a time, etc.) but again, if you don’t show it to the people that have asked to see it, none of that matters!
Not as compatible as you’d think
I used this app to reply to a message from Instagram. Since Instagram has a character limit the message created in Business Suite was too long, but Facebook doesn’t have a character limit. On my end, it went through. There was no notification that the message was too long. I didn’t understand why my potential new client wasn’t responding because she had been very responsive before. A few days later, I ended up going to Instagram DM’s and looked at our message thread and there was no reply from me. Went back to Business Suite and the reply was there. This looked like negligence on my part. I had to copy my message to notes and break it up to send through Insta. Now I only reply to Instagram DMs in Instagram. I also get double the notifications for Instagram because they don’t update in the biz suite when you check them in Insta. I can’t turn my notifications off in Instagram because this app is not reliable. I would rather have the Pages app (or an equivalent) back and compartmentalize my comments and DMs. This app does not save me more time when I have to double and triple check everything. 👎🏼
YOUR NAME IS ON THIS HEAP OF BURNING CRAP. I hate call caps. I do. I really seriously hate it because it’s overused and 99% of the time it’s unnecessary. But this time, it’s necessary. This time, it’s the only way I can get my message across strenuously enough. First off, this is a “free” app. Knowing that makes it marginally easier to understand why MZ has abandoned any urgency in fixing its issues. However, as many other reviews have stated clearly enough for my 3 year old niece to understand,... THIS. APP. DOESN’T. WORK. Since I “upgraded” from pages manager, it has told me that I have two unread messages in my inbox, and I don’t. I’ve refreshed, force quit and restarted the app, signed out and signed back in, and deleted and reinstalled this app to no avail. It still says I have two unread messages. Problem is, I can’t turn app badges off because I run a business on Instagram and FB. I’d miss commissions. So Zucky, who are you lying to this time? Those suckers who download this app hoping to use the features you purport to be available to them or those of us who “upgraded” from Pages based on your claims of it being easier to use and reliable?
Major Downgrade from the Pages App
If it ain’t broke, DON’T fix it. Why oh why would Facebook do this? Firstly the notifications don’t work so I have to keep checking to see if customers have messaged or commented. Before it was so much easier to invite people who liked your post to like your page too. You could have clearly seen who needs to be invited in bold blue with a raised button. Now the button is flat and looks like every button for people who already like your page or who you’ve already invited. Also the messaging is the worst! It looks like a webpage interface from the 1990’s with no, yeh, get this NO saved message responses. So now I have to use my Facebook app, then click on pages then access my Pages where Facebook conveniently toggles between me personally responding and me responding as my page. And the best part in business Suite I have different page names for the same business but guess what? Facebook gave all of them the SAME name. So now I never know which page I’m on. Can you all just reinstall the Pages app please and forget about this Business Suite thing until you get it right.
I love having an outlet for my small business that’s not on Etsy. Much of the features are useful but it needs quite a bit of work. First, I wish I could post both a picture & a video at the same time. I like to showcase my items in still photos & a video. But currently, you cannot post both at the same time. It’s annoying and doesn’t allow me to display my items. Second, I cannot tag my clients in my posts. I would love to be able to tag a client in a post when I’m showcasing their custom item. Third, PLEASE STOP making recommendations in messenger. QUIT asking if I want to “book an appointment” or telling me “orders now get reported in ads manager”. These stupid boxes pop up in random private messages & it WILL NOT GO AWAY! They’re annoying and when I click “Not now” the box disappears but then comes right back when I enter back into that private message. Please make it stop! I’m sure there’s more feedback I could give, but this would be a great start! Thank you! 🤩
Do not update your Facebook Pages app, you’ll be stuck with this terrible app
By A Dad with an IPOD
This app replaced the Pages app and it’s much worse than that app. I wish I could get that app back.
1. The “invite”, “liked”, and “invited” buttons are all the same color. So hard to figure out who needs to be invited to like our page. The “invite” function is very important to Business pages, please make it easier.
2. I’m on the IPhone XR. I’ve had to leave the app to get back to the home page. Some comments never loaded at the bottom of my screen. I had to use my computer to see them.
3. The only benefit I see to this app is better integration with Instagram, but at what cost. I would prefer having to use two great apps vs one terrible app. Maybe Instagram and Facebook aren’t meant to be managed from the same app.
4. The new posts interface is very clunky, it’s hard to interact with customers who leave comments and likes on our posts. It takes me to my personal Facebook account and I end up accidentally commenting as myself instead of my page.
5. There is NOWHERE to see page check-ins and page recommendations. These are two important ways that we interact with customers. Why has it been made so hard? The only way I can currently see them is if i catch them in real time, right when posted.
This app has made it hard to manage our page and our big ad campaign. The ad performed great at a reasonable price. The follow up was made complicated by the challenges of this app.
By Not making music
They completely ruined the app when they switched from pages to business suite. Definitely a ploy to only allow businesses to interact with their customers if they are paying Facebook‘s overpriced advertisement fees. The app is now so glitchy even if you do manage to make a post a lot of times it gets screwed up and you have to take it down and change it to repost it. They’re playing some sort of silly game where you have to give them access to your entire photo library or you’re not allowed to select and use photos. Facebook has overstepped many boundaries for privacy and this one is no different forcing the user to allow access to their library to post a picture is ignorant and definitely unethical. I will never spend a penny for advertisement on Facebook. I like to make educated decisions and not be forced into doing things that the company demands so they can get into your life and sell more pieces of you. Horrible app., Facebook‘s days are numbered.
Fixed landscape, but...
Well, they fixed landscape mode, but that's just one problem. Now, the calendar will not update to show new appointments as they come in. The message with the appointment will come through, but it won't appear on the calendar until much later or after closing and reopening the app. This causes problems with my business because I don't know about appointments that have been made. Another issue is that the microscopic dot below the message icon is nearly impossible to see. Fix this app so I can run my business properly. Oh, and another thing. I have it set up for 30 minute appointments on the hour and half hour, but this stupid app will show available appointments on the quarter hour which seriously screws up my schedule. It’s usually on Thursday or Friday and I can’t figure out how to fix it.
Ruining my relationship with customers
As usual in typical Facebook fashion they’ve found a way to inconvenience their customers. Facebook is a truly awful company with the worlds absolutely worst customer service but they found a way to sink lower. I use to engage with my fans a lot using polls and since Facebook took that way a lot of my page fans have become quite upset. Next they took away being able to be post backgrounds for our post. Smh. It’s watered down junk now. They made the UI a tiny better but took away everything else.
Update: Business sweet is ok. Not great. It needs to have the ability to share products from your shop to the page. All you can do is edit
2021 update: Once again Facebook has proved why they are worst platform in all creation. They removed the option to tag products in post. Something that made it convenient for customers to buy from a post. So sick of them