Postmates - Food Delivery

Postmates - Food Delivery Wiki

Written by Postmates Inc.


Rated 4.77352 From 1,100,954 Votes
$ 0.00
  • Last Updated: 2020-05-19
  • New version: 5.4.11
  • File size: 137.87 MB
  • Compatibility: Requires iOS 11.0 or later. and Android 4.4. KitKat or later

Postmates - Food Delivery


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Postmates - Food Delivery is an iPhone and Android Food & Drink App, made by Postmates Inc.. Today, it has gone through many interations by the developers - Postmates Inc., with the latest current version being 5.4.11 which was officially released on 2020-05-19. As a testament to the app's popularity or lack thereof, it has gathered a total of 1,100,954 Reviews on the Apple App Store alone, with an average user rating of 4.77352 out of a possible 5 stars.

How does it Work?


Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it. Order burgers, sushi, pizza and more with Postmates: • 600,000+ local and national restaurants and retailers. • 650,000+ Postmates on the ground, ready to bring you anything. • 4,200+ cities and counting in the U.S. • Real-time order tracking, keeping you updated on your delivery progress. • Free delivery on all orders over $12 with an Unlimited Membership. • Use Postmates Pickup for takeout orders, skip the line and the fees. • Postmates Party where trending places around you are updated every 5 minutes and have no delivery fees! GET ANYTHING DELIVERED Postmates is the first app to deliver whatever you want when you want it. We deliver nearly anything from your favorite restaurant or retailer in minutes. NON-CONTACT DELIVERY You can choose to meet your Postmate at the door, meet curbside, or go non-contact and have deliveries left at the door. CURBSIDE PICKUP Once your pickup order is placed, you will have the ability to "Check In" to notify the merchant to come outside to handoff your order. BRANDS YOU'LL ONLY FIND ON POSTMATES Sugarfish, Sweetfin, Blaze Pizza, Tocaya Organica, Howlin' Ray's, Salt & Straw, The Coffee Bean & Tea Leaf, Canter's Deli, Ono Hawaiian BBQ, Fat Sal's Deli, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more. NATIONAL PARTNERS Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more. ALSO GET DELIVERY FROM Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more. DELIVERY ANYWHERE, ANYTIME We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it. FAST DELIVERY Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery. POSTMATES UNLIMITED Join Unlimited for $9.99/month and you’ll get free delivery on orders over $12. Love the offer? Save 17% when you sign up for an annual plan. CUSTOMER SERVICE Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com ACTIVE IN ALL MAJOR US CITIES Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC. WAYS TO PAY Apple Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash. PROMOTIONAL TERMS $100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 7 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.

Top Reviews

  • I wish this service was better..


    By MikeJC86
    I decided to give Postmates a try after seeing the delivery prices being hiked up on door dash and talking to some of the business owners and finding out that they have no say in that...so my very first order with Postmates..gets delivered to the wrong address, and I don’t know what address because there’s at least 30 different units on my street..I tell them and to their credit they apologize and give me a credit which I then give them a second chance and order again hoping it’ll work...well it gets delivered to the right address this time...but it’s the completely wrong order..again they apologize and give me a credit..fine,I appreciate it...I order 2 more times and it goes fine,no issues...and then I order today and not only is my ordered delivered to the wrong address with the picture clearly not showing my house, but the driver clearly ignored my directions of where to leave it. Then I follow the steps through the app and I get the template response basically saying because there has been prior issues with my delivery orders there’s nothing they can do...so I guess I’m just paying for other people to get my food now because delivery is to complicated and it’s easier to brush an issue like this to the side..even though the delivery fee is ridiculous, at least with doordash I always get what I order and they always respond to me like I’m a human being when I reach out to them..I’m so frustrated with this service..
  • They’ve changed things (UPDATE 5/23)


    By Kanxizmsmosaall
    This company is unprofessional. After leaving this review, my account was suspended. There’s zero contact information for a customer service line. They have to come to you. You can’t just call them, which is ridiculous. So upon doing so, they get back in about 20-30 minutes saying my account was flagged for suspicious activity and cannot be reinstated at this time. They didn’t tell me why it was suspended (what suspicious activity was apparently being done) nor why they couldn’t fix it. This is ridiculous. You get less options and selections upon ordering. Take for example, if you order from QDoba, you should have options to add into your order because it’s all custom. You should be able to select what kind of beans, tortilla, meat, rice, etc. you don’t even get half of the options you would get in store and that doesn’t make sense. You don’t actually get to customize anything how you want it, and there’s multiple restaurants with this error. There’s no space to “add additional information” either for a sauce or something you know they have in store, but isn’t being listed as an option here. Also, the app works until you actually place your order. Then it shuts down and kicks you out of it completely to where you can’t follow the order or get in contact with someone, should you need to. This has been happening for weeks. Every time I open it, it crashes. But only after the order is made.
  • How not to get your food...order through postmates!


    By Trickman2
    Update: Postmates refunded us. Raised it from 1 star to 3 stars We ordered through the Habits website. 6:30pm. Upon getting options for delivering the food we selected Postmates. Over a hour went by and nothing. We tried to get a hold of Postmates and couldn't. I finally got a hold of someone at the habit and was told it must've been picked up. 30 minutes later...still nothing. At this point I contacted the habit again and they called the restaurant directly. Finally I discovered the order was still sitting there and had been for over a hour. Well that is nice... my kids are hungry and it is 8:45pm. I got a hold of a nice lady at the Habit and she had them remake the order. I got in my car and drove to grab my order. At 9:15 pm we sat down and ate. We contacted Postmates and finally got them on the phone and they told us to basically pound sand. The Rep basically if no driver wants to grab your order then it automatically switches to pickup without you knowing it. Good job Postmates....way to ruin our night and make my 7 and 8 year old eat at 9pm at night. Other services out there...they don’t care about their customers and if something goes wrong it is impossible to get a hold of them at night to find out what happened. So do yourself a favor don’t order through Postmates...if something goes wrong you are up the creek without a paddle.
  • Disastrous app


    By kmc3398
    Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!
  • DO NOT USE POSTMATES


    By Dorduda
    As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.
  • Terrible Service


    By Blackroses24
    I placed an order to receive a home wrecker burrito at Moes. When I finally get my order it was wrong. I figured no big deal I’ll contact Postmates. Which I might add is terrible that is only through email and they take forever to reply. I tell them in the email my order was wrong and I even have the wrong receipt. They reply back and said everything I ordered is what I got. I’m looking at the plate they gave me and it’s definitely not the burrito I ordered but someone else’s food which I might add wasn’t even complete because they ordered a meal that was suppose to even come with a drink I didn’t even get. I even took proof of the receipt and the meal I got which definitely doesn’t coincide with what I ordered on the app. I reply back to them and they still investigated again and said again what I ordered is what I got. How the hell you going to tell me the burrito I ordered is what I got, when your not even here in my house looking at the plate I have. Long story short they gave me a credit for the issue. I don’t really care about the food. Food is food. But what really bothers me is that fact that they kept telling me what I ordered is what I got and the person who was suppose to get this meal I’m sure got mines or someone else’s. Its the principle what matters. If that’s how this company conducts business than they shouldn’t be running this business. Very unprofessional. I’ll just use the credit and delete this app. Terrible service and shame on them.
  • Never using Postmates again


    By out of patience for postmates
    I have had multiple cases of my orders being marked as delivered when they aren’t actually being dropped off to me. Customer service responses are so generic like they are just cut and paste for every single issue. I once had an order take over an hour and a half before being picked up and so I cancelled it since the food would have been cold anyway and Postmates told me that they were still going to charge me because the driver picked it up and was in route to my house even though it was an hour after the estimated delivery time. I never once got an update that the order was going to be late. I called the restaurant and they informed me that my food had been sitting there the entire time waiting for a courier. Other times, the app allowed me to order from restaurants that were closed and my order just sat there until I had to manually cancel. I have witnessed drivers slowed down outside my house, mark the items as delivered and drove off without bringing anything to the door. I had a restaurant call me and tell me that they were cancelling my order because the driver was screaming at them trying to get a lot of extra food for free by saying that it was a part of my order. When items are wrong on my order I get told that they won’t refund me even if I’m missing the items that I paid extra for (like guacamole for example). There are so many other food delivery services. No one needs to ever use this app.
  • Would not trust this service.


    By Alyssa Antoneth
    Had the worst experience using this service to get chicken wings from Wing King delivered to my house. I placed my order using the app at 6:40pm. First of all, the menu prices on the app aren’t the same as the actual restaurant so you don’t really know how much you’ll get charged til the very end. Initially my order was going to be about $45. The app states that it will take 50-60min to get my order, that’s fair. After 40min passes at 7:19pm, I get a text from my Postmates driver saying the order will be ready in one hour. Over an hour passes by at 8:36pm, and my food still has not came or have I heard from the driver. I call the Wing King to ask what happened and they state that I need to call my Postmates driver because the food is ready and has not been picked up. I attempt to call/text the number that text me and can’t get through. Finally on the app I find a number that reaches the driver and she says that the kitchen got backed up and she’s going to get the food right now and be right over. My food came to the door at 9:14pm. Cold and with no receipt. Later find out that the app is charging me $75 for my food from an additional $12 service fee and a $6 delivery fee. I did not tip. I followed through with Postmates and filled out twice that I had a bad driver and bad service but no one has contacted me in any way or form. I’m absolutely shocked. Please learn from my mistake and do not waste your time or money using this app or service!
  • Very unimpressed


    By Cara7071985
    I was excited about this app but after my first use, I deleted and will not use again. I placed an order. The driver assigned to my order went to pick it up and the order was not at the store. The driver contacted me to let me know and said he didn’t know what to do. I tried contacting postmates but there was no number to call. You can only submit a request. The issue was eventually resolved and my order was placed and my driver picked up my order. When my driver was on his way to me, he said the postmates app stopped working. I had to give him verbal directions on the phone. My order was delivered much later than it was supposed to arrive. This was not the driver’s fault. My driver, Melvin, was very professional and nice. He was awesome. He spent over 2 hours on my order. The app was messed up and would not let me give him a tip. My husband contacted postmates through Twitter to see how we could tip him. My order ended up being refunded, thankfully, but we still wanted to tip our driver. Postmates told my husband that we wouldn’t be able to do that. Melvin spent over 2 hours helping me get my food and he was not compensated for it. I would have given him cash but I didn’t have any on hand. Completely unimpressed with this app and the company. Even though I got a free meal, I will never use them again because it was more of a hassle than a convenience. I also don’t think they treat their employees very fair and I won’t support a business that does this.
  • Watch out for credit card fraud with this company!


    By Maxtnyc420
    This is the worst company I've ever dealt with! I have a literally dealt with better customer service stationed out of Third World countries where they barely speak English! Following placing a single order it took me five days to resolve a simple issue! Nine days later I am still dealing with the ramifications of having placed one simple food order through this company. For the last three days I've been trying to get in touch with this company because they have been making unauthorized charges onto my credit card. I have sent a dozen emails in the last 72 hours and not a single person from this company has bothered to respond to me! They are literally conducting illegal and fraudulent activity and won't even respond to the consumer who is being affected! Nine days ago I asked them to cancel my account and I am still waiting for them to do that and in the interim I keep getting charges even though I'm not placing any deliveries! The only way to reach anyone at this company is through the stupidest support request form on their website and then you need to wait for them to respond! Please tell me how email is a suitable form of customer service when you're dealing with food delivery?! If you have an issue with your food on Saturday guess what you may not hear from the company till Monday! Literally just save yourself from the frustration, The grief and the headaches that will follow by ever using this company

External Links

Postmates Inc. Official Website

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Disclaimers:
This page was last edited on 2020-05-19.
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