My Doctor Online (NCAL Only)

My Doctor Online (NCAL Only) Wiki

Written by Kaiser Permanente


Rated 3.36303 From 449 Votes
$ 0.00
  • Last Updated: 2020-04-21
  • New version: 6.3.2
  • File size: 116.71 MB
  • Compatibility: Requires iOS 11.0 or later. and Android 4.4. KitKat or later

My Doctor Online (NCAL Only)


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My Doctor Online (NCAL Only) is an iPhone and Android Health & Fitness App, made by Kaiser Permanente. Today, it has gone through many interations by the developers - Kaiser Permanente, with the latest current version being 6.3.2 which was officially released on 2020-04-21. As a testament to the app's popularity or lack thereof, it has gathered a total of 449 Reviews on the Apple App Store alone, with an average user rating of 3.36303 out of a possible 5 stars.

How does it Work?


My Doctor Online for Kaiser Permanente Northern California members. Stay connected with your doctor and care – and your family's – anytime, anywhere. App features: • Schedule appointments, including video visits, in Medicine, Women’s Health, Pediatrics, and Optometry. If your doctor has made a referral, you can also schedule a specialty appointment using the app. • Try an E-visit for quick, convenient online care for common health concerns. • Join a video visit right from the app. • Receive appointment reminders and details, cancel or reschedule appointments, and access past visit information. • Get preventive health reminders. • Refill prescriptions. • View lab test results. • Email your doctors and attach photos from your phone. • Call our 24/7 Appointment and Advice Call Center. • Search for doctors and health information. • Get timely health tips to help you stay well. My Doctor Online: Your personalized care in one place! Getting Started After you download and launch the app, you’ll be asked for your kp.org user name and password. If you are a Northern California member and don’t yet have a kp.org user name and password, you can register from the app – just tap “Sign In Help” and follow the prompts.

Top Reviews

  • Great Care; Poor Info. at the Same Time


    By Marley125Mac
    From direct experience, I am a strong advocate of Kaiser Permanente’s quality and services, except in one crucial area: online connective help. Kaiser is about as non-user friendly as you can get in this regard. Given its core location in the San Francisco Bay Area, why this is so at Kaiser is a mystery. For the patient, the system is difficult to use and not intuitive. Whatever may be Kaiser’s tech history, it is time to start over and creat a system of communications that works for people seeking medical care. I worry about Kaiser members who fail to figure out how to make the system work and place themselves in medical danger as a result. (Even with a Ph.D, I find it all way too cumbersome.)
  • Good potential, poor execution


    By cassandrare
    This app has potential to be a great mobile app to book appointments and manage my healthcare. I was excited about finally having an app for kaiser. I knocked two stars off because the app / kaiser website is always having “technical issues” and also, whenever I try to book an appointment, the app never tells me what time the appointments are. So, I can’t book appointments on the app since I can’t see what time the appointments are. Yes, I’ve deleted and re-downloaded the app. Yes, I’ve logged out and re-logged back in. And yes, my app is updated to the latest version. Upsetting!!
  • Log in issues


    By Jae-qi
    The layout of the app is fairly easy to navigate and I’ve been able to make appointments with no issues though it can take time to see the appointment times available. However I feel the choices are limited as to what you are making the appointment for. My main issue is the login. I’ve had to reset my password so many times and still get an error message! Twice it happened right after I changed the password! I never have this issue when logging in on a web browser. It’s finally come to a point where I stopped using the app entirely because I was so frustrated.
  • Online Doctor App DOA!


    By Doctor Pill
    Kaiser is great as long as you go to the main Hospital, or to a clinic by appointment. I am also happy with the speed of seeing a general practitioner. However, their tech support and online services are DEAD ON ARRIVAL!! The worst part is that KAISER DOESN’T CARE that their patients struggle to connect with them. They send out gobs of surveys, but then must throw them in the trash, because NOTHING ever changes. This app is very frustrating to use, is not friendly to IPads or IPhones, and can be easily done without by simply using Kaiser’s main on-line web page. I don’t know what Kaiser does with all our health insurance money, but it sure isn’t spent on developing friendly software!
  • Slow and not user friendly


    By Софик
    It is painful to use this app. It’s very slow and hard to navigate. The UI is all and badly designed. I had My chart app from previous provider and it had the same (or even more) functionality but a lit more clear. I especially like those “learn more about this test” that take you (after 30 sec) to “we’re sorry, there’s no info” page. What? Disable the link then. And I have the other Kaiser app (yeah, they have 3 that do almost the same thing which is stupid) and it’s a bit better.
  • Continuous ‘Failed emails’ to doctor


    By Phanieisaunicorn
    I have a nice set of doctors who actually email and communicate with me through this app. The problems I’ve been encountering recently though, are not being able to send emails anymore. It keeps telling me it failed, it gives me the option of retrying, and then gives me the failed notice again. It’s been about 4 days that I haven’t been able to communicate with my doctors. I can only receive their emails, but not send them.
  • Responsive .. very, very responsive.


    By Texas Janis in CA
    The system to obtain appointments, test results, and all manner of interactions is Excellent. One needs To familiarize oneself to the On-line website. If not possible, the phone is excellent. I’m 73 and have no problem with their clear website. Please note - there are simple ways to send a direct note to your Doctor. Just ask how If unclear. Very nice and helpful employes.
  • No problem


    By czebquim
    I’m surprised at all of the complaints about how the app works. Apparently I’m lucky enough to not have had any issues. And maybe it’s been fixed. I’ve seen improvements over time like the recent addition of access to letters, like the referral letter I received for outside care. In sum, the app works well for me and gets better.
  • Test RESULTS? BUG: 404


    By ThriceThinker
    I was making good use of the KP app, but got an appointment reminder with the link to this one. It does seem to aggregate links to useful info (esp. family vaccination status), but I could NOT view test RESULTS here, just about everything else about the tests. That seems to be just a glitch. I was able to open that KP app simultaneously using the same login and access test results.
  • Terrible


    By ubcbie2020
    I could not connect to my video visit despite having strong wifi and 4G connection! I tried it on 3 different devices and the app kept saying it was having trouble establishing a network connection, and the website just stalled when I pressed “start call”. I am so disappointed because in the days leading up to the appointment everything seemed to be working fine, I was getting notifications and there was no indication that anything wasn’t working properly. I am really frustrated that I had to miss this appointment.

External Links

Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2020-04-21.
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My Doctor Online (NCAL Only) content and materials are trademarks and copyrights of Kaiser Permanente or its licensors. All rights reserved.
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