By DRL 619
This app rarely ever lets me update my test readings from my One Touch Vero Flex meter. It tries to sync with the meter and fails. It has not worked since the last update for the last three months except maybe two or three times in the last 30 days, so I know it can work sometimes and is not totally screwed up and nonfunctional all the time.
This has been the normal way it malfunctions since I installed it almost a year ago. It worked OK until the first update and since then every update makes it worse.
I cleared the app and reloaded a fresh copy several times and that did not change anything.
The data logger that came with with the meter will update the readings in the One Touch database automatically every time I use the meter if my iPad is within range even if it is off in standby mode. The Kaiser app also automatically uploaded meter readings before the first update but has never even worked with any kind of attempt to upload a meter reading since the first update.
Nobody from my Kaiser caregivers has ever asked me why there have been no new meter readings for the last month so I guess it is not as important to them as I was led to believe, but the meter readings are at least actively stored and reviewed by LifeScan who made the meter and still support it with updates to the app that still continue to work as expected.
Cranky log in, access issues
By ya li ka
Several issues: 1. Cranky log in accepts fingerprint, then suddenly doesn’t. 2. Interface email options are displayed asymmetrically, so it’s hard to gauge initially where to press to just review previous emails, not to write one. 3. Writing an email usually results in a message expressing disappointment that it cannot be sent at that time, so your careful, heartfelt pieces may come to naught. Unless, of course, they get through anyway, in spite of the pop up telling you they wouldn’t. 4. You found an email from Kaiser you’d like to read again? Good luck! As often as not, it may be blocked by a notice that the message could not be accessed at this time. 5. You discovered a typo you would like to correct before sending your message? Good luck being able to see what it is you are changing, as, once you tap where want to write, the screen moves instantly up, and out of sight. At which point, you will need to order a sedative.
Good potential, poor execution
This app has potential to be a great mobile app to book appointments and manage my healthcare. I was excited about finally having an app for kaiser. I knocked two stars off because the app / kaiser website is always having “technical issues” and also, whenever I try to book an appointment, the app never tells me what time the appointments are. So, I can’t book appointments on the app since I can’t see what time the appointments are. Yes, I’ve deleted and re-downloaded the app. Yes, I’ve logged out and re-logged back in. And yes, my app is updated to the latest version. Upsetting!!
Great Care; Poor Info. at the Same Time
From direct experience, I am a strong advocate of Kaiser Permanente’s quality and services, except in one crucial area: online connective help. Kaiser is about as non-user friendly as you can get in this regard. Given its core location in the San Francisco Bay Area, why this is so at Kaiser is a mystery. For the patient, the system is difficult to use and not intuitive. Whatever may be Kaiser’s tech history, it is time to start over and creat a system of communications that works for people seeking medical care. I worry about Kaiser members who fail to figure out how to make the system work and place themselves in medical danger as a result. (Even with a Ph.D, I find it all way too cumbersome.)
Continuous ‘Failed emails’ to doctor
I have a nice set of doctors who actually email and communicate with me through this app. The problems I’ve been encountering recently though, are not being able to send emails anymore. It keeps telling me it failed, it gives me the option of retrying, and then gives me the failed notice again. It’s been about 4 days that I haven’t been able to communicate with my doctors. I can only receive their emails, but not send them.
Email not functional
I don’t have any issue with login but had no luck when attempting to send emails.
I’ll write the email body, and if I (accidentally or purposely) go to other section, the email message body disappears, and I have to start all over again.
I learned the lesson after wasting time, made sure to “save” my message, so I still have it when it disappears. Turned out this didn’t work, it still gave me an error message “fill out all the fields” even though they are filled. I give up! I wanted to use app so my photos were easily uploaded from phone. I had this problem more than an year ago but still not fixed...
Log in issues
The layout of the app is fairly easy to navigate and I’ve been able to make appointments with no issues though it can take time to see the appointment times available. However I feel the choices are limited as to what you are making the appointment for.
My main issue is the login. I’ve had to reset my password so many times and still get an error message! Twice it happened right after I changed the password! I never have this issue when logging in on a web browser. It’s finally come to a point where I stopped using the app entirely because I was so frustrated.
Online Doctor App DOA!
By Doctor Pill
Kaiser is great as long as you go to the main Hospital, or to a clinic by appointment. I am also happy with the speed of seeing a general practitioner. However, their tech support and online services are DEAD ON ARRIVAL!! The worst part is that KAISER DOESN’T CARE that their patients struggle to connect with them. They send out gobs of surveys, but then must throw them in the trash, because NOTHING ever changes. This app is very frustrating to use, is not friendly to IPads or IPhones, and can be easily done without by simply using Kaiser’s main on-line web page. I don’t know what Kaiser does with all our health insurance money, but it sure isn’t spent on developing friendly software!
Works but . .
Why is ALL of Kaiser’s software so cumbersome!? Everything seems to be best written for MS, when most everyone nowadays use iPhones? And too many buttons, kind of a trial and error to master . Crowded interface. A lot of their customers are Seniors (me included) which should have things a bit simpler for those not so tech minded
Slow and not user friendly
It is painful to use this app. It’s very slow and hard to navigate. The UI is all and badly designed. I had My chart app from previous provider and it had the same (or even more) functionality but a lit more clear. I especially like those “learn more about this test” that take you (after 30 sec) to “we’re sorry, there’s no info” page. What? Disable the link then. And I have the other Kaiser app (yeah, they have 3 that do almost the same thing which is stupid) and it’s a bit better.