Going downhill quick
This app used to be the gold standard of sports apps. Now, it is really buggy at best. There is a vast amount of information if you can get the app to function well enough to get to it. I have an iPhone 11 Pro Max that has been fully updated so whatever issues exist, they are by the app developer. I expect better from a multi billion dollar organization.
Took away another star because the videos are so dysfunctional, it is ridiculous. All of the videos have to load because MLB wants them to auto play for whatever reason. Not only is this a terrible, clunky, buggy experience, but it’s just a bad idea because a lot of the videos have the other team’s highlights mixed in which I am not at all interested in. I used to come here to check the standings, but I have to dig for those because MLB wants me to play some game instead presumably so they can generate even more revenue. My app has been deleted and reinstalled and my iPhone 11 Pro Max is as updated as it can be. I’m done trying to solve the MLB app problems on my end. Time for them to be better. The easiest solution to this problem is to just use another app for the standings and do without the highlights. They’re not worth the frustration anyway.
Video function fixed; notifications still MIA
UPDATE: I owe MLB half an apology. I hadn’t updated my iOS; I did, and video highlights are fixed. So that one was my fault. However, my next notification about a condensed game will be my first this season. (And I did everything: logged out, uninstalled, restarted iPad, reinstalled app, logged in and redid settings again. I’m now done trying to make this app work the way it’s supposed to.) So we’re up from 2 stars to 3. It’s nice; it just doesn’t do what it should.
When this app works, it’s fantastic. But all year I keep seeing “No highlights currently available.” Uninstalling and reinstalling fixes that problem, but I’m not about to reinstall an app (and log in, and set my preferences) every day. The treatment of condensed games was a mess for several weeks. Now they’re finally showing up in the right place, but I STILL haven’t gotten a single notification all season that a condensed game was ready to watch.
The videos, especially condensed games, are my favorite part of the app. So I’m sure you can understand why I’m miffed. Simply put, a well-conceived app is performing very poorly.
The app is good but
By Imported to Detroit
For this app it used to really good but all it is the idea of paying $125 for ads. When I first started to purchase this app years ago there were few ads but now there are way to many. The ads are also very repetitive most of the time for one restaurant the whole game or one politician at every ad brake. I run an blocker also on all my devices which prevents me from seeing a ton of ads with other apps or services but it seems to not work with app. Bring back the out of date highlights during ad brakes. Another thing is they are through sponsorships making so that the app is useless because there is the free game of the day and a free game of the week on other services along with days were every game is free. In conclusion, not only do you have to put up with the broadcasters ads and the ads around the ballpark, but now there are ads in game brakes also which are becoming to much. I got the app because I was sick of the ads on my TV because at the time there were to few but now there are way to many, the games are uninteresting, and baseball is becoming the sport of the old and not the young because it has lost its appeal.
Some things I’m upset about watching in VR is when watching the field view it would be great to watch where the ball is flying to and watch the players cards move around the bases. And maybe even minor cards for the infield and outfield defense to watch how they move around the field interactively. The other thing I’m upset about is pictures that come across the plate take about 15 seconds to register on the screen. And when a batter changes and even when a runner goes to base it takes about 30 seconds for their player card to move either to a base or having been struck out for it to change to another player. So even though the technology is here the actual transition from it being logged in, however it is being done, to the graphics in VR takes way too long it’s not real time. So when I’m listening to the radio broadcast when it’s a blackout game or even watching on the screen with a televised game that’s happening at least 30 seconds before The graphic shows the play or runners changing bases or batters changing by at least 30 seconds.
What’s with all the ads???
UPDATE: I’m taking another star away because it’s worse than greed. It’s apathy evidently. They acknowledged this is actually an issue but aren’t able to resolve and I guess I’m just left with a poor user experience?? Not even a “we’re aware and working toward resolving” or giving any indication they intend to address an issue they admit I am having. Here’s the rundown - I contacted support through the app and was advised as an MLB TV subscriber I shouldn’t be seeing ads all over the place like I am. I was advised to logout and back into the app. No change. I was next advised to uninstall/reinstall the app. No change. It seems that’s where they plan on leaving it. Last email said if my issue persists to contact Apple support...
MLB must be struggling because this out of market fan can’t watch a single highlight without a preroll ad anymore. Having paid over $90 to follow my team and still get these and now in app banner ads near the bottom menus??? Really frustrating and annoying. At least watching games is flawless but outside of that the user experience just reminds that you’re nothing but a set of eyes to blast ads at, even as a paying subscriber...
MLB app is full of glitches & they won’t take responsibility
Update: Take a look at the recent reviews. Everyone is experiencing issues with the app. There hasn’t been an update in a week, but MLB says to delete and reinstall. That is MLB support in a nutshell. Everyone’s devices are the problem... not their terrible app. Hey MLB support how about you own your issues, admit the app is broken, and say you are working to fix it.
The MLB app used to be the gold standard of sports apps. That has changed dramatically in recent years. They simply cannot get their app to function reliably. This is true for the 2021 season and their latest update. The videos under the scores tab do not work. When you are scrolling through videos it will automatically scroll to the top of the video list the second you take your finger off the screen.
I attempted to contact mlb support about this issue and they responded with a completely unrelated answer. MLB continues to drop the ball. They simply cannot get their app to function properly. Avoid this app until the MLB demonstrates consistent reliability in app functionality.
Much of the app doesn't work if you don't have iOS 12
It's nearly a month into the 2019 season and the MLB At Bat standings and stats still have not been updated. Instead of current 2019 standings, the app still shows 2018 standings. Same is true for stats. And when I called up MLB support, I was told that if you don't update to iOS 12 you will not be able to get current standings or stats, even with the paid app. I chose not to update to iOS 12 for a good reason - many of my favorite apps will not work at all with iOS 11 or 12. It's a Catch 22 situation. I don't blame the developers of these other apps for not wanting to change their well-designed and perfectly functional apps simply because Apple updates the iOS. MLB needs to fix the app so that standings and stats will continue to work even without iOS 12. Ironically, the MLB At Bat features that continue to work without iOS 12, such as Gameday, are much more sophisticated features than standings and stats are. I can get current standings, stats, and scores on the free Yahoo Sports app and CBS Sports app, so why bother with the MLB app at all? MLB: FIX THIS APP!
Update: ads and ads and more ads. This is worse than watching live TV.
The app is confusing to navigate, I can't find in app purchases and the service is useless. The app and the service reminded me of why I stopped watching baseball...it's all about money, politics, and juicing the fans. They don't care about the fans or our experience. I Subscribed to At Bat. Realized you get almost nothing for your money. Subscribed to MLB Premium. Couldn't watch the live Yankee game tonight because it was blacked out even though I'm in-market. I could watch games from other markets but not my own market(???????). Still Can't watch the Yankees game from the archive. Still blacked out. But I can watch a live game from the west coast. Makes no sense. This app is garbage and the service is garbage. You're paying for MLB's licensing politics where the fans don't matter and get screwed coming and going. I now remember why I stopped watching baseball. Dirty business that gives the fans the short end of the stick every time. This app is just another example and the service is yet another one. Pass
By Big Deal in Real Town
The MLB app is riddled with ridiculous ads on nearly every page and EVERY video. I'm sorry but with ticket prices as high as they are, food, parking, merchandise, etc I can't afford to take my family to a game. So pardon me if I think bombarding us with ads for additional revenue on your app just to watch a video isn't ridiculous and quite tone deaf. Does MLB really need that additional revenue? Pathetic.
And please stop combining stats into one. You guys are really missing the boat trying to make us look at one "league". Fans love the two leagues, the divisions and the inter league rivalry. I want to see who is doing what I'm each league, not a combination. You're killing the golden goose but what sport in America isn't these days?
So... keep pricing your future fan base out of the stadiums, then cloud the app with ridiculous ads and watch where you are in 10 years. You won't have the revenue to hand out these lavish guaranteed contracts to overpaid athletes. There is a massive correction coming. I have a feeling you won't see it till it's past too late.
Overall, love this app! Huge Brewers fan, and this app makes it really easy to stay up to date on what’s going on! There is one thing that would really make this app better, at least from my perspective... I am really critical about the way my iPhone is displayed, especially the wallpaper that I have. I usually use one of my favorite teams/players, and I often get those from my team apps, such as my Bucks and Packers apps. My app has a Brewers cover, but one of my relatives gets wallpapers instead of the app covers. It may be because that person has a Samsung phone, but I’m not sure... I think that, however it may work, there should be both available for both types of phones. But like I said before, great app. That one thing would certainly bring my rating up to 5 stars.