Need to make some changes
There needs to be a way to remove more than one saved item at a time on boards, you have to remove them one by one and it forgets the spot you are at and goes to the top automatically. Also stop sending me more picks for you notifications it can confuse you into thinking you have an actual message or change the color from orange to another color keep messaging the same or make it red. Also make a way to remove my phone number I change my number and now I can’t access unless OfferUp sends me a verification even after I log in. I have email and password I would like to remove my number for my privacy I should have a option but once you use a number you have to keep using one. Meanwhile if you never use one you don’t need to use it as a verification. And stop asking me do I love the app it’s annoying you guys don’t even add features or changes but ask me constantly. Also a way to search by ratings and by how long they been on the app because so many scammers are making profiles the same day and are posting ridiculous offers. Also a better way to narrow down what I want to buy example if I’m looking for an iPhone 11 the 11 pro or pro max models show up when I’m looking for a specific item instead of just putting them in a melting pot make it a way I can specify exactly the item I need. Make some changes and the app would be much better it’s a decent app besides things I just named. Love the fact I can look nationwide very good feature.
Great app!! Customer service needs work.
Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!
THE BEST SELLER APP
Offerup is seriously the best selling app (for me). I stay in the Dallas, TX area and as you can imagine there are a lot of people here. So, I guess there’s a lot of traffic in my area for selling and buying items. I have over 700 sales and with all 5 star reviews. Anywho, the only issue, which isn’t really an issue. I’m just being picky now because offerup is so perfect lol. The only flaw I believe offerup has is the fee for shipping your items. I know Facebook marketplace only charges a 5% fee of the item price (it doesn’t take in account the shipping cost, which is good). Mercari charges a 10% fee (of the sale, doesn’t take in account the shipping cost as well). If offerup could go back to being somewhere in the middle like it used to be when they first started, that would be awesome! I think they were charging like 7.9% when they first opted in the shipping option, then increased to 9.9% and now we’re at 12.9%. I’m just worried they’re going to keep increasing and with shipping prices increasing as well, it makes it a little tougher to really make money as a seller and to give good deals for the buyers. That’s it, that’s me venting haha, but offerup is great! If you have issues with offerup, good luck reaching them through their email or app. They only respond to me on Twitter. So, give Twitter a shot!
No contact information for customer support
By Sally KS
I almost feel like I should give them one star but I’ve been able to do a couple of successful transactions on offer up hence the two stars. Been trying to send a message to customer support but it keeps directing me to their help page which just has a bunch of topics that are not specific. I don’t know if it’s because the app is poorly made that’s why it doesn’t have an option to send more pictures in the messaging page which forces you to send your phone number to a seller if you want more pictures of an item you are interested in. This is especially problematic and contradictory since offerup discourages members from exchanging phone numbers. But how can one get a more detailed description of an item? Or are we supposed to simply take the seller’s word about the product. I tried reaching customer service to make inquiries but it kept taking me back to the help page which like I said simply covers a bunch of topics and leaves no specific information on how to contact anyone one. The closest I got were links to Facebook, Twitter, Instagram and Pinterest. Some people like me are not on any of those platforms for personal reasons and I find it puzzling that offer up will rely on social media outlets to communicate about some sensitive matters with its consumers. I hope someone from offer up reads this and looks into the matter or better still contact me. This write up was a last resort to trying and reach out to someone from offer up
Edited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands.
Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller.
What would make OfferUP TEN TIMES BETTER.
By dark knight writer
OfferUP would be ten times better i if everyone was a verified member and there wasn’t allowed any fakes or frauds. Usually my inventory would be flying for sale, but recently it’s been laying going nowhere due to all these fake people mole on here like collectors and whomever else that don’t belong on here, I haven’t made a sale on here because it seems as if someone is telling people not to buy anything, it’s just not the same, I can tell you this, is make this site one hundred percent better if given the opportunity but Opportunity has been taken away like most of our civil rights Americans give away each day. I’m a fighter and a person who stands up for what I believe in, I’m not someone who just takes the easy way out, those people are all the people who were the mistakes coming in. I’m 36 looking for a job, profession I know I can build and help rise, so if any job opportunities are available please let me know, sorry I can’t see my writing for some reason but how fully this finds someone with authority or in charge of hiring or building OfferUP to be a much better site, I’m sure your fully capable of doing it yourself but a little help from the right person(s) would never hurt. God bless and stand up for your rights, don’t ever sell out. Thankyou
Customer service is down to a automatic replying program even when being sexually assaulted
By wake up offer up!!!
I had someone pretend to be interested in an item only to try to get me to meet them at a bar when I told them I was married and my husband would meet them for the sale they changed their mind and I asked why they said openly they were trying to get me alone in a dark place and when I said they would be reported they said they would just make another profile. When I notified offer up 3 times and even demanded a supervisor or real person I got the same auto reply even as a reply to my follow up to the auto reply, “we are sorry and can see when this happens as frustrating. We will open an investigation but you won’t be able to see the results we suggest blocking them”. So they say they will open an investigation but you won’t know what happens and to block them so you won’t know if they were removed. I also had a item I was selling that recently jumped in value and had a bunch of people call me derogatory names (not the small ones) when I sold it to the first person to pay. I reported. What did offer up reply? “We are sorry this can be frustrating we will open a report but you won’t be able to see the results. We suggest blocking them”. Serious you charge 13% for using the shipping service yet you earn nothing as there seems to not be a single human working there even when they e become the new sexual rapists Craigslist
Btw they ask you to email them. They never reply
Love the app but a few notes
Let me start by saying I love this app. It’s been so fun selling on here especially during covid since my hours got cut quite a bit. I really like the look of the new update and the new categories/detail options are nice. There are a few things I wish were better though.
First, when I set the location for my listing it always changes after i press publish. It’s SO annoying! I’ll have to edit the listing 2-3 times to make it stay correct and now its been like 4-5 times per listing since the update. Second, I like the new categories and I like that you can list the material. I think it’d be cool if we could then filter listings by those things. I’d like to be able to click on "Wood" and then only have things made of wood show up. And then speaking of filters, it’s great that you can sort to have the nearest listings appear first but it’s utterly useless since listings never expire. If you sort it that way you’ll just get a whole bunch of stuff listed 2 years ago from now inactive accounts. But yea all of these things are pretty minor. Overall a great app. Mainly wish the location thing wouldn’t change after i publish my listing.
By D Sheebo
The one thing that should have been at the top of the priority list is giving existing clients access to a support staff! Not done! Reading worthless articles is annoying! Just go ahead and tell me... I will never be able to access my letgo chats again right? This will ruin my legal case! As well as my chances of completing a deal with someone that I have no idea how to contact any longer! Both apps were very good for their purposes! Quite similar too! Why you think it is more important to explain how to list or buy on OfferUp, is a mystery! Frankly, anyone who has done anything on one, will have no difficulty doing so on the other! With the lack of proactive intelligence used and important details left out, I have to say that this merger might go down as the absolute worst integration of two companies/services/information in history! The simple fact that the items about which you chose to educate everyone, are completely mundane and self explanatory, really sheds light on how low budget the operation will be from here on out! This idiocy has really screwed me up! I guess I’m done! The only positive is, I now only have to delete my account from only one place! I can’t help but picture your boardrooms filled with children with crayons, attempting to coordinate and plan out this merger! I’ll stop drilling home the obvious now. You guys have got to be quite embarrassed already! For the 5-10 people who haven’t used either. You’ll enjoy the app!
Best marketplace app
I have been using offer up for almost a year now and I have to say it's one of the best marketplace apps out there. I have made about $6,000 on the app in 6 months. I love using the app it is very straight forward and fun to you use when you make a sale. The only problem I have is a lot of people on here send you a legitimate offer but then never respond. This is very frustrating and I think they should implement a penalty system for late replies that way sales can be made faster and buyers can get the item quicker. If they did this I think this app would be revolutionary and more people would be using it than they already are!
Fast forward a year and I have been using this app for almost 2 years I have sold over 200 items and while this app did make me money in the past it is no longer worth my time. Mainly because the developer has still not implemented a system that corrects the non responders on this app. The community for this app has kind of ruined the experience. Because the developer has not taken action on this issue the problem has gone even more rampant and has made a once good app mediocre. It’s very unfortunate because this app had tremendous potential but unfortunately the community and the developer have short come that. That’s why from this day forward I will be deleting the app it was good while it lasted.... so long Offerup!