Cisco Jabber

Cisco Jabber Wiki

Written by Cisco


Rated 4.62442 From 15,158 Votes
$ 0.00
  • Last Updated: 2021-06-09
  • New version: 14.0.2
  • File size: 148.38 MB
  • Compatibility: Requires iOS 13.0 or later. and Android 4.4. KitKat or later

Cisco Jabber


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Cisco Jabber is an iPhone and Android Business App, made by Cisco. Today, it has gone through many interations by the developers - Cisco, with the latest current version being 14.0.2 which was officially released on 2021-06-09. As a testament to the app's popularity or lack thereof, it has gathered a total of 15,158 Reviews on the Apple App Store alone, with an average user rating of 4.62442 out of a possible 5 stars.

How does it Work?


Cisco Jabber™ for iPhone and iPad is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities on Apple iPhone, iPad, iPod touch, and Apple Watch.  Escalate your Jabber calls into multi-party conferencing with Cisco WebEx® Meetings.  This integrated collaboration experience works with both on premise and cloud-based collaboration architectures. This application supports the following capabilities: • Integrated voice • High-quality video with interoperability to Cisco TelePresence and other video endpoints • IM, presence • Visual voicemail • One-tap escalation to WebEx meetings (cross-launches the Cisco WebEx® Meetings application) • Meeting control in Cisco Meeting Server(CMS) meeting Device and Operating System Requirements: The latest Cisco Jabber for iPhone and iPad Release 14.0 is supported on iOS 13 running on an Apple iPhone 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus , 8, 8 Plus, X, Xs, Xs Max, XR, 11, 11 Pro, 11 Pro Max, 12 series, SE and SE2, Apple iPad 5th, 6th and 7th generation, iPad Air, iPad Air2, iPad Air3, 9.7-inch iPad Pro, 10.5-inch iPad Pro, 12.9-inch iPad Pro 1st , 2nd generation and 3rd generation, iPad mini 2, iPad mini 3, iPad mini 4, iPad mini 5, or Apple iPod touch 6th generation. Cisco Jabber is also supported on watchOS 6 running on an Apple Watch, Watch 2, Watch 3 and Watch 4. For more information about Cisco Jabber, visit: http://www.cisco.com/go/jabber IMPORTANT: If connecting to Cisco Unified Communications Manager, administrators must enable the correct Cisco Jabber for iPhone and iPad configurations, or proper connectivity will not be established. For details, review the latest Cisco Jabber Installation and Configuration Guide, and Server Setup Guide. IMPORTANT: Most of the features described above are specific to a particular system configuration. Please check with your IT administrator to determine the specific features that are available to you. Portions of Cisco Jabber are licensed under the GNU Lesser General Public License (LGPL), and are “Copyright © 1999 Erik Walthinsen omega@cse.ogi.edu”. You may obtain a copy of the LGPL license at http://www.gnu.org/licenses/lgpl-2.1.html. Cisco, Cisco Unified Communications Manager and Cisco Jabber are trademarks of Cisco Systems, Inc. Copyright © 2013-2020 Cisco Systems, Inc. All Rights Reserved. By tapping “Install” you agree to install Jabber and all future software updates, and you accept the terms of service and privacy statement below: http://www.cisco.com/web/siteassets/legal/privacy.html http://www.cisco.com/web/siteassets/legal/jabber_supp.html  Email us at jabber-ios-feedback@cisco.com with any feedback.

Top Reviews

  • Good in Theory


    By cgtme
    A chat app that integrates with multiple workstations, allowing you to get work done anywhere - it sounds great if it worked correctly. Frequently, I'll get a notification on my phone that there's a new message- I open up the app, it's nowhere to be found. Where did it go? Sometimes it'll re-sync and within a few hours or a day the message will appear correctly, and sometimes not. Sometimes Jabber notifies you there's a new message (or multiple messages) on the notification screen but then when you open the app - the message never appears. This is a failure of the most basic functionality of any messaging app. Another annoyance is that Jabber will sometimes notify you of app updates in the middle of the night such as "messages may expire soon". I understand my company has set an expiration policy for messages sent through Jabber (something I wish Jabber let you turn off, why would I ever want my messages to expire? but I understand that there are reasons a business may configure Jabber this way) however why does Jabber have to notify me at midnight of this? Then I wake up, think I have an important message from work - but nope, just Jabber deciding midnight is the best time for a random notification. The only way to stop this is to turn off all notification- but I don't want to turn off chat messages, only information messages from Jabber itself. Please fix, I'd love to enjoy using this app.
  • Not all messages come to my phone


    By 8Melissa8
    Jabber on my laptop works fine. Jabber for my iPhone is completely unreliable. The only way chat messages will come to my phone is if the phone screen is actively on and Jabber is open. When the phone screen goes black after a few minutes (as it does to conserve battery), then it’s completely hit or miss. I can’t even figure out the rhyme or reason to which messages will and won’t come to my phone. I have it set to never log me off and automatic away is also turned off. I have notifications enabled in every way. Why can’t there be a setting where all messages populate to both my phone and my laptop so I can respond from whichever device I happen to be near? This problem renders this entire app useless for me.
  • Don’t download unless you absolutely need for work


    By KS Import
    It’s a good this they make people use this app in thier day to day at work, because there is no way I would put this junk on my phone if I didn’t have to have it for work. To be fair, when it works, it is awesome. Everyday, multiple times a day, kicks me off saying settings have changed and I have to reset to get it to work again and that is just the beginning of the non stop issues this app as. Some times I have to log in multiple times to actually log in. When I log in I don't names of my contacts I see email addresses and I have to log out and start the whole process all over again to see names and that again might take several log ins to be normal again.
  • Great App (feature request)


    By FSB JGovreau
    I love the app and how it allows me to work from anywhere in the building instead of lugging around my workstation. I think it would be nice to have a Haptic Touch option to allow you to change your status from the iOS home screen in the same way a right click on the taskbar allows you to do this in Windows. Integration with the shortcuts apps for status changes would be nice. I could set up an automation whenever I leave the office, change status to “off the clock” or something like that. Cool possibilities.
  • Works well about 90%


    By Luv Richmond
    This app works well most of the time, but there are times when it seems she just randomly disconnect her go off-line. No one seems to know why that happens except that it affects the telephone connection more than instant messaging. I do wonder why Cisco doesn’t make this app readily available for a Mac as opposed to insisting that software be downloaded and even then doesn’t allow it to be done for free without having an account. Why would you make the apps for iPhones and iPads free and make it more difficult on a Mac?
  • Not always working


    By kahangryballs
    It’s really frustrating that you have to leave the app open on your phone while using it. That’s 40+ hours a work week to leave an app in the background of your cell, eating up your battery. Also, I’ll click on the app every now and then to check if it’s still working, and sure enough if I’m away too long, it gives me a “reconnecting” signal instead of the green light. How often does it do it? Luckily I physically have to go into work every other day so that’s when I check my missed calls and messages...... I’ve had 7 in the last week.. good thought in theory, but not executed well.
  • Can’t force a session to end


    By Fiddling David
    This works very well for me, for exactly 24 hours. Then it hangs. Here’s why: My company federated authentication, so when I open the session I log in using corporate credentials. That’s pretty normal, and it works. But we have a maximum 24-hour lifespan on a session. OK, no problem, I will simply initiate a new session in the morning. No, the app is too smart; it keeps the old session information and restores it - even, as I verified this morning, after an update / restart of the iPad. So - yesterday at 8:25 I was in the middle of a call and everything froze. I killed Jabber and restarted, and I could log in. This morning, after a restart, I opened Jabber - no password prompt, just a live session. I killed it and restarted it - same thing. At 8:25 this morning, again in the middle of a call, again it hangs. How do I force the current session to end, so I can choose when to log back in?
  • Frequently refuses to login at work when leaving. Very frustrating.


    By MikeyP1024
    Seems to have issues after signing out on corporate WiFi at work to sign back in before leaving work. Able to sign in over LTE before leaving for work. Then once at work use corporate WiFi since LTE is weak. So sign off then as will start the Windows Jabber on PC. Then try to sign back on iPhone Jabber on WiFi before shutdown PC. Worse the reset option disappears and locks login for timeout. Waited this time after timeout still wouldn’t login...Then when save an outside number with a dialing prefix symbol like + it doesn’t save the dialing prefix so causes a wrong number. So have to edit the save to add the dialing prefix.
  • Cisco Jabber Connection


    By Mobupp
    The app does what it is designed to do quite well. However, a major shortcoming is frequently I cannot connect into a conference call after I have signed in and dialed the conference number. It is not clear to me why this happens frequently (and I have heard similar issues from colleagues). I figured out I have to sign out of the app and sign in again to be get a “dial tone” to connect into a conference. This makes no sense to me; and it also has caused me to be late connecting into a conference call.
  • Works great on PC - poor on new iPhone SE


    By The ERISA Dude
    5 stars for working on my PC - it makes my computer a little laggy, which might not be the apps fault. This is why I prefer to use jabber on my 2020 iphone SE, and the following bugs have been longstanding and frustrating: 1. Ringer Volume increases randomly. I always set my ringer to low so I'm not disturbed mid-thought. Jabber randomly but regularly will increase the volume to max or 3/4 max throughout the day - I can visually see the ringer volume jumping up 2. Calls using the number keypad usually don't work. If the person is dialed from my contacts, it works fine. If I need to use the number keys, the app will accept the #s, look like it's dialing the numbers, but then disconnect before connecting to that number. This happens about 80%of the time. 3. I think corporate it depts may be able to access and request help directly, but not end-users like me. Hence, this review after trying to contact the jabber customer support.

External Links

Cisco Official Website

Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2021-06-09.
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