LOVE THE APP! but...
By Kenlee Ryan
So far I've been loving the Pink Nation app! It's makes shopping to one of my favorite stores so easy and care free. Sometimes shopping online can be very stressful, but this app everything but that! I love the scratch-off offers it allows members to use when shopping, and the games you can play to try to win store credit. I also love how they offer cute wallpapers and stickers! (You can win more by earning badges in the app! I actually have my wallpaper set to one right now) The only request I have is that you keep your online items in stock!! I could not stress enough that when going for my size, the color or style I really love, isn't in stock. I request that maybe you try to offer more color in more sizes. But other than that, this is a amazing app and I 10/10 recommend!!!
I LOOOOVE VS and PINK but their apps are ridiculously SLOW!! It becomes very frustrating to use the app, trying to scroll and the screen doesn’t move, takes so long to load when u click on something to view, AND a lot of times when I do click on something to view and then click the back button to what should be the point where I left off of to view the item but instead takes me back to the top. Then I have to scroll back to where I was. It makes me not want to view an item n see what other color choices there are bc of it. These thing don’t happen all the time but they do happen more than the times they don’t happen!! There are times where I just want to see what’s new or just scroll through but I end up just closing out of the app bc of how long it takes and the other issues. PLEASE make your app for convenient. For the amount of money we are all willing to pay for clothes that aren’t always the best of quality but yet we still love them and pay the high prices, then some of that money should serve to make an app that is way better than it is. Using this app is what u would expect using some 5 & 10 store app.
“Snowed In” doesn’t work
The app is very slow, I would probably buy everything on a web browser if buying online. I only downloaded the app because of their “snowed in” promotion, where they are giving away free gift cards. For the promotion you blow on the screen to see if you’ve won, but it hasn’t actually worked. I see on the App Store this feature has only been on the app for 5 days, so there is probably a glitch or something that needs to be worked out. Either way, for the promotion to work your microphone needs to be turned on for the app. I went into settings, did some research via Apple, and the only way to turn on the microphone is if the app requests to use the microphone. The problem is that there was no option ever offered to use the microphone, no way to request to use the microphone, and no way to manually turn on the microphone for the app. The app just says “enable your mic to play,” despite the obvious problem that they didn’t force the app to ask permission to use the mic when adding the feature to the app. TLDR: promotion doesn’t work, app is slow as heck, don’t waste your phone storage on this app.
Needs work, but a good app
The app can be EXTREMELY slow and I hate how every time you click on today's offers, you need to sign in again. And most of the time, when you DO type your email and password in and click on the “sign in” button, it loads for a little bit and then goes back to the page to have you sign in again. And it can keep doing it over and over again until the point where I just want to delete the app. If someone would be able to fix this, that would be great. I also wish that this app would add the feature where you could type in the location of your store and set it as your store because it really would be convenient if you could click on an item on the app and see if your local PINK store/ Victoria’s Secret has it in stock. It would just make it easier so that way you know if you should drive down to the mall or just order it online. I would really like this feature because other apps such as the Hollister app has it.
Slow, Glitches, Can’t Checkout
By Pizza pie all names are taken
I love PINK, but this app is just not worth it. For starters, it’s very slow. I wasn’t going to complain about this because I was blaming my WiFi at first, but now that I see other people complaining I know it’s not just me. Second of all, there is an unacceptable amount of glitches that make this app very inconvenient. Items often get stuck in your cart and you can’t remove them. You pretty much have to start all over or wait for the app to function properly. Now, this last thing might just be me, but it’s the most annoying of all. I cant checkout! First you click the checkout button, then do the secure sign in and put in your shipping info. Then you click the button that brings you to delivery. Every time I do this I get sent back to my cart. I’ve tried multiple times and can’t check out. This app is just not worth it. I went through all the trouble of finally getting the right things in my cart but can’t even buy anything. I don’t recommend this at all. Shop online or in stores.
Extremely slow & glitches
My fav store is VS/Pink! Love this place! But they def need to upgrade their app AND website! Making payments on my credit card is hard. My last payment I had to call in to customer service. It’s to the point where I just wanna pay off my balance & not use it due to difficulty making payments. There just aren’t many options are far as the check out process & payments. There are many glitches within the app. It’s very very slow! It will constantly reroute to log in page, etc. There are so many issues within the app that I can’t list them all. Plz plz update this app & also work on your website! Shopping should be easier & more fun. Black Friday was a total nightmare! I almost had a melt down trying to order items. The app just couldn’t keep up. Freezes a lot too.. Shopping, the check out process & making payments takes hours of my much needed time. I feel like this company makes enough money to upgrade their technology services for their customers.
Great app, but could do better 💖
I wished the Pink app is able to have their wish list & mini game back. The wish list made everything simple so that we’re able to see the items we wanted but couldn’t get whenever they were out of stock. The mini game was nice, relaxing, & a fun way to get a discount which I really enjoyed! I do wish you have something like a “save for later” option in the cart, because sometimes I can’t use certain discounts/coupons when I’m about to make a purchase & it’s a hassle for me to look up what I wanted to buy & then adding them back in the cart. Also please make an update of having the item # right under or next to the price of the item. I take screenshots of items I plan to purchase in case they were to be out of stock online. I didn’t realize that I needed the item number to order them when I called the associates to place my order 😅. Everything else is great! 💕💕
The deals 😭💦
There are a few little hiccups that I don't like about the app. For example the back button will sometimes take me all the way back to the home button or will clear my filters while I'm shopping, and at times can be slow if you don't constantly update the app... HOWEVER! The extra little sneak peeks that you get to see as a member are literally so worth it! You also get little coupons that can be used both in store and online. If you love pink/Victoria's secret and don't have a store down the street from you this is definitely the app for you. You get to see all the upcoming deals that you would normally miss. Honestly just download it 💁
I used to open this app multiple times a day to play the game, get some cute wallpapers, and buy some lotions and clothes when they had a sale. But now that the game (that I was completely obsessed with) is gone, I’m pretty much done shopping at VS. Like everything is really expensive anyway, why not give customers a chance to have fun and win a lil something if you’re expecting them to buy $60 sweatpants? Ridiculous.
Also, the “chill” tab is literally just frustrating, glitchy videos and cliche quotes. I’m all about self care and confidence building but honestly, telling me to “be myself” through really basic statements that you can read on crappy dollar store greeting cards isn’t really my idea of “chilling”.
Also, I’m not sure why all of the college hype is necessary. I’m a college student and even I think it’s way too much. Like apparently all VS shoppers live in sororities? Fact: that is not true at all. Some women who are older than college age probably feel pretty uncomfortable right now and honestly, I don’t blame them.
Deals not available
I would receive emails about promotions that you would have. I would go to your site and spend my time trying to get the deals and while checking out, it would then state that the merchandise is no longer available. It did this about 3 times, I got so frustrated I decided not to order anything.
There were other promotions that the same thing happened where the merchandise was not available. If you going to have these deals please make sure that you have enough merchandise for at least more than a few hours.
My daughter really loves your clothing and I really wanted to get her some of these deals for Christmas, but I am disabled and can not go to your store on Black Friday and take the chance of being pushed as my other daughter (who lives in PA) was when she went to your store.
We pay a lot of money for your clothing and I think the one time of the year when you have these wonderful promotions we should be able to GET them.
Thank you, Lori Eberhart