New Update is Trash, Useless (iOS)
By Lady Ash A.
The new update is absolutely disgusting. It makes this app not only visibly unappealing, but the new UI is hard to use, foolhardy, and removes many useful features. I also keep having problems with crashing. The new online/offline status is buggy and gets stuck. Phone calls are buggy too and stopped displaying properly. Messages can no longer be easily copied, deleted or forwarded. The old menu was easier. I preferred the swipe reply feature. Messages are no longer easy to reply to in notifications either. Pictures are not easy to send.
I used to like this app because of the little unique things like the old cute reactions, chat colors, and balloons and hearts that you could catch. Now, they are all gone. I used to love using stickers, but the system is all messed up now as your most recent stickers and the packs are harder to find. I do not like the excess spacing between packs either. I am not exaggerating to say that I hate this new update. I have recommended that people do not update if they still have an older version. Many of my friends have agreed with me and say that this new version glitchy, problematic, and ugly. I have stopped using it as much because it is useless now. What did you do to this app?
Annoying ghost notification, have to delete/reinstall repeatedly
By KnD33
I miss the old menu, the new one makes getting to things much more difficult. I have a hard enough time explaining where features are to my grandmother, and this didn’t help at all.
But my biggest complaint is that for the past month or two, I’ve had an “extra” notification appear on the app icon. Like I have a message, except I do not. l check my “spam” folder, message requests, even scroll through all my messages, and nothing. But it will still show “1” on the icon.
I deleted it and downloaded it again and that helped, for a short amount of time before it happened again. This is my 3rd time deleting and reinstalling. It’s not just annoying. I have a small business and lots of projects with various clients and I use this to communicate with them 9 times out of 10 as they found me on Facebook, so I can’t avoid using it. And I use it to communicate with some family, so it’s nerve wracking thinking I’m either somehow “missing” (it’s not there) a message that could be important.
Glitchy to the point of unusable.
By what do you mean name taken
For the longest time, Facebook messenger with my go to for communication. I didn’t have everyone’s phone number and not many of my contacts used something like WhatsApp, but everyone has a Facebook account. This app is so glitchy that it’s finally broken me of Facebook period. I never really used the service as a social media platform to begin with, but it was a decent communication service. Or would have been. For the majority of this year, the software has been unreliable, glitchy, and riddled with bugs. It consistently fails to give notifications, occasionally forgets that I had sent a message, and by far the worst glitch: it will randomly kick me out of conversations while I’m reading them or typing in them and put me back at the contacts screen. And of course, it doesn’t save what I had been typing. This means that something as simple as sending a message can require you to start typing it two or five times before you can actually send one.
There is no excuse for a company that big to deliver software this crappy, especially given how much shady crap they are otherwise up to involving user data. Check please, I am done.
Staple features removed and NOW breaking bugs
By AlexN.64-Bit
Honestly a lot of the features being removed I get. Especially with the app being rebuilt from the ground up.
Within the last day or so going into any conversation *instead of just one from a recent bug report* I will be kicked out back to the conversation selection screen with the animation like I swiped to go back there myself but I didn’t. And even if I’m in the middle of typing it can happen to. On top of whatever was being typed being gone when *trying* to go back to the conversation. Also when it force backs you out some reason all the conversations flash out of existence for a few seconds. I was going to say maybe it was just my phone. I restarted my phone and uninstalled and reinstalled and even cleared app data to no avail. But it also happens on my IPhone SE which is on the latest 13.4.1 update like my 11 Pro max right now. So I pretty much can’t reliably use messenger now on any of my phones and have to go to a laptop. I’m also very confused as to the fact this just started happening today. And not the day of the update 🤔
New update is total garbage
By cat1122334321
They have changed a few things on this latest update and it feels like a step backwards in my opinion. First off... when my friends and I share location you can no longer see the their location without having to click on the map, then zooming in a lot farther than you ever should have to. And most of the time that location is not even correct. Secondly you can no longer see if the other person has seen your message without opening conversation (which was very useful). Also the new emojis for reacting to pictures are not good and they need to be changed back to the ones prior to the update. In the previous version you could click on stickers that were sent to you and the pack that it came from would show up and you could use them if you wanted to... now you can still click on them but all it does is show you the pack and you cannot use them. You have to go back to stickers and find that pack to use them. This new update is not at all user friendly and Facebook needs to go back to previous version.
Can’t Login
By licialowoke :)
For the past month, I haven’t been able to log into my account on Messenger. I’ve reported the problem twice through Facebook with no feedback. When I try to login, it says, “Unable to login. Please try again later.” I’ve tried using “Forgot Password,” but it glitches and won’t let me continue. I have tried every login and password combination I have had in the past as well as what the current login should be and can’t get in! When I use Facebook through my Chromebook I can view messages that way, but it’s very inconvenient since my laptop is outdated and barely functions. Nothing looks suspicious, so I don’t believe my account has been compromised. I also can’t view messages through a mobile browser as it just directs me back to the login screen for the app.
I need to be able to get in through my phone, but no word back from the Facebook team. I’ve updated regularly, and checked the FAQs which don’t provide any useful info. I hope the Facebook team will look into this, otherwise I’ll have to drop Messenger, which I really don’t want to do.
Why update it to make it worse?
By igrimReaper
Why did you have to update messenger, remove cool feature like popping emojis in chat, add a really cool feature imo: the ability to spam emojis in chat, and then remove the spamming again? Why are you adding features to then later remove them and why did you remove old features? Please bring back the ability to check if someone has seen your message without having to enter in the chat and #bringbackoldmessenger ;(
Update: Now, after a few more updates, it got a lot worse. If I try to send more than 10 pictures at a time, it doesn’t work. Like it straight up doesn’t send the pictures. If I want to look at pictures within a chat, they don’t load unless I wait for like an hour.
You still can’t fast forward within a voice recording and to select a different album than just “recents” when sending photos and videos is a pain and it’s better to do it off of the gallery app.
Also none of these problems are because my phone is slow or because of bad internet, I have an iPhone X with 100mb/s down/up wi-fi.
This app is an absolute joke
By Grobo555
What a dumpster fire of an app. I’ve always had problems with messenger, but they’ve often been minor and have sometimes been resolved. It’s ridiculous how long it took to get more (but still not all) emojis available as emoji buttons for chats, but they eventually added this inconsequential feature. It would be nice if they expanded the color/theme options, but I can live without that.
Recently, though, things have just gotten worse. The removal of polls in group chats is ridiculous. There’s no reason for such a feature to be taken away. Facebook has been “working to add them back” for months now. Additionally, my main issue with the app is that I’m now completely unable to make new group messages. This has happened once before, and I had to delete and reinstall the app to fix the problem. I should never have to do that, but at least it worked. The problem has resurfaced now, though, and even deleting and reinstalling hasn’t solved the problem. I guess the app is just permanently broken for me? Good on you, Facebook.
What a waste.
New update looks really bad
By smarchetti
Most of the people I’ve seen have just been complaining so I’m going to try and make this review at least a little helpful. This new update has so much wasted space. Just yesterday the formatting was pretty much perfect from a design standpoint, but now there is so much unused white space at the top of the screen. Even just the word “Chats” takes up so much unnecessary space which previously encompassed everything that wasn’t actual chats (like stories and your profile info. The previous design was perfectly fine and there was no need to change it, and changing your design completely won’t make a significant number of people suddenly decide to download the app. If nothing else, give everyone the option to go back to the previous version.
As a lover of web design, I know white space can be useful, but it can be extremely harmful if there is too much unused space, and that is exactly what happened. You messed up with this one, but there’s still an opportunity to fix it, or at least canter to those who know this is bad design.
Pointless
By Silverramette
Facebooks messenger app is a pointless application—everyone already has free text messaging and pays for cell phone service, so why create a new application (for things like virtual yard sale) and ask for permissions to text and call? I find it absolutely absurd that I have to download an app to view messages from a web based platform. (No I DO NOT have the FB app, thank you.). Not only that but the two rarely communicate efficiently. After you check messages in the app, FB profile will still show a messages notification. On top of that every time you use it asks for notifications to be turned on (why? When FB should be notifying you?) and asking for permission for microphone and camera. The app drains battery power when you do have notifications turned on especially in group chats—pinging every time there is a new comment. I’m not sure what a good use for this app is—it should be reintegrated back into Facebook and allow users to check messages from the web based platform.
