UPDATE: Still slow, only works half the time
Updated review: it’s still isn’t great. I still get an error message every time I log in and I don’t even know what’s it’s for. My app is up to date. And now it does this thing where it randomly decides to forget my fingerprint which is also SUPER ANNOYING. The app freezes all the time. I’m lucky if I can log on without it freezing the first time. it baffles me that the ratings are so high on here, because this app gives me nothing but a hard time.
Original review: This app is honestly just terrible. Each time I log in I receive an error message. Don’t know why or what for but it still lets me into the app. I get into the app, it takes forever for the clock in button to show up. That is if it even shows up. Half the time a different error message comes up so I can’t even clock in. No time shows up, no buttons, just a red error message. It’s infuriating when I’m just quickly trying to start my day! So later on I always have to log onto the webpage and adjust my time card because the app couldn’t just DO THE JOB ITS SUPPOSED TO DO. I’d much rather just log on using my computer each day but by the time I start my computer up, and the page loads up I waste 10 minutes of my time anyways. The webpage is slow and the app is even worse.
Support is very unresponsive
By Authentification issues
Ive been using ADP for about a year now. There’s been an issue twice where I can’t see my paystub for months. I’ve tried using the online support through the website and the chat bot doesn’t respond. I called the hotline and had my time wasted multiple times. I never was able to speak to a representative and they just said speak to my employer. When I spoke to my employer she took it up with ADP and they sent her a link to set up a profile when I already had one started. I feel stuck between a rock and a hard place and ADP would rather not lift a finger to try to help those who rely on their service for their own proof of income when there’s an issue with their systems.
Update: The email that you gave me to address my issue did the same thing that your hotline and online support for your website did. Nothing but say “your HR/payroll has to contact ADP in order to fix the issue. (Which they have. I was in the office looking at the screen and listening to the phone call) I find it deeply disturbing that a company with such great responsibility over people’s livelihoods would take such nonchalant action with addressing these kinds of issues. Me and my employer have been more than patient with your company for over a year and still nothing
ADP is a wonder concept, however if there is always a problem with it then it’s not good. There has to be a way to update this app or make a better version of it. ADP is a heavily used app by many many employers. The problem is that’s is always something wrong with it. And at first I thought maybe it’s just that some people don’t know how to use or navigate the app. No, that’s not the problem. The app is the problem because it’s always slow, or something is wrong where you can’t get into something and do what you need to do. For myself as a store manger this app is really important to me!! When my employees can’t clock in or forget to clock in or out the fact that they can text me and I have the ability to fix their time no matter where I am is awesome. The fact that Sunday is usually my only day off and I don’t have to leave my home and drive to my store to submit payroll that’s a life saver. But when I can’t get into my peoples time or I have to remember to keep logging in and checking to see if I can send payroll that’s not helpful. It’s happening more and more and it happens to everyone. There must be a solution to this problem. Thank you so much for your time and interest.
Useful, but not clearly designed
By NOT Charlie Sheen
When I first got this app, I thought it was useful. I still do. However, about a week later I got a second job (like a lot of people these days). My second job also uses ADP. I had to create a second login for my second job. I think that this app would be most useful if it allowed you to merge multiple accounts to keep track of all of your work schedules- it currently doesn’t allow you to do so. HOWEVER- it DOES merge your pay statements, but DOES NOT label them. So, on my login for Job A, I can see my schedule for Job A, my benefits, PTO, notifications and whatnot for Job A, but the Pay Statements shows pay for Job A and Job B, but it makes no distinction between payments from Job A and Job B, which is very irritating.
Also, minor point, but it would be nice to see more than today’s schedule on the dashboard, maybe a “your next shift” would be more useful (especially if you usually work early mornings), or a “next three days” view.
TLDR; Useful enough to use regularly, but just not useful enough to be very irritating and annoying.
Problem With App and Help Is Inaccessible
When I first downloaded this app it seemed to work fine. Now, after several days use information that I enter in the app needs to be corrected/resubmitted through the online web site portal. What's more, when trying to contact email support for assistance I am required to select the category of my app problem from a drop down menu however the problem that I am experiencing doesn't seem to fit into any of the categories ergo I am not able to contact app support via email. What's more, I am told that others I work with are also experiencing problems with the app. Fortunately, my company will shortly provide me with an alternative to the iPhone app and the from home computer login but it is disappointing and frustrating, nonetheless, to think that the information put into the app is safely recorded only to find out that such is not the case some time later. What is infinitely more frustrating is not being able to find a way to contact app support via email regarding my problem without having to submit bogus information to get past the ADP app submission form. I will delete the app and use the online portal instead.
App is absolutely garbage
This app worked properly for the first week, and I’ve fought with it every day for the next 2 years. I’m fed up and wanted to go out of my way to put a review here now because I’m just so done with it.
-app crashes, freezes daily
-ALWAYS, always, always forgets that I enabled the “log in with a look” feature. And when I say always, I mean every single time I open app. I can enable the feature, then it will accept my info and log me on, I do what I need to do, then log off. I then come back an hour later for some other task, and it will have the nerve to ask me to enable the feature again, and ask for a password to enable. As if i didn’t just do this earlier that day. I’ll set it up and then repeat. Finally o decide to just forget the face feature and just log on normally, but wait, the app now constantly asks if I want to enable the face feature every time I reopen the app. Essentially adding an extra step any time i want to just use the app! This is so frustrating and hope somehow developers magically know what they’re doing because this is the worst piece of application ever invented! I’d give it negative stars if i could
The most unreliable time management app I have ever used
This app doesn’t function correctly when on the mobile network. This app doesn’t work when connected to strong WiFi. It’s about a 50/50 chance that it will log your punches, sometimes it won’t log the punch even though it says it was successful. I have had to try and recall time cards from a week before, undoubtedly losing some of the time I should have had. So now every punch I make in the app I have to also write down in a notebook.... seems a little ridiculous, why not just use an old fashioned time stamp machine at this point, if I have to write everything down anyways then what’s the advantage of the app? It does have nice features like being able to see all your pay history and stuff like that. Basically it has potential, but the major bugs prevent it from being anything other then an annoyance and a hindrance for myself and the payroll mngr who has to talk around an correct all the messed up times. Productivity stops, efficiency stops, the whole operation jams up on some level. If the app ever gets fixed I’ll delete this or write a positive review.
It depends on your phone network now I have a iPhone so you would think on a 1,000 phone I should have no problem but this is how we clock in for work and the first week went well but the last pass 2 days I haven’t had good luck on this mobile app in the building I work in when I get ready to clock in and it’s a problem on Tuesday my phone screen locked up so I had to clock in on a time card I’m glad we didn’t do away with them all together otherwise how would we get paid for the hours we worked. Then on Wednesday it said I was putting the wrong password when I know it was the right one I had to rest my password so this app is more trouble than helpful to me and if I didn’t have to use it I wouldn’t use it.
Outdated, glitchy, badly designed.
Pro: punch in and out without messing with a time clock, allowing social distancing.
Most features are useful, though badly laid out.
Being able to see your hours and pay as you go through a week is great.
Cons: punch button and transfer button are so close you may hit one accidentally, adding to this, a slow internet or service connection causes the time to populate slowly, making the buttons jog down when you’re trying to transfer, causing you to hit punch. It’s badly laid out, and would make a lot more sense if the buttons were side by side, so as not to cause misalignment if the clock populates slowly.
Requiring full password every time you’re logging in on your phone. Unnecessary, and time consuming in a fast paced environment. Please update to a 4-6 number pin system, if it’s good enough for credit collection and banking apps, it’s secure enough for a work time recording app. Streamlining a user process should be priority 1 in building an app.
No ability to note incorrect punches or transfer updates to be found. If it’s possible, there’s no easy way to find it. Please either add this ability, or add a tutorial page on how to use it if the feature already exists.
Having an employee editable transfer and punch system would be highly recommended, not every punch and transfer is necessary, and even just a simple flagging system for incorrect punches and transfers would be useful.
You’re made to use it, but you won’t like it
I have the app One Star because it never works properly. I work for a Duke n Duchess and in my area the Duke n Duchess stores, Dollar General and Family Dollar all use ADP.
I can never clock in, the option never even appears for me and my Manager has to put me in manually. The app constantly keeps changing my bank account information, and never saves my information when I manually repudiate it, always giving me “there’s been an error, please try again later”, it lags so slowly to log in, change screens, or even to log out.
When you ask it to find a bank so you can get money off of your card it tells you the banks are surcharge free, except that’s a lie and you’ll miss $3 per transaction
Support is never an option as the only support they have is a bunch of FAQs and even when you have your Manager email them or call them they still refuse to answer promptly
This entire business is unethical, and unprofessional and anyone that hires you that uses the Aline card and ADP you’re better off quitting and finding a better job anyways