Great App by a Great Company
No, I don’t work for Comcast. I’m just a 10+ year customer. Comcast has always provided excellent service for me and I’m a huge fan of all their services and applications. The Xfinity Home application does exactly what it’s supposed to do. The UX I great, and the development teams built a fast, pixel perfect, stable application.
I do have a feature request: could you enable geofencing using the mobile application to automatically arm the system when I’m a certain distance away from my home? The technology is available, you guys just haven’t implemented it yet (at least with my setup). Arlo cameras and base unit do a great job of this. With Arlo, I can set the cameras to arm using a user defined distance from my home. When I pass the geofence, the cameras arm and start recording and alert me to motions detected. Having this feature would provide so much value to your customer base. It would keep users from having to manually arm/disarm the system and would increase security from forgetting to arm the system when away. It would really increase customer satisfaction and would put Xfinity far ahead of other competitors.
Keep up the good work!
Great Security System!!!
When I bought my house 11 years ago, it came with a security system that was installed by a fly-by-night company that was not even properly registered with the city where I live and that would randomly go off for no reason. It also did not have a reliable remote activate/deactivate feature and when it would randomly go off all I could do When Comcast first offered a home security system I switched to it immediately!! It has an annoying alarm tone when a window or door is opened once I have the system armed. That happened a couple of years ago when we had a severe storm in the middle of the night after I had armed the system and gone to bed. The wind from the storm blew my front door open and triggered the alarm. 2 Police Officers showed up at my front door within 10 minutes. I had already disarmed the system and they insisted that they come inside to ensure I was not being forced to tell them that everything was okay.
By i don't know nothing
Overall I never had any issues that couldn’t be corrected over the phone or with a tech coming to my home. We been very happy with our service. Today, we had a new upgraded router fir our WiFi installed as the old one nearly 3 years of age was dropping our WiFi off the net. This happened about 3 times in about 30 days time. Called. They got us back on line every time. But it was apparent we needed to upgrade our router. So one cane out within 48 hours to switch out our older router for new improved one.
I know and read lots of complaints about Xfinity but I think some customers are spoiling for a “ fight”. I treat the customer service agents like humans trying to do their job. I have yet to receive poor service or felt like I needed to switch to yet another provider. We are pretty happy with our service and all the techs we have had to problem solve and fix any issues. Thank you.
XFINITY Home is superior and trustworthy!
I have had my Xfinity Home Security system and other items throughout the house since 2013. It is a very reliable and trusted service! It is also monitored daily and because of this, gives me a discount on my homeowners insurance! I have noticed over the years that the system is more reliable and is quicker than it was in the beginning! Example: it used to take a minute or so to load the XFINITY Home cameras. Now with the updated Wi-Fi tower and Xfinity‘s improvements on the service, my cameras load almost instantly! I very much appreciate the service and the quality that XFINITY Home provides! Not only do I have a home security system, but I also have high speed Internet, landline telephone, television service, And mobile phone service.
I feel very safe with this system and I’m very pleased with the entire package! Thank you so much Printer superb service and options!
Much needed addition to the app
I secure my home every night with the app once I get in bed, but I only use the Stay, not Night, because I have pets that walk around during the night and they have tripped the alarm while set to Night many times. Well, tonight while in bed I heard something that sounded like a little glass shatter and thought someone broke a window. I grabbed the app to be able to sound the alarm immediately if I saw someone trying to enter as I walked down the stairs to investigates, but I didn’t see where that was an option. It turned out the nose was just my cat getting into Christmas decorations, but I thought to myself after, what if it was someone climbing in my window, what would I have done? Would be great to have a “trip alarm” option on the app. That addition would make me feel much more safe! Please add
Other than that, the app is nearly perfect when I use for everything else.
It’s a great app and works the way I need it to. Easy to navigate and intuitive. However, I believe there can be improvements. I noticed that even if the primary user changes the password for an unrestricted secondary user, they can still navigate through the app and perform functions. The only time they will be forced to enter in the new credentials is if the user brings up the carousel with all the apps running in the background and swipes up to close the app. If there is a password change, the user should be required to enter in the updated credentials and be prevented from using the app until it is completed. I’ve noticed that it goes across the board with the all the Xfinity Apps. This poses a security issue. Most apps that I change passwords (which I’m logged in to) will force me to login with the updated credentials before continuing to use the app.
“Comcast Xfinity Customers For Life”
We’re very happy to have the COMCAST Company as a friend we can rely on always. The COMCAST Xfinity Companies has the best and most latest technologies and groundbreaking services, and excellent Customer Service that surely outdistance any competitor in the market. COMCAST Xfinity provides all our needs in the fields of Internet services, Telephone services, Television (cable) Services, and most important our Home Security Services. We receive many offers from competitors in the business (industry) that try to earn our business however all fall short of the services and customer support we already have with family of Comcast Xfinity. We will surely tell, refer and encourage all of our family members, friends and neighbors about the latest and greatest cutting edge services the Comcast Xfinity Companies offers. Thank you COMCAST...
6 Months of Camera Issues_June 2018 to Present
I have had Xfinity Home Security for over two years now. Up until this issue I would given them 4 stars. Long story short, we are unable to view the camera in “Live” mode from mobile devices. For us that is the most important feature and why we chose Xfinity for Home Security. I have had countless phone calls with tech support. We have had technicians to the house and even replaced that camera. Every month I make the dreaded 30-45 minute phone call and jump through all the hoops to come back to absolutely ZERO solution. I am told that myself and other accounts have this issue and all Xfinity can tell me is “the engineers are working on a solution and an update will be coming out in the next week. Welp...it’s been weeks and months and every update that rolls out does not solve the issue.
Keep this in mind if you are deciding on having Xfinity handle your Home Security. Oh, but they will give you a whopping $10 credit for your troubles.
again and again and again same garbage
with the extremely high rates for all things comcast related i would at least expect it all to work. with the cameras not working on the ios app when connected to cellular (and yes, all my settings are correct), i just had to shell out $100 on a security camera that actually does work as advertised. first step in switching over everything to something more dependable, and probably more affordable. this new update (the 4th) AGAIN did nothing to solve the problem we are all having. all it does is reset all the lousy reviews the app has gotten everytime. no, i won't follow the support link. i've been through it already like many others. it's not a camera issue. it's an app issue, which has already been established. i waste enough money on this..i'm not wasting time too. Some of the positive reviews that their company posts on here are so obviously fake that it screams they have an issue that they need to cushion yo try and make this look like an unbroken app. Sad.
Better than Expected.
I got the Xfinity Home Service with Cameras. I love the fact that when I’m a work and go into the app I can filter by Vehicles and People. How does the app know to do that!? I purchased the outlet that I can control from my app and it’s cool that it lets us set rules. I have it so that the lights are off at a certain time, Incase the kids forget and leave the lights on. Also I think it’s wonderful that I can see a log of what time doors or windows open and close. The best thing is that if a sensors battery is dying, the app will link me to directions on how to change it. It even shows me what kind of battery to purchase. I know big companies like Xfinity has a lot of complains, mostly about price but you gotta pay if for quality. They roped these programmers from Apple and Google most likely!