Keep an eye on your Verizon bill daily!
Beware of Verizon’s changing bill! Please keep an eye on your Verizon bill daily and read the little small print on everything. Always activate a device or add a plan online never with help or In store because the activation fee is less and you save. Their bills can be very confusing so look at everything. Remember you get a discount for auto pay and paperless billing. I was on the discount until they said my debit card was a credit card and credit cards do not count so be aware what they do. Sneaky sneaky sneaky. Also before you sign up with one of their deals make sure you take a snap shot of the details so you have a record. They never gave me a credit for activation fees which was part of the deal. Sneaky company. The best thing they have done for me was after 2 or 3 months of paying my bill on time they gave me a generous line of credit to finance phones and a watch. So I do appreciate that. Be aware of everything in your contract and the fine print. Their app and website is top notch with all the calculators, estimates and details. Another thing that is great is the more lines you have on the account the less you pay, which is awesome for family plans.
Incompetent Employees or is it....
That Verizon is incompetent to hire competent people? Hmmmm🤔 A few short years ago Verizon told me twice I could bring my Note 4, no problem. Twice they lied and said I had to buy a new phone at the last min of course. The Note 4 btw is still compatible with the various carriers.
Now present day I ordered an iPhone and immediately cancelled that particular order and then ordered the iPhone I wanted in the color I wanted etc. I’m supposed to have 14 days to make a decision about the phone. I call up because nice as the phone is I am iPhone incompetent, I wanted a Samsung Note 8 which they advertise they have, until you’re ready to actually order it. I talk with the sweetest service rep which for Verizon is saying something because they have so many that couldn’t care less. Anyway she proceeds to inform me that I’ve had my phone for 14 days now. Again hmmm 🤔. I think I had it for 5 maybe 6 days. So long story short is no matter how nice you are no matter the business you give VERIZON will always SCREW you. On top of being stuck with this phone they charged for a fee they said they’d wave not once but Double!
For the most part Verizon is, unfortunately, the better coverage service just be forewarned Verizon will lure you in and lie lie lie.🤥🤥🤥Thanks Verizon for your concern for the happiness of your customers.😞
Sorry world I would have given a review a long time ago had I realized I could.
Being changed for devices that I cannot use.
I have been paying for devices that I cannot use due to a severe hack. I lost all of my gmail accounts and identity theft. Then I ended up being crippled on the internet. I did not choose to be hacked. I'm a victim of theft and I am not happy with Verizon because I am paying for something that I can not use. I find it very frustrating and unfair on VERIZON's part for being not understanding of my serious situation and that has been a problem for the past two years.
I am disgusted with the fact that all Verizon cares about is money and not the customer. If it wasn't for customers. You would not have a business. Try to be more understanding. You get more bees with honey than you do with vinegar. To me you are vinegar. Once my contract is up. I definitely plan on leaving VERIZON because of your disgraceful treatment of my situation and no consideration of my situation. Especially paying for devices that I cannot use use.
My review of Verizon definitely went downhill ever since you cannot understand and the incompetence of Verizon in helping me straighten out the situation. My phone is based from Connecticut and nobody can help me?? Very unhappy because of the lack of help in resolving this situation.
Verizon has come a long way and I’m very pleased
The app is excellent and easy, there aren’t any glitches that I’m aware of. This is my second time joining Verizon and it’s been at least 5 years this round. Customer service is so good now, I don’t fear calling and having to wait for hours. Though the US is shamefully price gouging us for using a and/or computer... It’s still better under Verizon. I’m glad they worked out the customer service kinks and stopped making us the enemy. It makes it way easier to not feel the price phones it’s all over priced, not treated like the price burn when a company recognizes there product isn’t perfect and neither are the customers. Even though I have no other recent time with any other phone company in which to compare, I do remember leaving Verizon at least 8 years ago for AT&T, as I believe Verizon owns my closest tower, it was the reason for issues. I like Verizon their computer folks aren’t always proficient but I they are nice and seem to help, they don’t come across as used car salesmen at least not the ones around my town. App is easy to use! I wish all apps were this user friendly-I know I sound like a sapp - but I swear i no longer have issues ever.
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
Can I please get better service from Verizon y’all were amazing At customer service 100
I think you guys are in awesome company but I don’t enjoy I deal of having an unlimited plan unlimited data and I’ve only use 9.5 gigs of my service and I have been getting multiple text,3 maybe four reminders just in my email alone for a Verizon bill due reminder. I tried to get on the riser multiple times and I can only get through the world robot that wouldn’t even help me with anything get me a live person or as I kept getting was the message Verizon is having difficulty’s of horrible service of two weeks. I have tried contacting Verizon wireless about and issue with my data been slow down because I got a text message about we apologize but there’s is a higher chance reducing my data??? I thought I wanted top of the line service cause I have always seen Verizon at the top of every wireless service!!!! Please can I get the awesome amazing service I had lol 😀 oh and Verizon Wireless did an amazing job with the setup of a BRAND NEW IPHONE 8-PLUS awesome!!! I also need to speak with a live person to help get a extension until the third please and thank your Verizon Wireless...
Great concept, terrible execution
By Cunty Cowpoke
The app itself has good intentions, but whoever designs and works on the app needs to go back to work. Where do I start? I would like to be able to use it on Wi - fi and not exclusively data, what’s the point of having my wireless internet if I can’t even perform simple tasks such as paying my bill? Just another way Verizon forces you into using their data I suppose. I’m all about good security but when I have to go through 20 different password options just to find the one that will actually validate who are you really protecting the account from? Guess you know it’s secure when even an experienced wireless consultant has a hard time accessing their own account. The general public can barely remember their own simple passwords, don’t make them jump through ten thousand hoops just to find a password they’re not even going to remember. I could go on, but my point is that if you’re going to encourage customers to utilize the app to manage your account at least make it easier for them. I can’t tell you how many customers I hear including myself having some sort of technical error or nonsensical action that happens with their app consistently. Quit making everything overly complicated
Big corporation cares about the little guy
By The Loyalist
We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately.
Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise.
Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review
Password Reset feature
Your password reset feature has me pulling my hair out. I typically don’t go in the app because you do a good job of emailing me my balance due and date it will be deducted. Over the last few months, my bill has variated so i wanted to log in and check what’s changed. First it wouldn’t accept my password that I KNOW I had on the account, then it said that after too many attempts I was locked out, I went through the prompts of resetting my password following the password guidelines and hit a screen that suggest the password is NOT reset (red boxes around the new password I tried to use that followed the password guideline) without any other insight on why it didn’t work. I then tried to talk to your chat bot, which put me into an endless circle of a conversation about ‘how to reset a password’, it clearly didn’t understand that I had already attempted that. Verizon, step it up! I typically rave that your app is one to beat - it’s features are contemporary, user friendly, the apps modular design is one to write home about - but you can’t figure out the most important component? Letting me get in the app? Come on! I know you can do better!
By Lesson Learned 14
I just want to express how upset I am with Verizon. I added a new line to my account and picked my new iPhone 11 Pro Max up from the location in Chipley on Saturday-6 days ago. At this time I also paid my sons iPhone XS Max off and purchased him an iPhone 11 Pro Max with the promotion Verizon was having. It took 4 days for Verizon to fix his new phone so that he can make and receive phone calls. For 4 days his phone would only work on WiFi. Here I am, almost a full week with my new phone, out of town on business, and I STILL can’t NOT make or receive phone calls. The lady in the Chipley location where I picked up our new phones from never followed through with porting my old phone number from Straight Talk and doesn’t even answer my messages to her. I’m very seriously considering turning this whole account off and being doing with Verizon. With as much money and we pay for these phones you would think Verizon cared more for their customers. I have called Verizon Customer Service and get put on hold for over an hour each time with no answers still to date as to why I can’t make or receive calls.