I lived in Phoenix Arizona for many years and had Verizon there and it worked quite efficiently. I was also working full-time and making lots of money. And that’s what Verizon likes never miss a payment and whatever you do don’t ever fall behind two payments or you’ll find yourself without a telephone in without the ability to work or look for work! Now I live in Oregon, and I can’t get unemployment in Arizona to pay me when they’re supposed to it’s been 2 1/2 months since I’ve had a good payment from them. The Verizon doesn’t care they want their money or you lose the service!! Also speaking of service, up here in Oregon it is terrible half the time you can’t even get a phone call made. Tonight I was trying to talk with a friend of mine in California and we finally just had to hang up because I couldn’t get a signal he’s up saying you’re breaking up you’re breaking up! Many of the people in Oregon says it’s the reason the service is so bad is because the company Verizon won’t put the money into extra towers that they need and I’ve called or service people and their support people 19 times at least and each time I have called, The stories are the same too bad so sad that’s the way it is and you can’t change it. Everybody in Oregon tells me I should’ve gone with AT&T because they have great signals andApparently care about their customers.
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
Every year or so
Every year or so I get these texts saying I’m approaching the end of my data? I’ve had a unlimited plan for at least 10 years. This same thing happened just last August. I’d like to have Verizon Act As One Entity, Considering it really is. Every company has different departments. I I don’t know any companies with the same name act as if they can’t facilitate a customer service request. For instance I’ve been paying for a land line at my house for at least 6 months that don’t even work. My modem keeps shutting itself down and even though I should be on my wi fi it constantly fails so hence my data is used up. My cell phone and every cell phone I get is choppy like I have a plate in my head? Every one of them, people can’t hear me but I can hear them. All they hear is a choooy in and out version of what I’m saying. I’ve been paying for HD service at home with my Fios and don’t have a HD box, despite going to the Fios store with my receiver to swap it out, they could not accommodate and told me to do it on line? I pay yous way to much money every month for this customer service to be so shorty. Give me an agent that knows your business not just one portion of it so I can get this remediated please.
Big corporation cares about the little guy
By The Loyalist
We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately.
Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise.
Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review
Shenanigans on your part.
By Brett Lund
I seem to be consciously able to use my phone any way possible other than change preferences and making personal changes. I am being redirected from any situation where I could get help with my phone. When I go into to change my settings an overlay screen stops me from being able to see much of the information or make any wanted personal changes. If a third party other than myself have gained access and control of any parts, pieces, apps, programs, data, personal or general information, hiding pertinent information, Government Agencies or hackers are acting against my knowledge and manipulating or controlling any part of this phone that I own outright and have legal control over, I’m telling you to disclose any and all information because any and all information is material to me. Cease and desist any controls I’m being kept in the dark about. It is very material to me and I require any and all information when it comes to others spying on and collecting data in hopes to harm me and my lifestyle. In helping any organization secretly gather information, secretly block my personal legal options and access or deny access to applications within my personality owned phone make you complicit in the actions taken against me my livelihood and myself. This could cause a person to make personal grave decisions in life. Please stop the infringements on me and my property. Thanks, Brett Lund
Password Reset feature
Your password reset feature has me pulling my hair out. I typically don’t go in the app because you do a good job of emailing me my balance due and date it will be deducted. Over the last few months, my bill has variated so i wanted to log in and check what’s changed. First it wouldn’t accept my password that I KNOW I had on the account, then it said that after too many attempts I was locked out, I went through the prompts of resetting my password following the password guidelines and hit a screen that suggest the password is NOT reset (red boxes around the new password I tried to use that followed the password guideline) without any other insight on why it didn’t work. I then tried to talk to your chat bot, which put me into an endless circle of a conversation about ‘how to reset a password’, it clearly didn’t understand that I had already attempted that. Verizon, step it up! I typically rave that your app is one to beat - it’s features are contemporary, user friendly, the apps modular design is one to write home about - but you can’t figure out the most important component? Letting me get in the app? Come on! I know you can do better!
Billing / customer service
Absolutely the worst customer service I’ve ever experienced. I give it 0 stars . I’ve been a long , loyal , upstanding customer with Verizon for many years , and at the beginning of 2020, I discovered I was being overcharged , and then the pandemic set in . I could not reach a customer rep for months . When I did , I was told I wasn’t switched to the new plan and was overpaying by at least $100- for months . I barely make any money as it is . I was also informed that Verizon cares about their customers and they “ understand” we’ve fallen on hard times , but that the offer to help with plans and payments was expired ? I didn’t even know about this offer ? No one told me until it was too late ? The pandemic is still going , last I’d heard . Gee - thanks. Great caring for your customers ! After making a payment arrangement and sticking to it , I recently learned it wasn’t being held up on Verizon’s end and I was being charged over 100 more than initially agreed upon , and this was following a payment I just made ? Then I was informed I was paying convenience fees ( which I was told I wasn’t ) and then late fees because of late payments ? I wasn’t late !! This is absurd and I can’t get a customer representative who can actually help me and resolve this in a fair and amicable way ! This is an utter disgrace ! I look forward to leaving this company . It’s a shame . They USED to be great ..
By Lesson Learned 14
I just want to express how upset I am with Verizon. I added a new line to my account and picked my new iPhone 11 Pro Max up from the location in Chipley on Saturday-6 days ago. At this time I also paid my sons iPhone XS Max off and purchased him an iPhone 11 Pro Max with the promotion Verizon was having. It took 4 days for Verizon to fix his new phone so that he can make and receive phone calls. For 4 days his phone would only work on WiFi. Here I am, almost a full week with my new phone, out of town on business, and I STILL can’t NOT make or receive phone calls. The lady in the Chipley location where I picked up our new phones from never followed through with porting my old phone number from Straight Talk and doesn’t even answer my messages to her. I’m very seriously considering turning this whole account off and being doing with Verizon. With as much money and we pay for these phones you would think Verizon cared more for their customers. I have called Verizon Customer Service and get put on hold for over an hour each time with no answers still to date as to why I can’t make or receive calls.
By Sarahs Sweets
I’ve been a customer for over 15 years, so you’d think by now they’d be willing to help when you need it... Wrong!!!! All this company is good for is overcharging for the exact services and products you can get with any other phone companies out there. I got a piece of crap Iphone 7S, they sent me a replacement (refurbished with No charger or anything, just a refurbished, previously used, piece of junk phone) after months of back and fourth with them. I tried getting my babies [baby] pictures to transfer from the junkie phone to my computer so I could delete them from the phone (and not completely lose them forever) but my computer and phone won’t sync for whatever reason. I went to a Verizon store on two occasions to try to get help so I could send them back this crappy phone and be on my happy little way with the new phone... They Would Not (“couldn’t”) help. I called customer service Over and Over again just to sit on hold for 40 minutes at a time, for them to basically tell me that I’m S.O.L. (Basically out of luck, they can’t help either). They then charge my account $1,000 for a REFURBISHED PHONE that I STILL can’t use, they refuse to help, and then Disconnected my services after I was informed by their employee, Cha that my services would not be interrupted being that I set up a payment arrangement for this Absolutely ridiculous and outrageous bill.
I would like to extend a very satisfied customer here based on the warm and compassionate response of (Sylvia )one of your associates who additionally went out of her way to ensure my new add on for (apple music,hulu,verizen cloud and Disney package) was all added and my billing would additionally decrease as a result of me adding the new package to my services , she even made sure i was cleared up with my account and even went the EXTRA MILE TO CALL ME TODAY AND EVEN LATER THIS WEEK! Who does that ? You know who someone who is very understanding and objectively ensures her customers get what they deserve she is a definitely someone in your company you MUST acknowledge her commitment ,loyalty ,and dedication to her job and to her customers she even remembered the names of my grandsons , lincoln ,axle,and judson . She is an exceptional employee and i really hope she is recognized for her exemplary warm personality . Thank you sylvia and thank you verizen for having someone like her i can feel satisfied with her service to me as a customer . I would definitely continue to have her any day when i need to figure out my service or plan on verizen ! Thank you Nancy Joan Trueblood