Incompetent Employees or is it....
That Verizon is incompetent to hire competent people? Hmmmm🤔 A few short years ago Verizon told me twice I could bring my Note 4, no problem. Twice they lied and said I had to buy a new phone at the last min of course. The Note 4 btw is still compatible with the various carriers.
Now present day I ordered an iPhone and immediately cancelled that particular order and then ordered the iPhone I wanted in the color I wanted etc. I’m supposed to have 14 days to make a decision about the phone. I call up because nice as the phone is I am iPhone incompetent, I wanted a Samsung Note 8 which they advertise they have, until you’re ready to actually order it. I talk with the sweetest service rep which for Verizon is saying something because they have so many that couldn’t care less. Anyway she proceeds to inform me that I’ve had my phone for 14 days now. Again hmmm 🤔. I think I had it for 5 maybe 6 days. So long story short is no matter how nice you are no matter the business you give VERIZON will always SCREW you. On top of being stuck with this phone they charged for a fee they said they’d wave not once but Double!
For the most part Verizon is, unfortunately, the better coverage service just be forewarned Verizon will lure you in and lie lie lie.🤥🤥🤥Thanks Verizon for your concern for the happiness of your customers.😞
Sorry world I would have given a review a long time ago had I realized I could.
Being changed for devices that I cannot use.
I have been paying for devices that I cannot use due to a severe hack. I lost all of my gmail accounts and identity theft. Then I ended up being crippled on the internet. I did not choose to be hacked. I'm a victim of theft and I am not happy with Verizon because I am paying for something that I can not use. I find it very frustrating and unfair on VERIZON's part for being not understanding of my serious situation and that has been a problem for the past two years.
I am disgusted with the fact that all Verizon cares about is money and not the customer. If it wasn't for customers. You would not have a business. Try to be more understanding. You get more bees with honey than you do with vinegar. To me you are vinegar. Once my contract is up. I definitely plan on leaving VERIZON because of your disgraceful treatment of my situation and no consideration of my situation. Especially paying for devices that I cannot use use.
My review of Verizon definitely went downhill ever since you cannot understand and the incompetence of Verizon in helping me straighten out the situation. My phone is based from Connecticut and nobody can help me?? Very unhappy because of the lack of help in resolving this situation.
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
Big corporation cares about the little guy
By The Loyalist
We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately.
Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise.
Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review
Great concept, terrible execution
By Cunty Cowpoke
The app itself has good intentions, but whoever designs and works on the app needs to go back to work. Where do I start? I would like to be able to use it on Wi - fi and not exclusively data, what’s the point of having my wireless internet if I can’t even perform simple tasks such as paying my bill? Just another way Verizon forces you into using their data I suppose. I’m all about good security but when I have to go through 20 different password options just to find the one that will actually validate who are you really protecting the account from? Guess you know it’s secure when even an experienced wireless consultant has a hard time accessing their own account. The general public can barely remember their own simple passwords, don’t make them jump through ten thousand hoops just to find a password they’re not even going to remember. I could go on, but my point is that if you’re going to encourage customers to utilize the app to manage your account at least make it easier for them. I can’t tell you how many customers I hear including myself having some sort of technical error or nonsensical action that happens with their app consistently. Quit making everything overly complicated
Can I please get better service from Verizon y’all were amazing At customer service 100
I think you guys are in awesome company but I don’t enjoy I deal of having an unlimited plan unlimited data and I’ve only use 9.5 gigs of my service and I have been getting multiple text,3 maybe four reminders just in my email alone for a Verizon bill due reminder. I tried to get on the riser multiple times and I can only get through the world robot that wouldn’t even help me with anything get me a live person or as I kept getting was the message Verizon is having difficulty’s of horrible service of two weeks. I have tried contacting Verizon wireless about and issue with my data been slow down because I got a text message about we apologize but there’s is a higher chance reducing my data??? I thought I wanted top of the line service cause I have always seen Verizon at the top of every wireless service!!!! Please can I get the awesome amazing service I had lol 😀 oh and Verizon Wireless did an amazing job with the setup of a BRAND NEW IPHONE 8-PLUS awesome!!! I also need to speak with a live person to help get a extension until the third please and thank your Verizon Wireless...
Password Reset feature
Your password reset feature has me pulling my hair out. I typically don’t go in the app because you do a good job of emailing me my balance due and date it will be deducted. Over the last few months, my bill has variated so i wanted to log in and check what’s changed. First it wouldn’t accept my password that I KNOW I had on the account, then it said that after too many attempts I was locked out, I went through the prompts of resetting my password following the password guidelines and hit a screen that suggest the password is NOT reset (red boxes around the new password I tried to use that followed the password guideline) without any other insight on why it didn’t work. I then tried to talk to your chat bot, which put me into an endless circle of a conversation about ‘how to reset a password’, it clearly didn’t understand that I had already attempted that. Verizon, step it up! I typically rave that your app is one to beat - it’s features are contemporary, user friendly, the apps modular design is one to write home about - but you can’t figure out the most important component? Letting me get in the app? Come on! I know you can do better!
By Lesson Learned 14
I just want to express how upset I am with Verizon. I added a new line to my account and picked my new iPhone 11 Pro Max up from the location in Chipley on Saturday-6 days ago. At this time I also paid my sons iPhone XS Max off and purchased him an iPhone 11 Pro Max with the promotion Verizon was having. It took 4 days for Verizon to fix his new phone so that he can make and receive phone calls. For 4 days his phone would only work on WiFi. Here I am, almost a full week with my new phone, out of town on business, and I STILL can’t NOT make or receive phone calls. The lady in the Chipley location where I picked up our new phones from never followed through with porting my old phone number from Straight Talk and doesn’t even answer my messages to her. I’m very seriously considering turning this whole account off and being doing with Verizon. With as much money and we pay for these phones you would think Verizon cared more for their customers. I have called Verizon Customer Service and get put on hold for over an hour each time with no answers still to date as to why I can’t make or receive calls.
Billing / customer service
Absolutely the worst customer service I’ve ever experienced. I give it 0 stars . I’ve been a long , loyal , upstanding customer with Verizon for many years , and at the beginning of 2020, I discovered I was being overcharged , and then the pandemic set in . I could not reach a customer rep for months . When I did , I was told I wasn’t switched to the new plan and was overpaying by at least $100- for months . I barely make any money as it is . I was also informed that Verizon cares about their customers and they “ understand” we’ve fallen on hard times , but that the offer to help with plans and payments was expired ? I didn’t even know about this offer ? No one told me until it was too late ? The pandemic is still going , last I’d heard . Gee - thanks. Great caring for your customers ! After making a payment arrangement and sticking to it , I recently learned it wasn’t being held up on Verizon’s end and I was being charged over 100 more than initially agreed upon , and this was following a payment I just made ? Then I was informed I was paying convenience fees ( which I was told I wasn’t ) and then late fees because of late payments ? I wasn’t late !! This is absurd and I can’t get a customer representative who can actually help me and resolve this in a fair and amicable way ! This is an utter disgrace ! I look forward to leaving this company . It’s a shame . They USED to be great ..
By Sarahs Sweets
I’ve been a customer for over 15 years, so you’d think by now they’d be willing to help when you need it... Wrong!!!! All this company is good for is overcharging for the exact services and products you can get with any other phone companies out there. I got a piece of crap Iphone 7S, they sent me a replacement (refurbished with No charger or anything, just a refurbished, previously used, piece of junk phone) after months of back and fourth with them. I tried getting my babies [baby] pictures to transfer from the junkie phone to my computer so I could delete them from the phone (and not completely lose them forever) but my computer and phone won’t sync for whatever reason. I went to a Verizon store on two occasions to try to get help so I could send them back this crappy phone and be on my happy little way with the new phone... They Would Not (“couldn’t”) help. I called customer service Over and Over again just to sit on hold for 40 minutes at a time, for them to basically tell me that I’m S.O.L. (Basically out of luck, they can’t help either). They then charge my account $1,000 for a REFURBISHED PHONE that I STILL can’t use, they refuse to help, and then Disconnected my services after I was informed by their employee, Cha that my services would not be interrupted being that I set up a payment arrangement for this Absolutely ridiculous and outrageous bill.