Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
I lived in Phoenix Arizona for many years and had Verizon there and it worked quite efficiently. I was also working full-time and making lots of money. And that’s what Verizon likes never miss a payment and whatever you do don’t ever fall behind two payments or you’ll find yourself without a telephone in without the ability to work or look for work! Now I live in Oregon, and I can’t get unemployment in Arizona to pay me when they’re supposed to it’s been 2 1/2 months since I’ve had a good payment from them. The Verizon doesn’t care they want their money or you lose the service!! Also speaking of service, up here in Oregon it is terrible half the time you can’t even get a phone call made. Tonight I was trying to talk with a friend of mine in California and we finally just had to hang up because I couldn’t get a signal he’s up saying you’re breaking up you’re breaking up! Many of the people in Oregon says it’s the reason the service is so bad is because the company Verizon won’t put the money into extra towers that they need and I’ve called or service people and their support people 19 times at least and each time I have called, The stories are the same too bad so sad that’s the way it is and you can’t change it. Everybody in Oregon tells me I should’ve gone with AT&T because they have great signals andApparently care about their customers.
Big corporation cares about the little guy
By The Loyalist
We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately.
Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise.
Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review
If you’re considering Verizon DONT
1. Verizon claims it has the best coverage but its a big lie they routinely have your device on 3g data speeds which is 10x slower than 4g and 20x slower than the new industry standard 5g which every other company stays true to, then when you show evidence to customer service they blame you and fall back on their it can under during “congestion” even though their data is routinely under 3g standards everywhere in and around major cities which is against what they advertise, not to mention your calls routinely drop too which is not normal at all.
2. They are the most expensive carrier and THEY WILL EVENTUALLY CHARGE YOU 10-40 DOLLARS MORE FOR YOUR BILL THAN YOU AGREED TO AND IS ADVERTISED ON YOUR PLAN BECAUSE THEY ROUTINELY RAISE YOUR BILL WITHOUT YOUR PERMISSION AND CALL IT “A COMMON SOFTWARE ISSUE” THAN DONT FIX IT SO THEY CAN CONTINUE TO PROFIT ILLEGALLY BECAUSE MOST PEOPLE DONT CHECK THEIR BILL. There will be a massive class action lawsuit soon because this is something that the majority of who they service deals with
3. Switch to AT&T, Cricket, or Sprint/T-Mobile they give you more than 1mb speeds and charge you 1/2 the cost. Don’t be an idiot because you are if you have Verizon and still put up with wasting an hour calling customer every month because your bill wrongfully keeps going up each month by 10 or 20 dollars while your only getting 1 mbps data speeds with failed calls when you’re in major cities or just outside of them.
Billing / customer service
Absolutely the worst customer service I’ve ever experienced. I give it 0 stars . I’ve been a long , loyal , upstanding customer with Verizon for many years , and at the beginning of 2020, I discovered I was being overcharged , and then the pandemic set in . I could not reach a customer rep for months . When I did , I was told I wasn’t switched to the new plan and was overpaying by at least $100- for months . I barely make any money as it is . I was also informed that Verizon cares about their customers and they “ understand” we’ve fallen on hard times , but that the offer to help with plans and payments was expired ? I didn’t even know about this offer ? No one told me until it was too late ? The pandemic is still going , last I’d heard . Gee - thanks. Great caring for your customers ! After making a payment arrangement and sticking to it , I recently learned it wasn’t being held up on Verizon’s end and I was being charged over 100 more than initially agreed upon , and this was following a payment I just made ? Then I was informed I was paying convenience fees ( which I was told I wasn’t ) and then late fees because of late payments ? I wasn’t late !! This is absurd and I can’t get a customer representative who can actually help me and resolve this in a fair and amicable way ! This is an utter disgrace ! I look forward to leaving this company . It’s a shame . They USED to be great ..
Password Reset feature
Your password reset feature has me pulling my hair out. I typically don’t go in the app because you do a good job of emailing me my balance due and date it will be deducted. Over the last few months, my bill has variated so i wanted to log in and check what’s changed. First it wouldn’t accept my password that I KNOW I had on the account, then it said that after too many attempts I was locked out, I went through the prompts of resetting my password following the password guidelines and hit a screen that suggest the password is NOT reset (red boxes around the new password I tried to use that followed the password guideline) without any other insight on why it didn’t work. I then tried to talk to your chat bot, which put me into an endless circle of a conversation about ‘how to reset a password’, it clearly didn’t understand that I had already attempted that. Verizon, step it up! I typically rave that your app is one to beat - it’s features are contemporary, user friendly, the apps modular design is one to write home about - but you can’t figure out the most important component? Letting me get in the app? Come on! I know you can do better!
By Lesson Learned 14
I just want to express how upset I am with Verizon. I added a new line to my account and picked my new iPhone 11 Pro Max up from the location in Chipley on Saturday-6 days ago. At this time I also paid my sons iPhone XS Max off and purchased him an iPhone 11 Pro Max with the promotion Verizon was having. It took 4 days for Verizon to fix his new phone so that he can make and receive phone calls. For 4 days his phone would only work on WiFi. Here I am, almost a full week with my new phone, out of town on business, and I STILL can’t NOT make or receive phone calls. The lady in the Chipley location where I picked up our new phones from never followed through with porting my old phone number from Straight Talk and doesn’t even answer my messages to her. I’m very seriously considering turning this whole account off and being doing with Verizon. With as much money and we pay for these phones you would think Verizon cared more for their customers. I have called Verizon Customer Service and get put on hold for over an hour each time with no answers still to date as to why I can’t make or receive calls.
I would like to extend a very satisfied customer here based on the warm and compassionate response of (Sylvia )one of your associates who additionally went out of her way to ensure my new add on for (apple music,hulu,verizen cloud and Disney package) was all added and my billing would additionally decrease as a result of me adding the new package to my services , she even made sure i was cleared up with my account and even went the EXTRA MILE TO CALL ME TODAY AND EVEN LATER THIS WEEK! Who does that ? You know who someone who is very understanding and objectively ensures her customers get what they deserve she is a definitely someone in your company you MUST acknowledge her commitment ,loyalty ,and dedication to her job and to her customers she even remembered the names of my grandsons , lincoln ,axle,and judson . She is an exceptional employee and i really hope she is recognized for her exemplary warm personality . Thank you sylvia and thank you verizen for having someone like her i can feel satisfied with her service to me as a customer . I would definitely continue to have her any day when i need to figure out my service or plan on verizen ! Thank you Nancy Joan Trueblood
Verizon customer service is top notch
I’ve only been with Verizon for one month and they have been on top of every question or concern I have with my new phone and my new service. They are a little more expensive then most basic phone plans but I’d rather pay a little extra to have the wonderful customer service that I have experienced so far. I’m south of DFW about 20 minutes and cell service isn’t as good as AT&T as of yet but hopefully that will change because most of the people I know are switching from AT&T just because the customer service alone. If we could just get a little better signal in the area I would be 110% positive this is the only phone service anyone would need and let AT&T move out. AT&T is cheaper but you get what you pay for and an extra $20-$30 a month is well worth having representatives from Verizon there to help you then AT&T is price gouging on everything there name is attached to and offer you no support. Not trying to bash AT&T but the facts are the facts. Thanks Verizon for giving us another quality option in the DFW area
Problem redeeming credits
By Santa Cruzin'
I have tried redeeming credits twice. The first time, the process worked fine. The second time, the system would not redeem my credit for the offered Starbucks savings. I tried contacting Support, but it seems to be artificial intelligence and did not understand what I wrote. It asked me to use different words. I have, in general, found Verizon Support to be hit and miss. For a recent trip out of the country, two different support staff failed to give accurate information about how to get Verizon coverage. The website information was correct but it was not relayed correctly by staff. May 23, 2020: redeeming points continues to be a problem. Today, I found the offer from Verizon for them to donate five dollars to a kids food program. I went through the process and agreed to the donation. For whatever reason, I continued looking at the information available and found out that I had to go through a second step in order for Verizon to actually make the donation. This seemed to me to be an attempt by Verizon to make it seem that they were going to make the donation without it actually costing them anything. Why would a customer need to say more than once that they wanted Verizon to make the promised donation?