iPhone trade in/Total Mobile Protection
By Keith Penkrot
I’ve been a loyal Verizon Wireless customer for over 25 years. Traded in iPhone for an iPhone 11. Was told I would get $200 for my trade. When I got my Bill, I only received $50. Called Verizon Wireless and said only got $50 because screen was unresponsive or cracked. I explained that phone was in working order with no cracks. I requested if I could have phone back and return the $50. They said that wasn’t possible because the phone was already repaired and is no longer available. The best they can do is give me an additional $25 credit. I said I wasn’t satisfied but that was the best they could do. I also noticed that the mobile protection was no longer on my phone when I reviewed my bill. I have had mobile protection on this phone for many years. She said she couldn’t add it back because it was past the 30 days from activation date of 10/25. She said I could contact Assurion directly to have the protection added back. I called Assurion and they also refused to have the protection added because they adhere to the 30 day rule also. I asked if there was a way to escalate and plead my case since I have been a good customer and it wasn’t that far passed the 30 days. I was told sorry, there is nothing they can do. I’m not feeling much like a valued customer today😩
Big corporation cares about the little guy
By The Loyalist
We have been with Verizon for 19 years, and in all that time I think I may have contact Verizon about 5 times and that is not a lie. Their coverage is second to none. But the real reason I’m writing this review is to let anyone that will take the time to read this know that some big corporations really do care about their customers. I just received an email from Verizon letting me know that I was approaching my data limit. They didn’t have to do that, they could have said nothing and charged me for my overage. But instead they showed me options to upgrade my plan at a reduced price. I took them up on their offer and received an additional 4 gigs of data immediately.
Many large multinational corporations really don’t care about customer support and just pay you lip service to keep taking your hard earned money. Verizon is not one of those companies. I would not have stayed with them for 19 years if I thought otherwise.
Stick with what works, the grass may look greener on the other side, but that only lasts until the promotion ends. This is an honest review and I have not been compensated to write this review
Disappointed long time customer.
I purchased a new phone through Verizon but had to pick up the phone at a store in Stuart Florida. Once there, they ended up selling me a new iPad. What they neglected to tell me was that they would require me to have a two year contract plan for a new number and data plan. My intent in buying the iPad was to FaceTime with my Grandchildren. I contacted customer service and although they were very helpful they could not do anything about the two year contract. In addition to purchasing a new phone, I also bought an Otter case, protective screen and a quick charger. I was promised that I would receive those items excluding the phone in two days. I was advised that I would need to be there to sign for the items. Well, they never arrived and I wasted an entire day waiting. The items were delivered on the next day and left at my door. No one signed for them. Upon opening the box I was surprised to find a Samsung quick charger. The directions clearly state that this charger can only be compatible with a Samsung product. When I contacted customer service they laughed and said an iPhone will not work with that charger. I said, “you people sent it to me after purchasing an iPhone”. I reordered another quick charger and it came two days later. I’m completely disappointed and more than likely switching to another carrier.
A long time Verizon customer!!!
Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern
Password Reset feature
Your password reset feature has me pulling my hair out. I typically don’t go in the app because you do a good job of emailing me my balance due and date it will be deducted. Over the last few months, my bill has variated so i wanted to log in and check what’s changed. First it wouldn’t accept my password that I KNOW I had on the account, then it said that after too many attempts I was locked out, I went through the prompts of resetting my password following the password guidelines and hit a screen that suggest the password is NOT reset (red boxes around the new password I tried to use that followed the password guideline) without any other insight on why it didn’t work. I then tried to talk to your chat bot, which put me into an endless circle of a conversation about ‘how to reset a password’, it clearly didn’t understand that I had already attempted that. Verizon, step it up! I typically rave that your app is one to beat - it’s features are contemporary, user friendly, the apps modular design is one to write home about - but you can’t figure out the most important component? Letting me get in the app? Come on! I know you can do better!
Can I please get better service from Verizon y’all were amazing At customer service 100
I think you guys are in awesome company but I don’t enjoy I deal of having an unlimited plan unlimited data and I’ve only use 9.5 gigs of my service and I have been getting multiple text,3 maybe four reminders just in my email alone for a Verizon bill due reminder. I tried to get on the riser multiple times and I can only get through the world robot that wouldn’t even help me with anything get me a live person or as I kept getting was the message Verizon is having difficulty’s of horrible service of two weeks. I have tried contacting Verizon wireless about and issue with my data been slow down because I got a text message about we apologize but there’s is a higher chance reducing my data??? I thought I wanted top of the line service cause I have always seen Verizon at the top of every wireless service!!!! Please can I get the awesome amazing service I had lol 😀 oh and Verizon Wireless did an amazing job with the setup of a BRAND NEW IPHONE 8-PLUS awesome!!! I also need to speak with a live person to help get a extension until the third please and thank your Verizon Wireless...
Great Value and Service!
Sorry, I don’t care what other carriers advertise or how they try to trash advertise against Verizon.... they have been a great carrier for me and our family! I initially went with them because of their signal quality and clarity during a call. And I recently made a trip through the WV Turnpike. I had a signal all the way through the valley, up and down Ghent Mountain and into Ohio. It didn’t use to be that way.... kudos on new towers and transmission beacons.
Sprint could take notes on signal strength...
I had them as my initial carrier from SC to FL and when I moved to NC. Dropped calls, signal and clarity in my work and neighborhood was marginal. I had enough and went to their office. Complaining about coverage areas and service. The day I left them, complaining about service the store manager tried helping me due to my complaints. Funny thing, he tried making a call because he said it was my phone... he tried calling the office while I stood there..... and he said, “ Hhmmm! No signal. And I was in their office!!
I told you so!!!!
Switched that day to Verizon and never looked back...
By Sarahs Sweets
I’ve been a customer for over 15 years, so you’d think by now they’d be willing to help when you need it... Wrong!!!! All this company is good for is overcharging for the exact services and products you can get with any other phone companies out there. I got a piece of crap Iphone 7S, they sent me a replacement (refurbished with No charger or anything, just a refurbished, previously used, piece of junk phone) after months of back and fourth with them. I tried getting my babies [baby] pictures to transfer from the junkie phone to my computer so I could delete them from the phone (and not completely lose them forever) but my computer and phone won’t sync for whatever reason. I went to a Verizon store on two occasions to try to get help so I could send them back this crappy phone and be on my happy little way with the new phone... They Would Not (“couldn’t”) help. I called customer service Over and Over again just to sit on hold for 40 minutes at a time, for them to basically tell me that I’m S.O.L. (Basically out of luck, they can’t help either). They then charge my account $1,000 for a REFURBISHED PHONE that I STILL can’t use, they refuse to help, and then Disconnected my services after I was informed by their employee, Cha that my services would not be interrupted being that I set up a payment arrangement for this Absolutely ridiculous and outrageous bill.
Great concept, terrible execution
By Cunty Cowpoke
The app itself has good intentions, but whoever designs and works on the app needs to go back to work. Where do I start? I would like to be able to use it on Wi - fi and not exclusively data, what’s the point of having my wireless internet if I can’t even perform simple tasks such as paying my bill? Just another way Verizon forces you into using their data I suppose. I’m all about good security but when I have to go through 20 different password options just to find the one that will actually validate who are you really protecting the account from? Guess you know it’s secure when even an experienced wireless consultant has a hard time accessing their own account. The general public can barely remember their own simple passwords, don’t make them jump through ten thousand hoops just to find a password they’re not even going to remember. I could go on, but my point is that if you’re going to encourage customers to utilize the app to manage your account at least make it easier for them. I can’t tell you how many customers I hear including myself having some sort of technical error or nonsensical action that happens with their app consistently. Quit making everything overly complicated
Problem redeeming credits
By Santa Cruzin'
I have tried redeeming credits twice. The first time, the process worked fine. The second time, the system would not redeem my credit for the offered Starbucks savings. I tried contacting Support, but it seems to be artificial intelligence and did not understand what I wrote. It asked me to use different words. I have, in general, found Verizon Support to be hit and miss. For a recent trip out of the country, two different support staff failed to give accurate information about how to get Verizon coverage. The website information was correct but it was not relayed correctly by staff. May 23, 2020: redeeming points continues to be a problem. Today, I found the offer from Verizon for them to donate five dollars to a kids food program. I went through the process and agreed to the donation. For whatever reason, I continued looking at the information available and found out that I had to go through a second step in order for Verizon to actually make the donation. This seemed to me to be an attempt by Verizon to make it seem that they were going to make the donation without it actually costing them anything. Why would a customer need to say more than once that they wanted Verizon to make the promised donation?