This app is one of the worst!
I downloaded the app because I had never eaten there before. So I wanted to see what they had to offer. First issue with the app was it wouldn’t let you enter the correct birthday. Then I went to try and do delivery. I live 2.8 miles from them and they refused to deliver. I was told how great their food is and really wanted to try them. It was a large order since I was ordering for three. With the COVID virus you would think they would have delivered. Trying to give them business and they refused to deliver. I can’t believe a business not wanting to make money. With this virus I would think they would want the business. I guess not. This experience has been enough to not ever eat there. JERSEY MIKE’s will get my business instead. They have very good fresh food every time. Also never an issue with them. Your app isn’t worth the crap. I am surprised so many have given a good review. Maybe if you get your act together I might give you another chance but for now not a chance. If I have to pick up my food then I will not come to your business. JERSEY MIKE’s at least has their act together with employees that know what they are doing.
Everything is great except for one important thing:
I usually don’t take the time to write reviews for anything, let alone petty ones like this, but I just wanted to say that this app is great except for the fact that it tells you your sandwich is ready ONE HOUR LATER. I ordered my sandwich through the app (so I could get rewards) and sat in my car right outside the Jimmy Johns waiting for the app to notify me when it would be ready. 20 minutes passed. 30 minutes passed. Still no notification. Finally I just tried calling because maybe there was a mistake. The girl told me, oh yeah your order has been ready for the past 20 minutes and I could get it in the drive-thru! Frustrated that I had wasted so much time and I was late to an appointment, I pulled in and got my sandwich. Then an hour later, I get a notification saying “your order is ready to pick up.” I know it’s such a little thing, but it’s also the most important thing! Getting the sandwich quickly 😒 Please fix this part of the app or I’ll probably just end up deleting it.
Order lunch from the car!
When I get in the car after morning appointments, I can place my order and have it waiting when I get to my office. it rocks!
I do wish it was easier to set/edit favorites and defaults, but that’s secondary to getting my lunch freaky fast!I use this app all the time when I can’t get away from my office for lunch. When the morning meetings or court appearances run late, I can order and charge to my credit card in less than a minute, and lunch is at the office when I return. If I’m driving, I can literally repeat my last order while stopped at a red light. It has not flaked or erred even once in over two years of use.
I wish My Favorites or even My Past Orders could be accessed directly from the main screen. Otherwise, perfect, and I wish all my other apps were as easy & effective.
Order history, Gone. Poor navigation, poor transparency.
So, for the most part I am satisfied with the service and food. However, the website at least is pretty poor. How about Main menu or even menu instead of start over. It really infuriates me to have to refigure out how to start my order especially if I haven’t ordered in a while. Or, or, my order history has been deleted! Why would you do that? You probably explained in that email that was sent out but still. Then, when ordering, it’s impossible to confirm your details. It’s like, well I hope this is right lol. You can’t check to see which address you’re having it delivered to before checking out, heaven forbid you order from different places on different days. Why?! Why would you do that? Almost every other business does this lol My store does this lololol. You tell us which store it’s coming from umm great. This is more in reference to the repeat order option which was useful until the aforementioned history was deleted.
I love Jimmy Johns and this app is literally so useful. I never write reviews for things and I usually think it’s irritating when I get the pop up but this is different. I eat there so often and the rewards program that come with this app is unmatched and so generous. It also makes ordering so convenient, you can add names to the sandwiches and customize everything in a very easy and clear way, and you can even add a cash option to pay when you arrive/ the delivery arrives. I have used this account program since I was in highschool, and the app just makes it so much better. They do occasionally send push notifications but it’s always just really good promotions or reminders of rewards I have on my account to redeem and I never find it bothersome. Literally highly recommend.
Mostly great but need some tweaking
Doesn’t notify me when it’s arrived, several times it was sitting outside for long periods of time because I didn’t receive the notification that the order was delivered. I get the order has been received notification and the out for delivery notification but not that it ever arrived. Also there is a coupon right now, today going on, SAVEON2, I tried to use the coupon today, excited to save some money. It has buy one get one free but when I go to the total each sandwich is about $6($5.99), but it only gave a discount of three dollars, that’s only half of the total of one? The app is the issue not the service nor the food please address these issues, so that Jimmy John’s doesn’t get hurt where it counts right now. Thanks so much for all you do, huge fan,LOL!
Love this App! One more thing to improve it, though
This App has improved greatly since it first came out and I appreciate that and use it more often. One last item I wish you would add (that other companies have and you don’t) is some sort of communication to the customer when the order is ready so that all I have to do is show it on my phone. Because there’s no email or message from the app, I had to wait in line for awhile and prove that I had indeed placed this order. Also, could you add fingerprint for opening the app? I have to look up my password every time I use it; that’s a pain.
Ordering and paying from the app is a breeze and I love that. Thanks, Jimmy John’s for a great menu and convenient app. I’ve told many friends about it.
Be careful prepaying and tipping
By Love the Lords Grace!
The app is a good idea, it’s handy and works well with orders. What I don’t like is the fact that you can no longer save favorite orders, if it’s meant to cut time and make ordering faster and easier then why remove that option?
I also didn’t like the time I’ve ordered and the driver dropped off my order at the guard-shack w/o calling me. I called to check on my order and was told the driver had returned to store already, when I asked about my order and why no notification I was told his phone didn’t work so he just left it there. I didn’t appreciate that at all considering I had already paid and tipped him. My food sat there for 45min and my break was nearly over by the time I got to eat.
I just picked up my order. Two comments:
1. The sandwiches are always great tasting. Having said that, the bread for my Little Jimmie was extremely dried out. I’ve kDuring the shelter time, we have been eating JJ’s sandwiches at least once a week. Having dried out bread definitely lowers the enjoyment.
2. Trying to redeem rewards is an exercise in frustration. I selected my reward to redeem it and then preceded to the rest of my order. The redeemed reward shows at the top of the screen but when I try to checkout, I get a message that the reward is invalid. I backed out and tried it three times and got the same response. The employee at the store helped me and we finally were successful, but even he had problems with it. It should not be so confusing. It is very definitely not customer friendly.
A couple annoying "features"
I'm mostly satisfied with this app, but there are a couple kinks that need to be worked out.
1. If I enter my password incorrectly, I get a prompt that says "Network error occurred" instead of the standard "Your password was incorrect" or something to that effect. Those two statements are completely different and may detract users from trying to log in again if they believe something is wrong with he network.
2. Why give me an option to pick which Jimmy John's I can order from if it defaults back to a specific one anyway? This wouldn't be a problem except that there are two JJ's 0.5 miles from me, one is open 4 hours later than the other, and the app defaults to the one with the earlier close time. I have no problem calling to place an order at the JJ's that is open, but it renders the app useless to me after 11 PM.