XFINITY TV Remote : Official Wiki

XFINITY TV Remote

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XFINITY TV Remote is an iPhone and Android Entertainment App, made by Comcast. Today, it has gone through many interations by the developers - Comcast, with the latest current version being 3.9.0 which was officially released on 2020-11-19. As a testament to the app's popularity or lack thereof, it has gathered a total of 5,650 Reviews on the Apple App Store alone, with an average user rating of 1.82814 out of a possible 5 stars.

How does it Work?

Use your smartphone or tablet as a remote control. Change channels, browse Xfinity On Demand, TV listings, and DVR recordings--you can even use voice commands if you've got an X1 Voice Remote. This app is included with your Xfinity X1 service. Key Features: -Tune to your preferred channels on your TV from the Listings view, and use Filters to narrow down listings by categories such as Sports, Kids, High Definition, Closed Captioning, and more. -Browse the XFINITY On Demand library featuring thousands of TV shows and movies, and launch your selection onto your TV from the app. -Use the Search feature to find TV shows, movies, or channels. -Rename the cable boxes in your home for easier identification. Features for DVR Customers: -Launch existing recordings onto your TV right from the app and delete them when you’re finished -View scheduled recordings Exclusive Features for X1 Customers: -Say it and see it with the new X1 voice remote feature. Use voice commands to change channels, find shows, get recommendations, launch apps, and more! -Conveniently change channels on your TV using the channel number keypad. -Use the directional (up, down, left, right) pad on the app for on-screen navigation, just like you would on your X1 remote. Requirements: -Reliable WiFi or cellular internet connection -XFINITY TV service with a compatible cable set-top box (for TV and DVR control). For more details, please see http://customer.comcast.com/help-and-support/xfinity-apps/eligible-cable-boxes-cable-tv-app/ -XFINITY username and password. See help links below if needed. -Some restrictions may apply. Not available in all areas. Get Help Signing In: -Create an XFINITY username and password: xfinity.com/getstarted -Look up your existing XFINITY username: xfinity.com/username -Reset your XFINITY password: xfinity.com/password Questions: -Help and support page: xfinity.com/support/xfinity-apps

Top Reviews

Good but needs so much more!

By Nutella Bear

This app has the potential for being a real value added perk for Xfinity and my main wish is that Comcast invest the money in this app to bring it to full functionality. It needs to have all the functionality of the X1 Remote with a full set of tools to manage program guides and schedules. The app is about half way there and is screaming for greater investment. I would rather use something like this than any of the on-screen guides. One feature I would really like to have is the ability to construct my own channel lineup. Right now I have more than 300 channels but my actual viewing is typically a list of about 50 channels. I would like to have the ability to put together my own list of channels that displays only the channels I typically watch and be able to group and order the channels the way I want them displayed in a guide. This feature would be more important to me than the ability to "jump" in the channel listings. Jump is important now because there are so many channels I don't watch cluttering up my display. Update v3.7 — I hate the new way you mark Favorite channels. The old pull out tab was great. Now, with the star always showing, as I move through the listings I frequently end up unmarking the station as a favorite.
App broke the same day I got an email stating their commitment to keeping things running smoothly

By wolfchild59

No longer able to view anything at all on the On Demand tab. I’ve tried closing the app fully down, restarting the phone, and deleting and reinstalling, but nothing will make it work again. “Best” part is that the same day it stopped working, I got an email shortly after where they were stating their commitment to keeping all of their stuff running smoothly knowing many folks were going to be home a lot more the next few weeks. I keep checking a few times each day to see if it’s working again, or if they’ve released an update which may fix it, but still nothing. At least On Demand on the box itself is still working, for now. Since that was down for almost two weeks not long ago.
Works perfectly IF YOU UNDERSTAND how it works

By bythebay10

All of the reviewers here are leaving 1 star because they don’t understand the app and how it works. For starters, this is only available if you use an X1 box as explained on the description and support doc. Secondly, you can’t use it until you set up your box first. It does not replace the remote that comes with your X1 box. Third: you just realize that the technology used to adjust your TV volume is infrared beams. This isn’t possible with a smartphone because your smartphone doesn’t have an IR beam like a physical remote does. You’re able to control the cable box playback, navigation etc because the app communicates with your box over WiFi (or really app-to-cloud-to-cablebox, for the tech savvy reading) to control it. this isn’t possible with your tv or soundbar etc. Hopefully this helps people and saves you from wasting time on the phone with tech support who also doesn’t understand the app or how it works. I have no affiliation for Comcast but the app works perfectly for me and it’s sad to see such dumb reviews from people who complain it doesn’t work and can’t even read the description.
Crap

By Firecaptainrich

Just like all of Comcast / xfinity, this is garbage. Worst of all is xfinity customer service. HORRIBLE customer service. How about the constant glitches in my service. How about my set top boxes saying I'm not authorized to receive the service when I pay $200 a month. How about repair technicians who don't show up, which had happened to me 5 different times after waiting all day. How about the cable line that is running through my yard for 2 months now and the guy who buries the line hasn't showed up yet. I could go on and on because I'm only scratching the surface. Xfinity is garbage not worthy of garbage and so are their employees. Beware if you think of signing up for this service or leaving your current provider. Here’s an updated review since my last review above. Since I have switched to the X1 service (2 years ago) I’ve had much better luck with my service. I haven’t had to call customer service, even though Xfinity customer service is still rated at the bottom of the barrel. The WiFi is very fast too. The xfinity tv remote app WAS really good, right up until you can no longer record your programs away from home. WHY WHY WHY would you get rid of that feature???
Downloaded because xr11 remote doesn’t work

By Gloriami1

Months of probs with remote, lots of days on end w/o tv and outages, and a phone customer service call more often than not takes 45 min . A few times it took much longer. This app does not allow you to adjust volume. This app allows me to turn tv on and off, and change channels, good, since the remote does not even turn off tv. I pay extra each month so that I don’t have to drive 18 miles to my local Xfinity store. Last time I did that the wait was abt 15 minutes. Additional costs for Comcast $5.00 gas to drive to Xfinity store and back. Time involved with this. This remote: $7.99 for 8 pack of Duracell batteries; batteries life this time was less than 2 weeks, so batteries cost for 1 month was $4.00. I tried using cheap Chinese batteries but they were too weak to work the remote. Batteries are purchased on regular grocery store shopping days. I see that Comcast products are not reliable. They have, in my opinion, a third world attitude; there is no pride in excellence. The allegiance of this company is ONLY to the family of the managers of Comcast/Xfinity. By the way, the most common reason that a company changes name is to avoid liability.
Average, could be way better

By BadBrain13

My physical xfinity remote broke and Comcast customer service wanted to charge me to have a new one sent out, or drive 30 min (one way) in the rain, then stand in line, just to get a replacement. For what I pay each month I expected better help but shame on me. So now I have to use the xfinity app to navigate my comcast cable. It’s not too bad but has the potential to be much, much better. I finally realized after a few months of use that tapping the microphone icon within the remote app also brings up the arrow navigation and keypad, and that makes my life so much easier. It’s not very intuitive but at least the functionality exists. I would love a way to go to a channel directly from the guide, instead of going to a page description first. Also it is too easy to click/unclick the “favorites” stars on the guide page. Hopefully the app will get better over time. It serves its purpose for me until I dump xfinity for charging too much, frequent outages and providing total crap for customer service.
Needs to Be Deleted From iStore

By BadRobot2013

I am a new Xfinity customer having switched from FIOS a few days ago. So far I am very happy except for Xfinity Remote. FIOS TV app has a very good channel guide that I can view from my iPhone or iPad. After downloading Xfinity Remote and trying to get it to work I finally called Support. They answered very quickly however the 1st Tier CSR could not solve problem after directing me through several menus. I was escalated to another rep who told me the app is disabled and not functional, that it is being upgraded but no time window for that. There is no other way to view programming by day and time nor set up or cancel recordings from a mobile device. Why is the disabled app still available for download? You would think this would be a priority. Since according to other reviews her why not just go back to a working version until the new app is available? Small bump in the road on my Xfinity journey but irritating. I would like to commend customer service for the quick response and not requiring me to spend the 10 minutes it takes to work through FIOS auto attendant process.
Could be 5 stars if

By easydoesit421

The app is ok but favorites need to be fixed. I have favorited channels in the 1800s that do not show up on my TV when I select favorites in the X1 guide. They are showing up in the lower numbers below 1000 in X1 “favorites” guide view. The only way I can see them is if I select “few to me” as my X1 guide view. This adds hundreds of channels I don’t want to run through to my TV guide. I realize they are not HD but they should still be in the favorites view under the higher numbers. Then when I go back to the app the lower numbered channels are now starred as favorites along with their counterparts up in the 1800s. For what it costs for Comcast cable I would think this could be easily fixed. Better yet let’s get a custom channel guide view with the ability to put any channel anywhere you want. Come on Comcast do something for your customers besides take note and more of their money every month.
Feature removed

By Cwordy

I researched for a couple of months before switching from antennae to Comcast a few months ago. The top two features that made me go with them was the voice remote and that I could view guide and set recordings from my iPad which I used every day. I could look ahead at schedule and set things I wanted to record without disrupting my husband watching TV. I could also use it when not home. Now the record from the iPad has been removed - a major feature that I’m paying for. This isn’t what I agreed to when I signed up. Are our bills going to be reduced? I see Dish now has a voice remote and you can record from phone etc. Now I think I made the wrong choice.
Sad... 🤦🏻‍♂️

By TimDawgz

Really Comcast? What happens inside that company that prevents you from getting it right? I used to be able to schedule new recordings through this app which was extremely useful for people like me who aren't home much so we can still schedule our desired recordings while out of the house and now that functionality is gone?! I can no longer set the ability to record when viewing future TV shows in the listings section or edit recurring recording options which I used to be able to do. The red record button is simply gone. Worst part is that it would appear that this change is intentional considering I don't see any mention of an ability to set or update recordings anywhere in your description. It's no wonder so many people are jumping ship and becoming "cable cutters". ✂️ 📺 That always sounded like more trouble than it's worth but everyday I think I'm getting closer to joining them.

External Links

Comcast Official Website
Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2020-11-19.
Content is available under CC BY-NC-SA 3.0 unless otherwise noted.
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XFINITY TV Remote Wiki