Cisco Technical Support

Cisco Technical Support Wiki

Written by Cisco


Rated 2.57143 From 14 Votes
$ 0.00
  • Last Updated: 2020-11-29
  • New version: 5.1.4
  • File size: 15.80 MB
  • Compatibility: Requires iOS 12.0 or later. and Android 4.4. KitKat or later

Cisco Technical Support


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Cisco Technical Support is an iPhone and Android Business App, made by Cisco. Today, it has gone through many interations by the developers - Cisco, with the latest current version being 5.1.4 which was officially released on 2020-11-29. As a testament to the app's popularity or lack thereof, it has gathered a total of 14 Reviews on the Apple App Store alone, with an average user rating of 2.57143 out of a possible 5 stars.

How does it Work?


Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime! What’s New in 5.1.4 • Maintenance Updates ALERT: Cisco CTS version 5.1.4 is now available. Please upgrade immediately to the new version to update login security features. Basic features available to all users: • Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities • Access to product-specific support content for over 7,000 Cisco products • Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers • PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications • Cisco Reseller Locator found in Tools • Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts" • Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account Advanced features available to Cisco Support Contract Owners: Service Requests & RMAs: • View, Edit and Create Service Request and track RMAs • Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types) • 30 Day history of Service Request related mobile push notifications found in "My Notifications" • Receive Service Request updates via mobile push notifications • Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email • Bookmark urgent Service Requests for easy reference from "My Shortcuts" • Single tap to request case updates, case closure, and reopen cases Service Contract & Product Coverage Information: • View contract information and set-expiration reminders prior to their expiration with "My Contracts" • An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage" • Ability to validate and update the current installation using your current location • Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices" • Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices. Bug Search Tool: • Research Cisco software bugs by product, iOS version, or keywords • Bookmark software bugs for easy access from "My Shortcuts" Tools: • SSH / Telnet Client • IPSec Overhead Calculator • VCS Service Checker Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

Top Reviews

  • Terrible


    By jgnez
    App is just glorified shortcuts to web pages. Accidentally typed in wrong email address to login andnnow its cached so every time I try a link it consistently fails with login errors. Delete and install doesn't fix it either.
  • Case number search


    By utchie
    Can you not search a case by case number? And I know I have open cases with HTTS but somehow they don’t show.
  • Crashes


    By tnvoipguy
    App crashes upon immediate opening?? Not usable..was working before app was updated...
  • Login continually fails


    By mdbraker
    Constant message indicating the App is undergoing maintenance and will not allow login.
  • Useless


    By nallingt
    Refuses all login attempts.
  • Update broke forums access


    By Cypherstream
    The latest update broke forum access. Seems like it now loads a web view where you would have to log in. Who the heck knows passwords for this stuff when there's literally thousands of sites and services that require logging in. Previously one single sign on which was saved in this app would be enough to keep track of your forum posts. You can easily keep track of support contracts and taking pictures of equipment barcodes to see if they are under active SmartNET is nice. Just if they brought back forum integration it would really help out.
  • Good Utility


    By RBNetEngr
    I have been using this utility for several months and have found it to be very useful to navigate through the various Cisco support communities. It also makes it very easy to find and view Cisco video tutorials. I have not found anything negative so far.
  • Excellent app for keeping on top of issues


    By Directv Subscriber
    App allows you to keep on top of reported issues in customer network and is invaluable in support function - the latest alert capability for sounds and notifications are great!
  • Small and Mighty


    By Thoughtfrought
    This is an excellently designed app. The interface is clear and simple. On top of that, it does what it's supposed to do. I use the app regularly in my iPhone 6 without hiccoughs. Great job developers and thanks for keeping the size to a minimum!
  • Fantastic app


    By K Woodard
    Easy, effective locator of information, following threads, locating valuable videos on You Tube but specific to Cisco and network protocols. I teach networking and can't wait to show my students this utility and use as another tool for troubleshooting.

External Links

Cisco Official Website

Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2020-11-29.
Content is available under CC BY-NC-SA 3.0 unless otherwise noted.
Cisco Technical Support content and materials are trademarks and copyrights of Cisco or its licensors. All rights reserved.
This site, Mycryptowiki, is not affiliated with Cisco.