Cisco Technical Support

Cisco Technical Support Wiki

Written by Cisco

Rated 2.8 From 10 Votes
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  • Last Updated: 2020-05-27
  • New version: 5.1.2
  • File size: 9.47 MB
  • Compatibility: Requires iOS 12.0 or later. and Android 4.4. KitKat or later

Cisco Technical Support

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Cisco Technical Support is an iPhone and Android Business App, made by Cisco. Today, it has gone through many interations by the developers - Cisco, with the latest current version being 5.1.2 which was officially released on 2020-05-27. As a testament to the app's popularity or lack thereof, it has gathered a total of 10 Reviews on the Apple App Store alone, with an average user rating of 2.8 out of a possible 5 stars.

How does it Work?

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime! What’s New in 5.1.2 • Login security upgrades • Minor Bug fixes ALERT: Cisco CTS version 5.1.2 is now available. Please upgrade immediately to the new version to update login security features. Basic features available to all users: • Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities • Access to product-specific support content for over 7,000 Cisco products • Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers • PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications • Cisco Reseller Locator found in Tools • Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts" • Save content with Pocket (Read-It-Later) service. Go to to learn more about setting up an account Advanced features available to Cisco Support Contract Owners: Service Requests & RMAs: • View, Edit and Create Service Request and track RMAs • Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types) • 30 Day history of Service Request related mobile push notifications found in "My Notifications" • Receive Service Request updates via mobile push notifications • Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email • Bookmark urgent Service Requests for easy reference from "My Shortcuts" • Single tap to request case updates, case closure, and reopen cases Service Contract & Product Coverage Information: • View contract information and set-expiration reminders prior to their expiration with "My Contracts" • An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage" • Ability to validate and update the current installation using your current location • Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices" • Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices. Bug Search Tool: • Research Cisco software bugs by product, iOS version, or keywords • Bookmark software bugs for easy access from "My Shortcuts" Tools: • SSH / Telnet Client • IPSec Overhead Calculator • VCS Service Checker Have questions or want to provide feedback? Send us an email at:

External Links

Cisco Official Website

Download for Free on On iTunes
Download for Android

This page was last edited on 2020-05-27.
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