BEST SHOPPING APP EVER!!!!
BEST SHOPPING APP EVER!!!!
Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!!
And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!
Nothing but problems with this app!!
First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products.
However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars.
Convenient but glitchy
I’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app.
Great app with minor complaints
Love the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!
Okay, but not great
App works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality.
Great app but needs minor tweaks
Great app, but with a few tweaks could be even better. On the off-chance developers actually read these reviews, my suggestions are as follows: (1) when choosing samples, you have the ability to view the full size product to read all its attendant information, but in order to navigate back to your basket, you have to manually close out of the product you are viewing and click on your basket again—quick fix would be to create back arrows that automatically navigate back to the basket; (2) the full size product view is not available when looking at the trial sample promos so you have to close out of your basket and search for the product, then go back into your basket manually—adding the same navigation options described above to view the full product and navigate back to your basket from that view would make the app perfect.
More useful than I thought
I shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer.
Easy to use, not as easy to trust
The app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products.
Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative.
Great but the colors aren’t the same on screen as the are in person
I love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on.
If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into.
Same problems and new one's!
I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!