Zappos: Shop shoes & clothes

Zappos: Shop shoes & clothes Wiki

Written by Zappos IP, Inc.

Rated 4.91987 From 510,571 Votes
$ 0.00
  • Last Updated: 2020-10-29
  • New version: 6.7.1
  • File size: 55.33 MB
  • Compatibility: Requires iOS 12.0 or later. and Android 4.4. KitKat or later

Zappos: Shop shoes & clothes

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Zappos: Shop shoes & clothes is an iPhone and Android Shopping App, made by Zappos IP, Inc.. Today, it has gone through many interations by the developers - Zappos IP, Inc., with the latest current version being 6.7.1 which was officially released on 2020-10-29. As a testament to the app's popularity or lack thereof, it has gathered a total of 510,571 Reviews on the Apple App Store alone, with an average user rating of 4.91987 out of a possible 5 stars.

How does it Work?

Love shoe shopping? Then you’ll love Zappos (an Amazon company)! Browse our selection of footwear & fashion and buy shoes (clothes, bags, and accessories) and clothes on the go. Get free Expedited shipping when you order with the app! 3 REASON TO LOVE ZAPPOS FREE shipping & returns - no purchase minimum! 365 day return policy & 24/7 customer service Selection of style & size - from sneakers to heels, wide or narrow We’ve got everything to satisfy your shopping needs: from on-trend sneakers to stylish flats and comfy boots. In the mood for more shopping? Take a look at our clothing, bags & accessories, too. EASY SHOPPING • Shop your favorite brands right here - Nike, Adidas, Converse, Clarks & many more! • Out of stock? We’ll notify you when they’re available again! • Not the right fit? Manage your returns with the app! SEE IT, LOVE IT, BUY IT • View high-definition, zoomable product pictures & videos • Share products on Facebook, Twitter, Email & Text Message • Order via the app for FREE Expedited shipping Download Zappos for easy shoe and clothes shopping. Experience our world-class customer service and features. Track your order on a map, manage your account and save your searches. We love hearing your ideas and making them come to life. Leave us a review and let us know yours!

Top Reviews

  • “Add to List” Banner Lag

    By sbtokarz
    When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
  • Love Zappos

    By AHB549
    I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.
  • Slick app. Incredibly helpful live chat service.

    By richarddustin
    I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
  • LOVE is an understatement

    By staay
    I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
  • Awesome app and company but app needs some tweaking

    By be_lovely
    I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
  • Too easy....dangerously easy to use

    By Nelaskan
    Zappos does it right! The selection of brands and styles, the layout of the app and their customer service make it a no brainer. I appreciate the little things other online stores miss - every shoe is pictured at all relevant angles, in high resolution. No more guessing how your shoes are going to look when you are wearing them, who ever looks at their own shoe from only a side profile?!?! They allow you to sort quickly and precisely, narrowing your selection from thousands to dozens with just a few quick qualifiers. Brilliant! Other sites try, but always fall short. While I may not be their prime demographic (more utilitarian than aficionado), but whenever I need new ones my first stop is always the Zappos app! And the free shipping!!! Seriously, who still offers that with EVERY purchase! Buy with confidence, but beware because you will be back.
  • Why I Love Zappos!

    By Dukies Dad
    This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!
  • Zappos

    By Donna Land
    Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D

    By AlabamaworTley
    This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat! I love them so much but I know this sounds like a bogus review because what company is this great??? THIS ONE IS! Adding to my review and it’s now been 5 years of perfect service
  • Fast, Reliable, Easy

    By happjz
    I have been a Zappos customer for over 10 years. I love the speed and reliability of delivery, and returns are a breeze. I do not enjoy, nor do I have time for shopping. Since I am not great at going in to stores and being able to tell what a garment on a hanger will look like on a human, I love having the photos of clothing on models with views from all directions. In addition, I have a very difficult shoe size (9.5 narrow). While no style looks great in this size, I appreciate that I can quickly filter on my size and see a selection vs. finding a shoe I love, only to click through and find that they do not have my size. Finally, the customer reviews are usually very thoughtful and helpful and are critical to my purchase decision. Great concept, great service, fast and easy. I love Zappos!

External Links

Zappos IP, Inc. Official Website

Download for Free on On iTunes
Download for Android

This page was last edited on 2020-10-29.
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