Account in EU???
I always love buying stuff online here because every hollister store around me is like 3-5 hours away from me, but recently I bought some things off of there and I went to check my club points and this has been going on since you updated as well cause I believe the day I received my items, you updated your app as well, it has been telling me I cannot redeem or use my points with out an account in the EU, but I live in the US with a US account and I’m not sure why it isn’t working I can’t even order anything else because it has pound instead of dollars and I don’t know the price difference nor the shipping, I’ve went through all the settings to see if maybe i changed it by accident but I hadn’t. And I can’t even use my rewards because they won’t show up. And I am getting really frustrated because all your deals are out and I can’t buy anything, I’ve deleted the app and redownloaded it and even restarted my phone and either thing had worked
So much better then the actual website!
For some reason , the Mobil site version for hollister is really slow , glitchy, and makes things so hard just to even browse? But the app has made it SO MUCH EASER to shop and pretty much do anything! You basically get the entire website , completely optimized and compacted into an app to work properly on your phone!
You can of course brows the entire catalog, edit your profile, make purchases , redeem Coupons and trade Cali Cash and you can even track your packages!! You get first notifications on new sales and promotions, when you get Cali Cash, packets delivered, or been shipped out. They keep you 100% informed of everything!
The only little minor problem/bug I found with the app that hasn’t yet been addressed or fixed, is when you try to track your package , it’s extremely slow and glitchy to pull up your orders and check the tracking. It works fine but you just need a lot of patience, specially if you are tying to track multiple orders like my self , it takes me a few minutes to go down every order to check. It was really annoying at first , but you kinda just get use to it the more you use it.
Other then that, I really love that app and how the simplicity and easiness of the app motivates me to want to keep shopping!! Definitely use the app for the ultimate online shopping experience!
WRONG ORDER, TERRIBLE CUSTOMER SERVICE
I ordered High waisted light washed mom jeans, the shipping took 2 weeks which is well over 5-7 business day, which I paid for. I’m so disappointed because I looked forward to these jeans to come in the mail only to find out that they are the total opposite of what I ordered. The jeans I received were low waisted(I hate low waisted), size 0R(which is also not my size), black(needed a light wash pair not black), and they were super skinny(which I hate). I called the customer service only to be told that the jeans I wanted were now sold out, and the only thing I can do is either drive to a Hollister store and return them, or return them via mail if I wanted my money back. I hated that sass and the attitude when clearly I had a reason to be upset, but I was extremely polite about everything. JUST TERRIBLE!!!
App is RUINED after update
After updating to the latest version of the Hollister app, there have been several issues that have constantly been occurring that were not before updating. At first the app was working completely fine until I noticed that scrolling through the catalog of clothing was INCREDIBLY laggy and slow. Even if I scrolled with the slightest touch, it would completely lag out. Later on, I was trying to fill out an order and I used my PayPal. However, every time I tried clicking the icon to use PayPal, the app would either crash or give me an error. I had to delete and download the app again in order to place my order. The next day, I went into the app, and noticed I had been logged out, which the app does periodically so I didn’t mind it much, but when I try to log back in, it says that the information I filled in (username/password) does not work and it shows me an error, and asks me to reset my password. I’m unaware if anyone else is having these issues, but I will not continue to use the app if these issues are persistent.
If I could give this app 0 stars I would. After downloading the app for the first time everything was great. Prices were nice, I got discounts, customer service was always on everything but that was all up to par until recently. After updating to the latest version of the app and reloading several times on countless occasions my screen expresses the same response to an error, “WIPEOUT, we’re dusting the sand off a few things to make your shopping experience better.” Followed by that it has a RETRY button. I originally downloaded this to make my life easier instead of visiting the store or having to wait online. Well then I began to think and I was reassured about the online Hollister app but sure enough when visiting the site it DOES NOT LOAD and it slipped my head that not only that but it hasn’t been working for the last YEAR or so. I say Hollister needs to get on their A game and pull their heads out of their butts because if this is the respect I’m going to receive from them, this is the amount of respect I supply to them. 0!
I really like the app and it’s been wonderful to me up until my last purchase. The app was messing up and so it put my address in wrong and so I canceled my order and when I went to reorder it clothes it put a hold on my card for the total 3 times now I understand why it charged one and put the second hold and I was told it should fall off but the third hold I didn’t understand and the costumer service rep I called was rude and just told me it would fall off.
Now I’ve never had problems with the app before but that’s just got me wondering first why was she so rude and second why was the third hold on my card posted. Huge inconvenience. Definitely the worst birthday present to myself this year
By Xxdummy gamer
Normally I find the Hollister app fine, but for over a week now every time I open the app it just says "Wipeout: we're dusting the sand off a few things to make your shopping experience even better" followed by a retry button. I've tried refreshing, I've tried deleting and redownloading, I've looked online/at reviews and at their Twitter to see if this was an issue with the app in general or just me but saw nothing, and at this point I'll probably just delete it soon because I keep getting notifications but can't get rid of them because the app won't open. And this is following me making a purchase through the app for store pickup and then never getting a notification/email of delivery so it was returned. Customer service was willing to refund that purchase but now with all these annoyances piling up not sure I'll keep the app.
However, when it's not buggy and full of issues the app does work well, but when it's not in top shape it's literally useless.
Pretty Amazing Actually! ;)
So far from using the app I’ve bought lots of jeans, shirts (mostly curves hem tees and cool stuff that went to clearance) I’ve been able to pay so much faster since they’ve got Apple Pay on the app so it avoids a lot of the shipping and fillings out information part and pays really secure (definitely the recommended route I’d tell people to go for) other than that it helps being part of the Club Cali program since I can be have more discounts. 5/5 stars 🌟 definitely recommending to everyone.
Honestly love the app although...
By Just a simple Gal
The app is so helpful and useful especially, when you are shopping for something specific in the store. You can simply ask “do you have this in stock” and they will let you know! I love the app although, there is one big problem that I face. The problem is the lag in the app doesn’t make it the best app to shop on if you are looking for something online and in a rush or don’t have patience. Sometimes I’ll be scrolling through and randomly it will lag and skip and that’s why I don’t use the app that often unless it is back to school season, holidays, or summer. Those are the only times I’m ever on the app and I have time to sit down and look over. But, overall it is a very helpful and useful app but not when in a rush!
Adding Club Cali to Apple Wallet Feature
So I just contacted Customer Service and it seems to me that they have no clue about this option(calling it Apple Pay), but the developers do look at these reviews. When you go to Profile and then ID(for those who have Club Cali) there is a barcode where the associates can scan, and right below it is an option that says, ”Add to Apple Wallet”. I’ve already seen two reviews about the same concern and it is about the function not working! I’m currently using an iPhone 7 Plus and I’ve tried everything possible and nothing seems to work. So developers, if you are seeing this please fix it as many people would like having this option available. Thanks.