MyChart Wiki

Written by Epic

Rated 3.21122 From 6,898 Votes
$ 0.00
  • Last Updated: 2021-05-17
  • New version: 9.7.1
  • File size: 108.53 MB
  • Compatibility: Requires iOS 11.0 or later. and Android 4.4. KitKat or later


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MyChart is an iPhone and Android Medical App, made by Epic. Today, it has gone through many interations by the developers - Epic, with the latest current version being 9.7.1 which was officially released on 2021-05-17. As a testament to the app's popularity or lack thereof, it has gathered a total of 6,898 Reviews on the Apple App Store alone, with an average user rating of 3.21122 out of a possible 5 stars.

How does it Work?

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit Have feedback about the app? Email us at

Top Reviews

  • I know there is a way!

    By Sahtih847
    I have been using this app with UTSW for several years, and added SSM Health this year. It has made what would have been the difficult task of keeping track of multiple providers and facilities appointments, test results and communications easier. The MyChart message feature has saved hours of waiting to communicate with my healthcare team. The facility’s fluency with the app does make a difference, but there is nothing complex about the patient side of the tool. The Blue Jeans virtual appointment feature is simple to use as well, though I find the appointment notifications for virtual appointments is not working as well as the in person one- need to add telephone recorded reminders. I have missed several appointments because the reminder emails get lost when you don’t have time to go through 300 emails to find them. For comparison, I have never missed an in person visit or even been late for one. Another improvement for me would be access to the Radiology studies, not just the reports, but I’m not sure most folks care about that. Since I use an IPhone and not a computer, that might be available already. MY ASK I need to also have my husband’s medical records available and would like to have another copy of the App on my phone to do that. So far, I haven’t been able to figure It out. It would also be helpful to be able to mark his app icon to distinguish one from the other. Would love input?!
  • Great but NOT user friendly

    By JAM DUN
    The app is great for keeping up with my appointments, communicating with the doctor, refilling prescriptions. However, when it indicates that there is a new message, I’m not sure which message is new unless I look at the date. My inbox reflect that I have two messages. When I click on the inbox tab, nothing happens. It would be nice if when I click on it, it go straight to the new messages and the indication of “two new messages” disappears reflecting that I have read the messages. It would also be nice if there is an indication of some sort to show that there are new messages and which ones are NEW. In regards to the “to do list,” it would be ideal if I could decline the options or have a yes or no button or something to show that I don’t need to do what it’s indicating. For example, my dental office is totally different from my primary care physician and they keep telling me my dental appointment is overdue. I wish there was some way I could tell it no or not applicable. Additionally, it keeps telling me I’m overdue for an influenza shot. I have never, and will never, get one so to be able to decline or simply say “not applicable” would be great. If these minor disturbances could be fixed, it would be a five star app for me.
  • Could be better

    By Belladzia
    This app is great for a number of reasons besides checking test results and appointment reminders. •Through the app I can email my doctor directly, (very often they or they’re nurse will respond within a few hours so I assume the app makes that easier for them as well. •The app has a list of my meds (accurate only if you reported it accurately to the doctor) and provides an easy way to ask the doctor for a refill.•I can request an appointment from a established doctor •I can view and even pay my bill. All of these are things I can do securely through this app. It is very useful. What I CANNOT do is make notes. Currently I use this app only for check appointment times and the occasional email to the doctor. But I would use it weekly if I had the ability to make private notes. A note associated with a recent visit. Notes on possible drug benefits or side effects as I experience them. Notes on questions to as at upcoming appointments. Associating these notes with the drug or appointment or doctor directly within the app; helps keep me organized and would improve my healthcare as it makes it more likely I’ll remember details of a visit and concerns I need to bring up at the next visit.
  • Healthcare is not a game

    By toddhunt
    The basic concept of this app is good but the execution is terrible. It’s another example of apps being written by computer people out of touch with real life. Unfortunately this isn’t a dating app or other social media plaything, this app involves people’s health and medical treatment and it’s not something medically inexperienced computer geeks should be allowed to play games with - an especially sensitive topic during times of a global pandemic. What’s also unfortunate is that, unlike game apps, we can’t simply choose not to use MyChart, it is the ONLY app where we can see our medical records and interact with our health care providers in a world where face-to-face contact is becoming rare. That thrusts a huge responsibility on the makers of MyChart, one that they all but fail at. The user has zero control over the privacy and accuracy of their medical records or anything else for that matter except the silly option of choosing the color of their screen background. The makers of MyChart hide behind a veil of secrecy, there is absolutely no way to contact them for help, issues, legal matters, etc. They have a monopoly and they are in severe need of government regulation. Our healthcare is too critically important to play games with.
  • I love this app but I need a lil help from developers please

    By Shawn Hernandez
    I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
  • Worst incompetent medical app ever!!!!!

    By 3_peckered-moose
    Response to developers Shame on you for trying to blame this on my health network. I already talked to my health care providers network, and the fault lays with MyChart. According to my health network, this transfer has been a disaster for them. They have to apologize on your behalf because MyChart has screwed thing up so bad for so many people like myself. I have already contacted MyChart about my situation, all I get is a boiler plate response of wait 1 to 3 weeks. Well it’s been 4 1/2 weeks now and still nothing. The impression from my health network is that this is not what they bargained for when they opted to use Epic’s MyChart. All of Epic’s MyChart medical apps in the Apple App Store have low user rating. This is indicative of poor product quality. Mission Heritage left Follow My Health app for this garbage. Due to the switch over to this app, I can no longer use Follow My Health and I can not use this app because they do not have any of my information. This app is absolutely useless for me and my family. Why on earth would someone shut down the use of the FollowMyHealth app before the “new and improved” MyChart app is ready to use? This app really screwed thing up for my family. The way this transfer is going screams incompetents.
  • Billing portion of the app and to do list

    By Lin Sto
    I would have rated it higher but I don’t like a couple of the features. First in the billing area it automatically defaults to paperless billing. Second once you are looking at the bill you can’t print it. I use a HSA account through my work and pay dr’s bill that way. This forces you to pay through the app. And had to play around with the app just to turn off paperless billing. Another feature I don’t like is the medical to do list. Through both my medical providers I have linked in the app it show 2-3 exams/shot to do for the year. It will not allow editing to tell it they are done. And my primary dr’s office is still struggling with updating it as well. They are still flipping back and forth between their old system and this one to view things. The two health providers are Cape Fear Valley Health and Duke Health.
  • Great new features

    By Laura55438
    Finally shows sent mail and whether it has been read by staff or not. Collects all kinds of data in one place that you need. Not perfect, but still indispensable: 5 stars but could still use major work. Example: e-checkin allows you to add/delete meds, allergies, conditions before your appointment when you have the info handy, but this data doesn’t appear on the clinic’s computer for the doctor once you get there: major flaw! The databases should sync, or there is no point. Also, requested add/delete info never gets added/deleted by the doctors/staff (possibly because they don’t see it?). Would also like ability to send the same message to multiple doctors at once; currently only one doctor gets the message: no way to add or CC others. Ability to add appointments directly to your phone’s calendar with the click of a button ROCKS! Scheduling is very limited, however. Pluses and minuses, but keep up the good work!
  • Inprvments required

    By Mikey T Ward
    App needs improvements so that we can have support for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor. Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor on the pdf form but only allowing images make those forms invalid and unreadable for pregame such as Boy Scout and other programs that need medic clearance. Also if there is a wait list to get a appointment I would like to have a wait list status area to show me what number I am on that list until I get to the top of the list. Also when a apoitment is offered have it where I can accept it or request for a difrent day or time. Also needs to have a indication of phone call appointments so that it would be easier to identify what type of appointment it is. Also office staff calls should be placed in a separate folder or something to separate them from actual doctor appointments to reduce confusion.
  • Glitch in app

    By petey.lim
    Somehow the app randomly changed my notification email preference. I normally set my email preference as my personal email and weirdly enough it changed my email without me touching the app at all! It changed my email to my business email/school email which is frustrating because I only noticed this after I checked my junk mail in my business/school email and had to fix my email preference through the MyChart website. MyChart has gotten a lot worse ever since the update and revamp. I am 21 years old and well-versed in technology and no app should be this difficult to comprehend. I know how to use the app to its full extent but it’s the app that’s the problem where it doesn’t fully work. I just don’t know why update and revamp the app. What target audience are you trying to reach? You have to put yourself as a consumer and see how you would utilize the app. I personally do not recommend this app after the update; however, if the app went back to its previous platform i would totally recommend it. Any app developer who responds to me has to understand the marketing aspect of this because I have some background knowledge in app developing and marketing.

External Links

Epic Official Website

Download for Free on On iTunes
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This page was last edited on 2021-05-17.
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