American Airlines

American Airlines Wiki

Written by American Airlines


Rated 4.56479 From 140,167 Votes
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  • Last Updated: 2021-07-14
  • New version: 2021.11.1
  • File size: 169.39 MB
  • Compatibility: Requires iOS 13.0 or later. and Android 4.4. KitKat or later

American Airlines


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American Airlines is an iPhone and Android Travel App, made by American Airlines. Today, it has gone through many interations by the developers - American Airlines, with the latest current version being 2021.11.1 which was officially released on 2021-07-14. As a testament to the app's popularity or lack thereof, it has gathered a total of 140,167 Reviews on the Apple App Store alone, with an average user rating of 4.56479 out of a possible 5 stars.

How does it Work?


With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips. - Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time. - Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way. - Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. - Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. - AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today. - Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. - Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. - Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. - Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds. - Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info. - Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience. New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived. Contact Us: 1-800-222-2377

Top Reviews

  • Horrible experience with VeriFLY


    By eubanks6703
    Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
  • Most things good but service reduction on flights truly a sad way to skimp on service to save money.


    By slpoulos
    The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
  • The app is great


    By stewbinator
    I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
  • Made whole trip convenient!


    By ViridianPhoton
    This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
  • Worst flight experience ever


    By samuel sicairos
    Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
  • Reliable information, very professional. No stress!


    By Chicago Dad151235
    Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
  • saved me so much time


    By luciano_menzo
    I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
  • Amazing how bad this app still is


    By Rudder61
    I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
  • I love this app! By far the best airline app!


    By Ellejayare
    I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
  • Complete Lack of Support


    By Phileas Fogg's 'stache
    As AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you.

External Links

American Airlines Official Website

Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2021-07-14.
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