I've been ordering from Groupon for about 4-41/2yrs. So far I've been perfectly happy with everything l have ordered, both the service and the quality of the items and or services. Admittedly I've always been very paranoid about being scammed online and very slow to start trusting online companies so I tend to read every single word of every description! It drives my husband crazy because I'll read, reread then mull it over for hours sometimes days before I finally decide to make my purchases. And if it comes to a place I've never heard of I always check for reviews outside of Groupon before dealing with them. But it seems to have paid off because I'm happy with everything I've gotten so far. I've gotten gifts for my kids and grandkids, household items, clothing and my husband and I used 3 different offers for hotels and services to book a dream road trip through the central Texas hill country during summer of 2017! (So glad we got to go when we did, to see this beautiful part of Texas before Harvey messed up so much down there!) Our stay at El Tropicana in San Antonio on the river walk, a great package for a full day and food package at Sea World San Antonio, and a stay at the Omni West in Houston were all phenomenal experiences that we wouldn't have had without Groupon, but will definitely strive to repeat!
Me and my husband have used Groupon on and off for about 3 years but we recently started relying on Groupon for the last year after getting married ...... if we take a trip first place we check is Groupon...you offer ridiculously unbelievable prices. in our most recent trip we wanted to stay an extra day and asked what the charge would be. The same amount we payed for the 3 days is what one extra day would cost! need something that we can’t really find?.....GROUPON has it. The variation of the same thing is what I like as well...... I’m the type of woman who loves a certain item and needs it in absolutely every color. The only thing that I,as a customer, found a little difficult is that when you do book a trip and you accidentally made an error you cannot go back and change it..... our fault but I believe that if you are able to catch it right then and there you should be able to fix it. None the less, THANK YOU Groupon you guys are the best!!! Thanks for making trips actually happen for me and my husband. Growing up sheltered, it’s nice to finally be able to do it not only because I’m married but because of your amazing deals! Being financially savvy is the way to enjoy vacations and get aways! I can’t thank you guys enough!
Been using Groupon for years
I have been a Groupon customer for years, mostly get local massage and food deals. I appreciate this service but do wish the business owners got to keep more of the proceeds. They are basically posting deals to get new customers and some have said it doesn’t often lead to long term repeat customers. In my case, I’m usually getting a Groupon for restaurants that I go to already but want to have some savings. Groupon is great for the consumer but it may not be the best investment for local businesses. I would be curious to know what the ROI and conversion rate metrics are for local business owners who offer sales on Groupon. Admittedly I have purchased a lot of massages but haven’t really stayed with one massage therapist. That lends to my mentality as a consumer, why would I pay 60 the second time when I could pay someone else to do something very similar for 30? Or even 25 on a sale day! This service is for deal hunters like me but by appearances does not seem to be extremely helpful to certain types of business owners. Which is why I tip well, at least to help them out. If I’m wrong about the benefit to business owners, I would love to know! Feeling a little gross about the reality of my shopping habits now that I’ve written this review so hopefully I’m mistaken and this platform is helpful in the long term for small business owners.
Almost fed up
By Chase Giles
They have some good deals sometimes but they need to work on some things. In 1 previous order, my item never arrived although it said “delivered “. I sent a couple of emails about it & even posted a negative review about it & never heard back from anyone. When I finally located a phone number, I was told no one was available to take my call for a couple of days, then I finally got a menu that listed an option for a representative, but
3 times when I chose that option, the phone system just kicked
me out. Finally got a live person on 4th try! Another order for some plants I ordered, they were dried out & sickly when I received them. Planted them & tried to save but couldn’t. Tried
to get an exchange/refund to order some different plants & was told I would have to dig the dead stalks back up, repackage & send back! Like it was worth my time for that! Another order I ordered a couple of magazine subscriptions. One of the magazines I have only received twice. The other magazine I have not received any issues yet- but, coincidentally, I started receiving another magazine that I have no interest in. This order I placed, there’s a technical issue online so I couldn’t enter & save new payment info. You have some awesome deals sometimes but really need to invest in some customer service because if there’s any problems with this order, I’m ready to say so long to Groupon
Have used Groupon many many times. I do like to spend so with that I need to save and by far Groupon is much better than any $1.00 coupon.
Yes this is true. The problem I have experienced way more than 1 occasion but I do continue to use Groupon. I have been disappointed with the house cleaning service , set up service constantly verifying the date time person coming texting back and forth was excited for this to happen I am handicapped found out at 5 am the morning of . They texted me 10:10 the night before the were due the next morning at 11:00 am I was sleeping. They rescheduled me for sometime in February I set up January for a reason. They didn’t give me even 24 hr notice but they stress the importance if were cancel at least 48 hours
Another s gift to my daughter for Christmas a mother and daughter time out to get our eye brows threaded. Very disappointed in the place it was not even so classless and dirty selling herbs and spices clothes.
Then I ordered flowers threw Groupon to A Florist omg not even close and to what I was expecting. They stated on the ad that with covid 19 flowers might be a slight issue they will do there best to duplicate. Not even close brown basket shown and purple and pink beautiful arrangement, what they got was a leftover white Easter basket with some fall flowers shoved in it. Disgrace to use covid as an excuse. Clothes several times not true
And that is enough to give you idea
Purchase on Groupon
My purchases have mostly been good. I had one incident a few years ago. I paid for 3 sessions of house cleaning, paid about $115. It took several weeks to get in contact with the seller then it was several weeks before she could book me an appointment. I wanted to book all three appointments & she wouldn’t. She said I could book the next appointment when she came the first time. No one showed up for my first cleaning. After several attempts she finally answered my call & said the lady she had scheduled had car trouble or something. I said a phone call to me would have been appreciated. I took off work to be home. Rescheduled appointment, about 2 weeks out this time. Again no one showed & I had someone there to meet up. Again several attempts to contact when she did answer the lady’s child was sick 🙄. Seriously?! Again a phone would have been appreciated. She wouldn’t book another appointment, said she’d get back to me. She never did. A few months later, we were preparing to move out of Tulsa area so I thought great I’ll get “her” to come clean while I’m packing . Called multiple times & left messages. Never got a call back. Then her number was no longer working. 😩 So I threw that $115 to the wind! Contacted Groupon & it had been over a year at this point so they “couldn’t” refund my money 🤷🏼♀️
Just purchased curtains
Although, I haven’t even seen them yet, I’m still worried about the quality , but I specifically chose it for a certain room but now, if that is going to stop light from coming in completely, I just may choose a different room for these. I always look for more different stuff and sometimes even hope for the best deal of the day on something I would really want , I hope other genders come into your site to sell their products because it would be nice to see changes of different things, not just changing between the 4 seasons. I recently purchased the angry supplements and I’m afraid to say , they give me heartburn so badly, and I’m belching the tumeric and ginger. Although it may be amazing for someone else, they are not for me. I just don’t ever want to do business with companies that are NOT in the USA only because I have had a terrible experience with dealing with them and what they show you is definitely NOT what your getting, cheap scratchy material ect anyway I’m so looking forward to these new curtains in my home ! I’m very excited and can not wait thank you Groupon !!! Once in a while it also would be nice to send a 5 dollar off coupon to all your email member that bought for appreciation day just bought from a local retailer, and I’m happy to see that here and of course,,,,, my new year pair of slippers!!!!!!! For sure ! Muk luk can’t beat it !!!!
Really Wonderful Products at Amazing Prices!
Exactly! The “other brand” Electric Toothbrush that I bought for 88% off is Terrific! I love the 30-second pauses to remind you to ensure that you’re spending the proper time in the different areas of your teeth. Plus, the 3 settings give you the wonderful option of a more gentle brush for sensitive teeth (me!). It’s been three weeks and the battery is still going strong. I really love it and I can definitely feel the difference that will show up at the dentist (i.e., removing plaque and cleaner, whiter teeth). Every item that I have purchased here has been wonderful and does exactly what it says it will do. Today I have just purchased skincare after literally spending thousands a year in retail for such items. I can’t wait for my retinol face treatment, vitamin c eye cream and bonus oil to arrive...for a total of $30 including tax and shipping! I will try these products and let y’all know if they live up to expectations! I don’t recall the brand, but it is not one that I am familiar with, soooooo...If it works as well as the other purchases that I have made from Groupon I am going to be thrilled! I know that I can always count on this company to come through for me, or I can simply return it for a full refund!
Though I do enjoy Groupon and have spent thousands over the years with Groupon, they are in need of improvement. One issue I have is returning a Groupon. It is ridiculously inconvenient and beyond frustrating to try to return or exchange a Groupon. Instead of getting Groupon bucks, which seems to be a more logical and fair thing to do, Groupon only allows you to purchase another Groupon in only a certain area, i.e. “a local deal”, etc. and within a short period of time. It is a complicated system and I lose more money through Groupon, and I am beginning to expect it was designed that way. People do not want to deal with such hassle so I assume most people would simply forget about it. Which I have done in the past because I don’t feel like dealing with only 24 hours to search for local deals. Not only that, but most local deals in my area are the same old thing that we always see advertised in a Groupon. Little variation. And I don’t want to redo those things again and No, I don’t want another massage! So it is very limiting. I have had much frustration over this one issue. Also, with all the times I have had to speak to Groupon, those who answer the line have accents so thick I can hardly understand them. And though a few of the staff have been friendly and professional, I have dealt with quite the opposite most of the time.
I would rate 0 star if I could
By Groupon you lost me forever
First of all I want to say, Groupon doesn’t really care about their customers. I’ve never left a bad review but here you go Groupon you can have this one.
I purchased a massage voucher in February, and then made an appointment with the owner in May, because of covid-19, the owner had decided to permanently close the business in April. She sent an email to all customers saying if people purchased voucher from Groupon, she had already notified Groupon that they have gone out of business and people who purchased voucher should get a refund (that’s how Groupon told her!). So I contacted Groupon and asked for a refund. Guess what, it took me nearly an hour to finally chat with a real person because Groupon hides the chat feature, they doesn't want anyone to chat with them or contact them for refund. I tried to email them twice, all I got is I can get a Groupon bucks, but I don’t want credit, I just want money refund! Long story short, the customer service kept saying they can extend my voucher so I can use after covid-19, I said no their business is permanently closed I can’t go anymore. They just don’t understand. At the end, they still offered me the dang Groupon bucks so I had to open the not user friendly app again to find whatever deals that I can spend all my credit. If I could give the company 0 star I would, because Groupon doesn’t really care what customers want, once they sell you a voucher it’s not their business anymore.