Horrible delivery experience
By Missouri Anne
I was not able to receive my stove this evening that I purchased from Home Depot. The delivery driver got out of the truck and already had an attitude. I had a choice on the porch of several different ways he can wash your hands before he could come in my house. He flat out said no he was not going to wash his hands with anything that I had. I wish Home Depot had trained their people to understand that we are in a pandemic. Handwashing is a basic requirement that anyone should do to come in to someone’s home.
The second fella that was with him was going to come in the house and I asked him if he would wash his hands and he said yes. That’s when the driver told him no that he could not wash his hands and they were not going to wash their hands.
They left with the stove. I went to Home Depot and began the refund process. I drove to Lowe’s and I bought a stove that will be delivered next week. It was $65 cheaper because Lowe’s felt bad about the Home Depot situation.
I have to wait for a stove but it is worth it. I have been a Home Depot customer since the store was built decades ago. I will never go in there again. I will drive the extra couple of miles to go to Lowe’s. They permanently lost a customer and there’s nothing they can do to reverse it.
I don’t know why people think they can come to your home with an attitude and decide they are the boss and not wash their hands in a pandemic.
I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online.
Worst service ever
I ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them.
Disappointed customer. I’m switching to Lowes.
Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life.
Awful customer service
By Goul Art
So I spend a lot of money at HD. I am a licensed plumber and also work with my father in law who is a licensed contractor. We have spent thousands of dollars in the last year alone. Last week we had ordered tile which was on a clearance sale, paid for it and you were happy to take the money. When I went to pick it up the next day, since I didn’t have my truck, there was only about 1/4 of the tile there, and it was still on the shelf. I was told when I bought it that the computer showed more than enough. Also I saw if for myself on the shelf. When I went to pick
It up after waiting over an hour the manager told me they never had enough in stock. Today I opened a can of paint that I had bought about 4 months ago and stored next to identical paint, only different colors. I tried to return it or have something done. Before the customer service associate even opened it she told me it had frozen, which I know did not happen. When I told her that, she essentially called me a liar. Awful service. I am also a HD card holder and stock holder. I’m very disappointed with how I have been treated in the last month from this particular location. I have had good service at the other 3 of 4 that I deal with, but this one is beyond bad.
Needs a lot of work.
While i enjoy perusing the sales products, when im looking for specific items and know what the item is called and type it into the search engine i get almost anything and everything other than the item ive typed in. This makes my experience last much longer than i can afford and creates a very frustrating experience. One that usually deters me from purchasing anything at all. This is a major hindrance considering i am a contractor/builder and every second lost and wasted adds up to loss of earnings and project completion. One other complaint of mine is that the app is far from user friendly. When trying to organize order lists or future order lists/product lists, i am not able to remove the items from the scrolling row nor from the list itself when selected. It makes having the list counterproductive. People change their minds all the time and need the ability and freedom to do so. Just because its harder to remove the product doesnt force a person to purchase. If your company would stop trying to force sales and would let the shopper feel more at ease and have more control over their shopping experience people would be more apt to making a purchase.
By missinh items in store
I order two units I keep only received one two weeks later something happened and they cancelled my order week later when I supiste to get the 2nd machine they could not find it at the store while I was waiting there instead off t Laing me that they cáceles the order the rep just did a new order there and told me that was all okay that they order was coming. Days later I told her let me see when will arrived that is when I saw that the order was just placed while I was there, I asked her yo cancelled then she told me not that we have to wait a week until the Oreos arrived then they could cancelled I told her you just the they order now with out me approving the new order she just told me sorry that is how things works I can’t cancel because the item is not here percent. Does not make sense this is kit the first tiñe that this get lost on miss when I order items but should not have to be like that Home Depot is loosing money not k owing how the system is working irking or when the loose the items and just put a new order no one is seeing that is was lost or stolen well I love Homedepot but don’t like to order items with the store because of those issues thanks you.
January update removes iPad landscape mode
On the phone, this is a convenient way to browse and search products, and is generally snappier and more pleasant than the web site. Locate in store, and map my list, are very helpful.
- Easier access to main shopping list. Currently it’s three taps from launch. One of these taps goes through a Recent Lists list of lists. This optimizes for multiple shopping lists, at the expense of the common case of just one. I’d like an icon at the bottom or at least at the top level of the Account view, for this common operation.
- Quicker way to add an item to the main shopping list. Currently it’s three taps from the search results list or two taps from the product view, plus another tip to dismiss the “View List | Continue Shopping” dialog that pops up after you add an item (which was probably added as a workaround for the fact that it’s so difficult to get to the list—see above). I wish swiping on an item in the search results gave this option, and that there were a single icon on the product page that could be tapped for this functionality.
- Sync iPhone shopping list to iPad.
- Sync iPhone shopping list to web browser shopping list. (This is less important if iPad version becomes more useful again—see below).
- Display the locations of bays in the Aisle 99 section at the front of the store. This “aisle” is actually multiple aisles; it would be helpful to know which one to look it.
Although great in concept...
I use The Home Depot app frequently to set up products for will call (in store pick-up), for products not sold in the stores, and for home delivery of pallets and heavy objects. Unfortunately, it is not a seamless experience and Home Depot continues to make mistakes. Moreover, there is extreme confusion within Home Depot as to how to resolve these issues when they do make a mistake. This app is great when you get what you ordered, but a major disappointment when you don’t. Just today, I had 8x4x16 builders block delivered from my local store, but they instead delivered fence block. The driver said to call the store to get it fixed, but I needed to spend over an hour on the phone trying to resolve. The guy at HD was really trying, he just didn’t know how to resolve. Furthermore, this order was placed on Monday, but didn’t get confirmation of shipping (until I called) on Wednesday and product was finally delivered from the store today (Friday), but the wrong block was shipped. I’m not sure if I will use the app to order home delivery again — this is the third time they’ve made a mistake...
Always feel at home with Home Depot.
By Bill McCallie
I am a frequent shopper at Home Depot as well as your competition next door. I now use HD as my primary source. I own 11 rental houses plus a home and recreation home, so I have to shop for bargains and availability. The primary reason for making the switch to Home Depot is your secret weapon. His name is Rick. He’s there almost every day in and around entrance and always shakes hands and ask me “What can I help you with today Bill?” He knows where everything is and can always direct me to area where I need to go and many times asks me if I’ve tried an alternative product for my project.
Always a friendly handshake and welcome home from your outstanding Mr Rick.
Thanks to Home Depot for making life easier on an old landlord mr fixit. I’m a little slower than I used to be but with Home Depot and Mr Rick to help we Well get it done. Thanks for giving me the opportunity to say THANKS.
A store with quality employees everywhere you look.
By Truck Driver Mike
A few months ago I purchased a washer and dryer at Home Depot. I’m an OTR truck driver so the delivery was made while I was out of town. The dryer didn’t fit thru the doorway so it was returned. Several weeks later the $600 was still on my account. I contacted several different people at the store and Home Depot CR without satisfaction. I was getting pretty frustrated when I finally came across Mark. Mark stayed with the problem and it went away making at seem simple. Today I’m buying a dryer that fits.
Today, I’m also delivering a load of lumber at Home Depot. I have another problem. Luckily, Mark got involved again. Due to his refusal to simply take the easy way out a small problem remained small and I’m on my way!
I’ve had so many positive interactions with so many great employees at this store. Just know that each of you are appreciated.