Home Depot is the best
By The Old Guy in Chicago
I shop mostly from Menards and Home Depot. Menards sells a lot of misc items like food, books, DVDs, etc and are okay on hardware items but for most hardware items, Home Depot is the best. They have the best tools and their hardware items are the most organized. Looking for a faucet washer part at Menards was almost impossible as half there stuff was in the wrong spots and was more expensive than Home Depot. Home Depot will cut pipe to the length you want and thread the ends. Also they will cut lumber to the size you want both length and width. Menards does not do that. They will cut a board to the length on a cross cutter saw but that is it only. The best thing is that Home Depot supports our veterans by giving them a 10% discount in store and they carry just about anything. They carry more major brands like Toro products where Menards doesn’t and as a general rule Home Depot employee’s seem more knowledgeable about how too fix something. The Home Depot has a computer to match your color that you need to match too while Menards you have to look at a color chart and then try to match to a close color that you need. As I said Home Depot is the best of the best.
App couldn’t handle my needs
By rider on the storm 50
I downloaded your app yesterday, hoping it would help me find and ship some items to store 742 in Chattanooga for pick up. The items are Vigoro plant props, 18“ and 36“. First of all, neither the app nor your website could find “Vigoro plant props“. So I was forced to call your toll-free number (I know this store sells these items because I’ve bought them there, but they weren’t in stock on Sunday) and after waiting on hold for 10 minutes the helpful rep gave me the “Internet number“ for the items. Now how was I supposed to know the Internet number? Your app and your website get a failing grade for not being able to find the item from the description of the actual product. So now I’ve already wasted 30 minutes of my precious time. I spent the next 30 minutes trying to get the app to let me order the items and ship them to store for pick up (after all, that’s one of the main features that Home Depot promotes as an app benefit), but the app simply refused to give me that option. I finally rang the store to talk to the manager to get some answers about the app’s failure to let me ship to store. He couldn’t help. But he did give me an eensy teensy bit of an idea of when the plant props might be shipped to his store. So Home Depot hasn’t helped me at all today, although it’s wasted 1 1/2 hours of my time. And now I’m required to ring the store every day to see whether the items are back in stock. Thanks, Home Depot.
Sent from my iPhone
So close to being a 5 star app
I installed this app on a whim, not expecting much. Turns out it’s quite a great app, though not without flaws. The store inventory is awesome, as is the UPC scanning feature, and the ability to see your receipts when you link your credit cards. The image recognition seems like it could be useful, though in truth I haven’t found a good case for it. Even the real time SMS chat initiated from the app is awesome. I actually managed to chat with a real, live human being (or a really excellent AI bot).
Now the warts: the shopping list experience is totally nonsensical. You can add items to an on-device list without creating an account or logging in, but you can’t manage the list in any way- not even delete items off the list. Imagine how frustrating it is to have a shopping list when you’re wandering the aisles, but have to mentally cross items off of as you pick them up off the shelves. Secondly, if you log in, you can create lists that persist across devices, but inexplicably, you have to use the desktop website to delete the items on it. Huh?!? Why??
Next problem: as you scroll to read product reviews, the view refreshes and forces you back to the top. Infuriating.
HD, please push out an update to fix these issues. You’re so close to having a truly great app.
Dear sir I just love shopping with Home Depot You guys and girls are alsome
By ffanncy nancy
I was shopping with you last week and I won’t to tell you how much the man in Doors MIKE he’s the greatest helper in the world I needed a skidding door off my dinning room but it’s not standard size of 72 by 80 Mine is smaller because it’s in my Double Wide mobile home He looked everywhere but couldn’t find one the size I needed He called me couple of times and went out of his way to help me I think he needs to be recognized for a good job done The manager also tried to help me also because MIKE was off that dAY so he took a lady from the paint Department and had her to come help me She hadn’t worked in doors for 3 years she really tired also forgot her name she was so nice also Everyone wENT out of there way to help me I still have not found a door I need but that’s the way it goes sometimes Thank Everyone for there hard work I’m a very happy customer and will always shop with HOME DEPOT KEEP UP THE GOOD WORK EVERYONE I SURE APPRECIATE EVERYONES HELP GOD BLESS YOU ALL 🙏😘
I use the app to find items and locate them in the store. I went to a HD and the item was not where the app said it would be, so I asked an “associate”, she said she saw one of these items, but didn’t remember where, and that there was only one of them. The app actually showed 9 in stock so I kept looking, another “associate” walked up and I showed her the item, she went to ask a couple of other “associates”, the first lady I asked was among them, visibly upset that I kept asking, she said the information that the app shows is “wishful thinking”, I asked why, she said that the don’t have the person that updates the information for the app, “don’t have” meaning the person does not exist, no one is able to update the app info because the position is not filled. No one was helpful, they all blamed the app or the “person” that should updated it and they all just turned their backs and walked away, without offering to look for the item in another store. I just looked at them all and just walked away. This is why retail is disappearing, these workers demand high wages but can’t treat customer right, and HD can’t hire anyone to make the technology work. I bought wat I was looking for online, and got it the next day. I will never go to this HD again and I will never use this app again. I will never go to the HD again if I can order what I need online.
Ok overall but curbside pickup feature needs work
App works fine for locating and paying for items. However I don’t like how it handles curbside pickup. I made my first curbside pickup yesterday. When I got to the store I parked in the designated curbside pickup spot. I texted as the sign directed. The text response merely provided a link to the app. Why doesn’t the sign just say go directly to the app? Once in the app I had to fill in my parking spot ID and my order ID. Why can’t the app find my order ID on its own since it has my customer info? Instead I had to leave the app to dig out and copy the order ID from my email. After submitting the form I received no acknowledgment, so I went to resubmit it and the app said my order had been fulfilled. No it hadn’t! So I called the store and while I was waiting on customer service, my order was delivered to my car. Why doesn’t the app acknowledge your form submission and tell you that your order is on its way out to your car? In summary, this feature has potential but has a number of extremely annoying omissions in its use case - either these details weren’t in the design or they haven’t been implemented yet.
Worst service ever
I ordered 3 windows from the Hercules ca store. The sales person said he was new but knew what he was doing. The windows were ordered backwards. 1 window could not close. Then I started calling the store. Leaving messages for Stanley the special order specialist. After leaving 16 calls I finally got in touch with him. He promised me a call today from him and the manufacture. Only the manufacture called after I called 4 time for Stanley. They will be our to my home just to inspect within 3 to 4 days. Then not sure how long to resolve the issue. Today Stanley would not take me call but had a female relay his message. I went to Home Depot to save money but after the wrong windows, wrong opening, non working window. I should have gone elsewhere. The worst part is you cannot get the store to answer the phones. I wish they had a 0 star for yelp. Also the manager, district manager or regional manager also will not return my calls. I guess they can’t find a female to make the call for them.
Disappointed customer. I’m switching to Lowes.
Day 7 still no calls from management. The window company called and set an appointment for 2 weeks out. So I have a defective window and have to wait 2 weeks to get an inspection. Then another 2 weeks to get the replacement. Again, buyer be ware. The worst service in my life.
Awful customer service
By Goul Art
So I spend a lot of money at HD. I am a licensed plumber and also work with my father in law who is a licensed contractor. We have spent thousands of dollars in the last year alone. Last week we had ordered tile which was on a clearance sale, paid for it and you were happy to take the money. When I went to pick it up the next day, since I didn’t have my truck, there was only about 1/4 of the tile there, and it was still on the shelf. I was told when I bought it that the computer showed more than enough. Also I saw if for myself on the shelf. When I went to pick
It up after waiting over an hour the manager told me they never had enough in stock. Today I opened a can of paint that I had bought about 4 months ago and stored next to identical paint, only different colors. I tried to return it or have something done. Before the customer service associate even opened it she told me it had frozen, which I know did not happen. When I told her that, she essentially called me a liar. Awful service. I am also a HD card holder and stock holder. I’m very disappointed with how I have been treated in the last month from this particular location. I have had good service at the other 3 of 4 that I deal with, but this one is beyond bad.
Needs a lot of work.
While i enjoy perusing the sales products, when im looking for specific items and know what the item is called and type it into the search engine i get almost anything and everything other than the item ive typed in. This makes my experience last much longer than i can afford and creates a very frustrating experience. One that usually deters me from purchasing anything at all. This is a major hindrance considering i am a contractor/builder and every second lost and wasted adds up to loss of earnings and project completion. One other complaint of mine is that the app is far from user friendly. When trying to organize order lists or future order lists/product lists, i am not able to remove the items from the scrolling row nor from the list itself when selected. It makes having the list counterproductive. People change their minds all the time and need the ability and freedom to do so. Just because its harder to remove the product doesnt force a person to purchase. If your company would stop trying to force sales and would let the shopper feel more at ease and have more control over their shopping experience people would be more apt to making a purchase.
Always feel at home with Home Depot.
By Bill McCallie
I am a frequent shopper at Home Depot as well as your competition next door. I now use HD as my primary source. I own 11 rental houses plus a home and recreation home, so I have to shop for bargains and availability. The primary reason for making the switch to Home Depot is your secret weapon. His name is Rick. He’s there almost every day in and around entrance and always shakes hands and ask me “What can I help you with today Bill?” He knows where everything is and can always direct me to area where I need to go and many times asks me if I’ve tried an alternative product for my project.
Always a friendly handshake and welcome home from your outstanding Mr Rick.
Thanks to Home Depot for making life easier on an old landlord mr fixit. I’m a little slower than I used to be but with Home Depot and Mr Rick to help we Well get it done. Thanks for giving me the opportunity to say THANKS.