By Roy n Maggs
I have not been a Walmart shopper. Actually for a very long time because of horrible service. We are talking about 20 years I have not shopped Walmart. I have to say my Walmart on Utah Ave. in Idaho Falls, ID is amazing. I don’t know what’s happening with the staff or with management but attitudes are better and I have enjoyed shopping at Walmart. I don’t say that lightly. I am a sr. Customer service agent at my company and I take customer service seriously. Customer satisfaction is my pristine work ethic and my integrity is very important to me. I will speak about my experience on the spot. Nowadays we have many other channels to give reviews, social media, rating sites, many on the phone surveys and so forth. I wanted to share on the review site. I have voiced my appreciation in the store, however the review site needs to know in words from me. People can change words, as we all know, and I wanted to be one to express my experiences. I have been back multiple times and I will continue to come back. It’s even more enjoyable as we are getting back to some sort of normalcy due to COVID restrictions. I have to say thank you. It’s nice to see people liking what they do or at least fake it till you make it at least. I know I am just one person of millions but I wanted to share. Thank you all for your time. A new satisfied customer. RB.
I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥
Horrible App Since Merge!!
I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!
I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.
I love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer.
Items are not guaranteed through pick up
Well since no stars wasn’t an option I’m giving them ONE. For starters, I ordered AirPod pros through the app the day before and was sent a confirmation email stating my order would be ready for the next day after 12pm. I went into store after 12pm and did a little shopping before heading to the pick up area. When I got there I was told the order wasn’t ready although they had them in stock, Walmart online wouldn’t release the order and there was nothing the store could for me. So I called the online office was told the order was canceled due to miss communication of the order number between the store and the online store. Spoke with a representative regarding the issue and he apologized for the inconvenience and also gave me a $20 discount for the item, the order was placed at a Walmart in the next town over which was fine because it’s only 20mins away from my home. Got my order confirmation around 2:30pm and it stated the item would be ready by 8pm, I checked my email again to see if it was ready only to see that my order was canceled again due to the item no longer being in stock at 7:35pm. I called the online office again and was told by the representative that items are not guaranteed for pick up at local Walmart’s. Never again will I spend another dime with them, I’ve had a total of $422 removed from account within a day for the same item. Very dissatisfied and disappointed 0/10 would NOT recommend the app to ANYONE
Gonna stick with Target
As soon as I get my 2 items that I have coming that won’t come on time I will be deleting the app and never going to Walmart or using this service again. So canceled the items I had in order and went to the target app and bought them there. Within 2 hours they get shipped and didn’t pay anything extra shipping.
So just checked on the status of an order that told me it was shipped and I was told I would get it 4/27 end of day and now fedex is telling me 5/2 end of day. It’s just sitting at fedex. I understand all the craziness that’s going on right now but don’t tell me I’m going to get something a date and then it’s 5 days later. Will be canceling all the orders that haven’t shipped today and placing them with target.
Came to this app cause some of the stuff I wanted to get off Target you had to pay so much to get it but I have placed a few orders and still waiting for stuff to ship and I have about 3 days before I have to get it. Was going to cancel my orders but you get apps like this where you can’t do it all in the app it makes you go elsewhere to get some stuff done. Let me cancel an order in the app not have to go to the website and sign in and do it there. The link in the emails to track an order you would think would take you to the app but no it takes you to the website and again you have to sign in. I don’t always have my passwords next to me and don’t use the same one for every account I have. Just like the company the app is below par.
App is great but needs some improvements
I think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray.
I ordered six items. At first all but one was going to be delivered to me. I went in to remove the bug spray that they wouldn’t ship, so I didn’t have to drive to the store. I went back to the cart, then the air mattress wouldn’t ship I would have to go to the store for that. So I went in and put the bug spray back on, since I had to go to the store anyway now. I moved everything to curb side pick up. A day later I get a message that the air mattress and bug spray are sold out. I had to sign up for the app to find that out. When I read that, I got a text saying my order is ready for pick up. I wasn’t posted until 12:30 pm today. But was sent 12:05 am. So I wasted all morning waiting to be told I need to go to the store to pick up items that were able to be sent to the house. So I have to drive to the store to pick up three things I could have had yesterday if I drove to the store, went in a purchased them. I could have sealed my tent yesterday and packed up by now but I had to wait till today. I won’t be home until 1:30. By the time I seal the tent and let it dry I have to pack it away tomorrow. So I’ve been put out for two days only to get three of the six items I need. That the app told me that you have can ship them then, can’t ship must pick up, to no we really don’t have those products. What a waste of time and effort. Now you want a nick name only to say I can’t us it because it is taken.
Savings Catcher- it works!!!
By the good RN
I have been using savings catcher for a year now, been working to catch Walmart NOT giving me deals that I know other stores offer. Nope! Walmart ALWAYS give me those deals, they never ever miss! One time I thought they did but I found out I was wrong. The other store had gone up on their price and it was I that was not aware... If you shop at Walmart you’d better download the Walmart app, use savings catcher, and stop playing around! I’ve already saved $65 so far without even trying, just buying my same ordinary groceries that I normally buy, not doing ANYTHING different. I don’t have time for coupons and price checking and stuff. Wayyy too busy for that! So, after I check out I get into my car, open the app real quick, scan my receipt real quick, then go home. Two days later I check the app and see the savings building up. Just that easy! Once I get to $100 I’ll redeem it for something. And it’s fun, the kids love watching it build up, too!.. You all better get this little extra money, we all deserve a break so why not? 😉