Gonna stick with Target
As soon as I get my 2 items that I have coming that won’t come on time I will be deleting the app and never going to Walmart or using this service again. So canceled the items I had in order and went to the target app and bought them there. Within 2 hours they get shipped and didn’t pay anything extra shipping.
So just checked on the status of an order that told me it was shipped and I was told I would get it 4/27 end of day and now fedex is telling me 5/2 end of day. It’s just sitting at fedex. I understand all the craziness that’s going on right now but don’t tell me I’m going to get something a date and then it’s 5 days later. Will be canceling all the orders that haven’t shipped today and placing them with target.
Came to this app cause some of the stuff I wanted to get off Target you had to pay so much to get it but I have placed a few orders and still waiting for stuff to ship and I have about 3 days before I have to get it. Was going to cancel my orders but you get apps like this where you can’t do it all in the app it makes you go elsewhere to get some stuff done. Let me cancel an order in the app not have to go to the website and sign in and do it there. The link in the emails to track an order you would think would take you to the app but no it takes you to the website and again you have to sign in. I don’t always have my passwords next to me and don’t use the same one for every account I have. Just like the company the app is below par.
Please fix issues
I was able to successfully make two groceries purchases using my EBT card & had them delivered. Great service, really great delivery people! But now it will not accurately show my EBT balance so I can make another purchase. I have no transportation and am a high risk senior who was counting on this so I don’t have to rely on others to put themselves at risk (and they cannot use my EBT card). I spoke to customer service. They were also very pleasant but unable to resolve this. I sent screen shots of what the Walmart said my balance is & what the true balance is (which is accessed through their app!!!). I feel like I’m being forced to use cash & if I could afford to do that, I wouldn’t need food stamps. I signed up for the 15 day free delivery trial, but what good is it to me? None. Please, please fix this ASAP. Thanks
Updated 05/11 I spoke to another representative today..5 stars for her AND the problem is resolved. Thank you so much. This is an invaluable service to me.
I’m not really sure why some complain about the grocery app being combined with online shopping...it’s not at all hard to just click on which one you want to use AND it’s one less app cluttering up your device. I’m all for streamlining .
I didn’t give it five stars because it’s still a little buggy. But no one’s perfect.
You are difficult to work with
By Walmart deplorable
I own a small convention store and get some of my products from Walmart. Delivery service has completely failed me since covid. The app hardly works half of the time and deletes my orders after I spent an hour putting them together. I constantly get wrong or damaged items. The drivers don’t speak English and can’t find my store because they can’t understand my directions. And even when something is in stock in store, it says it is unavailable on the app. Customer service reads a script but doesn’t deliver their promises. I have given up on Walmart delivery even though it saves me 20 hours per week by not having to create a list and shop it myself. I always select no substitutes yet things get subbed anyway and now I have 20 lemon Gatorades when I needed orange. Three stars because before covid hit you we’re pretty dependent but now, it’s a constant battle and hours on my phone placing orders that are always botched and don’t go thru. I’m frustrated because it was nice not spending 20 hours shopping at Walmart and having it delivered, so if you offer a service, than you have to deliver the promise ALL the time. Not half the time. And Fix the app glitches nothing is worse than ordering $500 in products, and having it deleted when you try to check out. Covid isn’t an excuse to slack on your promises.
Don’t fall for “2 day shipping” or savings catcher
Loved this app and Walmart. But a couple of the main things I liked have actually changed for the worse.
First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay.
Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it.
By Crunchy Catholic Mama
I loved the app in its early days. I liked that I could look up what I needed and see exactly where it was, and I didn’t have to track down an employee who may or may not be familiar with the thing I was looking for. I also liked that I could check before I even went to the store to see if they carried something. That helped my avoid more than one wasted trip.
Now I find it increasingly inaccurate. The location of many things isn’t listed, and for those that are it’s wrong more often than not. Granted, my store has just undergone renovation, so I do understand that some things are in a different place than they were before and that it takes time to update that in the system. My biggest issue though is with the accuracy of the listings for what’s in the store and what’s not. I don’t trust it at all now. I can be standing in front of an item, looking at it on the shelf, and the app says it’s not available in store.
Not being able to list exactly where something is soon after a renovation is one thing. But I see no reason why they can’t accurately state what they’ve got in the store. This is a huge frustration, especially when everybody’s telling you not to go out unless necessary and to spend as little time out as possible.
THIS NEW APP IS CRAP!
I wouldn’t had, even, given it a one-star, if I had the choice!
The app, at least, the groceries part, does not allow changes to your shopping list ... when I try to check out, the check out throws out all the changes that was made, of groceries that I decided that I no longer want, and groceries that I have added, and attempts to charge for everything that was, previously, in the shopping cart, including the groceries that I no longer want! The newly added groceries doesn’t appear in the check out, at all! I tried several times ... same results! Customer service aren’t any help, either ... they have a non-chalant, and stupid, attitude. Not recognizing that it’s an inconvenience to you, the customer ... instead, they thank you for bringing it to their attention, and that they will submit your feedback! Feedback!?!? Who’s leaving feedback ... I was complaining! Because I NEED FOOD, NOW, why I’m trying to order! I don’t care about their stupid feedback, or survey ... and I wasn’t calling to do one! My recommendation is to go elsewhere!
P.S. Also, Walmart got greedy, and is honing in on the suffering, etc., of COVID-19 and wants to charge AN EXTRA $10, to deliver your groceries in 2 hours! I haven’t any more loyalty to Walmart, anymore! This is how they chose to treat their customers ... including the customers that were loyal shoppers BEFORE the Pandemic! PLEASE, SHARE, AND PASS THE WORD!
Three tries and still no charm
Place order... everything says “in stock”. Four days later at time of delivery get notice that half of the stuff I ordered is not in stock. Loose 4 days waiting patiently then another 4 days ordering from somewhere else. This happed on all three orders I have placed for home delivery and store pickup.
Only use this app if you have 8-10 days of time to waste. If you need something critically DON’T order it here. All three ordered also have been complete fiascos. First one for pickup i get home to find open boxes with items missing from the boxes. This was a “contactless” loading where they placed bags in my trunk and walk away with customer not able to or allowed to inspect. Get home and find open boxes with half the items removed from them. After 2 hours on the phone with rude people I finally got a decent manager who confirmed there were in fact plenty of those products in stock and that I had to return all the way back to the store and wait for another hour for them to bring out unopened boxes to my car as replacements.
On top of all that - this app is disjointed, runs poorly, crashes often and tells you all kinds of things are in stock that are not. And since it’s 2020 and online ordering and inventory control have Ben arround for about 25 years now - this is completely unacceptable. Therefore you get 1 Star Walmart!
By I Who Shall Remain Nameless
I read an article that said that the Walmart Corporation planned to discontinue Pay-and-Go at Walmart but not at Sam’s Club. That was the first that I’d heard that Walmart has Pay-and-Go so I decided to try it. I was underwhelmed.
First, it’s not called Pay-and-Go; it’s called WalmartPay or something like that. Next, there is no advertising or instructions in the stores to tell customers that it exists and how to use it. Finally, and worst of all, it isn’t anything like Pay-and-Go at Sam’s Club; instead of scanning one’s merchandise and going straight to the Exit, it's still necessary to stand in a checkout line and scan all of the purchases at a register. It’s not any wonder that nobody wants to use it. I can get my credit card out of my wallet as fast as I can fiddle with my smartphone. Given the way that this app works now, the only way that I would bother with using it to check out is if Walmart would give me the same 3% cash back on my Walmart credit card that they give for using it for online purchases. Unless they do that or make the app a true Pay-and-Go, I’ll never use it to check out. It’s pretty useful for price checking merchandise though now that they’ve removed all of the price check scanners from the stores.
Savings Catcher- it works!!!
By the good RN
I have been using savings catcher for a year now, been working to catch Walmart NOT giving me deals that I know other stores offer. Nope! Walmart ALWAYS give me those deals, they never ever miss! One time I thought they did but I found out I was wrong. The other store had gone up on their price and it was I that was not aware... If you shop at Walmart you’d better download the Walmart app, use savings catcher, and stop playing around! I’ve already saved $65 so far without even trying, just buying my same ordinary groceries that I normally buy, not doing ANYTHING different. I don’t have time for coupons and price checking and stuff. Wayyy too busy for that! So, after I check out I get into my car, open the app real quick, scan my receipt real quick, then go home. Two days later I check the app and see the savings building up. Just that easy! Once I get to $100 I’ll redeem it for something. And it’s fun, the kids love watching it build up, too!.. You all better get this little extra money, we all deserve a break so why not? 😉
BRING BACK RECEIPT UPLOAD IN SAVINGS CATCHER
I have been using the Walmart app, primarily for the use of Savings Catcher, for many years now. While I didn’t always get back tons of money, I always appreciated knowing that I was getting the best deal without shopping around while also being able to save my receipts digitally. I am incredibly disappointed in the recent move to linking receipt uploads ONLY through Walmart pay. I have chosen not to use Walmart Pay for personal and security reasons, not to mention that I also like to pay cash. This move (clearly to force users to use Walmart pay or miss out) disenfranchises so many users! There are many people who don’t feel comfortable using that pay method, or that just need to manually upload for many reasons. I know that you have lost me for sure from your app, and possibly from shopping as often, as receipt uploads to savings catcher made me shop there more often. If I can’t use Savings Catcher without being forced to use Walmart Pay, then this is no different than any other store... no more incentive to shop here. I genuinely want to use Savings Catcher and have the convenience of having receipts saved for me again. Bring manual uploads back and I’ll begin shopping here more frequently again.