Some pros and cons
So I’m going to start with the cons first of an uncontrollable amount of ads when I’m watching anime and I get one or two or even three ads I’m ok with but when I’m watching a 20 to 30 minute episode I’m getting over 10 ads per episode then it’s getting pretty annoying because it’s extremely hard to finish an episode for example I watch a 30 minute episode and I’m getting as many ads as I get it turns from a 30 minute episode to over an hour episode because of how many ads this is a problem you need to fix but what’s good about your app is it has a lot of different choices of anime and a lot of different genres to choose from I enjoy the app a lot but you need to cut the add limit dim from over ten to 3 and under and a lot of your app users would be a lot more satisfied and there would be nothing more to complain about so please fix this bug we would all appreciate it and we would use the app a lot more then trying to dig around the App Store and google play store and even the internet to try and watch our episode because we are so worried about getting as many ads as we are getting so please fix this app and listen to our complaints it would make using your app a lot easier thank you for your time and keep up your good work and good luck for the future.
By That One Popular Review Guy
Let me start off by saying, I LOVE anime, iv seen Crunchyroll sponsoring many different you tubers, iv seen ads all the time of it and iv always watched anime on it, but the one thing I’m tired of is the fact that their is so many ads, I get that you probably can’t get rid of them because of how many people have premium but can you atleast shorten the amount? I’m watching episodes of anime’s and I’m getting 3 ads at the beginning another 2 like 7 minutes in ect. It’s making it hard to even watch the anime, I would give 5 stars but the ads is the only thing stopping me, I know you have them to make money, which then drives people to buy premium and then you get money from that so you can support this app with a constant stream of anime, however can you atleast space them out? Like 1-2 at the beginning another 1-2 at the end? That way we can enjoy the anime and you get to show the ads, more ads raises your revenue however when you have millions of people and a large selection of anime ON top of premium, I think you can get rid of a few, I hope you take this into consideration. I really want to give this app 5 stars but I can’t. I know I won’t get a response and if I do it will probably be something along the lines of you read my review. I’m just saying what’s on my mind and everyone else’s, the amount of ads is horrible. If you do read this, thank you for your time.
Fix your bugs and way too many ads
Listen, I get it you need ads in order to make money you don’t need to put ads at the beginning after the intro and middle and end scene cause that’s just crazy because it’s like three ads for every commercial break and also just a little nitpick with the ads don’t show us the second or next season of the anime we are watching with the next ad because now with re zero an exclusive to crunchy roll i knew that rem would try to hit Subaru didnt know why but i knew and that could potentially spoil some for other anime’s and i have been having this glitch where I’m watching a show go to the Home Screen i come back it gives me an ad even though i was at the Home Screen for five seconds because of an accident ok not that big a deal but then it loads and loads and loads but it’s not having any progress the app just breaks down like my digestive system after having Taco Bell with extra slices sauce on everything it gets annoying because now i can’t watch anything and uhhh quick tip don’t make the ad free one $8 that’s a lil much but i get it because competition also does that please fix this issue and i might get premium it’s worth it too it’s just all the bugs don’t just go poof because you paid 8 dollars you know so thanks for coming to my tedtalk but for now it’s 4 stars just please for the love of god fix these issues
Amazing app and quality overall but problem with the premium options
By prinncess unicorn
I think that Crunchyroll is and amazing app with efficient streaming options. The amount of content they have is amazing and the new format is excellent. I have so many positive things to say about this app, but I do have a slight issue that just makes no sense. The new premium options is kinda stupid if you ask me. There is 3 new different levels of premium if I remember correctly and each level unlocks new stuff and costs more money. I understand that they are trying to make more profits but this is kinda stupid and makes me mad. If I wanted to do a certain thing and was prepared to pay for the premium and went to do it and it turns out that there are 3 different levels for unlocking different things? Like I would be furious, i know it’s for profit but like you had it going pretty well with the first premium system and the online shop, but then you add 3 levels of premium? I think that your also making it hard for people who already had premium beforehand, they have to adjust to a whole new system and decide what to do. I just think it’s stupid and extra and serves no purpose. You can fight me on this but I’m not budging.
Good program but has account issues
First the good. Crunchyroll has wide array of shows to watch and is fairly easy to navigate. I especially like their updated shows section.
The con and its a big one. Crunchyroll does not offer a 2-factor authentication for their accounts. On top of that they do not have a customer service number to call when you have account issues. My self and multiple others (check their own forums) have had their accounts hacked and simply changing your password does not help. I will say their fraud detection did help by sending me a email noting suspicious activity. However after taking recommended steps the very next day I got an email saying the email associated with my account has changed. So I will not be renewing a subscription and canceling my account once this subscription ends. Luckily my subscription is through iTunes because you can’t cancel your account with an active subscription so if you have a credit card on file with Crunchyroll and someone hacks your account your only real option is to cancel your card. So if they fix this issue I will consider starting a new account but until then I will not use this anymore. I truly hope someone from Crunchyroll takes note of this concern because it seems to have gone ignored for far to long.
Recommendation: if you do decide to use Crunchyroll I highly recommend you get your subscription through Apple. At least that way your information will be more secured.
Review after 7 years
Let me start by saying I still love Crunchyroll BUT I think with the surge of streaming services I believe Crunchyroll has some catching up to do. Not so much in the content department but in the app and heck even the website but I’ll stick to reviewing the app. I’ve been premium for more than 3 years and yes the no ads is nice but how about creating profiles like Netflix or Disney? My wife and I have to a lot in our queue and sometimes we watch the same shows so changing the episode between sittings is weird. Another thing is how about implementing skip intro and continue to next episode? Don’t get me wrong I love anime intros but when I’m heavily into a show it’s nice to just get back to the story. I feel besides dark mode there hasn’t been much added to the app UI to make it great. The content is amazing and I love that it’s available so promptly. I’m only rating 3 stars due to the fact that it hasn’t been keeping up with other services and sometimes song subtitles interfere with character subtitles making it difficult to read (the song and dialogue literally are swapping up and down so I can’t even see a pattern, maybe use a different color for the song subs). Again it’s 3 stars for the app not Crunchyroll as a whole cause they’re obviously 5 stars but I can’t let my bias stop me from acknowledging the lack of implementation that most streaming services already have.
The ads are flippin’ crazy! 😤
By Wait of time....
I just recently got into anime, considering I’m quarantined, and I was watching hunter x hunter on Netflix. Netflix didn’t support all the seasons, it only went up to 4, so I did some research and found this app. I was really excited when I saw that it had all 148 episodes, and while scrolling I saw some other anime’s that looked interesting! When I began watching their was an advertisement, which I didn’t mind. I expected for there to be around 2-3 per episode. At first, everything was going really smoothly! Nothing too out of the ordinary. Then after about 3 episodes in, the ads started to pile up. At first I tried not to mind it, after all I was watching all the episodes for free. Then it became REALLY hard to ignore. I started to get 3-5 ads just before It started, then about 3-5 more later on in the ep! It would’ve been much more bare-able if the ads weren’t so glitchy. At first, I thought it was just my internet. I came to look at the reviews to see if anyone else was having the same problem, and many are! The ads load for about 10-15 seconds, and then run very slowly. For example, if each ad was initially 10 seconds long, and there were 4 advertisements, that’d be around an extra minute and a half of pointless waiting!
On behalf of all Crunchyroll users, please reduce the amount of ads per episode, and fix the freezing of the ads!
needs some improvements!!
so, ive had this app for awhile now and i thought i should make a review. first of all, this app is amazing!! is not complicated/confusing at all + i understood it right when i downloaded it!! i like the fact that there is a history as well!! i like the way all the anime is displayed too. i love how theres dramas as well!! but theres only two things.. the search bar. yes and the ads. first, the search bar. the search bar is very confusing because every time i try to search up an anime it shows nothing? i even tried searching up an anime thats already on crunchyroll to see if it would work. it still didnt. i feel like thats one thing you guys have to fix!! another thing is, the ads. in the beginning of every anime there is a starting ad. for what? i dont understand that. also, why is there 5 ads in a row? if theres going to be ads (especially FIVE) please put a skip button at least. i have a problem with the ads at the beginning of the anime because there is already one at the end. i do NOT want my anime to start with a 20 second ad when im done with another 20 second ad from the end of another anime episode. i also think there should be more animes!! and even movies probably!! overall this app is really good but the things i stated need some fixing.
Anime episodes refuse to load
Ok I love this app I really do I would rate it five stars but the problems that this app has makes me want to rate it only one star but since I love the app I gave it two stars. I really don’t care that I have to watch around 13 ads per episode even though it’s annoying and they repeat the same ads I get it you developers want your money and you deserve it for all your hard work. Sometimes the ads don’t want to load and give me a black screen for five minutes so I have to close the app and try to watch the episode I was watching again and force my way through another ad to get back to where I was. But I don’t mind too much as long as it isn’t frequent but it is very frequent. The fact that the ads refuse to load after 5 minutes maybe longer is extremely irritating. However, the fact that this app doesn’t want to load anime episodes after I watched 13 ads that refuse to load makes me very disappointed. The whole purpose of this app is to be able to provide its users with anime episodes. It is very upsetting to be watching your favorite series and for it to be interrupted multiple times throughout the episode not because of ads but because it is having trouble loading and it won’t load after like 5 minutes or longer sometimes. Please fix this issue developers I don’t care that I have to watch 13 ads per episode I just want to watch anime.
Can’t even contact support
I used to have a premium membership about a year ago and decided to renew. I wanted to buy the standard premium membership again but it says on the app that they will give me a 14 day free trial and charge me for the membership after the trial ends, not a problem, I was actually happy about this. The problem is that the trial doesn’t even work. I check my iTunes subscriptions and it says that it is currently active but when I go into the app to watch a show, I still have to watch ads! That’s not even the worst part, whenever the ads start to load, I get a black loading screen, then it just freezes up and won’t do anything unless I force close out of the app. I can’t even watch a video with ads!!! I tried to just buy the membership outright without the 14 day trial since I was going to pay for it anyway, but I can’t get past the 14 day trial offer. Whenever you tap on the button to upgrade your account, it takes you to the 14 day free trial offer( which doesn’t work no matter how many times I retry it) and it won’t let me bypass the offer so I can just buy the membership, it’s like they don’t want my money! I tried contacting support on the “help” section in the app, AND SURPRISE SURPRISE THE APP FREEZES WHEN YOU TRY TO GET TO THE “CONTACT US” PART! I used to love watching my favorite anime on crunchyroll but I don’t think I’ll ever be paying for this service again after spending hours just trying to buy a membership unsuccessfully.