I like the app for shopping. Quick and easy. But for some reason, it always makes me sign in again when I want to manage my gap card and pay off my items. Says my password is incorrect, even though I’m on and in the app. Such a pain. I can’t even count the amount of times Ive had to reset my password just to pay my bill. They also double took a payment! One time I paid my bill, the app never updated, I logged into see if a payment was pending, it didn’t show anything, so I paid the bill, again, and they took my money twice! I was in the phone for over an hour getting them to reverse it. Why on earth would you take a double payment? This app alone has curbed my shopping with the companies.
The best but still needs work
Haven been able to switch between all of the stores is amazing. Cloths are easy to find and I almost never have a problem. However there’s might be a bug. When you go to the baby section of the app pictures and product information does not load properly and or becomes inaccessible. Some items are not in there section but can still be found using key words like “indigo” other then that this app is amazing. 10/10 would use/buy again.
Love this app...but...
By love! but...
I love this app and I love gap. Everything they sell fits and fits me well and is such good quality. I’m not complaining about their quality in products but some minor changes they could make in their app! I love using the app to make all my online purchases and I purchase so much I get a lot of gapcash to redeem. However, every time I make an online purchase I WISH they would prompt me to use my gapcash when checking out!!! I constantly find myself discovering I had gapcash I could’ve redeemed AFTER I’ve made my purchase. I’ve even called customer service and they can’t help me. Like I said, I love this app just wish they had easier ways around this!
I do not know who manufactures your jeans now, but the craftsmanship is is just awful! I used to be able to purchase 2 different sizes to find my fit, and then pick any color of that style there after. Now, every single jean that I try on fits differently even in the same style! If I switch to a different color, then that is a whole new arena! I would love to have a conversation with someone about this, because even the quality of the material has changed. I have read reviews and I am not the only one who feels this way.
By Queen in Queens
Only reason I gave a 4 out of 5 is because I to leave room for improvements. I love the ease and accessibility of the filter... by size, color, gender even hi to low in price. These small things mean a lot. I am happy to know that Gap looks at the minor details. It makes me confident knowing a company cares to get their product out and have the customer in mind. I wish a lot of other retail stores would put in this much effort on their apps making the online shopping experience better and easier to navigate.
All American Classic Clothing!🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸🗽
Always my go to for classic jeans 👖! Love that they're bringing back some of the old classic designs and "reissues". The App just makes it easier to shop and access the site, so I gave it 5 stars for convince. My 14 yr. old, style conscious son even agreed he liked some of the clothes, which came as a shock, his style is modern mixed with casual cool added with work/woodsy/country undertones, it's confusing but as long as he's fully and decently clothed I don't question his look.
Makes My Life Easier...ALMOST.
Love the Gap app. Makes shopping for my toddler so much easier.
I had to take one star off because I hate (seriously hate!) how Gap lays out the product. I scroll thru the exact same product (same color/print/everything) at least a few times. I don’t have time for that. I saw it already Gap! If I wanted it, I would’ve clicked on it the first time around! Now show me something new or the rest of the product that I haven’t seen so I can be done & move on with my life. Stop making me spend quadruple the time!
Back to last place
By Laurie Heart
I enjoy shopping Gap App because I no longer have a store close by - I have to drive 2 hours to get to closest store. I do have one suggestion- if I add something to the bag, then want to continue shopping I have to go through all the previous selections to get back to my place. It would be so nice to just return to where I left off. I don’t like having to look through all product to keep shopping- does that make sense? Other than that the Gap is my favorite place to shop.
Thanks- Laura H.
Hassle free shopping!
The styles are what I like. I can search for casual, work, formal wear and etc all in one place. Gap is a small store that offers so much without the clutter or hassle unlike large department stores. Whatever you are looking for it will be easy to find, If you are looking for a pair of jeans, no worries you will not be disappointed. Their jeans are in one place, not all over the store. Gap is like that with whatever you are looking for. Shop Gap, hassle free!
Overall OK, but lots of small annoying hiccups
Docked one star because I can’t stay logged in, and sometimes the app freezes up not allowing me to make really important changes. Got a package sent to an old address because I was not able to update my address without the app crashing on me. Luckily, it worked out, but yes I also don’t enjoy having to constantly sign in.
Once signed in though, it works well to shop all of the Gap brands at the click of a button.