Recent Version ANNOYING Shopping Cart Malfunctioning
Overall, love the App, happy customer. Have been for over a decade. However, at least 2 months or more, the iPadOS app has a seriously annoying malfunction. The Shopping Cart Saved Items isn’t working correctly. You can move items to save for later, add items to save for later. However, once in the Saved Items List, they become completely inactive and unresponsive. Cannot remove, delete, move to cart or click on the item for item details. If you go to the website through Safari on my iPad Air 2, the saved items list works correctly. On my iPhone 11, the app works correctly, including the saved items list. This malfunction is exclusive to the iPadOS version of the app. PLEASE FIX THIS ASAP as I am an AVID customer and this is REALLY ANNOYING. EDIT: Also, you can forget about getting in touch with anyone to EVEN tell about this problem, let alone ask to get it fixed. I have tried “the phone tree” 4 times now, get bounced around from department to department, never getting a person who even understands what I am talking about. Where is your APP support. Don’t even bother telling me to call geek squad, they have no clue. If you’re gonna put an app out, support it and actually listen to the users and make it easier to get in touch with you.
Well I have to say this is an app that I will be getting rid of. This app caused me to miss out on a deal of the day due to not letting me sign in. It actually took 10 attempts and when I got in and added item to my cart it said I need to be connected to the internet!!! Not only was I connected the freakin app logged me in, just when I’m ready to make my purchase it says I’m not. I eventually got to a computer and the items were sold out!!! This has got to be the worst update of any iOS app ever.
That was during the week, the same thing happened on Black Friday! Wouldn’t let me into the app via my saved password and fingerprint. Then if I enter information manually, it tell me “oops looks like something has gone wrong”, not only is this condescending (I know something went wrong I’m using the stupid app) it’s insulting to someone experiencing issues. So thanks for letting me know of the continued Black Friday sales that your app wouldn’t allow me to take advantage of.
By Zack Daddy101
I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.
I have had this app less than 30 minutes and regretted it after the first 5 minutes. I tried to place an order, it said I could have it shipped the same day for $5.99 but I have to have an account. So I tried to create one. Got message “Unable to create an account at this time”. I downloaded the app and tried again using same password since account was not created. Message was “There is already account with that email. WHAAAT? Then I used another email and created an account on the app. I processed my order...this time same-day delivery wasn’t even an option. So I selected delivery by Thursday. I got a confirmation of the transaction that suddenly went blank. I tapped “my purchases”, message was “you have no purchases, any purchases may take up to 15 minutes to process”. Waited 20 minutes, still no purchases. A link said “pending purchases” message was “you have no pending purchases”. I think I have been scammed. WORST TRANSACTION NIGHTMARE EVER! Beware...
Slow and stops responding
I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in the App Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use the app to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run the app the same way.
I purchased Yale assure lock touch screen keypad and i was suppose to pick it up at the store in one hour!(the app gave me that option) It’s been 3 hours and my order is not ready, I called their customer service to speed up the process and i was told we know you didn’t receive a confirmation email that says your order is ready but still you can go to the store and pick it up they have it at the pick up desk! I went to the store and they told me there are 500 orders ahead of yours so you have to wait until you receive a notification! I told them you guys had it at the front desk from what i was told! But anyway sell me another one from the store and let’s use the payment towards that one. They said we don’t even have any at the store. what a joke!! I asked for a refund and i was told it will take me a month to get the refund. How is somebody going to describe this situation?!
PLEASE FIX THIS APP!!
I’m constantly getting an “Internet connection is required” notification when I open up the app on my iPhone X and it’s ridiculously annoying! I use this app everyday and it’s a gamble to see if the app opens up properly when I tap on it. I can’t access anything on the app every time I get that message and it’s literally about a 10% chance that it opens up fine when I want to use it. I have unlimited data so there is no reason to be having this issue. When this stuff happens I have to close the app multiple times and let like 5-10min pass before trying to open it again for it to work properly, if it even does. The only time I do not have this issue is when my phone is connected to WiFi, which is fine when I’m home, but I use the app more when I’m on the road. This has to be fixed already. I’ve had this issue for a couple of months already and I’m just fed up with it!!
SCAM. Will steal your money!
Company offered a promotion to receive my product on sat may 16. Up until checkout everything was accurate. Once payment was accepted the send a receipt changing the delivery date with no notice being provided. I won’t be able to get my package (tv) on Tuesday because I’m not home. I call best but spent 3 hours speaking with 3 different people only to provide me with an the answer “oh well there’s nothing we can do” they acknowledge it’s their fault and even tried an attempt On their end and the results were the same. It will say one thing and then after will change the date. They then told me I pretty much out of luck. Pay the shipper $50 to arrange a different day or let the TV get stolen and call them back to file a claim and maybe see if they’ll replace or refund. I asked to speak with their ethic and corporate rep but was provided a fake number and supervisor disconnected.
Needs to be Fixed
EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place!
Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.
Credit Card info
I have had this problem before. Once you place an order and begin to process it, whatever credit card you choose is stuck in your memory for this purchase forever. I can’t change to a different card. Closing the app and starting over doesn’t help. Clearing Safari doesn’t help. Restarting the phone doesn’t help. What was there is still there. Today I added a card. The process failed because I entered an incorrect expiration date. I went back and corrected and saved the date. A review of purchase cards now shows correct date. When I go back to complete the transaction, the incorrect date is still there. And ain’t nothing going to budge it. Now I cannot order and pick up in store. I have to up there and waste time locating the item and then standing in a line longer than the pick up line. Not a happy shopper.