myAT&T Wiki

Written by AT&T Services, Inc.

Rated 4.22811 From 2,400,915 Votes
$ 0.00
  • Last Updated: 2020-05-27
  • New version: 6.9.4
  • File size: 152.94 MB
  • Compatibility: Requires iOS 11.4 or later. and Android 4.4. KitKat or later


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myAT&T is an iPhone and Android Utilities App, made by AT&T Services, Inc.. Today, it has gone through many interations by the developers - AT&T Services, Inc., with the latest current version being 6.9.4 which was officially released on 2020-05-27. As a testament to the app's popularity or lack thereof, it has gathered a total of 2,400,915 Reviews on the Apple App Store alone, with an average user rating of 4.22811 out of a possible 5 stars.

How does it Work?

Now, staying on top of your AT&T accounts is much easier with the myAT&T app. • Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. • Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready. • Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.

Top Reviews

  • Confusing and not accurate

    By BuckeyeBorn1219
    This app is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides. I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for. Everytime I look at my balance owed it is NEVER right! This month it said I owed over 500$! Granted I did miss Marches payment because I couldn't get through to an operator because THAT bill was incorrect too. March I owed 54$ but my bill said 94$. April I owed 189$. Add those two up and it's $243 not $500! Of course everytime you call At&t you are on the phone with them for a MINIMUM of 1.5 hours but I did and 2 hours later they ended up giving me the credits to make it right. Then when I go to pay on the app it says my balance due is $223 not $243... I'm not complaining in paying less but now I have to worry about my next bill being off because THEY CANT GET IT RIGHT! Oh and not to mention the app said I owed $223 right? But after I put my debit card info in and hit submit a window pops up and says that $223 payment does not meet my past due amount and I should reconsider the amount to pay off the balance. But once the payment posted to my account it said I had a zero balance.😩 I am so done with AT&T. Disconnecting everything and never doing business with them again.
  • Wish I could give it 0 stars

    By Lemur07
    1. ...and this is just AT&T n general... they give you this stupid email address as login. Unless you are 10 or 80 years old you already have an email address and will never remember this stupid thing. Yes I know you can create a login using an alternate address and that brings me to point number 2 2. I’ve been trying to log in for the last 10 minutes. I tried the password I thought I used, it took forever, didn’t fail, just came back to the login screen. I tried again, it did not ask me for the password this time, but I assume retried the one used earlier. Since that one (and I’m only assuming that, as I have no way of really knowing) failed, it just keeps retrying a bad password and I cagey s password entry field. I tried Forgot my password option and that got me nowhere. 3. This one is AT&T in general, my bill keeps going up without notice. Every time I cancel something to lower my bill, they increase increase the price of something else. 4. One might say... “call them”... have you ever called them? Their left hand doesn’t know what the right hand is doing. Their offshore teams lie all the time. They agree to anything you say and are very polite but have no clue what they are doing so they just make things up. Dare I say I have dealt with government organizations that function better than AT&T
  • 2 complaints and a few compliments

    By James_The_Great
    Complaint #1: I tried using the app to purchase a case for my phone. The app kept telling me to sign in to finishing my purchase. I was already signed in. Every time I reviewed my order just before check out, it took me back to the sign in page. When I entered my login credentials, it said my login details were incorrect. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. I tried using the app 3x and couldn’t get past the the review order before checkout page. Complaint #2: I also had a hard time using chat feature. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. There is no button to toggle the keyboard down to read the chat window. Basically, the chat experience through this app needs improvement. Compliments: I think the billing section is easy to use. Easy to view and manage billing preferences. I also find the “current usage” section easy to navigate and understand. Also managing device features and changing plans is a breeze.
  • Many mistakes and sold me wrong pkg

    By My3Pugs6038
    If I could give zero stars, I would. Terrible customer service. On my cell phone they ported over the wrong number and I didn't catch it for about 6 hours. The lady whose number was ported over to my phone had her service cut off and I'm sure she didn't know why. The installation guy didn't show up because they gave him the wrong phone number. It wasn't my old or new number but a completely different number. Also, I stated 4 times that I wanted the XTRA TV package. The pkg with the purple dots and the second highest package available. When I turned my TV on I found I had been given the CHOICE package. I also specifically stated that I wanted HBO. At the end I went back to the topic of TV and stated again,"Make sure that includes HBO." I don't have HBO. There is no way to see if I was charged for these services because the app isn't working correctly. I can get into my account but the blocks where the information should be are blank and the blocks just keep fading in & out with no information coming up. I've been calling for days and the phones are simply not being answered. I've decided to take my equipment back and return to Spectrum. Spectrum has always been accurate and honest and I can get someone on the phone immediately. I can't even get someone on the phone at AT&T to make a complaint.
  • Difficult to maneuver, takes far too long!

    By jimmymac31455
    I wasn't sure if it was me or if it was the app. When I get totally frustrated I call in the big guns, either of my two sons. They are fully grown at 32 and 28 yrs. old and therefore I try not to use them too often as one is married and expecting my first grandchild and both of them have excellent jobs in the careers they chose and both of them travel frequently. Unfortunately my last problem solver(not determined by ability but by location. She got married last year and she has been living in Sydney, Australia for over 5 years and will be continuing to live and work there for the immediate foreseeable future.) This leaves me to depend on myself and the help that the apps themselves give me. That is the reason I need apps that are easily accessible and make it easier for me to find the answers that I may need. Unfortunately this app is not one of the easy ones. Even my boys have had trouble getting around this app. Everytime I need to look at stored records I know I will be bouncing around this site for at least 5-10 minutes. This opinion is wasting more of my time and I wish to stop now with the statement "make my life and this app easier so I can leave my boys alone.
  • Horrible and Deceitful Customer Service

    By Afmail504
    I went into an AT&T store West Chester, Ohio and received what I THOUGHT was good customer service. But now as time has passed I see that I was deceived when I was asked to start a business account. Everything that was supposed to happened did not happen. My monthly bill was supposed to be lowered and all of the phones would automatically be transferred under the business account. I went back to the store to inquire if these things and I was told it should take effect within the week. It’s been two months and now my bill is higher and all of the phones are not under the business account. My account was in auto payment prior to this, but I didn’t realize that it was taken off auto payment when I made the change to the business account. I asked these guys (three in-store sales reps) repeatedly if my bill would be lowered. They failed to tell me that they were taking off my insurance for all of my phones (4 phones). I really believe they were being deceitful! I came in and asked about another phone number that was on my account, they said that was an accident and that the phone would fall off. I still see this phone on my account. I am desperate to see this issue taken care of in my favor. I’ve been with AT&T too long to be treated like this!!!
  • BOGO scam....nightmare

    By gipstersmackdown
    Wish there was a negative rating I could score. My husband I are senior citizens and thought we could test the 21st century technology waters a couple years ago....carefully looked at service providers and ran headlong into the AT&T smoking mirrors....mid merger with Direct TV....BOGO I-phone; consolidated billing with internet/TV/wireless bundling and expectation we would save about twenty to twenty five dollars monthly compared with our previous provider....and have one bill. None of that happened! The maze of account managers we were thrown into could not navigate the internal confusion around the Direct TV processes and the AT&T processes so we just caved....the stress was just too much and there has to be a solid 5 to 10 hours of “air time” in the recorded calls archives to corroborate our complete nightmare and internet is pitiful in our house....even for a couple of old people it’s slow and we still have two separate bills which seem to require resetting logins every single billing cycle and I pay almost twice what we were paying after the promotion rate just expired on the TV plan and it’s all connected to the contract term on the BOGO phones which we’ll finally pay for in April.... at least two tech levels behind but they’re almost ours. Shame, shame, shame on AT&T!!! I could still cry if I think about it too much.
  • Very Poor Service and You Lie !

    By Kyote 1
    I took my plan out 2 years ago and you tell me it’s outdated. I have little or no service for my phone or data. I have been a true loyal customer since 1990 but no more as I will start looking at the different plans of different carriers Tuesday. I have asked you to call me back after I called in 2 different times on your supposed recorded line after getting past your automated computer figure, to record the lies your agents told me when I called. One told me the first time I called I had 11 data and two weeks later on the second call after my app hadn’t updated the person told me I had almost 11 so use my phone as the app I have hasn’t updated yet ! Poor service and you lie twice in a row ! Then I get a text that tells me you will slow me down and I had no roll over data. The poor tricks you play on customers just to make more money. I can’t even get you to call me back to prove what they said. All I get is surveys to tell how good your doing and no phone call. Is AT&T that impersonal ? I think you do not have a recorded line or you would check it to prove they lied to me just to get me off the phone and shows your poor almost non existent service ! You are losing customers right and left and you don’t seem to care. No wonder your business is doing so poorly. Brad Whitlow
  • More broken promises

    By Nancee27
    At&t did the same to me. Convinced me to change plans that I was grandfathered in so I could save $5 a month but after a couple months the bill kept increasing. When I called they said they don’t know why but they switched my plan again. Now more expensive than the original one. Now I was locked into a contract. I thought that was the end of that for a while but after a few months my bill began increasing $6-$10 per month. After a few months it was obviously noticeable. When I called the representative said it was due to taxes but I told her that can’t be if I’m in a contract for set price . She looked at it closer and agrees that the bill is increasing and she will give me a $25 credit. I said no,please cancel my plan. She said she couldn’t because I was in contract. I said well you have been increasing my bill monthly there for you haven’t held your end of the contract either. I asked to speak to manager and then she said I could cancel. This company is a crook and takes advantage of consumers hoping you don’t notice and spend the 2 hours of your day calling them .
  • ATT Service

    By the sykos
    I have a complicated ATT bill because I pay for services in another town than mine in addition to all those I pay for in my own home. Fortunately I live close to an ATT store which is like the main hub in my area. I use the 661 number for easy questions but I have gone to the store to purchase new phones or change anything about the services. I have found every single person to be polite and considerate. They are also patient in explaining anything to me that I question. I am not a “techy” person, as I was middle aged when computers came out and as everyone knows, the technology has expanded exponentially. I am happy that I can use an IPhone and operate my computer. The last time I was in there the lady went over my entire bill in minutiae and wrote it down on paper for me. She was able to find savings for me which I appreciated of course. I did not require new services at this time because we are waiting for service that will replace the satellite which I am not fond of. This is why I stay with ATT. The people, the service, and the outstanding quality of the products.

External Links

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This page was last edited on 2020-05-27.
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