Chase Mobile®: Bank & Invest : Official Wiki

Chase Mobile®: Bank & Invest

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Chase Mobile®: Bank & Invest is an iPhone and Android Finance App, made by JPMorgan Chase & Co.. Today, it has gone through many interations by the developers - JPMorgan Chase & Co., with the latest current version being 4.221 which was officially released on 2021-07-13. As a testament to the app's popularity or lack thereof, it has gathered a total of 3,551,046 Reviews on the Apple App Store alone, with an average user rating of 4.82469 out of a possible 5 stars.

How does it Work?

Bank securely with the Chase Mobile® app. Manage your investments with J.P. Morgan and your Chase accounts: monitor your credit score, budget and track monthly spending, send and receive money with Zelle® and deposit checks. Manage your accounts • Review activity in all of your accounts: checking, savings, credit card, home, auto, business and commercial banking • Deposit a check Manage your investments with J.P. Morgan • Get commission-free trades for stocks, options, ETFs, mutual funds and more • Use portfolios designed by us and matched to your goals Payments: Convenient ways to pay • Send and receive money with Zelle • Schedule, edit or cancel payments for your Chase credit card and other bills • Transfer money between your accounts Credit Journey: Check your credit score • Get your credit score for free • Help shield yourself from identity fraud with credit monitoring Budget: Get a clearer picture of your finances • See daily spending insights at a glance • Set up your budget and track debit/credit card transactions • Grow your savings consistently with Autosave Security: Keep your money safe & secure • 24/7 fraud monitoring for unusual account activity • Lock and unlock your account if you misplace your card Rewards, offers & deals • Track and redeem your Chase rewards • Earn statement credit by using Chase Offers with eligible credit/debit cards Connect with Chase • Schedule a meeting with a banker • Find the nearest Chase branches and ATMs • Speak with a representative 24/7 Disclosure • Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text. • There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. • For illustrative purposes only—not intended as an endorsement or recommendation. The projections or other information generated regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results • Commission-free online trades apply to trading in U.S. listed stocks, Exchange-Traded Funds (ETFs), and options. Option trades are subject to a $0.65 per-contract fee. Sales are subject to a regulatory transaction fee of between $0.01 and $0.03 per $1,000 of principal. There are costs associated with owning certain investments, including mutual funds and ETFs. Offer terms and pricing are subject to change and/or termination. Other fees and restrictions (including account types) apply. See chase.com/online-investing-pricing for terms and conditions. • Options contract and other fees may apply. • J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states. INVESTMENT PRODUCTS: • NOT A DEPOSIT • NOT FDIC INSURED • NO BANK GUARANTEE • MAY LOSE VALUE • Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc. • Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC • Equal Opportunity Lender

Top Reviews

I love the chase app

By dangityourecute

I’ve been using the app for over 4 years now and I’ve had no problems using anything. Mobile deposit checks works great, everything gets updated and I can pay off things whenever. The only problem I had was recently where I got a new phone number and my old number got disconnected, and I didn’t go into my chase app or the chase website to change it right away. I got locked out of my account for a total of 5 days. I called chase and got transferred twice and then had to wait for a call from one of them which I missed. Just because the only way to confirm it’s me is to send a text to my phone number that’s on chase which was my old number (which is disconnected). They kept saying that’s the only way to get into chase. This only got resolved because I got a “fraudulent activity” email. So I call them and then they finally confirm it’s me. And I’m able to change my phone number this way and get a new password for my chase app. That was definitely a hassle which was my fault in the end. But it’s good that the security is so good on the chase app.
Terrible Customer Service and App

By *dude1.0*

First of all I rarely leave negative reviews, if my experience is less than satisfactory I will simply choose to leave no review rather than a negative one. That said the Chase bank as well as their app left me little choice. Let’s start with the app. For weeks I could not even use it because every time I tried signing in it would crash forcing me to use a cumbersome web browser for my mobile banking. Once the app started working (about a month and several updates later) I found it to have way less features and to be much less organized than any other banking app I have used. This alone was disappointing however their customer service is even worse which I find quite disturbing for an organization that handles ones finances. They seem to know very little of what they are doing as they misplaced several important documents that I had faxed them directly from a bank branch claiming they had not received them forcing me to spend hours sending them though several different formats. After this I call back only talk to a different representative to find out they had received the fax a week ago when I had sent it originally. This alone was very frustrating but to make it worse customer service was very unfriendly and unhelpful which I found quite unprofessional for a banking institution. Sadly from my experience I would not recommend this app nor chase bank itself. Sorry
Great but missing one key feature

By cdjewell.net

I have an embarrassing number of Chase accounts, including multiple credit cards and a checking and savings account. I used to rely on text notifications to know when any activity occurs, but in the iOS ecosystem that meant texts arriving to my phone, watch and laptop. Ugh. So I switched to Chase app alerts. Here's the issue: when there's activity, I see there's a number next to the badge icon. I open the app. There's a little blue dot indicator by my profile icon. I enter my profile. There's a visual indicator for View alerts. The next screen is my long list of accounts plus "Security & other alerts" and no visual indication (bolded text or new alert number count) to let me know behind which door these new alerts reside. So I have to open them all and check the alert date. Similarly, the per account view of alerts doesn't distinguish new alerts from old alerts through, say, using bolded text. I'm a web developer and know these changes would be trivial to implement but a massive UI improvement. Chase developers, are you listening? Two other features on my wishlist: alert sounds and the ability to manually sort my credit cards (currently alpha sort).
Never allowed to use chase again

By zdelf

I use to love chase and the chase app but I opened a bank account way back in 2016 with them and one morning I woke up and decided to check the app and come to realize that all my money from my savings had transfer to my checking accounts. I was confused as to why this was happening because I never made any transactions or anything like that so I called the bank and let them know what was going on they decided to close off my account and they reported it as “fraud” and sent me a check in the mail and that’s it. Fast forward 2 years later I tried to open another account with them and when I go in for my appointment come to find out they put a restriction on my account because of the “fraud” they reported and told me I’m not allowed to ever open an account with chase ever again! And that the decisions was by the security team and it’s irreversible so there’s nothing I can do about it. So aslong as I’m alive I’m no longer able to back to chase😒 I don’t understand why they would make that kind of decision when I was the one who reported the mistake. It’s not like I WAS COMMITTING FRAUD!! It could’ve been a glitch or something in their app and I just wanted to let them know just in case and they decided to put a restriction on my account and never tell me until I tried to open another account 2 YEARS LATER!!!
If I could I’d put no stars

By Zoeyxoxoxo

This app is TRASH. Matter of fact throw out the entire bank. The online app and site make it IMPOSSIBLE to manage your money (that you have on a card in your bank account, not cash lol) because transactions will take days to process -even though any charges would ALREADY COME OUT of your available funds- but once it processes you’re negative because the app is saying you have x amount of money when you DONT. I’ve been charged 5-7 $34 over draft fees in the same month (in may) because I kept going negative from all my transactions being switched up. They switch the order of transactions as well. Last night before I went to bed I had $370 in my account. Today I went grocery shopping and spent $115 (including on once cream after.) and once I got home I had $4. This is because of how bad they mess up your transactions and when it says you have an amount of money in your account, know that it’s wrong because it will change without you knowing and then you’ll have no money because you thought you had 350 and spend $115 bearing in mind you have 350 but then go and check your funds and there’s $4. Do not use this bank. They steal your money and mess up your transaction history making it impossible to actually manage your money. I’ve been dealing with this for about 2 months now.
Chase Bank Manager. La Quinta CA

By "suzq"

My name is Honey I needed to make a Wire Transfer. The Teller was very good and completed all information for this Wire Transfer. She stated the manager needed to proof read and accept the information. She took it to the manager along with my Driver’s License. The manager then asked me to follow him to his office. “He said what are you using this wire that you want to send to Mexico”. We have a very good young man to by a car he needed badly. He then said well I am not going to approve this as too many seniors are pushed from Mexico under pressure for drugs an migrants . I said he is a very good man and we know he is using this to buy a car. He is a very close friend and Manager Guillermo said I will not approve it I just do not think this money is going for that . I called my husband on the phone still setting in the manager’s office. Husband said she and I are not pressured this money is for a car. The manager said Well I am not going to approve that. I called Chase Bank to complain they took this info snd did not do anything. Horrible type of service to seniors when we want to help a dear friend get a car😟
A fantastic app when I can actually access it

By Madstoney

I have used the Chase online banking app for 7 years now. I have always raved about how convenient and secure it is. I have never had a single issue until the last couple of months. I have had to reset my password more times than I can count. I will reset my password, write it down somewhere where I can remember, allow Touch ID, and then I am able to access my account for a glorious 3-5 days (maybe). It’s awful. This problem has gotten so out of hand that I will most likely be switching my bank. The resetting process is ridiculous. Security questions, SSN, credit card info, other personal info, etc. After a few days of going through the process again, I will start to log in to my account, only to be told the password is incorrect. It is never incorrect- the system just has a glitch. Has anyone else had this issue? I pay bills with the app, including my credit card (which is through Chase). It’s not just a problem with the app either. When I try to login with my computer, my information is still “incorrect”. I don’t always have the time to sit down and reset everything again. The app is wonderful when I’m able to use it, but the fact that I barely can cancels out any great feature. This is a major problem that needs to be fixed.
It's excellent, packed with technology

By Serge s...

I have done a review of the chase app over a year ago and had a lot to gripe about. I hated the fact that you had to accept quickpays. I also hated the fact that you needed to login to conduct transactions after you used your finger print to get into your app. Both of these annoyances have been fixed with this update. I absolutely love the way chase deducts the money for Bill pays right on the spot. It makes your balances so much easier to manage. I love the freshness and the high-tech feel of the app. One area for improvement would be to allow a direct dialed phone call to a representative right from the app having already completed the authentication process. Also, allow the app to show images of all transactions, including deposits just like BOA does. Other than those 2, the app is perfect. Update. I also love managing my brokerage account right through the app with the ability to move money quickly between my brokerage and checking account. This app is really the best of the best in the banking world.
Closed my account for no known reason

By skippz14

Do not use this bank. I’ve had an account with them since 2012 and had no issues then right when I was depending on a few deposits to pay my bills they decided to restrict my account without saying a word to me and set it up to be closed. Didn’t find this out until I went to use the card at the grocery store and the card declined. When into a branch to find out why and they tell me its being closed. Won’t tell me why. Gave me a phone number, and on the call they don’t give me a real reason other than they decided they cannot maintain my account. I can never use chase again. Well what about my stimulus and other deposits I have set up for this account? No answer. I call the IRS and they say if the bank rejects the deposits I’ll eventually get something in the mail. That’s all they can give me. So now I won’t be able to pay my rent on time and will be putting myself in debt to play catch-up because chase didn’t tell me they decided to close my account. Literally if I would have gotten any kind of notification this was happening I could have filed my taxes to go to another bank and make some arrangements but they left me in the dark. After years of being a customer they just completely ruin me financially with no explanation.
A review about the Chase Bank Mobile app

By Vikki's Chase

This app is easy to use and convent when it's up and running properly! Easy to get checking, savings and money market updated balances any time of the day. 💕💕💕💕💕💕💕💕💕💕💕💕💕 “I love banking with Chase Bank! They do a great job handling your hard earned money, checking, savings, money market, retirement planing with your 401-K ... and so much more. The staff is friendly, professional and there to help with many products they offer including a financial advisor! Chase Bank you can count on them for great service. If there’s a problem they’re right there to assist you and answer any questions you may have! I enjoyed working for Chase Bank for 11 1/2 years in the Processing Center that use to be off Grade Lane. Great co-worker I still keep in touch with. I say this to say, You can count on JP MORGAN CHASE BANK and the services they offer. Buying a new home or car? Need to open up a checking or savings account, IRA, CD’s... go in to Chase Bank or give them a call! Go Chase! They will have you covered.” 🤗🌈💕👍🏽

External Links

JPMorgan Chase & Co. Official Website
Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2021-07-13.
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Chase Mobile®: Bank & Invest Wiki