Chase Mobile®: Bank & Invest : Official Wiki

Chase Mobile®: Bank & Invest

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Chase Mobile®: Bank & Invest is an iPhone and Android Finance App, made by JPMorgan Chase & Co.. Today, it has gone through many interations by the developers - JPMorgan Chase & Co., with the latest current version being 4.192 which was officially released on 2021-04-16. As a testament to the app's popularity or lack thereof, it has gathered a total of 3,303,098 Reviews on the Apple App Store alone, with an average user rating of 4.82239 out of a possible 5 stars.

How does it Work?

Bank from almost anywhere with the Chase Mobile® app. Manage your investments with J.P. Morgan and manage your accounts, pay bills, pay people, deposit checks, even transfer. And do it all safely and securely with your device. Manage Your Accounts [+] View your account balance at Sign in using Account Preview. [+] Monitor your checking, savings, credit card or J.P. Morgan investment activities. [+] Set up travel notifications for your debit and credit cards. [+] Set up Account Alerts and adjust your preferences. [+] Use Chase QuickDeposit® to deposit a check just by taking a photo. [+] Check and get updates on your credit score. Make Payments and Transfer [+] Schedule, edit or cancel payments for your Chase credit card and your other bills. [+] Send and receive money with people using Zelle®. [+] Transfer money between your Chase accounts. [+] Send wire transfers. Offers and Deals [+] Track and redeem your rewards with Chase Ultimate Rewards®. [+] Send friends and family a digital gift card. [+] Earn statement credit by using Chase Offers with your eligible credit and debit cards. [+] Grow your savings automatically with Autosave. Manage Your Investments with J.P. Morgan [+] Get commission-free* trades for stocks, options*, exchange-traded funds (ETFs), mutual funds and more when you invest online with J.P. Morgan Self-Directed Investing. Connect with Chase [+] Find the nearest Chase branches and ATMs. [+] Speak with a service representative 24/7. Disclosure [+] Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text. [+] There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. [+] For illustrative purposes only—not intended as an endorsement or recommendation. The projections or other information generated regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results [+] Commission-free online trades apply to trading in U.S. listed stocks, Exchange-Traded Funds (ETFs), and options. Option trades are subject to a $0.65 per-contract fee. Sales are subject to a regulatory transaction fee of between $0.01 and $0.03 per $1,000 of principal. There are costs associated with owning certain investments, including mutual funds and ETFs. Offer terms and pricing are subject to change and/or termination. Other fees and restrictions (including account types) apply. See youinvest.com/pricing for terms and conditions. [+] Options contract and other fees may apply. [+] J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC(JPMS), a registered broker-dealer and investment advisor, member of FINRA(Opens Overlay) and SIPC(Opens Overlay). Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states. INVESTMENT PRODUCTS: • NOT A DEPOSIT • NOT FDIC INSURED • NO BANK GUARANTEE • MAY LOSE VALUE [+] Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc. [+] Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC [+] Equal Opportunity Lender

Top Reviews

Terrible Customer Service and App

By *dude1.0*

First of all I rarely leave negative reviews, if my experience is less than satisfactory I will simply choose to leave no review rather than a negative one. That said the Chase bank as well as their app left me little choice. Let’s start with the app. For weeks I could not even use it because every time I tried signing in it would crash forcing me to use a cumbersome web browser for my mobile banking. Once the app started working (about a month and several updates later) I found it to have way less features and to be much less organized than any other banking app I have used. This alone was disappointing however their customer service is even worse which I find quite disturbing for an organization that handles ones finances. They seem to know very little of what they are doing as they misplaced several important documents that I had faxed them directly from a bank branch claiming they had not received them forcing me to spend hours sending them though several different formats. After this I call back only talk to a different representative to find out they had received the fax a week ago when I had sent it originally. This alone was very frustrating but to make it worse customer service was very unfriendly and unhelpful which I found quite unprofessional for a banking institution. Sadly from my experience I would not recommend this app nor chase bank itself. Sorry
Great but missing one key feature

By cdjewell.net

I have an embarrassing number of Chase accounts, including multiple credit cards and a checking and savings account. I used to rely on text notifications to know when any activity occurs, but in the iOS ecosystem that meant texts arriving to my phone, watch and laptop. Ugh. So I switched to Chase app alerts. Here's the issue: when there's activity, I see there's a number next to the badge icon. I open the app. There's a little blue dot indicator by my profile icon. I enter my profile. There's a visual indicator for View alerts. The next screen is my long list of accounts plus "Security & other alerts" and no visual indication (bolded text or new alert number count) to let me know behind which door these new alerts reside. So I have to open them all and check the alert date. Similarly, the per account view of alerts doesn't distinguish new alerts from old alerts through, say, using bolded text. I'm a web developer and know these changes would be trivial to implement but a massive UI improvement. Chase developers, are you listening? Two other features on my wishlist: alert sounds and the ability to manually sort my credit cards (currently alpha sort).
If I could I’d put no stars

By Zoeyxoxoxo

This app is TRASH. Matter of fact throw out the entire bank. The online app and site make it IMPOSSIBLE to manage your money (that you have on a card in your bank account, not cash lol) because transactions will take days to process -even though any charges would ALREADY COME OUT of your available funds- but once it processes you’re negative because the app is saying you have x amount of money when you DONT. I’ve been charged 5-7 $34 over draft fees in the same month (in may) because I kept going negative from all my transactions being switched up. They switch the order of transactions as well. Last night before I went to bed I had $370 in my account. Today I went grocery shopping and spent $115 (including on once cream after.) and once I got home I had $4. This is because of how bad they mess up your transactions and when it says you have an amount of money in your account, know that it’s wrong because it will change without you knowing and then you’ll have no money because you thought you had 350 and spend $115 bearing in mind you have 350 but then go and check your funds and there’s $4. Do not use this bank. They steal your money and mess up your transaction history making it impossible to actually manage your money. I’ve been dealing with this for about 2 months now.
It's excellent, packed with technology

By Serge s...

I have done a review of the chase app over a year ago and had a lot to gripe about. I hated the fact that you had to accept quickpays. I also hated the fact that you needed to login to conduct transactions after you used your finger print to get into your app. Both of these annoyances have been fixed with this update. I absolutely love the way chase deducts the money for Bill pays right on the spot. It makes your balances so much easier to manage. I love the freshness and the high-tech feel of the app. One area for improvement would be to allow a direct dialed phone call to a representative right from the app having already completed the authentication process. Also, allow the app to show images of all transactions, including deposits just like BOA does. Other than those 2, the app is perfect. Update. I also love managing my brokerage account right through the app with the ability to move money quickly between my brokerage and checking account. This app is really the best of the best in the banking world.
A fantastic app when I can actually access it

By Madstoney

I have used the Chase online banking app for 7 years now. I have always raved about how convenient and secure it is. I have never had a single issue until the last couple of months. I have had to reset my password more times than I can count. I will reset my password, write it down somewhere where I can remember, allow Touch ID, and then I am able to access my account for a glorious 3-5 days (maybe). It’s awful. This problem has gotten so out of hand that I will most likely be switching my bank. The resetting process is ridiculous. Security questions, SSN, credit card info, other personal info, etc. After a few days of going through the process again, I will start to log in to my account, only to be told the password is incorrect. It is never incorrect- the system just has a glitch. Has anyone else had this issue? I pay bills with the app, including my credit card (which is through Chase). It’s not just a problem with the app either. When I try to login with my computer, my information is still “incorrect”. I don’t always have the time to sit down and reset everything again. The app is wonderful when I’m able to use it, but the fact that I barely can cancels out any great feature. This is a major problem that needs to be fixed.
User Interface

By Vonnie Mama

User Interface is very user friendly. Options are easy to find and use. Always new offers and options. I would, however, really like to see a pop up window with instructions/explanation of use in instances where the user continually gets an error of some sort and can’t figure out what they’re doing wrong or need a definition of the option they’re trying to use. For example there are some that I’m not sure what they are and therefore I don’t use them. Whereas if there was say a question mark button that I could tap and and a definition of use window would pop up, I might find it’s something that applies to my needs. Also, is there a Savings Account that does not charge a monthly fee. We are disabled seniors and my husband is also a veteran and we are both on a fixed income. Five dollars a month is not much to most but when you’re on a fixed income it is. I do, however, highly recommend Chase Bank. Sincerely, Yvonne Gonzalez
Mobile Deposit NIGHTMARE

By GP17dzw2

The in app mobile deposit feature is a nightmare! It totally destroys the convenience its suppose to provide! It is so annoying trying to deposit a check when the feature only relies on the camera to capture the other person’s account # on the check. I’ve gone through retake after retake and the camera constantly captures only a partial account # and it won’t allow you to manually correct it. I’ve used it multiple times before, but today was worse of all! After trying about 7 times, I went ahead and sent it through with the truncated # by accident. However, I quickly called the Chase to ask if they can see the full account # of the check because the app keeps truncating it, and they said yes. So I asked could they correct it on their end because the camera keeps picking up the wrong #, and they said no. I asked why can they override the # the app picked up since they have full pictures of the check, and they said they can’t, but will have to return the check with a $12 fee. UNBELIEVABLE that a bank of this size can’t override a mistake their own app makes when they have the full check in front of them! So no one can override the mistake this apps makes and the customer gets charged! So annoying and inconvenient!
Closed my account for no known reason

By skippz14

Do not use this bank. I’ve had an account with them since 2012 and had no issues then right when I was depending on a few deposits to pay my bills they decided to restrict my account without saying a word to me and set it up to be closed. Didn’t find this out until I went to use the card at the grocery store and the card declined. When into a branch to find out why and they tell me its being closed. Won’t tell me why. Gave me a phone number, and on the call they don’t give me a real reason other than they decided they cannot maintain my account. I can never use chase again. Well what about my stimulus and other deposits I have set up for this account? No answer. I call the IRS and they say if the bank rejects the deposits I’ll eventually get something in the mail. That’s all they can give me. So now I won’t be able to pay my rent on time and will be putting myself in debt to play catch-up because chase didn’t tell me they decided to close my account. Literally if I would have gotten any kind of notification this was happening I could have filed my taxes to go to another bank and make some arrangements but they left me in the dark. After years of being a customer they just completely ruin me financially with no explanation.
APP DEVELOPERS PLEASE READ THIS AND FIX IT

By FATveggie

The Chase mobile app works great, except for one thing that is honestly the simplest thing to include in a mobile banking app and its extremely frustrating that they don’t have it. With every other banking app, the TOTAL is calculated for you after every single transaction. The TOTAL number is displayed in a smaller font under the transaction cost - how else are people supposed to keep track of their total payments? When you submit a payment to Chase, the only thing that changes in your current balance - how the hell are you supposed to know what was posted, what was included, what was deducted. It’s SO SIMPLE to include TOTAL minus WHAT THE CUSTOMER PAID, so they can SEE themselves and actually KEEP TRACK of their credit card payments. It’s ridiculous to expect customers to calculate themselves. Please open the BANK OF AMERICA mobile app and copy how they provide customers with their TOTAL remaining costs. BOA has it for their checkings, savings AND CREDIT CARD accounts. Honestly, it seems a little SHADY of Chase to not provide a simple calculation per transaction to help their customers keep track of their expenses. I love the Chase card and I don’t want to cancel it but this makes it very difficult to keep track of my MONEY, which is just ridiculous.
Replacement debit card has taken weeks

By Esgar Moreno

I don’t know if this is some bug in your system or just careless human mistake, but I ordered my replacement debit card through your app on August the 18th. I have now been waiting for about two and a half weeks and still no debit card. After the first week and a half I submitted another request just in case my first one didn’t get processed correctly. Here I am a week after that and still no debit card. Your email states that the card will arrive in 3-5 days. 3-5 days!!! I just called your customer service representatives and they told me my card won’t arrive until the 10th of this month. That’s almost an entire month after my first original replacement order! Needless to say I am furious. I have not been able to pay for bills or other things simply because I don’t have a debit card. Now I have to go into a branch to try and get a temporary replacement while I wait for the card to come in. This has been a huge waste of my time and one of the most frustrating experiences I have ever had with a bank. Now I have to go waste even more time. Its seriously making me considering leaving chase and finding a different bank to do business with. Thank you for ruining my payment schedules and wasting my time.

External Links

JPMorgan Chase & Co. Official Website
Download for Free on On iTunes
Download for Android

Disclaimers:
This page was last edited on 2021-04-16.
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Chase Mobile®: Bank & Invest Wiki