Keeps getting worse
In reality, most of the core functionality of this app is fine. It doesn’t crash very often, and it gets the job done. The reason for the two-star review is that we are constantly fighting with bugs. New ones seem to come up in every release, And there have been some big ones that persisted for several months and several updates before they were finally fixed. With this latest release, we have a feature where all of the meeting control buttons—for example the one that allows you to leave the meeting—sometimes disappear from the UI.
Another particularly annoying issue is that, although the app purports to support touch ID and Face ID, it never seems to use them. I am periodically asked to manually reenter my password, usually while driving at high speeds and attempting to join a customer meeting. This has been true ever since they claimed to introduce touch ID support. After at least a couple of years of pretending to support these features, I have never once been prompted for touch ID or face ID by Webex.
Before adding new features, like the ability to share files from our phones, which most of us will never use, it would be appreciated if the dev team would focus on some core functionality issues that would make the app more usable for everyone.
Great iPhone app
By Dash D.
This is a great app for the iPhone. I’ve never experienced any issues related to the app. Most audio issues I’ve experienced are caused from users: bad microphone, not talking close enough to microphone, not muting themselves when dialing in, etc. I attend all of my WebEx meetings exclusively on iPhone app now so that I can keep working separately on desktop during meetings.
I especially love that there is an Apple Watch app; when you’re in a meeting, the Watch app pops up and is basically just a large mute/unmute button. Genius! Something Apple should adapt for their normal phone functionality.
If I were to ask for an additional feature, it would be to integrate with the iPhone phone app. When I’m on a meeting with Microsoft Teams, I get the same lock screen as I would if I were in a phone call, with a mute button, video button (instead of FaceTime), etc. I take a lot of my calls while outside on walks with my dogs during the COVID-19 shut down, so it would be nice to be able to quickly mute/unmute myself without unlocking my phone (the Watch app isn’t always responsive).
Works great, easy to join conferences.
Webex has always been the most reliable, secure, and easiest way to join a meeting.
With the application, I can join via audio and video within the app, join with the app via receiving a call from Webex, so I don’t have to dial a phone number to join, but if I dial in while using the app for a meeting that I was invited too, I don’t have to enter a pin or user ID. Oh and I can even join using a video conferencing endpoint and control it through the app. I can seemlessly switch between devices and methods, if my meeting runs long and I need to leave, switch to iPhone audio call and drive off. If my phone drops a call due to switching from wifi to cellular, it can auto reconnect. And now you can even blur or change your background on an Apple device with Webex.
Controls are very easy and user friendly. I can mute and unmute through the app and not have to switch to my phone. I can quickly and easily see who is on the call, and now I can join or start a Webex with Siri, great for hands free use. Safe, secure, and easy. Love it.
Why changed the UI when things weren’t broken?
The new UI used obscure icons, tucked away commonly used functionality underneath these icons, and then promoted elements that do not matter and let them get in the way of the presentation. For example, I see big blocks of empty space along the top of the screen, while each block only has the text of the attendee names. And those blocks clipped off the space for the main presentation. Not only that, once you minimize the attendee blocks, then there is a giant empty block overlaid ON TOP of the main presentation, and again that block only had the speaker’s name and nothing else. As if they were not enough interruptions, every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation to show you who is joining or leaving. Seriously, who designed this UI? I understand those big attendee/speaker blocks are intended for video conferencing, but the app should be smart enough to shrink these gigantic blocks when attendees are not showing anything. Last but not lease, the main presentation area is mission-critical. It should be left alone and not having any UI controls popping on top of it; otherwise, some important text/graphics in the presentation may be blocked from view, causing the attendees to miss out on that information.
With everything going on due to COVID I have lost my treatment groups and my meetings that I had in person they were what helped me replace my time I used to use to get high and they would help me process things in my life and living clean and sober. This app has made it possible to have a one on one session with my counselor and be able to get that connection you can’t get over a phone call I am able to see her and have eye contact and feel as though she is fully present in our conversation. The app did not glitch out at all and it was a very easy process to get signed up and to figure out how to get in the video with my counselor. The only thing I did not like was that I could not figure out how to flip my camera around to where I could show what I was looking at instead of the camera being on my face I am not sure if it is even possible to do that with this app and if it is I feel that it needs to be more easily accessible. Overall this is a great app and I love it!
Functional but too often requires repeating setup and sign-in
Once signed in and setup as desired, the mobile app is functional and useful, but the developers need to remember the primary use case of the mobile app (from my perspective at least) is to be able to join meetings while on the move (such as when driving to the office, etc.). When at the desk, I'll use the desktop/browser interface. The mobile app needs to be better optimized to not constantly require re-authentication and setting up. Security is important but as always needs to be designed in conjunction with usability. With the desktop interface, I am never/rarely re-prompted for my credentials because I saved them in my browser's password manager. With the mobile app, there is no such option. Fortunately, this app recently gained support for touchID, which improved usability immensely. However even with that improvement, I am forced to re-enter my account ID and phone number and my desired settings every time this app is updated, which seems to be every few weeks. Very inconvenient since that usually happens while I'm on the road and trying to join a meeting right away.
Needs participant response tools
Missing participant response tools like raising your hand to get moderators attention. Mute and unmute does not always work. I understand moderator can override the mute function but in an interactive session sometimes there is no way to get the attention of anyone except by turning on video and waving madly until someone notices you or holding up a sign. Very frustrating. Really would like to see the hand raising ability and even the coffee break icon.
Ability to log on is very good. Just need to be familiar with the initial set up when logging in. Specifically you need to answer if you are going to get your audio from your cell or through the internet. Use my first generation iPad Pro on weekly webinars and it works great and the ability to attend my webinars from anywhere is fabulous. Many times I am logged on in the early morning hours and use my Bluetooth apple AirPods and it makes life easier while lying comfortably in bed. Will rate it 4-5 when additional basic features of desktop version is implemented.
Baltimore City Council Banning Use of Toxic Pesticides Hearing
Excellent and so urgent is this call for action. Thank you Hearing chair and councilpersons. Thank you for listening to us. It was easy to log on, articulate, clear, patient and friendly. God bless you all! Thank you for the facebook advance notice mostly; I am a firm believer in social media engaging the community. Tell everyone you see buying plants and flowers and chemicals this week- of alternatives and what labeling to look for and what to look out for! Mr Burnett thank you for the welcome and patience allowing us all to speak! Been advocating for the discontinue of glysophate to neighbors, city maintenance, landscapers, school maintenance depts, and everyone I see using it since 2013..with urgency. What I said I actually wrote in August 2013 and added onto it about this past week seeing 3 neighbors using RoundUP..with not care or knowledge of it’s harm to them and others and pets.
It's decent, not spectacular
On iPhone 6:IOS 10.3 because of IOS11.x power management fears. IOS10 is power management is freaky bad enough.
Pros: Webex app provides easy direct audio over data or call-me-back feature when data is worse than cell audio. Auto-mute upon connection is an excellent feature! Chat is usable, if a little clunky to reach at 2 click-levels from slides both directions.
Cons: The audio seems like it requires a better data connection than it used to. I remember decent communication on Airplane WiFi a couple years ago. Now that all the airlines are advertising "faster" data, I rarely can hear/talk over Webex.
It would be nice if there was a minimal chat interface that's usable while watching the slides. Highly technical presentations generate a lot of questions (submitted via chat) and require reading slides for details. Too much material is missed in the time it takes to type a question in chat.
I also don't see the hand raise and other basic tools that should be easy to implement.
Re-authentication while driving is a serious PITA! Provide a grace period when re-auth can be skipped or build a hook that notices my password manager and prompts to open it like a couple other apps do. Or maybe just program it to delay re-auth until I'm NOT joining a meeting at the last minute. Perhaps only prompt when more than five minutes early or as the meeting is closing. Seriously, I wouldn't be using the app if I had time to boot the laptop.
It works, but it is clunky.
By Jake Iowa
I had no experience with online meeting apps before COVID-19 and its dislocations. I now use WebEx to meet one-on-one with students, and it works well enough, usually. However, because of the stand I use to support my iPad, its controls are hard to get to when I am hosting my meetings. Screen sharing is seriously clunky and counterintuitive. I had planned to use WebEx on an ancient MacBook Pro, which on paper appeared to have suitable memory and an adequate operating system. However, when I first tried to join a meeting, odd things for which I was unprepared flashed up on the screen saying I needed to install a plug-in, even though I had already installed the WebEx app successfully on the machine. I never was able to join that meeting. I later found some guidance on the WebEx site explaining the problem, although it still does not work smoothly on my laptop. I am relying on the tablet now, even though it drains the battery power quickly. But it’s gotta be better than Zoom, right?