Poor App experience
I have had some many problems with the app when using my RedCard. I do not carry the physical RedCard with me instead choosing to load it into my app and scan on my app/phone when in store. However if I have a gift card from one of Target in store promotions to use it will not allow me to use the gift card and scan the RedCard in my app. Since I do not carry the physical card with me I am then forced to use my regular Debit card and did not receive the additional 5%off. Today after visiting a Target and not finding what I needed in store I used my app to do some online shopping. Again I have my RedCard preloaded into the App to use. When checking out in the app I selected my RedCard to use for the purchase. It asked me to confirm the entire number of my card number to use my preloaded RedCard, which I did not have with me at the moment. So even though my App has the RedCard saved to it for use... I was not able to use it and again had to use my Debit Card and not receive my additional 5% off. I’m not sure why I even signed up for the RedCard at this point since more often than not I am unable to use it.
The best app for everyone to use
I absolutely LOVE the target app! First and foremost, it’s most beneficial to have an account for target and stay logged in so you can use the perks. Not a debit or credit card account, just a normal store account. I use the drive up option all the time. As a new mom, I did not want to lug a baby inside the store and shop during flu season. I place an order and easily ready within the hour, I think the longest I’ve had to wait was maybe 3, but still guaranteed within 4 hours. You let them know through the app you are on your way and they know when I’m there. I’m not sitting for long and on my way with my order! If you lose your receipt, you can pull up past orders on your phone to return something. Anything you ordered online can be easily tracked on the app. You can email gift receipts to people for items you bought them. I had someone send me a target giftcard over a text message and saved it onto my account and could easily apply it to an order. I shop at target more often because of how easy and accessible the app is.
App has shown items in stock in store that aren’t
App most recently showed me an item was in store, showed a buy online, pick up in store option and gave me trouble when I tried to use a prepaid gift card. Spoke with two reps in customer service on the phone, store employees, and I’m still frustrated about my experience. 1st phone rep helped me place order after app didn’t work for me because of difficulty I had placing my order with a gift card. Order was confirmed, then I received an email saying the item couldn’t be picked up. That’s when I called the store and they told me they had the item. I went down to the store, they told me that my card would actually get charged in the store when the item was picked up. I guess the moral of the story is don’t expect to be able to use any gift card other than a Target one if picking up in store. They handled it awfully and put me on the phone with the second rep I spoke to. Left the store looking at the item I wanted sitting in customer service and the employee telling me the charge on the gift card would likely come off in a few days because it was just a temporary hold.
Even now many features are missing....why?😑
By Glitter!!! :)
The rating is for the app only. Love this store and when they added pick-up & drive-up, I was so happy. When I saw the app was missing features that would make filling my cart fast & easy, I figured they’d fix it in time...but they haven’t. I’m taking about simple things even our grocery store has on their low-tech website. Such as a list you can build (of items you buy frequently) in a column format with a link at the bottom that says “add to cart”. Empty boxes by each item for you to check, (whether 5 or 25) then click “add to cart”...done. The list doesn’t disappear (like target’s list), it’s always there for you to return to. Now Target does have your “favorites”; however they’re big pictures you have to click on one at a time to add to cart, and no “view all” option, so you may have 5-10 pages you have to keep loading. Lastly when you finally have your cart filled, there is no link to easily switch the whole order between pick-up and drive up if you change your mind. You have to tediously go though one item at a time...yet there’s plenty of space at the top for this link! Sigh. Target please please add these simple features! Thx so much for listening ~
If you’re not using the Target app, you’re wasting money
This is one of the best shopping apps out there. It provides transparency to the consumer so you get the best available prices whether you’re shopping online or in store. If you’re shopping in store, just use the app to scan everything you put in your cart. The scanned (online) price is almost always less than the price shown at the store. For those items, you can request a price adjustment at the cashier when you’re checking out. I regularly save 10-20% every time I go to target by doing this.
If you don’t want to shop in store, the in-app shopping experience is great. It tells you every offer and coupon available to you, and you can select in store pickup or drive up (if your location offers it) or shipping.
The wallet feature is seamlessly integrated with your target debit or credit card. [If you don't have a target debit card but you do have a bank account, sign up for the debit card. They don’t check your credit and you get an automatic 5% off every purchase.]
Target double sell gift card.
I got $250 Target gift card from my friend for my newborn baby's baby shower.
I m not rich, I had been to avoid use it because I wanted to use it for diapers. ( Target’s grocery are much expensive than Walmart, but diapers are the same price in any big store ). I redeemed this gift card on Target mobile App on the same day I got it. So this month I still have over $180 in my account. But couple days ago, I was trying to buy diaper on on the Target mobile App as usual since I m a single mom with full time work ( I don't have time to shop inside store), but it ask me to put another payment which was first time had this situation. So I went to ” my wallet ” to check out. There was no gift card anymore. It's so wierd.
So I called Target customer service, the lady answering my call said the gift card was used 2 days ago with lots of items ( I can see the last 4 digits of my gift card in the app since I always use it through my phone at home. I never carry it with me. And it was used in another state. This lady insisted that I lost my gift card and someone got it and use it in another state. So she said ” lost is lost, we couldn't do anything for you about this”
It did make sense at all. I never carry the physical gift card with me, how can I lose it?
Recent Update = UX Nightmare
Like many others, I was a long time user of the stand-alone Cartwheel app, which I considered to have a superior UX and feature set over the brand’s flagship app — this is also why, I regrettably began using this app when it replaced the stand-alone Cartwheel app several months ago.
With that said, I’ve handled that this app is focused more on online than in-store shopping, I’ve dealt with the fact that it’s UX pales in comparison to the original and tasks that once took 1-2 taps now take 3-4(or more), and I even looked past several weeks of sign-in issues during the transition period.
However, with the latest update, for some reason the development team decided to add sound effects to Cartwheel user actions. This would not have been a problem if the team had been conscientious enough to allow users to disable these sound effects, however after searching within the app and the phone settings I have been unable to find a quick and easy way to do this, which quite simply is bad UX.
With the variety of other options available for providing feedback after a user performs an action, I see no excuse for the development team to not allow users to disable in-app sound effects.
Very nice but could be even better....
The new app is very nice, with Cartwheel right there. I love that I can make a shopping list and it tells me where the items are in the store and whether there is a cartwheel coupon to go with it. However a few suggestions to make it even better/easier:
-make the shopping list editable so I can add to something already there or move them around
-when browsing cartwheel, I'd love to be able to have the capability to not only add those items to cartwheel, but add to my shopping list from there. Seems that you can only add cartwheel items to the shopping list once you've added an item to your list, it shows you there's a cartwheel coupon, you click the little cart to see it, and there you can add to both cartwheel and the list, but then I have my generically listed item that I have to remove and the one added by cartwheel. So in essence, I want to be able to start building my shopping list from cartwheel browsing first.
Aside from the above, it is overall a definite improvement and much easier to use. I love the wallet, as well!!!!
By Mimi R Ellen
I love that I’m able to get most items while I’m shopping online but through this pandemic, I haven’t been able to get groceries with my other items. I have only been in 1 grocery store & 1 pharmacy since March 1. By not being able to get groceries when I pick up my other items, it has forced me to shop elsewhere. Furthermore, when it comes to toilet paper, disinfecting spray and wipes, let me put it in my cart & pick it up. Limiting the quantities is fine. If the product is out when your employee is picking my order, then send me a text or email asking about a substitution. If I don’t like the substitution, be able to remove that item from my order when they bring it to my vehicle. If an item is out when they’re picking, just communicate that via email or text so that I’m aware that it wasn’t available when picking.
It would be nice to have the capability of choosing to pick up the next day & have the opportunity to modify my order up to a designated time. I know I don’t have to pick up my order the same day, but it would be convenient to be able to alter orders that aren’t being picked up within the same day.
Mama’s best friend
I have a toddler and with the drive up service I no longer have to block out an hour and a half of my day in order to make a Target run. This service is a godsend for mamas with babies that don’t like to sit still in the cart.
I pick out my items on the app, check out, then a short time later (within a couple hours, if not much sooner) I get a notification saying that my order is ready for pickup. I push the “I’m on my way” button when I’m in the car and heading to the store. I park in one of the designated pickup spots, hit the “im here” button, and boom my goodies are delivered to my car in just a matter of a minute or two.
All while my toddler sits in his car seat eating a snack or playing happily with a toy.
The only way this could be better is if I could pick up perishable grocery items this way too. I understand the storage of items that need to be refrigerated has to be carefully planned so I get why I can’t do that. Hopefully Target figures out a way to make it happen though because that would be amazing!