They want receipt copies!!
By Sam Ovila
We are regulars at a local restaurant (1-2 times a week) and we always made reservations through the OpenTable app to avoid waiting in line. Sometimes they get too busy or have new host staff and apparently forget to check us in, so OT sends an email a few days later to ask if you attended your reservation. In the past, they’d check with the restaurant but when this recently happened to us, Khadejah asked for a scanned copy of our receipt. I explained that, for security reasons, I don’t feel comfortable sending copies of my credit card receipts (not to mention we shred anything with CC info) but I offered the names of staff we spoke to that evening with whom she could verify, and that we ALWAYS sit at table 10. Nope, she insisted on a receipt to give us credit for the visit. Why the change? Why demand personal financial information in a time when ID theft and credit card theft are rampant? I can tell you who saw me, who spoke to me, where I sat, heck- even what I wore, but that’s not sufficient? Unless there’s a change in this policy, we will likely begin using one of the many other reservation services available.
Thank God this place opened in our neighborhood!
By Dee Honest Ratings
All I can say is WOW WOW WOW! We came here for the second time (first time yesterday) and still the same review! Fresh homemade food served as described, but even better! The past two days we have almost tried everything and took food home to go! Amazingly, delicious food and it’s going to be hard not to drive by and stop no matter what! I recommend the calamari, hummus, pizzas, the lamb (doesn’t matter burger or the entree). This place knows the proper cooking temps on the lamb and the “Mediterranean” is truly “Mediterranean” if you know what it should taste like! Also, the talent within the restaurant is professional, well-versed on the menu and the wine list. Customer service is definitely a 5+ along with the food! You have a diverse variety of food to choose from such as pasta, pizza, seafood and it’s all amazing! A must try and you will be hooked! Seriously, it is one of the best restaurants in the valley!
It's a useful service that I've used for years but there are a couple of annoying things about the app:
1) first of all, because you're on mobile, the app defaults you to "book a table near me now" mode and it's a little hard to navigate out of that. Most of the time I'm using the app, it's because I'm on the go or in a meeting - not because I need a table right then. It's annoying to constantly figure out how to book a table for a future date, in a distant neighborhood. It takes way too many clicks to do this. App designers: there's more than one mobile use case; more than one user journey.
2) rebooking a table doesn't seem to work. I tried at various times of the day and kept getting error messages, or no error just no success. I ended up having to call the restaurant directly which to me, defeats a lot of the purpose of OpenTable.
Also, as others have noted, using rewards is a pain. This is the fault of the company, not the app, so it doesn't figure into my app rating, but I would advise against giving an Open Table gift certificate as a gift to anyone. There are way too many limitations, rules, and annoying steps to redeem.
What a mess.
I've had this app for about 5 minutes and I'm ready to delete it. I booked a table on my desktop and it asked me for my email address for the confirmation. Then it said to open an account to keep track of the reservation and have me the option of logging in with Google (which is different than my email address I used to send the confirmation). So I went to my account and sure enough the reservation isn't there. I try downloading the app and guess what? No option to log in with Google on the app. So I go back to the desktop to change the password because my Google password doesn't work on the "log in with open table" option. I get into the app, no reservations. I go to the email confirmation I received and click on change/view reservation and it of course takes me to my profile page for the account with no reservations. So I click on add to calendar and invite Google email to my own reservation. In the account I get a notification that I was invited, and then accept. Then I click on upcoming reservations and there are no reservations. And the alert icon is still red letting me know I was invited to my own reservation.
A must visit Winery that serves food.
As soon as you step in was welcomed with sample of wine. Presented with drink options and then was able to walk around and see what items they had for sale. Unfortunately we didn’t plan this part better and enjoyed the wine experience more. Next time. Off to our reservation we had quite a mix of food. Shrimp Rosotto which was amazing. Chicken sandwich that was listed as a favorite which was also good. The turkey burger though was of a softer consistency and not like a traditional patty. It was good, but not what we were expecting. They did exchange for a regular burger which turned out to be great. We decided after a couple more samples each to indulge in monthly membership and will definitely be returning. It’s amazing seeing all of the wines they offer from their own branding it’s pretty overwhelming actually. But now with a membership we can try them all.
First of all, who are these people detailing the restaurant’s tilapia and their server ignoring them on what is supposed to be the Open Table app review?! This is not Yelp, folks.
This latest update resolved my ire with the searching. We can FINALLY search for restaurants in San Francisco in its entirety. For a long while you had to specify a SF neighborhood when looking for an available restaurant i.e. 3 people at noon in the Mission, San Francisco, CA. Every other city, you were able to indicate and search by just the city name all except for SF. Looks like the capability has returned.
But scrolling through the list of restaurants was and still remains to be both annoying af and difficult as where my finger lands to swipe up or down to move the page up or down, it’ll attempt to drag and drop that restaurant as a link to a message whether text or email. Why anyone ever thought that would be a good idea when everyone in the app is using a touch screen phone is beyond me. Can we get that fixed, please?
Performance beginning to degrade
I’ve been using OT for ages, always had awesome experiences but today it was a train wreck.
I was trying to dine at the Galvez Bar and Grill in Galveston Texas, after an hour and too much trouble with the wait staff we decided to leave and go at a more reliable restaurant.
I tried to use OpenTable to make a reservation and OpenTable said “want to modify your reservation”, I said “yes”. Opentable popped up with “Call the restaurant”.
I was one hour into dining.
Did the app not connect I had already been checked in? The restaurant checked me in on the app.
By now I had already told the restaurant I was leaving. I tried to book another restaurant Gaido’s in Galveston Texas but the Open Table reservation would not process. Got to the they said you don’t have a reservation. Tried to reserve again and OT insisted I call again. So I called again spoke to The Galvez they said they were cancelling.
Still the OpenTable app would not let me cancel.
After dining at Gaido’s the app does not show Galvez Bar and Grill since it is cancelled and Gaido’s never got logged.
The tool was built to simplify, but now they have changed the way their data is managed and so they have broken the process.
It was a good many years but I believe OT is about to lose a very loyal customer, not willing to go through OT hassles.
One of my most used apps - since 2005
I just realized an old review was up from years ago. I just erased it. Apparently, I was in a cranky mood - probably during a major app upgrade. Here’s the thing. It’s now 2019. I’ve been a loyal OpenTable user since 2005. The problems I had with the app, in the review I erased, were fixed years ago by OpenTable. And I have continued to be a happy user of the service. I just realized I owed it to the company to improve my review to match my satisfaction with this service.
Following is an older, glowing review from who knows when. Everything I said in this original review goes double for the latest iteration of the app. Thank you OpenTable for years of great service.
"I have been an OpenTable user for years. I depend on and use the service constantly. This latest iteration of the iPad app is terrific. Location service, reservation, and calendar coordination are working seamlessly for me and I love it." I don't remember when the first app appeared. It wasn't THAT long ago.
In fact I have used the OpenTable platform on a laptop almost since its original launch, and was an OpenTable enthusiast as much as I am a restaurant and wine enthusiast.
Useless when searching
As other reviewers pointed out, when you know exactly which restaurant you want to go and when, using the app is a no-brainer - book, dine, and get points. However, when searching for future dates, for example, when planning vacation travel, is AGGRAVATING. The app keeps resetting to 2 people today. I like using map view to search, and I’d zoom out to widen the area, click “redo search” - a whole bunch of options pop up, but when you click on them turns out they aren’t available at the selected time and it literally just brings up all the restaurants in that area regardless of time and date you are trying to search. Developers clearly know of this issue, as it even brings up a pop-up box asking if you want to update your search to the criteria you set previously - but even after you click “Yes”, it runs the search and again the results are populated with restaurants that do not have availability at times you are looking for. USELESS! Fix this please!
Possibly the dumbest app 👎
The photo section is the worst. How many photos can one person take of seeing plates of food? How about a section dedicated to showing the rooms, bar, patios, and outside of the building? Let’s face it, restaurants make it largely because of their design at least as much as because of their food.
I’ve (reluctantly) been using the app for many years, and use to love it. Nowadays as I open it, I try to prepare myself for aggravation. Every time I find some new and creative way that Open Table is limited. Tonight’s new issue? I’m trying to change the location to the city of Detroit, Michigan but can only get Detroit, Minnesota and other none Michigan locations. And about half the time the restaurants I’m looking for are not listed anywhere on Open Table. I find myself more and more often going old school and just calling restaurants to make reservations.
Also, how about giving the user the option of having a choice in default maps when adding a reservation to our calendars (per the app’s feature). Some of us don’t use Google, nor do we want to.