Since ebay sold it in early 2017 or so, PayPal...
By c m c m d
Is still very good customer service and guarantees their purchases (and I've had to use that before because of scammers)! But now with every item purchased, you have to verify yourself with a phone call or text! Every time, even for ten cents! Annoying! How about one time only...it's still me!!! Glad the newest update allows you to separate different purchases into separate addresses since I have a business and two homes etc! Still like it but wish more businesses took PayPal! Only my hairdresser does but I wish markers and gas or restaurants did because I'd use it more and transfer less money from PayPal to my bank! Think about it new PayPal owners! The world is changing and you paid billions for this company! I just gave you a free marketing strategy that you otherwise would've had to pay a bunch of soft-heads millions of dollars to think of, if they would've. Now figure it out (or other companies like Venmo or even MasterCard will do it...Apple already has/is)! Good luck. I'm getting sick of verifying every purchase I make! How about over $100?! Fifty cent purchase from China requiring verification?! If I didn't get it I wouldn't care even! Loosen up guys! And gals! You'll make a lot of money! Just stop harassing customers who have been on PayPal for decades and decades already! We aren't the thieves!!! Thanks for everything else...good job ;)
Difficult to navigate but does a lot
By Midwest Mimi
I have had a paypal account for almost twenty years. It has been handy and useful. There have been some difficulties along the way but they’ve worked out. Two complaints-one, about 10 years ago I sent$130 worth of items to a buyer. Tracking showed them at a post office near where they were going. When the buyer filed a claim with EBay, PayPal simply removed the money from my account. No question, no discussion. No communication. I followed up with the post office and got nowhere, but that’s a different story. Two, since I’ve been using my phone for EBay, I’ve used other parts of my app. It’s difficult. For example, I can add as many addresses as I want, but I can’t change my default, where I no longer live. I can get to the site, but there’s no option to remove my default, just my additional addresses. Today I tried using the Shipping label part. ‘Help’ doesn’t help. I finally figured out how to do it from my summary but after 6 labels it told me I needed to add a debit or credit card or bank account because I didn’t have enough funds. I checked my balance, my bank balance, and debit card balance. They were all way good. I logged out and tried again. No good. I’ll try again tomorrow but two customers of mine didnt get the one-day service I offer.
In a case of fraud, it took a LOT of effort for PayPal to advocate for me!
By SurrealBog 115
Update: it took me several attempts, but PayPal did finally investigate my case and found that the merchant was indeed at fault. PayPal issued me a full refund and I have begun using their services again. PayPal is a little more convenient to use at the point of purchase than credit cards, as it usually requires only a couple of clicks to make a purchase. If they will defend my rights as a consumer as well as credit card companies do, then I no longer have a problem using the app. This is not so much a case of buyer beware anymore. Just buyer, be aware…
My original complaint: I made a purchase using PayPal and I never received the merchandise. PayPal allowed the vendor to charge my card immediately, yet three months later I still had not received my items. PayPal did not help me get a refund. I had to open a time consuming dispute and PayPal ruled in favor of the merchant! The merchant provided a tracking number from China that said the package was delivered to the US (no more specifics were provided!) PayPal ruled in favor of the bogus merchant without any further investigating. Also, navigating the app and Website to complain involved a lengthy case of hide and seek. I recommend making purchases with your credit card instead of PayPal. Your credit card will offer you much better protection in a case of fraud.
Loyal member since 1998!
By jb dean
I literally joined when you first launched. Back then I used you for my eBay auctions but I’ve kept you & will keep you as long as you’re around. You are the leader in sending out protected payments (before anyone did it, PayPal protected the user’s bank info) & w how there is so much stolen identity & fraud online, you’ve always been a lifesaver! I’ve had my identity stolen 3 years in a row - info that was taken from Bank of America (either by an employee or hack) because it was the ONLY place I had given all the identifiable info in one place prior to the theft. It was a nightmare to get corrected & I still have snags once in awhile. But w payment services like yours (now we have ApplePay, AmazonPay & even InstagramPay), I don’t have to worry about my info being stolen!
You also make paying others a breeze as many of my charities use you. I always get confirmation emails within seconds of the payment going through. I have never had a single issue w your service except once when I couldn’t remove an old bank account from my profile. But that corrected itself after a few months.
So if I could, I’d give you 10 stars! PayPal is awesome! (Now if your Venmo was as great, but sadly it’s not. Lots of snafus & poor customer service who have no authority to do much of anything.)
Better then a Bank
I have no had PayPal for at least ten years and love it!!!! It keeps excellent records for you all your history and with whom. I’ve read some of the negative remarks and I have an extremely hard time believing many of them. Yes that they might of spend some time on the phone; well guess what nothing in this world happens at a snap of the finger. Yes even with banks and Comcast you can spend 2-3 hours on the bank; as long as your issue has been resolved. Anytime I have called PayPal for anything they have always resolved my issue. They have opened cases for me and have never taken a penny; they do NOT Charge for that so stop lying. Also if someone has sent you money and then called and filed a case against it and their bank, yes you have to deal with the person who did that and not PayPal. Just as any bank receives a fraudulent transaction and gives back the money so does PayPal. So why do you think if someone called in on you and said it is a fraudulent transaction you get to keep the money? Hence you have to deal with the person who owes you money. I completely understand people love to complain and make an elephant out of a mouse. However, any issue I have ever had was dealt with amazing customer service.
More like CRapp amiright?
This app is barely functional. The help center isn't helpful. It refers to all manner of things that aren't available in the app, but of course they don't bother to acknowledge that, probably because it would actually be helpful. Similarly, unlike most modern apps and appropriately named help centers, none of the "help" articles link to the things they reference, leaving you to hunt on your own for them. Again not helpful. Not only that, but "advice" they offer isn't helpful - and when it inevitably doesn't solve your problem then you have the singular option of sitting in a worthless chat talking to a bot. Even if you manage to find a phone support option, their automated - that's right, automated, because why pay a person to do a good job when one can rake in the cash after you replace everyone with a computer database full of canned responses that still don't resolve your query - phone system will pretend you can talk to a human person just long enough to lull you into a false sense of resolution (about 3 minutes) before informing you unceremoniously that they aren't ultimately going to bother connecting you with anyone at all. And then hang up on you. Even though you're trying to reach them during their operating hours, which are posted right before your eyes when you select the rare option to call but which are also apparently a farce. Why are we still using PayPal at this point, you guys? I mean, with friends like these, who needs enemies?
Bad Customer Service
For as big and successful as this company is, you’d think they’d have good customer service. Every time i try to add to my paypal balance is transfer money to my bank, i get an error message. i’ve been using this app for years so i know i’m not doing anything wrong. i’ll go to the helo center, talk to an agent, they’ll “unlock” my account as like a one-time thing so that the transfer goes through. but then the next time i try to do it, it happens again and i have to get in contact with an agent again just to use a standard feature on the app. i have two bank accounts so i use paypal to get money from one to the other. and in the app, they let you have more than one card hooked up so like,, if that poses a problem then don’t make it possible. like don’t make it a feature IN THE APP. i’m not blaming their customer service representatives, they do all they can. but the permissions they’re given are insufficient when it comes to helping customers. they’ve specifically said that all they can do is a one-time account unlock and that they have no way to guarantee that it won’t happen again. they should be given more resources to help their customers. i would like to be able to use the app like anyone else normally would, but paypal is so finnicky that i’d abandon it if i knew of another app that gave me the ability to transfer between my bank accounts. i just want my money, it’s that simple
Random holds on sending money
I’ve experienced a number of frustrating problems with PayPal. I’ve talked with customer service numerous times about the situation. Basically, PayPal will randomly prevent me from sending money to my bank. It seems like they have algorithms that may flag your account based on quantity and frequency of transferring money to banks. They said it looks at different factors of how old your account is, how often you use it, how much you send, etc. Ok all of that could be overlooked if customer service or a manager could override the algorithm’s decision, but they can’t. Not only that they can’t even explain definitively why a hold was put on the account. You can’t even call ahead to ask if you try to send money will a hold be placed on the account. They don’t know. You just have to try sending money and see what the almighty algorithm decides. I sent almost $4k in one transfer last Dec with no issues. Then a month or so later tried to send the same, but was denied. I tried to send $3k, but still denied. Customer service suggestion was try to send $1k a little each week or so to build up amount can send. Ok, but I sent $4k in Dec why isn’t that at least my ceiling? I know people that have their account for only a couple years and they send $10k or more per week. Why can they but I can’t? It’s frustrating that an algorithm runs the company, so basically the tail wags the dog.
Good Product, Complete Lack of Help
I use PayPal a lot, because the product itself is good. But only giving 2 stars because of PayPal’s continued commitment to providing less than the bare minimum of service necessary to dispute transactions, ask questions, and work through problems.
1. No telephone service during COVID-19. I get it, people were staying at home. But as someone who works for a humble non-profit, my employer was quick to find solutions for workers to keep their jobs while working from home. PayPal obviously didn’t do this. They were no longer offering help via phone, so talking to a human instead of texting was out of the question. I had to make a Twitter account and tweet at the PayPal Twitter account to get their attention. I don’t own or use Twitter, so it was troublesome to have to go to that sort of work to get my money back after I was the victim of a scam.
2. Like every other website on the planet, PayPal is obsessed with the idea that they’ve already answered your question. It’s difficult to even get in touch with someone through their help center, because they want to push their FAQ on you instead of allowing you to just ask your question. I have NEVER found the answers in FAQ, typically because when I need help it’s because I’ve already exhausted common sense options. Stop assuming your use base is all a bunch of idiots with stupid questions, and maybe answer the phone.
A little disappointed
As with other reviewers, I have had PayPal for many years and have not had any issues until recently. The newest website design is confusing to me.
I sent in regular monthly payments as I had been doing for years. This was for a 6-month same as cash deal. Out of the blue I received a check for over $600 from PayPal. When I checked my account online i realized There were 2 separate accounts , one was charged interest for the same-as-cash purchase and a late fee; the other was where the $600+ check came from. I don’t remember this happening before. Apparently PayPal had made changes to the way they handled my account. If they notified me of these changes I don’t remember reading anything Besides, every year about this time we get notices of privacy laws, terms and conditions, and other legal papers with jargon that I just don’t keep up with
I made a call to PayPal customer service and got the issue resolved. The gentleman I spoke with took off the extra charges without a problem. The Rep was professional but had no personality. It was ok though since he fixed the problem. I think I understand what I need to do now but I will be much more careful.